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PUCKIPUPPY BIKES Reviews 327

TrustScore 5 out of 5

4.8

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and solid construction of the bikes, noting their durability and reliability over extensive use. Many appreciate the ease of assembly and the inclusion of useful accessories, which enhance the overall riding experience. People find the bikes powerful and comfortable, suitable for various terrains and long distances. Consumers highlight the exceptional customer service, describing it as responsive, helpful, and prompt in resolving any issues. Many reviewers were impressed with the company's dedication to customer satisfaction, even going beyond warranty coverage to provide assistance. The positive experiences with customer service contribute significantly to the overall satisfaction and loyalty of Puckipuppy's customers.

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See what reviewers are saying

Rated 5 out of 5 stars

I love this bike! This is my first experience with an electric bike, so I wasnt sure what to expect, but I have now ridden over 1,000 miles on my Labrador bike in a matter of months. Shipping w... See more

Rated 5 out of 5 stars

Puckipuppy has consistently delivered high quality at a fair price. I have ridden over 2500 miles on my Labrador and it still rides like new. I am very impressed with the battery life and motor power.... See more

Rated 5 out of 5 stars

I recently purchased a Labrador Pro and I am extremely pleased with the bike's construction and it is a pleasure to ride! I was amazed with the accessory kit that I purchased with the bike, everything... See more

Rated 4 out of 5 stars

I have owned my Samoyed since Sept 24. I recently washed my bike and some condensation got inside the odometer/display. Bike turning on/off intermittently. Contact PuckiPuppy and responded in half hou... See more


Company details

  1. #5 of 34 best companies in Bicycle Store
  2. #1 of 7 best companies in Bicycle Wholesale
  3. #5 of 22 best companies in Bike Accessories Store
  4. #18 of 52 best companies in Manufacturer
  5. #4 of 29 best companies in Outdoor Sports Store

About PUCKIPUPPY BIKES

Written by the company

About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Shop E-Bike Contact Us Blogs

Welcome to Join PUCKIPUPPY

Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion.

Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

327 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

I love the Boxer

I love the Boxer. I ride a combination of off-road trails and road. It will handle just about anything. Customer support is terrific. I have put 600 miles on mine in a year and just bought a 2nd bike for my wife! Thanks Puckipuppy.

Date of experience: July 03, 2025

Rated 5 out of 5 stars

Puckipuppy has consistently delivered…

Puckipuppy has consistently delivered high quality at a fair price. I have ridden over 2500 miles on my Labrador and it still rides like new. I am very impressed with the battery life and motor power. They also have the best customer support of any company. Buy one today!

Date of experience: July 03, 2025

Rated 5 out of 5 stars

A+ E Bike

After a lot of research and my first e-bike purchase I settled on the Boxer ST. This bike is amazing and has a lot of power. So many people have commented on my new bike with nice remarks. The bike came well packaged and was easy to put together. I have ridden over 80 miles so far. Customer service is excellent. I had an issue with the seat that came on the bike. It was different than the one I saw reviewed. I contacted customer service and they sent me a new seat without any questions. I love this bike and how well it rides. Would highly recommend this bike. Love the color and everything about it.

Date of experience: June 01, 2025

Rated 5 out of 5 stars

We love this bike

We love this bike! It is an extremely smooth ride, and the puckipuppy has plenty of power. It came with great extra accessories and it’s just an overall quality bike.

Date of experience: May 24, 2025

Rated 5 out of 5 stars

I love this bike!

I love this bike! This is my first experience with an electric bike, so I wasnt sure what to expect, but I have now ridden over 1,000 miles on my Labrador bike in a matter of months.

Shipping was fast and assembly took about 45 minutes. This bike has given me the confidence to ride many more miles than I ever would attempt on my regular bike.

I routinely ride 40-60 miles at a time, and the terrain I ride on is mostly flat, so the battery last significantly longer than the advertised 80 miles since I'm only using the lowest assist setting. The seat is crazy comfortable which also helps with very long rides

I look forward to riding my bike every chance I get, and am very happy with my purchase!

Date of experience: July 01, 2025

Rated 5 out of 5 stars

Last year I got the Labrador and at…

Last year I got the Labrador and at first it was big bike for a 5’1” but I still rode it with no issues. I love the designs and how durable is. I’ve had a few flat tires and customer service is the best! Love suspension too!

Date of experience: August 12, 2024

Rated 5 out of 5 stars

Get one. Don't wait You'll love it.

From the time I took them out of the box. Easy assembly. All the extra attachments that we got. The first ride the next day was epic. Never had more fun on a bike in my life. We went 40 miles the first day. So comfortable and sturdy. I'm 340lbs and i had confidence on and of the road. Bad knees? Doesn't matter. Highly recommend getting one.

Date of experience: June 20, 2025

Rated 5 out of 5 stars

Golden R

I bought the Golden R and really enjoy it. I have put 90 miles on it in just over a week across many different types of terrain and havnt had any issues. Plenty of power and comfortable ride.

Date of experience: June 30, 2025

Rated 5 out of 5 stars

Best bike I have ever owned.

Love my Golden! Easy to assemble and exceeded every expectation. The power of the duel motors, and the comfort of the duel suspension is just amazing. Thank you Puckipuppy!

Date of experience: April 30, 2025

Rated 5 out of 5 stars

Easy to put together

We bought 2 of the Boxer bikes, 1 regular, 1 ST. The bikes arrived 4 days earlier than promised! They were easy to put together. I put 1 together with the help of my 14 yr old grandson! As an over 60, 5'4" female, the bike might be a little too tall, but very usable. The ride is nice!! Can't wait to ride in the Colorado mountains!

Date of experience: June 28, 2025

Rated 5 out of 5 stars

Solid & value for my money

I’ve been using this e-bike for a few days now(Beagle 2) and I’m thoroughly impressed. The build is solid and strong, giving me full confidence on the road. It rides incredibly smooth, even on rougher terrain, and the motor provides just the right boost when needed. Whether I’m commuting or cruising around town, this bike delivers a comfortable and enjoyable experience.
What I love most is that it offers real value for my money — reliable performance, quality components, and a great battery life, all at a reasonable price. Highly recommended for anyone looking for a dependable and enjoyable electric bike!

Date of experience: June 20, 2025

Rated 5 out of 5 stars

PuckiPuppy Labrador Pro Purchase Review

I recently purchased a Labrador Pro and I am extremely pleased with the bike's construction and it is a pleasure to ride! I was amazed with the accessory kit that I purchased with the bike, everything you could need included. The customer service has been awesome though I have not had any issues with the bike. I highly recommend the Labrador Pro for it's sturdy construction and solid perfformance.

Date of experience: June 26, 2025

Rated 5 out of 5 stars

I am a huge fan of my PuckiPuppy bike

I am a huge fan of my PuckiPuppy bike. I am older now and can’t endure the type of rides I used to but with this bike I am back out there. It is a thrill to ride, so now I can continue.

The company has probably the best customer service I’ve ever experienced. They are responsive and show concern towards resolving issues as if it were their issue.

I don’t see how anyone would ever have a problem with this company or any of their bikes. I highly recommend you buy a PuckiPuppy bike!

Date of experience: June 25, 2025

Rated 4 out of 5 stars

The husky trike has really given me…

The husky trike has really given me freedom and independence. I cross threaded the left pedal and it fell off. I called puckipuppy to ask what dimensions the crank was, and customer service had me send a picture and they sent me a replacement crank. Thank you!

Date of experience: May 30, 2025

Rated 5 out of 5 stars

Puckipuppy pays attention to the details…

The bike arrived mostly assembled and what did need to be assembled was extremely easy to do! Everything is included along with tools to complete the few simple things that needed to be put together. I was not expecting that. This company pays attention to the details!

Date of experience: March 14, 2025

Rated 5 out of 5 stars

Great renewed sense of freedom!

I'm 65 and ridden a "push bike" most of my life and so enjoy cycling but at 65 I have to recognize that a push bike is getting harder to use so I thought "eBike...hmmm". I did my research and saw that Puckipuppy had a good reputation so I bought a Boxer. What an incredible machine! The sense of freedom of a pushbike again without the strain of a pushbike is great! I love the ease of use and freedom it give me. So much so that we bought a Corgi for my wife and she loves it! Thanks Puckipuppy for making some great machines!

Date of experience: June 08, 2025

Rated 5 out of 5 stars

Great Customer Service and a great Bike

I contacted customer support before I purchased the bike and had my answer within 24 hours. I purchased the Beagle and couldn't be happier it is built like a tank and more power than I need. Assembly was simple and i received the bike 3 days early. I was amazed at how many accessories they threw in the package. This is an amazing bike and looks sharp, I would recommend this to anybody looking for a bike that does not break the wallet. They even called me after I received the bike and asked if I had any problems or questions. you don't get that type of personal service anymore these day.

Date of experience: June 10, 2025

Rated 4 out of 5 stars

I really enjoy the bike

I really enjoy the bike. Add a couple issues that were resolved quickly and always got a quick response. The battery life is really good. When an hour ride using mostly the throttle. And had no problem with the battery. Get a lot of responses of how good the bike looks and how well built it is.

Date of experience: June 20, 2025

Rated 5 out of 5 stars

Puckipuppy Husky Plus - Customer Support makes the difference

I purchased the Husky Plus. My husband said it was more work than expected to assemble but overall fairly easy. The bike is great and definitely worth the value. The best part of my experience was the support. When we experienced a concern with delivery and a missing part, they promptly responded with empathy and rectified the issue promptly.

After sharing our experience with someone who purchased a different brand, I was even more thankful for the Customer Support Team at Puckipuppy. The other company did not respond favorably and promptly like Puckipuppy and the other person is still waiting for issues to be resolved over a month later while we're cruising along on our Puckipuppy Husky Plus.

Date of experience: April 27, 2025

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