PT Pros Reviews 3

Zach at london PT pro is AWESOME....wonderful pleasant staff....ALL wonderful...

Date of experience: February 18, 2025

I would highly recommend PT Pros in Enimence Ky., to anybody in the surrounding area. Phil and his staff are highly professional with hands on therapy. Very friendly and extremely helpful with recovery. A true gift from God.

Date of experience: October 05, 2023

Following a shoulder injury, my wife was referred to PT Pros by our primary health manager. Unfortunately, my wife was misled and deceived by the staff at PT Pros in Leitchfield regarding copayments. She inquired and attempted to pay and was advised that she did not have subsequent copays. The therapy received produced no results and the staff advised her that a 'few more visits" attempting a different approach might help. She was advised that those visits would be covered by our insurance. In pain and willing to try anything to alleviate her shoulder issues, my wife agreed and continued the therapy.

The therapy did not help and my wife was subsequently referred to an orthopedic specialist.

Then came the surprise. Despite the fact that PT Pros advised my wife that there were no subsequent copays, we later received a bill for $420 (a copay per visit). I attempted to clarify this with the billing section from PT Pros and was given a very rationalistic and deceptive explanation (I recorded all calls and will happily share them with anybody that requests them)

Their final stance was that it is the "patient's responsibility" to ensure they understand the billing and copay requirements. (Oddly enough, my wife DID inquire was told by the staff at PT Pros that we did NOT owe anything)

I will pay their bill and strongly caution anybody that needs physical therapy to ensure they understand that the administrative staff at Leitchfield PT Pros will smile and tell you one thing and a month later you'll get an unexpected bill.

Beware.

Date of experience: December 05, 2018