Priority Bicycles Reviews 7,159

Great bike with all features you want in a beach cruiser. We ride 30 plus miles on the weekends and the e-bike never loses less than 50% of its battery life. My wife loves the thumb accelerator when we’re crossing busy roads. She enjoys the laid back cruiser style on the road and the beach, what a great comfortable bike!

Date of experience: July 06, 2025

I interacted with the staff a bit before my purchase, via chat on their website, and the person I spoke to was knowledgeable and helpful in steering me towards the best bike for my needs. The purchase process on the web site was straightforward. The bicycle was shipped promptly, and I was able to track its progress during shipment. The bicycle was well-packed, and arrived without damage. I had no trouble following the instructional video to assemble the bike. Once assembled, the bicycle has been flawless: it shifts perfectly, stops with authority, and rides nimbly. I purchased the 600, and it truly is the perfect commuter bicycle. My one complaint, and it’s minor: the only color it comes in is black.

Date of experience: April 03, 2025

Good communication, great customer service and technical advise.

Date of experience: April 07, 2025

Great bicycles, quick delivery, and easy setup. We’ve absolutely loved our bikes. They’ve become our essential summertime cruisers; venturing to the farmers market, riding for a quick meal, or just rolling around town. Not only do they work well but they look fantastic too!

Date of experience: April 07, 2025

Received the bikes in a timely matter took about an hour or less to complete assembly on both of them. Love the belt drive and gearing system and couldn’t be more happier with our purchase they ride great!

Date of experience: April 04, 2025

Customer Service is non-existent!!
Plain and simple,
Don't even bother 🗑️

Date of experience: June 16, 2025

I bought the carrier for my daughter’s 33rd birthday. It was easy ordering it and it was delivered on time.

Date of experience: June 11, 2025

Previously, I had a great experience with the sale and performance of the Continuum Onyx that I had purchased. My research then and now has revealed that Priority is reputed to have great customer service, despite being an online, direct to consumer company. This has largely proven to be irrelevant, however, due to my not experiencing any problems. My new Current Plus is nearly perfect.

Date of experience: July 04, 2025

Ordered a replacement belt for my 10 year old Classic. Priority shipped promptly and directly to my local bike shop, in Florida. From the time I placed my order to getting back on the road was less than a week. It continues to be a great ride.

Date of experience: April 03, 2025

Update: priority called and apologized. They are sending the parts. Thank you and upgrading to 5 stars for the customer service

The bikes are fine but if I’m buying something because I don’t want rust, I want everything to be stainless or it’s pointless. I also lost an axle acorn nut and washer but when I called Priority they said they don’t sell those parts and to go to a local bike shop. Local bike shops did not have stainless axle nuts nor did they have acorn nuts. Regardless, if you sell bikes, you should sell parts. Disappointing so I will probably go back to buying locally and another brand.

Date of experience: June 30, 2025

There were unfortunately some problems in shipping but were rectfied quickly and professionaly.

Date of experience: June 10, 2025

The bike was shipped quick. I called ahead for some answers and they were all answered. The bike is beautiful,

Date of experience: March 31, 2025

I have only owned big box store bicycles. I finally decided to invest in myself. I bought a Priority Coast 7 speed. It was easy to assemble using the supplied tools. I really like the Gates belt drive. The bicycle is made from quality parts. I prefer to buy from smaller, independant companies. The video on how to assemble the bicycle was very easy to follow. I feel that the Coast will last for decades as I maintain and service it. I feel that the Coast was the perfect bicycle for my use.

Date of experience: June 11, 2025

It's a great bike, it would be 5 stars if the alphine hub worked as well as I expected...perhaps it needs to be adjusted? I might have waited to review the bike, but kept getting SPAMed about it.
Here is what I know so far, I've mostly used it for long-ish exploration rides, 3 metric centuries exploring a new area post-move. It has managed a variety of terrain and some very long (and at times steep) climbs. I believe I'm a bit slower on the climbs than on prior bikes, but feel more confident on the descents.

Date of experience: March 31, 2025

Amazing customer service. Answered all my questions on multiple calls. Stands by it's warranty...Great example of what companies should do.

Date of experience: April 02, 2025

Repeat customer. Service & products remain high quality and makes it easy to count on

Date of experience: March 31, 2025

Easy enough to order with decent advice via text chat to help with sizing and option decisions.
The bike is quality and easy to assemble using the YouTube instructions.
There’s little not to like. The front headlight assembly is not very robust at the hub connection and the rear rack I purchased sits too high over the back wheel, interfering with mounting/dismounting.
I would also have picked trigger shifters over the twist type were they available.
That’s it from here. Cheers.

Date of experience: April 01, 2025

Your Gemini is simply an awesome bicycle. Feels so solid when descending fast on gravel. Love the electronic shifting. Like me, reliable and sexy. Unlike me, alittle on the heavy side. Thanks

Date of experience: March 31, 2025

Great ordering experience and quality bike.

Date of experience: April 01, 2025

My experience has been very positive. My only complaint has been how difficult it is to remove the battery. It takes a great deal of force to remove it and when I do, it lurches out and chips the paint. Fortunately, Priority included a bottle of touch-up paint!

Date of experience: April 01, 2025