Ashley provided excellent customer service for me when the sweatshirt I ordered turned out to be way too big. She helped me order a replacement in the correct size at no additional cost. Order process... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
This company is typical modern day where you have to deal with a chat bot and the suggestions of your concerns have nothing to do with your question. They get an F in Customer service....total BS. ...... See more
it's memorable to be there for the NHS senior night for the women's bball team and I really haven't back there to be on campus since the earlier 2000 yrs. decade and I've since graduation by the tw... See more
I was quite concerned when my order was taking an extraordinary long time to be delivered. The problem was bad weather. I wrote twice to Customer Service who promptly answered & followed up on my conc... See more
Company details
Information provided by various external sources
Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. Prep Sportswear is the leading marketplace to create, design and buy personalized sportswear products including t-shirts, sweatshirts, hoodies, jackets, sport shirts, caps, and bags.
Contact info
2211 Elliott Ave Suite 601, 98121, Seattle, United States
- customersupport@prepsportswear.com
- www.prepsportswear.com
4.3
Excellent
3K reviews
Replied to 3% of negative reviews
Typically takes over 1 month to reply
T-shirt fell apart in first wash
Date of experience: July 01, 2025
Advertisement
Horrible customer service
This company is typical modern day where you have to deal with a chat bot and the suggestions of your concerns have nothing to do with your question. They get an F in Customer service....total BS. .....i would love to tell the owners of this company....if you can make money off of your customers selling your merchandise then Give them the respect they deserve and pick up the phone!!!........
Date of experience: July 02, 2025
Great hat exceeds my expectations will…
Great hat exceeds my expectations will do business again
Date of experience: July 02, 2025
Very helpful options and great things…
Very helpful options and great things to choose from!!
Date of experience: May 22, 2025
Advertisement
Excellent customer service and fast processing…
Ashley provided excellent customer service for me when the sweatshirt I ordered turned out to be way too big. She helped me order a replacement in the correct size at no additional cost. Order processing times and shipping are super fast too. I'll definitely buy from this site again.
Date of experience: June 16, 2025
Product and service now worst seen to date
product used to be good; now selection smaller and range from inferior to terrible. Hats used to be designed like classic baseball hat now they the structured hat looks like 1970's trucker hat very tall. Shipping is awful. Jammed into box that was to big for mailbox but that didnt stop postman from trying.
Date of experience: June 10, 2025
Colour Discrepancy in Jersey
I was excited to receive my jersey, but to my disappointment, what was supposed to be white, is lime green. This significant colour discrepancy makes it practically unusable, as it’s not the correct team colours.
Date of experience: May 31, 2025
I always have a great experience…
I always have a great experience working with prep sportsware.
Date of experience: June 02, 2025
Advertisement
Prompt delivery and great quality
Prompt delivery and great quality
Date of experience: June 06, 2025
Ashley was WONDERFUL!!!
Ashley was WONDERFUL!!!! I had a shirt made Submitted the wrong year and even though it was way past when they do exchanges, she had another one made for me!!!
Date of experience: June 02, 2025
Good selection of products
Good selection of products. Easy to order through site.product delivered when promised.
Date of experience: May 13, 2025
Cheap material
The graphics were good and came like pictured. However, I was disappointed in the quality of the sweat shirts. For 50$ I would have expected them to have a little more weight to them. They are thin.
Date of experience: May 30, 2025
Advertisement
Sweatshirt looks great
Sweatshirt looks great! Exactly what ordered and came fast. Son is 6' tall and 145 lbs. We ordered a medium and fits like a dream.
Date of experience: May 14, 2025
Quality was great
Quality was great, came quickly, reasonably priced
Date of experience: May 27, 2025
Easy to use website with lots of…
Easy to use website with lots of variety, good prices, and while shipping did take longer than places like Amazon, it was reliable and arrived when expected.
Date of experience: April 24, 2025
Advertisement
Terrible Customer Service
Had a store affiliated with my company up for years without any use, tried to get it taken down by contacting their customer service, and they asked for a physical letter to be mailed to a P.O. box. Hilariously evasive and shady.
Date of experience: May 01, 2025
Reply from Prep Sportswear
Hi Yu,
Thank you for reaching out to us. We are sorry to hear about this experience. Depending on the kind of store, there are specific steps that need to be taken in order to fulfill the removal request which can include sending a letter to our legal department. Regardless, we would love to provide you with the appropriate information to resolve this as quickly as possible. Unfortunately we did not find communication under the name provided so if you could reply with the best email address to reach you that would be great, thanks. Looking forward to your reply.
Best,
Christopher A.
Do not waste your money
Do not waste your money, the quality is garbage. You’re better off buying a tshirt from dollar tree and printing on a logo yourself. I am embarrassed over the quality. 50$ down the drain.
Date of experience: May 20, 2025
Bait and Switch
They offer a 40% if you sign up for their mailing list but, when you go to use the code, it doesn’t work! When you reach out to customer service they offer 15% instead. Needless to say I won’t be buying from them.
Date of experience: May 20, 2025
Reply from Prep Sportswear
Hi Kirtan,
Thank you for reaching out to us. We are sorry to hear your code did not work. Our customer service offered to refund the difference of 15% because our items already had a 25% discount applied to them due to the sale taking place at the time. Our advertisement mentions “sign up and save up to 40% off” so with the 25% already discounted, the additional discount of 15% would bring the total discount to 40%. Looking at your order details, we can confirm you received the 40% discount but if this is still unclear or you have additional questions, please reach out to us and we would be happy to assist you.
Best,
Christopher A.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.