Verified
Dealing with pool heat pumps was excellent. I purchased a gulfstream pump, for whatever reason it was tripping the breaker, i was told by Gulfstream that it is a common issue and to replace the bre... See more
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Verified
After ordering with another vendor, waiting 4 months and then finding out it was still on back order we went looking. Happened upon poolheatpumps.com. Nobody else had heat pumps, “supply chain issues”... See more
Company replied
Verified
So glad I came onto PoolHeatpumps.com site. I spoke with Asa and he was more than knowledgeable with the electrical requirements of a Gulfstream HE110RA Pool Heat Pump 115,000 BTU. I was looking to re... See more
Company replied
Verified
When I started researching pool heaters and heat pumps, I found “poolheatpumps.com”… I sent them an inquiry, and shortly after, received a call from Asa Strong. Asa answered all of my questions, and... See more
Company replied
Company details
- #1 of 4 best companies in Swimming Pool Supply Store
- #1 of 1 best companies in Swimming Pool Repair Service
Written by the company
Welcome to Poolheatpumps.com, where we are passionate about making your pool experience unforgettable! With a commitment to delivering personal customer service, we take pride in helping you find the perfect pool heat pump tailored to your specific pool and location. At Poolheatpumps.com, we understand that each pool is unique, and choosing the right pool heat pump can be overwhelming. Our experienced pool heating experts are here to guide you through the entire process. From the moment you reach out to us, you'll be greeted by friendly and knowledgeable professionals who will take the time to understand your needs, preferences, and budget. Whether you have a residential pool or a large commercial one, we are proud to offer the best prices in the industry, without compromising on product quality or customer service. Poolheatpumps.com collaborates directly with reputable manufacturers, ensuring that you get top-of-the-line products at competitive rates. When you choose Poolheatpumps.com, you are not just buying a product; you are investing in a relationship built on trust, reliability, and exceptional customer care. Let us be your trusted partner in creating memorable swimming pool fun!
Contact info
260 Redfish Creek Drive, 32095, St. Augustine, United States
- 800-741-9956
- asa@poolheatpumps.com
- www.poolheatpumps.com
4.8
Excellent
524 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
Verified
We buy all our equipment for pool heat…
We buy all our equipment for pool heat pumps. Great customer service.
Date of experience: March 11, 2025
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Verified
Dealing with pool heat pumps was…
Dealing with pool heat pumps was excellent.
I purchased a gulfstream pump, for whatever reason it was tripping the breaker, i was told by Gulfstream that it is a common issue and to replace the breaker with non GFCI. That was the only issue i had but with the heatpump.
Date of experience: February 10, 2025
Verified
Excellent customer service and helpful. Products…
Excellent customer service and helpful attitude. Great products at fair price
Date of experience: January 06, 2025
Verified
No service
On 12/18 the heater was delivered. No service was performed.
Date of experience: December 18, 2024
Best Products, Best Service, & Best Prices!
What a refreshing experience to deal with Asa Strong. Asa made our search for a Pool Heat Pump very simple answering all of our questions and leading us to an awesome product. We took delivery, in NJ, yesterday on an Aqua Cal T90. Looking forward to starting the season early this year! Simply the best products, best service and best prices. If you need a Pool Heat Pump this is the company to work with.
Date of experience: January 15, 2025
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Verified
Delivery went perfect as well as…
Delivery went perfect as well as installation which I did my self. Runs great, heats up pool.
Date of experience: November 11, 2024
Verified
It was a pleasure doing business with…
It was a pleasure doing business with this company.
Date of experience: November 04, 2024
Verified
Every aspect of the purchase was beyond…
Every aspect of the purchase was beyond reproach. Time was spent educating me on choices with full explanations. The unit was delivered within three days, and although I arranged the installation, the entire transaction was flawless.
Date of experience: October 30, 2024
Verified
Heat pump works well but cannot be…
Heat pump works well but cannot be controlled. When I actuate the spa mode and set the temperature to 102F, it goes up to 107F and stops by FAULT.
Date of experience: October 14, 2024
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Verified
ASA was very accommodating
ASA was very accommodating. The only issue was the shipping company delivering without proper notice.
Date of experience: September 10, 2024
Reply from Poolheatpumps.com
We are glad to hear that Asa was accommodating and made your experience a positive one. We apologize for the inconvenience caused by the shipping company delivering without proper notice. We are always striving to improve, and your comments help us address such issues with our shipping partners. We truly appreciate your business - thank you!
Verified
Best Deal Online
Order arrived quickly delivered to my garage. Installed it a few days later. It was the end of the season so I only started and checked operation for a couple of hours. Looking forward to using it in the Spring. Asa was great to deal with on the purchase. He answered all of my questions.
Date of experience: September 10, 2024
Reply from Poolheatpumps.com
It's great to know that Asa was able to answer all your questions. We hope you get many years of enjoyment from your pool heat pump. Thank you for sharing your experience!
Verified
Very responsive and honest
Date of experience: August 08, 2024
Reply from Poolheatpumps.com
Thank you so much for taking the time to leave us a review. We hope you get many enjoyable years from your pool heat pump!
Verified
Asa was great to work with
Asa was great to work with. He answered questions quickly and succinctly. The purchase process was easy. The unit was delivered in perfect condition. He and Guardian customer support were helpful when we installed the unit. Highly recommend. I figure I saved a lot of money by taking the DIY route.
Date of experience: September 05, 2024
Reply from Poolheatpumps.com
We are thrilled to hear that Asa and Gulfstream customer support were able to make your installation seamless, and you were able to save money. Thank you so much for your wonderful review!
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Verified
Great customer service!!
Asa was great and the customer service was phenomenal!
Date of experience: July 03, 2024
Reply from Poolheatpumps.com
We are thrilled that you are happy with our customer service. Thank you so much for writing this review to let us know!
Verified
Great customer service
Great customer service, pump arrived on time and in perfect condition
Date of experience: July 01, 2024
Reply from Poolheatpumps.com
Thank you for letting us know that you are happy with our customer service and delivery. Now enjoy that pool heat pump!
New Pool Heater
Great communication and quick delivery. Wish we had done this sooner!
Date of experience: August 28, 2024
Reply from Poolheatpumps.com
Thank you so much for letting us know that you were happy with the communication and delivery. We truly appreciate you writing us a review!
Verified
Great communication
Really good communication with the owner Asa. Helped me with all the research in finding a reasonably priced heat pump that works well in my area. Pool heater arrived with no issues.
Date of experience: June 26, 2024
Reply from Poolheatpumps.com
It is important to us that our customers get the right product at a reasonable price, so Asa is happy to help with your research. Thank you so much for the review, and enjoy that warm pool!
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Verified
Would not return the system!!!!
Would not return the system!!!!
And for the record I spoke to Asa before he went on vacation and he didn’t have the respect to call me back !!!
Date of experience: May 14, 2024
Reply from Poolheatpumps.com
Our return policy, which allows for returns within 30 days of the purchase date, is in place to ensure that we can provide the best service to all our customers. Unfortunately, as your purchase was made over 3 months ago, it falls outside of this timeframe. We understand this is disappointing, and for that, we sincerely apologize.
Verified
The salesman Ian was very knowledgeable…
The salesman Ian was very knowledgeable and kept me updated
Date of experience: June 13, 2024
Reply from Poolheatpumps.com
We are glad to hear that Asa was able to provide you with the knowledge and update you needed. Thank you so much for the review and for putting your trust in us!
Verified
Good Product and Sevice
Good customer service, expertise, and product. Would recommend to anyone.
Date of experience: June 13, 2024
Reply from Poolheatpumps.com
We are pleased to hear that you were happy with our customer service, expertise, and product. Thank you for the review - we really appreciate it!
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