polished-london.com Reviews 38

TrustScore 3.5 out of 5

3.3

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 1 out of 5 stars

I bought the Polished London power and been using for 2 weeks now. I took a picture of my teeth before and took a picture today (as people have said noticed a difference in 2 weeks) well I've definite... See more

Rated 1 out of 5 stars

Another massive thumbs down for Polished London! I ordered a £70 dental capsule from Polished London in May, it arrived a few weeks later (though they advised me of the delay) and then stopped wor... See more

Rated 5 out of 5 stars

Great customer service! Helped me as I made a mistake on my order and responded within 24 hours. I got teeth whitening strips, toothbrush and powder. I have super sensitive teeth and these have h... See more

Rated 5 out of 5 stars

I purchased a box containing teeth whitening strips, teeth whitening powder, toothpaste tablets and bamboo toothbrush. I could already see results after a few days! My teeth are naturally quite white... See more


3.3

Average

TrustScore 3.5 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

Rated 1 out of 5 stars

I bought the Polished London power and…

I bought the Polished London power and been using for 2 weeks now. I took a picture of my teeth before and took a picture today (as people have said noticed a difference in 2 weeks) well I've definitely noticed a difference as my teeth seem to be going yellow and not white....WTAF. how is that possible? Even my partner said to me last week your teeth seem to be going yellow I joked and said that's the stains coming out.....but nope getting more yellow. My teeth looked not bad before as I'm not a smoker or coffee drinker and only drink water. Don't waste your money. I'm gutted going to have to try and sort my teeth out now!

Date of experience: May 09, 2025

Advertisement
Rated 5 out of 5 stars

Buy they are great

Great customer service! Helped me as I made a mistake on my order and responded within 24 hours. I got teeth whitening strips, toothbrush and powder.

I have super sensitive teeth and these have helped me loads.
Would definitely recommend. Would buy again

Date of experience: February 13, 2025

Rated 2 out of 5 stars

Terrible customer service

I purchased the ‘Hydro XP Dental Capsule’ and really enjoyed using it, it definitely worked on my retainers.
However, it has recently stopped working, I have contacted the company TWICE, and have heard nothing back from them. Disappointing that they will not get in contact.

Date of experience: October 17, 2024

Advertisement
Rated 5 out of 5 stars

Better than my Dentists whitening.......and half the price.

I have previously used a whitening product from my Dentist with average results for the financial investment. So I thought this time I would try a Pharmacy brand and I met Polished London. After 2 weeks of following my treatment plan half the time my teeth are 3 shades lighter. I have experienced no sensitivity and the regime is easy to adapt to travel. I absolutely recommend Polished London. Natural ingredients that improve your mouth microbiome and don't harm your enamel coating.

Date of experience: June 05, 2024

Rated 5 out of 5 stars

I absolutely love these products

I absolutely love these products! Been using the teeth whitening strips along with the powder for years and the new powder is incredible! The results are so quick and I’ve been getting lots of compliments on how white my teeth look! I always recommend to family and friends :)

Date of experience: April 28, 2024

Advertisement
Rated 5 out of 5 stars

Polished London a level above

I've had a great experience with Polished London the shopping web page is easy to use and is very clear no hidden charges. I'm also blown away how when I place an order at lunchtime and a couple of hours its been dispatched which is a fantastic turnaround time. They have taken the task of looking after your teeth to the next level with their fantastic products.

Date of experience: April 28, 2024

Rated 1 out of 5 stars

Huge scam - AVOID

Huge scam. Do not buy from here. They sent me a faulty product over a month ago. I have tried to get in contact with them multiple times and they won't respond.

Date of experience: November 30, 2023

Advertisement
Rated 1 out of 5 stars

Shocking customer service and delay…

Shocking customer service and delay with products. Waited over 20 days for my order which still didn’t arrive. After numerous messages requesting a refund (none of which were acknowledged) I received an auto reply confirming refund issued. Would not recommend.

Date of experience: November 23, 2023

Rated 1 out of 5 stars

Another massive thumbs down for…

Another massive thumbs down for Polished London!

I ordered a £70 dental capsule from Polished London in May, it arrived a few weeks later (though they advised me of the delay) and then stopped working less than 4 months later. They said they would send a replacement which never arrived and then stopped responding to my emails. TERRIBLE AFTER SALES and a sub-standard product. Avoid this company at all costs!

Date of experience: November 15, 2023

Rated 1 out of 5 stars

Out of pocket and disgusting lack of respect for customer support

Only put one star so I could write a review. Do not buy from this company as they do not respond to your email when you have a problem. I have just sent my 3rd email to them fingers crossed that they reply. I bought a Hydro XP Capsule that doesn’t work £69.99 not cheep.Absolutely disgusting after sales customer service.😡

Date of experience: August 02, 2023

Advertisement
Rated 2 out of 5 stars

I got the teeth whitening strips

I got the teeth whitening strips, and while I found they stuck on well, I found the whitening paste came out from the strips and just ended up in my mouth. I tried the minimum time and maximum time. Tucked the strips under my teeth and even put them higher in the gum line to try. I found this did not make any difference. I seen a slight difference in colour. I was just left very disappointed.

Date of experience: June 02, 2023

Rated 1 out of 5 stars

Do not buy…a waste of money

Bought the expensive teeth whitening kit and used it four times. It has made absolutely no difference to my teeth colour. Do not buy. A complete waste of a considerable amount of money. I bought this from Ragdale hall and will be advising them not to stock the line in future.

Date of experience: April 06, 2023

Rated 5 out of 5 stars

All round positive experience

I have had nothing but a positive experience with Polished London. I've been using their products for over a year now and wouldn't go anywhere else. The products are great and work almost instantly. I recently ordered 2x new toothbrush heads but only received one in the post. I emailed customer service who got back to me within 48 hours and had another sent out straight away. They were very apologetic and when I received my new parcel, they had sent me another pack of 2 and a free teeth whitening pen with a note apologising again. I can't fault this company at all. Very pleased :)

Date of experience: February 02, 2023

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look