Verified
The app was well laid out and easy to use. I was informed and up to date on the entire process of my order. I was also informed about damage to the shoe box and minor blemishes on the shoes. The findi... See more
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See what reviewers are saying
Verified
The process is very straightforward, which is great. I understand that depending on the shoe the delivery time is different but still I like the updates on that which have been accurate so far. My sho... See more
Verified
I ordered a pair of Nike's & they are authentic , look exactly as posted on the site & I am in love with them 💜 POIZON checked them for authenticity & then shipped them straight to me via UPS ground... See more
Verified
Shipped quite fast, they had my size and I got exactly what I ordered in perfect condition. Came with the exclusive accessory that comes with the limited edition shoes I ordered. 10/10 Absolutely perf... See more
Company details
- #60 of 123 best companies in Online Marketplace
- #30 of 70 best companies in Shoe Store
Written by the company
Greetings! This is the official Trustpilot x POIZON page. We value your feedback on our products and services. Please inform us how we can enhance your experience. POIZON offers a diverse range of premium goods sourced globally from 400 brands and comprising over half a million products. From the hottest retro sneakers to world-renowned designer brand bags, from popular streetwear essentials to rare collectibles, whether you're into streetwear, luxury fashion, or seeking something beyond, POIZON has you covered. Elevate your style, Elevate your life - and experience the distinction of POIZON.
Contact info
Pacific Design Center, Red Building, 750 N San Vicente Blvd, 90069, Los Angeles, United States
- support@poizon.com
- www.poizon.com
4.4
Excellent
2K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
I tested the authentication feature and…
I tested the authentication feature and tested things that I knew were real and they said they were fake absolutely horrible the shopping experience is good though
Date of experience: June 15, 2025
Verified
The app was well laid out and easy to…
The app was well laid out and easy to use. I was informed and up to date on the entire process of my order. I was also informed about damage to the shoe box and minor blemishes on the shoes. The findings required my response before my order could be processed. I had peace of mind knowing how Poizon paid extra close attention to details. And I got my order earlier than expected! Thank you! I will be ordering from Poizon again!
Date of experience: February 22, 2025
Shopping website is basically…
Shopping website is basically considered useless due to the suspension of shipping on orders that are being shipped to the US so it’s technically not worth it anymore unless you live in another country. Try StockX.
Date of experience: May 31, 2025
Verified
Is not coming on time what day you said
Is not coming on time what day you said
Date of experience: May 16, 2025
I want to inform about a fake store…
I want to inform about a fake store POIZON in Pakistan which is using original brand name .they are scammers and robbing people their logo colour is PINK PURPLE and the same name POIZON.PLZ action should be taken by real owners of POIZON .
Date of experience: May 12, 2025
Verified
Simple, straightforward, some improvements.
The process is very straightforward, which is great. I understand that depending on the shoe the delivery time is different but still I like the updates on that which have been accurate so far. My shoes arrived in great condition. The only thing I noticed that could be improved is the app gui on a tablet. The shoe profile images when searching through shoes is kind of funky. The picture gets cut off. Also when buying a shoe sometimes the purchase button disappears.
Date of experience: May 04, 2025
Verified
Good item at a competitive price
Good item at a competitive price. I just didn’t like the fact it took 2 weeks to receive item.
Date of experience: May 01, 2025
Verified
Great experience!
The shipping was fast. The shoes are fabulous. I have no complaints.
Date of experience: May 04, 2025
Verified
Great reliable site to get exclusive…
Great reliable site to get exclusive kicks. A+ packaging also!
Date of experience: May 02, 2025
Verified
Verified
Perfect and Quick 10/10
Shipped quite fast, they had my size and I got exactly what I ordered in perfect condition. Came with the exclusive accessory that comes with the limited edition shoes I ordered. 10/10 Absolutely perfect, zero complaints.
Date of experience: March 06, 2025
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The sole of the shoes are different from the original manufactured shoes
In May of 2024 I purchased a pair of Nike Jump GT 2's. I only wore them 4 times in the summer of 2024 when I got them. It's been a year later, I just recently wanted to wear them. When I took them out of the box I noticed that the shoe's were dull in it's color from a bright white to a yellowish white. That was odd to me. So I Google the shoe to inspect deeper about the shoe and noticed that the Nike.com version of the
Jump GT 2's have a sole of the shoe that was a see through sky blue sole while these are just a sky blue sole that you can't see through. That's when I realized that this store is a store from China and that their authentication process could not be 100% honest to it's buyer's because it would have noticed this. At this point I feel that I was scammed. So I went to wash the shoes and after I washed the shoes the soles where destroyed, the paint had came off on some parts of the soles, like chipped scrape marks. The shoes got white but the soles were destroyed. Smh I have a pair of the silver Jump GT 2's that I bought directly from Nike and noticed that the soles were completely different. The Nike brought shoes were made of a foam made material the Poizon bought shoes were of a rubber material with white looked painted on. I instantly contacted Poizon by email. And they emailed me back saying that they go through a thorough authentication process which has to be a lie. I'm sure because I noticed that the soles of the shoes were different in material and color. I will not buy from this website again.
Date of experience: April 24, 2025
Reply from POIZON
Hi there,
We’re sorry to hear about the issues you encountered with your Nike Jump GT 2's and truly regret the inconvenience caused. We'd love the opportunity to investigate this further and assist you properly.
We’ve already submitted a request through the platform for additional information — whenever you have time, please share your order ID, or you can also contact us directly at support@poizon.com. Once we have the necessary details, our team will carefully review your case and work towards an appropriate resolution.
Thank you again for letting us know. We value your feedback and are committed to making this right for you as soon as possible.
Best regards,
POIZON
Verified
It was good
It was good, but my shoes were a little bigger than expected!
Date of experience: April 17, 2025
Verified
My jacket arrived brand new with no…
My jacket arrived brand new with no flaws. The only thing was the shipping was longer than the shipping date provided
Date of experience: April 21, 2025
Verified
Verified
good price
good price, fast shipping, easy to track from order to delivery. Good customer service when I called.
Date of experience: April 21, 2025
Verified
Easy order
Easy order. Quick delivery. Excellent quality shoes. Thank you.
Date of experience: April 20, 2025
Bad quality
I never write bad reviews, but this time I have to because I am really upset. If there were an option for zero stars, I would give it. I bought a Yushuai 13 Boom basketball shoes for over $300 and wore them only twice before the foam layer on the bottom burst. I contacted Poizon’s support, and they are not allowing me to exchange or return the shoes. I received zero customer service, and I will never recommend this product again. Good luck!
Date of experience: April 17, 2025
Reply from POIZON
Hi there,
We’re sorry to hear about the wear on your Yushuai 13 Boom shoes and the trouble you experienced with after-sales support, and we’d like to take a closer look to help get it sorted.
We’ve submitted a request through the platform asking for more details — when you get a moment, please share your order ID, or feel free to reach out to us directly at support@poizon.com. Once we receive your information, our team will review the case and work on a proper solution.
Thanks again for bringing this to our attention. We appreciate your patience and are committed to resolving this as soon as possible.
Best regards,
POIZON
Verified
Buying again
Fast, good packing, awesome variety of shoes. 100% recommended !
Date of experience: April 17, 2025
Verified
Perfect logo sweater
Perfect ligo sweater, although in saying that need more apparel for plus sizes. Thanks so much. And also make it local at tge NIKE SHOPS IN NEW YORK BRONX AND SURROUNDING AREAS. THANKS
Date of experience: April 18, 2025
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