We love the convenience of Plushcare with scheduling, Rx, and mostly just love Dr. Huggins. My husband really trusts and likes her which Is very rare for him. We appreciate Plushcare very much and hav... See more
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I was able to get an appointment and get the care I needed. The initial doctor was a no-show and I initially had some trouble reaching customer service but both issues were resolved with an hour so st... See more
Website wasn't transparent about GLP1, Dr was late, kind of rude, was talking to someone else in the room to make sure they wear sunscreen - hello - HIPPA? That person heard my name and birthdate. Pre... See more
My old doctors office was understaffed and I just could never get an appointment, it would take over a week to get a refill, and when I went I felt like no one listened to me. But I didn't want to f... See more
Company details
Written by the company
Virtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.
Contact info
2261 Market Street STE 22930, 94114, San Francisco, United States
- (800) 221-5140
- info@plushcare.com
- www.plushcare.com
3.3
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
It won't take your healthcare
It says they take your healthcare, but I tried it, and it said it was out of network. That didn't help at all.
Date of experience: July 03, 2025
We love the convenience of Plushcare…
We love the convenience of Plushcare with scheduling, Rx, and mostly just love Dr. Huggins. My husband really trusts and likes her which Is very rare for him. We appreciate Plushcare very much and have recommended to 9ur family.
Date of experience: July 05, 2025
I had an incredibly negative experience…
I had an incredibly negative experience with Dr. Taralee Adams. As a registered nurse, I have a good understanding of my own health, but Dr. Adams dismissed my concerns and challenged the symptoms I was explaining. Instead of listening or offering support, she made me feel as though I was completely wrong about how I was feeling. Her bedside manner was completely lacking, and it was disheartening to be treated this way by a medical professional. I expect to be heard and treated with respect, especially when discussing my health, but unfortunately, I did not feel that at all during this visit. I would not recommend this online telehealth or physician based on my experience.
Date of experience: July 06, 2025
Fastest way to get care
I was able to get an appointment and get the care I needed. The initial doctor was a no-show and I initially had some trouble reaching customer service but both issues were resolved with an hour so still 4 stars.
Date of experience: July 02, 2025
Solomon was an AMAZING help!
Solomon was an AMAZING help he got me the information i needed, and got me taken care of in the same phone call! He knows how to take great care of his customers!
Date of experience: July 05, 2025
Solomon was awesome
Solomon was awesome! He helped us so much and was quick and efficient in all that he did! Great service, represented the company very well. We were extremely satisfied.
Date of experience: July 04, 2025
Quality care and Easy to use
I found the professionalism of the doctor was great and the platform was very user friendly.
Date of experience: July 02, 2025
It was so easy to sign up
It was so easy to sign up, make the appointment and navigate the site. The doctor listened and I was able to get a prescription that day.
Date of experience: July 01, 2025
Website not transparent - HIPPA Violation
Website wasn't transparent about GLP1, Dr was late, kind of rude, was talking to someone else in the room to make sure they wear sunscreen - hello - HIPPA? That person heard my name and birthdate. Pretty much was told to get labs and schedule back with her in 2 weeks - another $129 and I felt like they were going to 2 week me several times. Then when I had questions rushed me through it and hung up on me!
Date of experience: July 02, 2025
Amanda B. was amazing!
Amanda B. was amazing!! She was very friendly and professional. She looked up my information and assured that the prior authorization team would contact my insurance.
Date of experience: June 29, 2025
HORRIBLE communication by medical team, good doctors
If you like endless loops of copied and pasted generic responses this is the app for you.
What you won’t get is actual help unless you are actually speaking to the doctor. The doctors seem great but you pay a copay every time and it seems like they are deliberately incompetent with communication to force you to book more sessions.
It’s bordering on fraud, if not fraud.
Date of experience: July 01, 2025
Amanda B was very helpful with my…
Amanda B was very helpful with my questions and answered them well. She was very knowledgeable and helpful.
Date of experience: July 01, 2025
Seamless, Supportive, and Stress-Free: My PlushCare Experience
My PlushCare virtual health visit was a great experience overall. The process was easy to access and navigate — from signing up on the website, booking the appointment immediately, and clicking the link to join the visit with the doctor. It was smooth and seamless.
I also love that they offer a mobile app, so you can log in anytime, access your information, connect with your doctor, and reach customer service easily. The app and website both keep you fully updated, including when your prescription is sent, and you can see everything clearly in your portal.
My doctor was very understanding, listened to me, and even applauded me for how informed I was about my own health. There were no hiccups, no confusion, and I felt genuinely heard. The doctor also encouraged me to stay on track with my health goals and offered to continue supporting me.
Overall, if you’re looking for a doctor who will listen, understand, and partner with you on your health journey — all from the comfort of your own home — I highly recommend PlushCare. I truly enjoyed the service and look forward to staying a patient long-term.
Date of experience: June 28, 2025
It’s impossible to cancel your account
It’s impossible to cancel your account. It feel incredibly shady. BEWARE
Date of experience: June 29, 2025
Reply from PlushCare Virtual Healthcare: online doctor
Hi Jessica, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at reviews@plushcare.com.
Been waiting over 45 minutes for the…
Been waiting over 45 minutes for the doctor. Never showed
Date of experience: June 29, 2025
Reply from PlushCare Virtual Healthcare: online doctor
Hi Randy, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at reviews@plushcare.com.
Very easy process to schedule an…
Very easy process to schedule an appointment with a doctor using the app. Selected the doctor of my choice and was able to get an appointment within an hour. Great communication and follow up after my appointment. I will use PlushCare again.
Date of experience: June 24, 2025
Solomon. Thank You!
Solomon from the Plush Care Team was outstanding. Personable, informed, compassionate. Old school customer service.
Date of experience: June 26, 2025
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