Players Choice Videogames Reviews 1,967

Ordered the Nintendo Switch 2 from them on April 24
Paid in full.
They contacted me on June 3 saying they can't fill the order. They blamed Nintendo for their lack of planning.
Self proclaimed video game superstore with no contacts at Nintendo? They are still selling on their website. Don't do it.

Date of experience: June 03, 2025

Took preorders without securing any units. Come on.

Date of experience: June 02, 2025

Worst game store ever, i payed for an expensive item and they shipped me some trash and wont ship the real item i payed good money for. Would never recommend this scammer business to anyone unless you want to be scammed out of hard working money !!

Date of experience: May 15, 2025

Absolutely horrible way to handle Switch 2 preorders. You should not take switch preorders if you are “sold out”. On top of that, you should not wait until over a month later to realize it and issue emails saying that orders are “voided”. If you have issues with it being “sold out”, issue emails saying certain orders are delayed and fulfill the order once you receive more stock. What a horrible experience overall with this company.

Date of experience: May 15, 2025

They confirmed my Switch 2 order then canceled it today. This company is a scam and should never be trusted.

Date of experience: May 13, 2025

I had a pre-order, and it got canceled, wasted my time, they post things they don't even have

Date of experience: May 01, 2025

My daughter made a late request for Christmas gift...to have an Xbox at her dad's place like the one she has at her mom's. I searched online and came across Player's Choice. There was some Xbox availability. 👍 I didn't 100 percent realize that the products were previously owned/ used but Players Choice delivered a well packaged Xbox, that worked without issue and in time for the holiday!! Your website was easy to use and you gave clear information about possible shipment delays and that was reassuring.

Date of experience: December 24, 2024

When I purchased a video game for Christmas, I waited for the shipping and I was worried that this website was a scam and we wouldn’t get the gift…BUT…it wasn’t a scam at all! We got the video game that I ordered and it worked in good condition and no problems at all!

Date of experience: December 12, 2024

Wish I could give negative stars….my friend had a confirmed order 4/10 for her autistic sons’s birthday gift. Which is mid June. This guy canceled the order to then resale the child’s gift for 300 bucks more. Stay away !

Date of experience: April 10, 2025

I purchased a switch 2 on 4/9 early in the morning. Preorders where up till 4/24 and that's when they sold out. I emailed the company to confirm my order and they replied saying it's in. The site also says do not preorder unless you want to lock in your order. Yet today I got a cancellation of my order. I have tried to reach out to the company but go zero reply back. Now I see that they have re posted the switch 2 for a higher price. How can you have zero stock available hence the cancellation and put up switch 2 for order at a higher price. Makes no sense. Oh sorry I had to cancel because we don't have enough but there are more on our site for a higher price... What a joke. Nothing they say can justify this. If they need to sell it at a higher price why didn't they reach out and give me the opportunity to decide if I wanted to pay more before they cancelled? This company is clearly a scammer company. Only interested in money not customers. I hope everyone reads this and chooses to never buy from them so they lose massively on everything. You get what you deserve and you deserve nothing.

Date of experience: April 30, 2025

Ordered earlier than others. Got the cancelled email today for my order. Misleading and deceptive marketing. For once I wish I went with Amazon.

Saw reviews about the company but hoped the good ones were true. Nope. Switch 2 a new company for your needs. This one will let you down.

This part has been updated
Seller has consoles listed for $799 now available on his site. Amazing how they cancel confirmed paid preorders to overcharge customers for $200 more. You bring shame to the games.

Date of experience: April 08, 2025

Yesterday, early in the morning, I purchased a Switch 2 from their store's website because I wasn't able to get any from the big retailers. After a fruitful conversation with the company, I smiled and went about my day. After all, I was able to preorder a new Nintendo Switch 2.

However, this morning, they canceled my Switch 2 preorder and, when I looked up how much they were selling it for? They went FAR more than the original MSRP, almost DOUBLING the original price, essentially trying to scalp the common consumer into purchasing a Switch 2. When I complained to them via e-mail, they informed that a) Nintendo promised that they would give this company 1000 units and b) the reason for the INSANE upcharge is because they need to go through another middle man.

When I asked for a phone number that I could contact David through, I have not gotten a response and, more importantly, when I looked on their site again? They are selling a "PlayStation 5 Slim Console Digital Edition - 30th Anniversary Limited Edition Bundle - Gray" and are ALSO upcharging this console by $300 when, if you were to purchase it from Sony directly, you would play the regular $499.

This company desperately wants to make an extra buck from desperate consumers and parents who want to make their children's experience a little more special.

Do not trust this company at all.

Date of experience: April 25, 2025

I can't play the game

Date of experience: September 03, 2024

The system works as described and the games are a great trip down memory lane.
The only reason it wasn't 5 stars is because of the time it took to ship everything out.
I didn't realize it would be coming from ebay.

Date of experience: April 02, 2025

The game does not work, does not and will not run on my PS2.
I will be returning.

Date of experience: April 14, 2025

My recent online order was favorable and easygoing. I did had to wait a bit longer than anticipated but it was a overall positive experience with excellent customer service.

Date of experience: February 14, 2025

Item arrived super late. Did not even ship until almost 2 weeks after the order was placed and I emailed support several times. Item was as expected in original packaging and works properly. Item just seems like my order fell through the cracks

Date of experience: March 09, 2025

The game came in very quick and in good condition. I’ve bought games from this site multiple times and so far no problems.

Date of experience: February 25, 2025

great pace àd delivered promptly

Date of experience: February 18, 2025

From Kudzia, Timothy

I had wrote a 1 star review prior because I was sent the wrong console I bought however David was responsive and fixed my problem and I received the white WII U 8 GB I ordered in great condition. He was courteous professional and fixed my problem first time.

Date of experience: February 19, 2025