My H2 generator magnetic water was not functioning. I wrote to Piurify customer support team and Mark attended to me. He asked me to send video and receipt. Following that he immediately raise a re... See more
Company replied
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Invited
At times I drink a lot of water. When on a water binge I consume numerous 32 oz glasses of ice water. Can't say there's a big difference until an electrical outtage a few weeks ago. I was stuck with... See more
Company replied
Verified
Over the years, I have tried several different cacao blends on the market, but when I sampled Conquer You Cacao, I immediately knew, “this is it!” All blends are filled with chocolatey goodness! I imm... See more
Dead on arrival! My device cannot be charged. It keeps showing the charging battery cycle but never reaches a state where I can start the device. If I disconnect from charging, it is totally dead show... See more
Company replied
Company details
- #7 of 11 best companies in Water Purification Company
- #6 of 12 best companies in Water Filter Supplier
- #1 of 1 best companies in Water Treatment Plant
Written by the company
We're dedicated to redefining water consumption by combining science and sustainability for our customers' well-being. Join us in a lifestyle where wellness meets advanced hydration, making every sip a step towards optimal health.
Contact info
3422 Old Capitol Trail #842, 19808, Wilmington, United States
- help@piurify.com
- www.piurify.com
4.4
Excellent
283 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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By my side with a experience that only piurify has engineered
I have taken back my freedom and started optimal high performance optimal hydration and clear vision. I have the best experiences and I am filled with optimistic over goer thinking accomplishing my employment jobs and filling my duties by my side with a experience that only piurify has engineered with its hydrogenerator bottle. Life is lighter and being filled with the positivity my joyful body demands to exercise daily on everything that I do. I recommend piruify Hydrogenerator Bottle.
Date of experience: July 04, 2025
Reply from PIURIFY
Thank you so much for sharing this beautiful Feedback, Gustavo!🤗
Your words truly capture the spirit of what we hope to bring into people’s lives through Piurify — not just hydration, but a sense of freedom, clarity, and energy to live life at its best. We're beyond grateful to hear how much our Hydrogenator Bottle has supported your journey and daily wellness. 🌿💧
Thank you again for being part of the Piurify family. Your joy is exactly why we do what we do! 🤍
My H2 generator
My H2 generator magnetic water was not functioning. I wrote to Piurify customer support team and Mark attended to me. He asked me to send video and receipt. Following that he immediately raise a request for a replacement pitcher. It came to me within a week and my H2 generator is up and running. I don’t live in the US. I appreciate very much Mark’s professionalism and swift respond to my issue. I am glad that I am kart if the Piurify community.
Thank you Mark. You made my day…
Date of experience: June 20, 2025
Reply from PIURIFY
Thank you so much for taking the time to share your experience — it truly means a lot to us. We're so happy to hear that your new H2 generator is working well and that Mark was able to support you quickly and professionally, even from overseas.
We know how frustrating it can be when something isn't working right, so it’s incredibly rewarding to know we could turn it around and make your day. You're absolutely a valued part of the Piurify community, and we're so grateful to have you with us.🤗
Verified
Great product and great customer…
Great product and great customer support.
Date of experience: July 01, 2025
Reply from PIURIFY
Thank you so much for your kind words, Scott! We're truly happy to hear that you're enjoying the product and that our support team could be there for you when needed. Your feedback means a lot to us and keeps us motivated to keep doing our best every day.😊
Verified
Comparing the prices to other iden Price is not so badtical…
Comparing the prices to other identical products that make hydrogen water a product looks good feels good I've been using it for a couple weeks price wasn't that bad overall it's okay if you can catch it on sale or coupon or something
Date of experience: June 09, 2025
Reply from PIURIFY
Thank you so much for your honest feedback! We're happy to have you as part of the Piurify family. 😊
Verified
I was hoping for a glass bottle
I was hoping for a glass bottle, not plastic. For the price, I would have hoped it would be the same if not better than the competitors.
Date of experience: June 03, 2025
Reply from PIURIFY
Hi Jacki! I’m so sorry the bottle didn’t meet your expectations. We’ve just sent you an email to help resolve this and offer options. Please check your inbox when you get a chance—we’re here to make it right.😊🙏
Verified
First of all the price online was $144…
First of all the price online was $144 then when I tapped on it it was $169 then it said free shipping and you charged me shipping so no I won't be doing business with your scamming asses anymore terrible way to do business
Date of experience: June 02, 2025
Reply from PIURIFY
Hi Kelly! Thank you for your feedback and for bringing this to our attention. I'm really sorry for the confusion—that’s definitely not the experience we want for you. I’ve just sent you an email to help resolve this.🙏 Also, just to clarify, we do offer free shipping, and I’d be happy to review your invoice with you.
As advertised - however, check with your doctor if you have stomach issues (extra hydrogen can affect people’s stomachs’ differently).
UPDATE: The company is great to work with and quickly worked to help me! The product works as advertised though I personally have severe stomach issues that the extra hydrogen was too much for my stomach to handle. :(
Date of experience: June 03, 2025
Reply from PIURIFY
We’re truly sorry to hear about your experience and any added stress this may have caused. Please know that we’ve already responded to your email and are actively working with you to resolve the situation. Your health and satisfaction are very important to us, and we’re here to help in any way we can.🙏
Verified
Recent purchase
I have been using the Piurify hydrogen water bottle for about a week. It took about 2 weeks between ordering and receiving the item. My inquiries about my order were answered swiftly and courteously. I appreciate the personalized customer service that Mark provide to me. I am very grateful for that. Everything was packaged well and works as stated on the site. I am excited to use this product and determine it's effectiveness over time. The data on research for consuming hydrogenated water and inhalation of hydrogen is promising. I am an adult nurse practitioner, studying functional medicine, always taking a deep dive into the body and looking for ways to support it's natural functioning. I learned of the use of hydrogen therapy in a recent seminar where a functional medicine MD uses it as part of her protocol in reversing the effects of her own MS diagnosis as well as in the treatment of various other neurodegenerative and autoimmune diseases. I look forward to continuing the use of this product and evaluating the effects. Thank you again Mark. You were most helpful. :)
Date of experience: May 12, 2025
Reply from PIURIFY
Thank you so much for your detailed and heartfelt feedback Christine! It truly means a lot to us.
We’re grateful you took the time to share your experience, and I’m especially glad to hear that Mark was able to assist you with such care and attention. We take great pride in providing thoughtful, human support, and it’s wonderful to know it made a difference for you.
As a nurse practitioner studying functional medicine, your perspective carries great insight, and we’re honored to be part of your wellness exploration. The growing body of research around molecular hydrogen is indeed very promising, and it’s exciting to see professionals like yourself integrating it into broader healing frameworks. We look forward to hearing how your journey with hydrogen therapy continues to unfold. Enjoy!😊💙
Verified
easy
easy, no hype or upsell. feels good to work with a conscious company! thank you for such a great product!
Date of experience: May 13, 2025
Reply from PIURIFY
Thank you so much for your feedback — it truly means a lot to us! We're so happy to hear that you’re enjoying the product and felt supported in the process. That’s exactly the kind of experience we strive to provide.🤗
Verified
I haven't gotten the machine yet but…
I haven't gotten the machine yet but all my questions are answered right away.. Mark's done a fantastic job.
Date of experience: May 07, 2025
Reply from PIURIFY
Thank you so much for your thoughtful message—it truly means a lot! I’m so glad to hear that all your questions have been answered and that Mark has been helpful along the way. We always want to make sure you feel supported, even before your order arrives. Thank you again and for being part for Piurify Family!🤗
Dead on arrival
Dead on arrival! My device cannot be charged. It keeps showing the charging battery cycle but never reaches a state where I can start the device. If I disconnect from charging, it is totally dead showing no lights or symbols whatsoever. Do not buy. This is a poor quality control product.
Date of experience: May 03, 2025
Reply from PIURIFY
Hi E Weber,
I'm truly sorry to hear about the issue you've experienced with your device, and I completely understand how frustrating that must be. Your satisfaction is very important to us, and I want to make sure this is properly addressed.
Since we don’t have your email address, we're unable to reach out directly to assist you further. Please kindly reach out to us at help@piurify.com, and we’ll be more than happy to look into this right away and make it right for you.
We’re here to support you and stand by the quality of our products.
I'm looking forward to your email.😊🙏
Verified
Due to this quality water system with your purifying and hydro system I am loving this new system of water purification thank you so much
New to this quality water system with your type of machines, I was walked through it by your excellent staff questions were answered in a timely manner, and I’m doing really great with it right now. I’m enjoying my Hydro water and my pure water from my Florida water tap Without it. It tasted like bleach thank you so much can’t thank you enough. We’ll see you down the road.
Date of experience: April 19, 2025
Reply from PIURIFY
Thank you so much for your kind and thoughtful message, Ronald! It truly means a lot to hear that you're enjoying both your hydrogen water and pure water, especially coming from challenging tap water like in Florida.
I'm also so glad to know our team was able to walk you through everything and provide the support you needed—your words are incredibly appreciated. Knowing that you're doing great with your new system is exactly why we do what we do. Thank you again!🤗
Verified
Great product
Easy to order, great product and works better than expected. I highly recommend this bottle.
Date of experience: April 21, 2025
Reply from PIURIFY
Thank you so much for your wonderful feedback, Mark! We're truly happy to hear that the ordering process was smooth and that the bottle has exceeded your expectations. Your recommendation means a lot to us!🤗
Verified
Reply from PIURIFY
Thank you so much for your feedback, Lynn! I'm really glad to hear your order arrived quickly and everything is working as expected. Enjoy your wellness journey!😊
Verified
Customer service needs a little better training
When I purchased the Piurify system I went to use the code at the top of the website for 25 dollars off which said "not valid." I reached out to the customer service representative whose response was "the code is no longer active, thank you for letting us know." The correct response would have been to honor their error and provide the 25 dollars off so I believe that some of the customer service reps need to be trained a little better to provide an improve customer experience.
Date of experience: April 21, 2025
Reply from PIURIFY
Thank you so much for your feedback, Michael and for bringing this to our attention. I truly apologize for the experience, and please know that your satisfaction is very important to us. I’d love the opportunity to make this up to you. Please check your email and I'd be happy to assist you further.🤗
Verified
Reply from PIURIFY
That’s so thoughtful of you—thank you for choosing Piurify as a gift for your friend, Fred! We hope they enjoy the benefits of hydrogen-rich water and have a wonderful experience with the product.🤗
Verified
Fabulous customer care
Your customer service department is the kindest, most responsive I’ve ever experienced
Date of experience: April 07, 2025
Reply from PIURIFY
Thank you so much for your wonderful feedback, Janet! It truly means the world to us! We’re so grateful for your kind words about our customer care. Knowing that your experience stood out means everything to our team.🤗
Verified
Every thing was Excellent
Date of experience: April 05, 2025
Reply from PIURIFY
That’s so wonderful to hear—thank you for taking the time to share! I’m truly glad everything was excellent with your experience.🤗
Verified
Mark my customer service rep was…
Mark my customer service rep was excellent. On top of taking care of my issues with a bottle, I like the service quality so much I bought the pitcher. I’ll always support this type of business. Thanks Mark.
Date of experience: April 05, 2025
Reply from PIURIFY
Thank you so much for your thoughtful message, Donald! We're thrilled to hear Mark took great care of you—it means a lot to us. We're grateful for your support and so glad to have you as part of the Piurify family!😊
Verified
Found them to be soft and full body
Found them to be soft and full body. Sleeping was better than normal.
Date of experience: March 21, 2025
Reply from PIURIFY
Thank you so much for sharing your experience, Nancy! We're so glad to hear you found the water to be soft and full-bodied—and even more wonderful that it helped improve your sleep. That’s exactly the kind of result we hope our customers enjoy.
If you ever have any questions or need support, we're always here to help. Wishing you continued wellness and restful nights!🤗
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