Verified
My order was delivered promptly and David unloaded and stacked them for us which was much appreciated! The product is excellent for my pony's bed.
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Verified
Ordered straw pellets and haven't used them before, so received good advice from Company as to which type would suit me best. Efficient and great service, including delivery. Haven't tried them yet,... See more
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Verified
I’ve moved my gelding onto the miscanthus pellets having been disappointed with wood pellets recently. These pellets make an exceptionally dry bed with very little removed each day to the muck heap. D... See more
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Verified
first time we put miscanthus pellets in we piled them in the corner of the stable ,as we had with wood pellets . Rio ,our horse , dived into them like a kid in a sweetshop .After dragging her off we c... See more
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Company details
Written by the company
pelletbeds® premium pellet bedding is the ‘Original’ straw pellet bedding made from soft Golden British Wheat & Miscanthus Straw. Our smaller, softer 6mm pellet/ crumb require No Soaking (activation) before use, so gives you greater & faster absorbency while lasting up to 50% longer. They are also lighter in colour & reduce the possibility of bed eating due to their softer texture. Established over 20 years ago, pelletbeds® pioneered the development of straw & miscanthus pellet & crumb bedding in the UK & only make our bedding from 100% natural, long fibres; with all dust extracted.
Contact info
Minerva Mill, B49 5ET, Alcester, United Kingdom
- 01789761333
- info@pelletbeds.com
- www.pelletbeds.com
4.5
Excellent
40 reviews
Verified
My order was delivered promptly and…
My order was delivered promptly and David unloaded and stacked them for us which was much appreciated! The product is excellent for my pony's bed.
Date of experience: February 24, 2024
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Verified
Easy to order and prompt delivery.
Easy to order and prompt delivery.
Date of experience: February 11, 2024
Reply from pelletbeds
Thank you Denise
Verified
Delivered on time with a phone call to…
Delivered on time with a phone call to confirm - can’t ask for more - plus an excellent product.
Date of experience: November 07, 2023
Verified
Great product
Great product, very effective bedding. Prompt delivery and good price
Date of experience: October 09, 2023
Verified
Very effective as bedding for horses
Very effective as bedding for horses, I have found them very absorbent. I also appreciate that the bags are returnable
Date of experience: June 21, 2023
Reply from pelletbeds
thank you
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Verified
Pelletbeds were great
Pelletbeds were great - good communication and when the pellets DIDN'T TURN UP - pelletbeds took it on, chased the transporter and found the 'lost' or 'misplaced' pallet of pellets. Product great.
Date of experience: April 15, 2023
The Importance of Nature
The information on the website is enticing and clear.
Date of experience: February 28, 2024
Reply from pelletbeds
Thank you
Ordered a mixed pallet which when delivered was all straw pellets.
Ordered a mixed pallet which was received after a lengthy wait and to find it was all straw pellets. After months of waiting for the Miscanthus pellets to be delivered I gave up I bought bedding from elsewhere. They eventually came and collected the unwanted and unordered straw pellets and refunded approx five months from the original order.
Date of experience: February 08, 2023
Verified
Great pellets
Amazing product at a good price just service a little slow & had to chase but would order again
Date of experience: December 30, 2022
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Verified
Took 6 weeks to deliver
Took 6 weeks to deliver . And delivery was a shambles . Didn’t turn up on the promised day and then turned up the day before the rearranged day !
Date of experience: February 08, 2023
they dont know how to communicate with…
they dont know how to communicate with customers, dont answer on calls and the prices are awkwards
Date of experience: February 11, 2023
Reply from pelletbeds
This is a fake review....please remove
just love your pony club
just love your pony club, but the coustomer care is not that good, miss Jeckson said some words I didnt like
Date of experience: January 25, 2023
Reply from pelletbeds
Fake review please remove
Verified
Where is my bedding?
I order my pellet bedding on October 16th and have still not received them! This is the 1st communication that I have received. When I go to my account it just says that the order is pending! Feeling frustrated!
Date of experience: November 13, 2022
Reply from pelletbeds
Jacqui - we are sorry, but due to demand, as per our website messages, it is now taking us approx. 3.5 weeks to deliver. We have also also decided to take take products out of stock until we reduce this backlog
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Verified
First time purchase
Excellent customer service. Although some delay at first I was kept informed right up until delivery.
Delivery by Palletways was excellent, the driver was very helpful and courteous. Thank you for the good experience. Janet
Date of experience: October 13, 2022
Verified
first time we put miscanthus pellets in…
first time we put miscanthus pellets in we piled them in the corner of the stable ,as we had with wood pellets . Rio ,our horse , dived into them like a kid in a sweetshop .After dragging her off we cleared the spare pellets from the stable and made sure all pellets were covered with shavings .As an underlayer they work well absorbing the wet ,but we have to cover them .
Date of experience: May 14, 2022
Reply from pelletbeds
Dennis - im pleased the pellets are absorbing well - the offical tests we had carried out showed the miscanthus pellets absorbing up to 570%. As with all pellets we would recomend wetting them and allowing them to expand when first used, but it is unusual for a horse to persist in eating them.
Our equine Max 6mm straw pellets are softer than the 8mm equine Pro miscanthus pellets (more similar to feed nuts) so tend to be less attractive and as they are small in diameter they will also fluff up very quickly. We will also be introducing a softer 6mm miscanthus pellet in the next few weeks. David
Verified
Bad Communication!
I ordered and received notification that the order was being processed. That was more than 2 weeks ago. I have had no other communications from pelletbeds. Their website says they may take up to 3 weeks to deliver but I wouldn't have expected to have to go hunting for that information.
Date of experience: October 14, 2022
Reply from pelletbeds
We apologies, but as explained on my call to you we are recieving over 5x our normal orders so placed a message on our website home page, order page and delivery section over 6 weeks ago - explaining that it is now taking us approx. 3 weeks to deliver from order - (in late September it was 2 weeks, from October we extended to 3 weeks)
You should have seen the information before you placed the order - but from Monday we will also try and email or call customers on a weekly basis to keep them informed of progress. We are also in the process of installing more capacity so hopefully can reduce the waiting time on orders David
Verified
Review
Ordering was easy however was disappointed in the lack communication regarding the status of the order. Once contacted received a phone call so the personal touch went a long way.
Date of experience: October 14, 2022
Reply from pelletbeds
Thanks Ann - sorry we are struggling a little with the volume of orders at present, but we are going to implement a new system next week to keep customers informed better on lead times. Regards David
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Verified
Excellent service abd product
Date of experience: September 01, 2022
Reply from pelletbeds
thanks Caroline
Verified
Great product and friendly service
Date of experience: September 12, 2022
Reply from pelletbeds
Thanks Justine
Verified
Always a great product snd excellent…
Always a great product snd excellent service
Date of experience: September 07, 2022
Reply from pelletbeds
Thanks Tracey
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