Verified
Sebriah, proud mom of Egypt Sarai here! We are absolutely OBSESSED with Patpat clothing! The quality, comfort, and style are always on point. Egypt Sarai loves wearing Patpat’s adorabl... See more
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Hi on 11/29/2024 I spoke with Customer Service (Catherine) after placing my order online website that she helped me With I want to say Thank You for your help you were able to make this purchase a... See more
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Verified
The baby romper I ordered from PatPat was absolutely perfect! The fabric was gentle on my baby’s skin, and the cute animal print looked even better in person. The sizing was spot on, and it arrived fa... See more
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Verified
I’ve been using PatPat since 2020 and since then I haven’t changed them. I love the service, they responde every question that I have and specifically I LOVE the clothes. I use PatPat for every import... See more
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Company details
- #4 of 7 best companies in Baby Clothing Store
- #2 of 10 best companies in Beach Clothing Store
- #14 of 22 best companies in Children's Clothing Store
- #129 of 724 best companies in Clothing Store
- #55 of 104 best companies in Fashion Accessories Store
- #39 of 127 best companies in Women's Clothing Store
About PatPat
Written by the company
Super Cute + Super Fun = More Happy Moments!
PatPat, founded in 2014 in Mountain View, California, is a global online kids and family clothing brand that provides cute and quality clothes to millions of families worldwide. The great value of our clothes comes from having a direct-to-consumer relationship with our manufacturers which enables us to focus on creating a fun and easy shopping experience with cute and quality clothes. Best Sellers New Arrivals Family Matching Outfits Baby Clothes Toddler Clothes Kids Clothing Shoes Accessories More About UsContact info
5825 SUNSET BLVD, 90028, LOS ANGELES, United States
- +1 888 379 3991
- service@patpat.com
- www.patpat.com
4.3
Excellent
33K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Exceptionally satisfied
My experience with PatPat was one of the best online shopping experiences I had in a long time: 1) The delivery was faster than indicated, 2) with the provided tracking, I always knew where my items were, 3) the clothes were as expected and shown in the photos and 4) customer service was very friendly and efficient.
Date of experience: July 03, 2025
Reply from PatPat
We're very glad to hear that you had a pleasant shopping experience with PatPat. Your satisfaction is our greatest motivation. Thank you for your recommendation, and we wish you all the best!
I ordered a matching pair for my…
I ordered a matching pair for my partner and myself, and was true to colour and size. Postage was also timely than I initially thought. But that is not all: Patpat clothing quality is top-notch. I will be back again. Highly recommend.
Date of experience: June 12, 2025
Reply from PatPat
Hi，Thank you so much for liking PatPat's products and for your kind review. We will continue striving to provide even better products.
Reply from PatPat
Hi,
Thank you so much for your heartwarming feedback! ❤️ Your kind words have energized our entire team! We’re committed to making every interaction feel seamless. Whenever you need us, we’ll always go the extra mile because you deserve nothing less than a 5-star experience!
Looking forward to brightening your day again soon! Wishing you and your loved ones endless little joys. ✨
Warm regards,
PatPat Customer Care Team
— Making Every Family Shine 🌟
Reply from PatPat
Hi Fred,
Thank you for sharing your kind words—it means the world to us! 🚀 We’re thrilled our team could provide quick, friendly support, and even happier knowing we hit the mark for you. Your trust fuels our passion to keep delivering the best for families like yours!
If there’s ever anything you need (or if you just want to say hi!), we’re always here. Here’s to many more smooth, smile-filled shopping adventures ahead!
Warm regards,
Customer Care Team
PatPat – Where Every Family Shines
Best customer service
Best customer service. And quick response!! I love shopping here to match my mini !!!
Date of experience: March 07, 2025
Reply from PatPat
Hi Marcie,
Thank you so much for your kind words—they made our team smile! 🌟 We're thrilled to hear you loved your experience with us, and it's an absolute joy to help you find those perfect matches for your mini! Your enthusiasm is contagious, and we're honored to be part of your shopping journey.
If you ever need anything at all, just give us a shout. We'll always be here to keep the magic going! Wishing you and your mini countless adorable moments together in your PatPat favorites.
Warmest wishes,
Customer Care Team
PatPat – Where Every Family Shines
Reply from PatPat
Dear Valued Customer,
Thank you so much for your wonderful feedback! 🌟 We're overjoyed to hear that you enjoyed your experience with us—providing heartfelt, attentive service is at the core of everything we do at PatPat. Knowing we could make your day a little brighter truly means the world to our team!
Please don't hesitate to reach out if you ever need assistance, recommendations, or just want to share a smile. We're always here to help! Wishing you and your family all the best, and many happy moments ahead with your PatPat goodies.
Warmest regards,
Shannbo
Customer Service Team
PatPat – Where Every Family Shines
God help me
PAT PAT KIDS CLOTHES, PAT PAT CUTE CLOTHES, PAT PAT QUALITY CLOTHES, PAT PAT GREAT PRICE, PAT PAT SHUT UP!
Everytime i hear this insane, waterboarding tortue of this Add i do not wish on my worst enemies next to testicular torison, makes me want to put a gun through my ear and blow out my brains. God forbid i hear this in the afterlife because i CANNOT STAND THIS ANNOYING ASS SONG THAT EVEN MADE EMINEM GO SILENT. How the Grinch stole Christmas? Dont even try playing it to him as hid heart will not only shrink back to two sizes too small it may aswell even implode on itself. Who even allowed this Advert to co exist with humanity, as everytime i hear the ear piercing, lobotomy squeaking sound of a barely matured 2 year old combined with the voice of a 40 year old single dad, it makes me almost feel bad that those poor people had to be involved. Glad i havent seen this for years now but the PTSD of hearing it EVERYSINGLE BLOODY HOUR gives me Vietnamese flashbacks. Now for the past above sentences i do apologise for all the people involved with Pat pat, im sure you all have good intentions. I only just wanted to let you know that i never want to see another one of these adds. Sure its not your fault and i blame it all on Youtube after all, but sincerely have a nice day.
Date of experience: February 08, 2025
Reply from PatPat
Dear Valued Customer,
First and foremost, thank you for sharing such candid feedback—even amid the frustration, we deeply value every voice in our community. We sincerely apologize for the distress our ad has caused you. At PatPat, our mission is to bring joy and quality to families, and it’s clear this particular advertisement fell far short of that intention. Your vivid description of its impact underscored how critically we must reassess our approach.
Your concerns have been escalated directly to our marketing leadership and creative teams. We take full responsibility for any content that feels intrusive, repetitive, or out of alignment with the warmth we strive to embody. A thorough review of our ad strategy is already underway, with a focus on ensuring future campaigns resonate positively across diverse audiences. We’re also collaborating with platforms like YouTube to address ad frequency and delivery, aiming for a more balanced approach that respects viewers’ experiences.
While we stand by our goal to create lighthearted and engaging content, your feedback is a stark reminder that execution matters just as much as intent. We’re committed to learning from this and evolving. If you’d ever like to share specific suggestions for the type of messaging or creative style you’d prefer to see (or not see!), our team would genuinely welcome your input.
To connect with us directly, please reach out anytime:
Phone (24/7, English): +1 888 379 3991
Email (24/7): service@patpat.com
Again, we appreciate your honesty and the grace you’ve extended to our team despite the frustration. We hope to rebuild your trust through actions, not just words. Wishing you a far more peaceful day—free from any unwelcome jingles!
Warm regards,
Shannbo
Head of Customer Experience
Christmas PJs
It was very easy to order and the variety was broad.
I ordered family Christmas PJs for a family in Germany.
I know I could have had you ship them but couldn't figure out how to do that so just had them mailed to me and I mailed them.
They loved them and I have lovely pictures.
Date of experience: December 01, 2024
Reply from PatPat
We're so happy to hear that ordering was easy and that your family in Germany loved their Christmas PJs! 🎄🎁 That sounds like such a special gift, and we're sure the photos are absolutely adorable! If you ever need help with shipping next time, feel free to reach out—we’d love to make things even easier for you.
Wishing you and your family many more cozy moments! 💕
Best,
The PatPat Team
The product quality was outstanding
The product quality was outstanding, and the delivery arrived punctually without a single hitch
Date of experience: January 07, 2025
Reply from PatPat
We're thrilled to hear that you loved the product quality and that your order arrived right on time! It's always our goal to provide a seamless shopping experience, and your kind words mean the world to us.
We can’t wait to serve you again soon! 💕
Best,
The PatPat Team
They took care of my problem in 1 email
Date of experience: January 13, 2025
Reply from PatPat
Thank you, Donna, for the glowing review!
We’re so glad to hear that your issue was resolved quickly and efficiently. Providing fast and helpful support is what we strive for, and it’s wonderful to know we met your expectations.
If there’s anything else we can do for you, don’t hesitate to reach out. Thanks for being a part of the PatPat family!
Warm regards,
The PatPat Team 💕
Excellent customer service.
I placed an order with plenty of time for my product to show up. There was an issue with shipping (not the company's fault) and my package did not arrive on time. I requested a return/refund and was promptly answered by customer service in a very polite manner. They were kind enough to offer not just a refund, but I was able to keep the product as well, instead of having to deal with the hassle of the return process. The customer service representative went over and above to be polite and interested in the conversation, not just responding because they had to. All in all a very pleasant experience and I will be ordering from PatPat again in the future.
Date of experience: January 08, 2025
Reply from PatPat
We're so happy to hear that our customer service team could turn things around for you and make your experience with us a positive one. It means the world to us that you felt cared for and that our team went the extra mile to help.
Your kind words made our day! We're thrilled that you're planning to shop with us again—we can't wait to help you find more amazing products for your family.
Thanks for choosing PatPat and for being such an understanding and lovely customer!
Warm hugs,
The PatPat Team 💕
Christmas Pajamas
Christmas Pajamas
We ordered Christmas Pajamas and they arrived in time for Christmas. They’re really comfortable and soft.
All my interactions with customer service have been above and beyond what I have received from other companies. I am extremely pleased with Pat Pat and will be using them again.
Date of experience: December 28, 2024
Reply from PatPat
Dear Deanne,
Thank you so much for sharing your experience! We're delighted to hear that your Christmas pajamas arrived on time and that you found them comfortable and soft. Knowing that they added joy to your holiday season means the world to us.
We're especially thrilled that our customer service stood out for you—it's our goal to provide exceptional care to every customer. Your kind words motivate us to continue delivering the best experiences.
We look forward to your next visit and helping you with more special purchases in the future!
Warm regards,
The PatPat Team
Costumer service is super friendly and…
Costumer service is super friendly and helpful. They make sure their costumers are cared for!
Date of experience: December 31, 2024
Reply from PatPat
Dear Angelina,
Thank you for your wonderful feedback! We're thrilled to hear that our customer service team made you feel cared for and valued. Ensuring our customers have a positive experience is always our top priority.
We look forward to serving you again soon. If you ever need assistance, don't hesitate to reach out!
Warm regards,
The PatPat Team
Verified
The quality of the pajamas was very…
The quality of the pajamas was very poor. In fact they looked old and faded. I was very disappointed. Also I never received confirmation that yiu received the order. Customer Service was as poor quality as was the pajamas.
Date of experience: December 28, 2024
Reply from PatPat
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that the pajamas did not meet your expectations and that you encountered difficulties with our service. This is certainly not the experience we aim to provide.
We will investigate the matter thoroughly and proactively reach out to you with a solution. Please keep an eye on your email or phone for our follow-up communication.
You can reach us via:
📧 Email: service@patpat.com
📞 Phone: +1 888 379 3991 (English only)
We sincerely apologize for any inconvenience caused and promise to do our best to resolve this matter to your satisfaction.
Thank you for giving us the opportunity to improve. We will be in touch soon.
Warm regards,
The PatPat Team
Verified
I recently bought matching family sets…
I recently bought matching family sets and they are perfect for holiday photos. The materials are high quality making it comfortable to wear. Customer service is also great, they are very attentive to customer’s questions and concerns.
Date of experience: December 29, 2024
Reply from PatPat
Dear Valued Customer,
Thank you for sharing your experience with us! We're so glad to hear that you loved the matching family sets—they truly make holiday photos extra special. It's wonderful to know that the high-quality materials provided the comfort you were looking for.
We're also delighted that our customer service team was able to assist you effectively. Ensuring our customers have a smooth and enjoyable experience is always our top priority.
We look forward to serving you again in the future. Wishing you and your family joyful moments in your beautiful matching outfits this holiday season!
Warm regards,
The PatPat Team
I sent PatPat a baby shower invitation…
I sent PatPat a baby shower invitation via email and they responded within 24 hours and gifted me a $15 gift card which was very much appreciated I was able to my son something with their gift and something a little extra on the side. This is such an amazing company and I found that this is my new favorite place to buy baby clothes at such a good price thank you so much ☺️❤️
Date of experience: December 30, 2024
Reply from PatPat
Dear Nina,
Thank you so much for sharing your delightful experience with us! We're thrilled to hear that you enjoyed our small token of appreciation and found something special for your son. Moments like these remind us why we do what we do—bringing joy to families like yours.
We're so happy to be part of your baby shower celebration and even happier to know that PatPat is now your favorite place for baby clothes! Your kind words mean a lot to us, and we can’t wait to help you find more adorable outfits at great prices.
If there's ever anything we can assist you with, don't hesitate to reach out. Wishing you and your family all the best and lots of love during this exciting time!
Warm regards,
The PatPat Team ❤️
Hi it was good experience but i have…
Hi it was good experience but i have sent lot of messges for collabs but no one answering. When you guys need for collab than you answer otherwise no one cares. Please be kind thanks
Date of experience: December 30, 2024
Reply from PatPat
Dear Valued Customer,
Thank you for reaching out and sharing your experience with us. We're glad to hear you had a good shopping experience, but we're truly sorry for the frustration caused by the lack of response regarding collaboration inquiries.
We deeply value all our customers, and we're committed to improving our communication. To ensure we can assist you promptly, could you please provide the details of your inquiry or let us know the best way to get back to you?
You can also reach us at:
📧 Email: service@patpat.com
📞 Phone: +1 888 379 3991 (English only)
Your feedback is essential in helping us serve you better. We'll investigate this matter and follow up with you shortly. Thank you for your patience and understanding!
Kind regards,
The PatPat Team
Verified
HIGHLY RECOMMENDED
I recently purchased a product from PatPat, and I am extremely satisfied with both the item and the service. The quality exceeded my expectations, and it arrived exactly as described. The sizing was perfect, and the materials feel soft and durable. I also want to give a huge thank you to Catherine from customer service. She was so helpful in assisting me with my order inquiries, providing quick and friendly responses that made my shopping experience seamless. I truly appreciate her excellent support, and I will definitely be shopping again at PatPat in the future.
Date of experience: December 28, 2024
Reply from PatPat
Dear Joan,
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that you’re happy with your recent purchase and that the quality exceeded your expectations. It’s great to know the sizing and materials were just right!
A special shout-out to Catherine—she’ll be delighted to hear how much you appreciated her friendly and efficient support. We’re so proud of our team for making your shopping experience seamless.
We can’t wait to welcome you back for more delightful shopping moments! If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
The PatPat Team
Buyer beware!!
FYI -
1) Building an account with this company’s website is tough. I’ve tried several times only to get to their ‘verification’ process and from there it never completes.
2) Bought several items from a 2024 Black Friday promo sale in early November. Gave the gift to my granddaughter on Christmas Day. The items did not fit. Tried to return on Dec 28,2024 only to have my order number (which I had to be look up on PayPal b/c I could not complete building an account -see #1) “unable to be found” on the return portion of this website. Finally wrote an email with a picture of the PayPal receipt directly to the company and they responded.
Don’t make the same mistake I made. Understand that unlike Amazon, Target, Walmart and other reasonable retailers, the holiday return policy for PatPat is NOT 30 days from December 25. The holiday return policy for holiday promotions is STILL only 30 days from purchase.
Conclusion: Although bought during a 2024 Black Friday promo items were rejected for a return. They exceeded the 30 day return policy. In order for me to meet the return deadline, Christmas Day would need to have been on December 3.
Date of experience: December 27, 2024
Reply from PatPat
Dear Judy,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with both the account verification process and the return policy. We understand how frustrating this situation must have been for you, especially during the holiday season.
To better investigate your case and find the best possible solution, could you please provide us with your order ID? This will help us locate your purchase details and address your concerns more efficiently.
At PatPat, we aim to ensure every customer has a positive experience, and we deeply regret that we fell short in this instance. We appreciate the time you've taken to explain the issue, and we are committed to resolving it as quickly as possible.
We look forward to your response so that we can assist you further. You can reach us at 📧 service@patpat.com or 📞 +1 888 379 3991 (English only) for any additional assistance.
Thank you for giving us the opportunity to make things right.
Best regards,
The PatPat Team
Verified
The customer service agent I worked with was wonderful!! So helpful and patient.
The customer service agent I worked with
Date of experience: December 28, 2024
Reply from PatPat
Dear Valued Customer,
Thank you so much for sharing your experience with us! We’re delighted to hear that the customer service agent you worked with was helpful and patient. Providing outstanding service is our goal, and your kind words mean the world to us. 🌟
If there’s anything else we can do to assist you, don’t hesitate to reach out. We’re always here to help!
Wishing you all the best and looking forward to serving you again soon.
Warm regards,
The PatPat Team
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