Park By The Ports Reviews 81

Park by the Ports saved the day and my holiday travels.
Easy to make a reservation at a reasonable price. Customer serviceis outstanding!! Was booked with another company who failed to even let us know they weren't picking up at that location anymore. Although refund was issued from other company, I and my family were stranded in FLL with no place to park for an extended time.

Instructions on what to do when returning to the country was also clear! Was able to book the night before, and drivers to and from the airport were pleasant, helpful and professional.

Definitely our only choice when parking in FLL!

Date of experience: December 17, 2024

Very helpful and fast responding to questions when I contacted Park by the Ports by email.

Date of experience: December 04, 2024

Great location, competitive pricing and quality service with one exception; they do not provide a handicap parking area.
They picked us up at our parking location but no return; had to make a long, strenuous walk while the driver cooled his heels under the canopy.
Oct 24, 2024 thru Nov 3, 2024

Date of experience: October 24, 2024

I had a wonderful experience with my parking arrangements with Ms. Johanna. She is a real value to your business. Hope I get her again when I plan my next Cruise.

Date of experience: March 27, 2024

We were able to get a shuttle to the Fort Lauderdale airport in the middle of the night. Very few offer that service. When we flew back to Fort Lauderdale, one phone call and they came to pick us up at their special location in 10 minutes. Could not be more pleased.

Date of experience: August 18, 2023

it does not have eric

Date of experience: November 18, 2021

I paid for 3 spots for an April 2020 cruise. Then Covid 19 shut down the industry. I didn't ask for a refund but verified via email I could park there when cruise industry was back in business. Now I email to make sure when we arrive in September of 2021 my spaces would be available and I learn that they no longer serve Port Canaveral (I had NO idea) and I missed the window for any kind of a refund!!
I didn't ask for a refund when I knew they had zero income and now it's simply too late for even a partial payment.
$105 gone.

Date of experience: August 02, 2021

WARNING!!! DO NOT PARK HERE!!! The parking lot is defective and prone to flooding. It slopes in certain areas and they have a drainage problem. We parked there in December 2019 and were not notified that many cars, including ours, were damaged/flooded due to some rain in the area. Others have reported the same issue, last year. We wish we would have read the comments!!! They will not take any responsibility for the defective lot. We found out when we got into our car. PLEASE LET EVERYONE KNOW!!!!

Date of experience: March 12, 2020

We got out of the Port Everglades cruise terminal at about 9:55 Sunday morning. I saw many pick-up vans from other companies at the curb but none from Park By The Ports. I called their number and reached a recording that said to press 2 for cruise line pickups. That transferred me to another recording that said something to the effect that that selection was not valid. I called again, made a different selection and finally reached a human being, who told me I was standing at the wrong place and that I should “walk all the way down to the right” and look for a black van. My traveling companion and I did as instructed, but no black van was found. After about 10 minutes, I went back to where we started and saw a WHITE Park By The Ports van loading passengers. The driver told me that his van was full but another one we be coming in 10-15 minutes. We schlepped our bags to that location and finally boarded a van. The entire waiting process took about an hour. During that time, I saw many, many other van services picking up people. In my opinion, Park By The Ports is disorganized and very slow. I would not use that company again.

Date of experience: February 17, 2020

FLOOD DAMAGE! I am on the same spot. I left my car at Park By the Ports on 12/19. The Parking lot flooded a couple of days later and I was never notified. I arrived on 12/31 at 9:00pm to find the car sat there wet for a week, grew mold inside and now I have a huge issue as my insurance will not total the car, and are only doing minor repairs. After this my 20K car won't be worth half of that at best, not to mention the major issues I am certain to have with it.
The issue is - the Flood is an Act of God and no one could have foreseen it. But If I HAD BEEN NOTIFIED i would of immediately moved the car to the dealership 10 miles away and had it opened and cleaned and that would of been the end of it. Rather, it sat there and molded for over a week, and all that humidity seeped into the door sides and the dash, causing major damage to my car - but because there isn't a "water line" in my dash, the insurance won't total it. On 1/1, when I went back to get the car towed, I asked why I was not notified - it I was told they were instructed by their layers not to contact people. By doing that, people were not given the opportunity to take action. Those 8 days my car sat wet, closed in the heat made all the difference. I would absolutely join on a class action law suit. I had JUST purchased my car and this is going to represent a huge financial loss for us. The actual Flood happening is a Force Majure, but choosing not to notify people of the incident, to me, is pure negligence.

Date of experience: January 15, 2020

TRAVELERS BEWARE...TRAVELERS BEWARE...TRAVELERS BEWARE...Returned home On 12/29/2019 from visiting my family for the holidays To find my car flooded with water. NO WHERE IS THERE ANY WARNINGS POSTED THAT THEIR LOT IS SUBJECT TO FLOODING! When their owner was contacted I was told “oh well, turn it into your insurance”.... I’ll have to absorb a $1000 deductible, as well as the cost of a rental car! Please reach out and join me on bringIng a class action suit against this unsafe and unconcerned business! Please don’t chance or take the risk of parking your car there...you’ll be sorry! I WILL BE CALLING THE LOCAL GOVERNMENT OFFICIALS TO FILE A COMPLAINT AND TO LET THEM KNOW ABOUT THE ISSUES THAT EXIST THERE! THEY NEED THEIR PERMIT AND OPERATING LICENSE REVOKED!\

IN RESPONSE TO THE OWNERS COMMENTS...NO ONE, I REPEAT NO ONE IS SPREADING SPAM ALL OVER THE PLACE. THE INFORMATION REGARDING THIS BUSINESS ARE BASED ON FACTS, FIRST HAND FACTS! READ THE OTHER COMMENTS REGARDING FLOODING!!!! THIS PARKING LOT IS LOCATED IN A FLOOD AREA! WHEN IS RAINS HEAVY, THIS LOT WILL FLOOD! BEWARE, YOUR VEHICLE WILL BE SUBJECT TO MAJOR WATER DAMAGE!!! THE OWNER WRITES THAT THE ISSUES AND HARM THAT HIS BUSINESS CAUSED TO "HIS CUSTOMERS" REALLY BOTHERED HIM, TO THIS I SAY "BULL!!!" IF HE TRULY CARED, HE'D HELP HIS CUSTOMERS WITH THE BILLS THEY'RE NOW BURDENED WITH PAYING FOR THE DAMAGE THE WATER CAUSED TO THEIR PERSONAL VEHICLES!

Date of experience: January 02, 2020

Dropped car at park by the ports on Dec 17, 2019. Returned from cruise Dec 27 2019. Car was wet inside. It started. While trying to adjust seat that was somehow full aft my wife called from waiting area and told me the lot had flooded while we were gone. The lot people didn’t tell us this. Other customers whose cars were also flooded told her.. this explains why the seat is full aft and will not adjust. Inside is totally soaked. Park by the ports didn’t even have the balls to tell us that there was a flood. No signs that say lot may flood. Nothing. I did find a comment by a customer on Facebook that says lot floods in heavy rains. Last year the Shuttle driver rear ended A car while texting. Stay away from this place.
30 Dec.reply to ownerS comment.
You say you have never had a driver in an accident. Well I can tell you that last year while I was returning from the port your driver rear ended another car at the exit gate. Your driver got out. There was some yelling by the other driver. Yes . Your driver was texting. I was watching him. I even stated that texting while driving a commercial vehicle was a Federal Offense ! You can deny it but I was there and it happened.

Date of experience: December 29, 2019

Returned from a cruise to find a lot completely flooded, hundreds of cars sitting in a foot of water or more. People shoveling water out of their cars, having all kinds of issues, including electrical. My car had water inside and SRS light was going off. The lot ownership is not taking any responsibility. Now I have to pay $1,000 deductible out of pocket because of the owner's indifference. As other reviewers mentioned, this is not the first time the lot gets flooded and it sits in the flood zone; no way this was a surprise.
Pay a few bucks more and go to a reputable business or just park in the port garage.

Date of experience: December 25, 2019

Shuttle was supposed to run every 20 minutes. After 25 minutes of waiting we started calling for assistance. No one answered the phone the first 2 times. Finally someone got on the phone and said they would call the driver. It took another 25 minutes for the driver to arrive and he was in a van that was insufficient in size to pick up everyone waiting after our cruise. We ended up taking Uber back to pick up our car. Very unimpressed with this operation. During our wait we saw at least 6-7 Park n' Go shuttles come and go. That's who we will use next time when cruising out of Ft. Lauderdale.

Date of experience: December 09, 2019

If you're looking to work at park by the ports It's A Fine Place overall but Beware of the general manager Joanna that's not even her real name and she is spiteful underhanded and Sligh and you have to be very careful what you say to her and don't ever put your hand in your pocket because she thinks you're stealing from the company there are other factors involved even if you like the owners which I did I have to say the general manager is the poorest trained unsuitable general manager I have ever worked for

Date of experience: August 22, 2019

By far one of the best experiences parking. Staff was attentive, courteous and got us to the airport in no time.
This will be my go to for parking when flying out of the FTL airport.
Highly recommended. Five star service!
- Heather

Date of experience: January 24, 2019

Very quick pickups, wonderful people. Secure location. We left a bag behind, and called he next day. They were on top of it and arranged to have it shipped to us. Great experience, highly recommend.

Date of experience: December 18, 2018

BEWARE!!!! DAMAGE TO VEHICLE!!! Should have trusted my instinct when I first arrived. When we returned from our trip it took over a half hour to be picked up only to find numerous SRAPES AND SCRATCHES to the bumper of my brand new truck. Before drafting this post I did some more research and found that other customers had the same issue. The attendant called the owner Kevin Arregoces who came, wiped down the bumper of my car with a cloth and offered two days off of the parking for compensation. When I asked him to fix the bumper to my new truck he declined to do ANYTHING! He was smug and unapologetic. Now go ahead Kevin respond with some excuse as you have with any negative review that you and your business has ever received.

Date of experience: May 18, 2018

We were very happy with the business, they emailed us in the morning we got back, they arrived promptly, were pleasant and helpful to everyone , in spite of how busy it was. I use a walker and have some mobility issues, they were kind and patient with me. Back at the lot the cars had been moved to the shuttle stop and the bags were unloaded and put in your vehicle. The staff worked very, very hard with unfailing good humor. Highest marks for this great business.

Date of experience: February 26, 2018

Super fast service.
They made a reservation for me last minute over the phone and when I arrived they attended me right away gave me Instructions to wear a sticker and call only once st the stop.
Help me unload my luggage and took me to the airport. On the return I did just that and as instructed there they where. Will send all my friends and family over

Date of experience: February 22, 2018