Outdoors Bay Reviews 21

Outdoors Bay is absolutely fantastic, like a little diamond on the internet. I recently purchased a Flir PTS233 60hz from them. The optic Came in 100% perfect condition and Alex was an amazing communicator via Email throughout the entire process. My product was delayed because of the manufacturer but when I called around to other NV/thermal sellers no one else was able to get one near as fast, and they all confirmed that there were production delays. Alex kept me informed the entire time and was a pleasure to do business with. I would give this company a 6/5 if I could.

Edit: got the optic in Wednesday and by Saturday evening I was able to use it to successfully hunt a pig in pitch black conditions at a distance of 170 yards. I couldn’t be happier with the product or the customer service.

Date of experience: April 04, 2018

This company is totally legit. I ordered a brand new model high power S&B scope. It wasn't available immediately in the US so I was a little bit frustrated to see that I have to pay high dollar upfront. However, throughout the waiting period of 2 months, Outdoorsbay has kept me in the loop with updates and assurance of the shipment straight from S&B. After I received the scope, I discovered a minor defect, contacted Outdoorsbay and S&B as well. S&B has never responded but Outdoorsbay was on top of it and ensure that I received the exchange asap. Received the new perfect replacement scope on 12/06/2017. I couldn't be more happy. Thank you Outdoorsbay and Alex for helping me getting my dream scope. Be sure that I'll be a customer for life. Once again, thank you and best wishes to your company and your families this holiday season of 2017!!

Date of experience: December 10, 2017

I seemed to have endless questions regarding thermal scopes and Alex patently answer each one as I asked about brands, features and specs. After making a decision the order was promptly placed with the manufacturer and received within the timeframe expected. The brand I chose was an Armasight and I have to add that their support rep was also excellent to deal with.

Date of experience: September 26, 2016

I had purchased a thermal rifle scope, which, after receiving and having immediate problems with, I contacted the manufacturer for assistance. The manufacturer admitted that the firmware for this scope had "issues" with the thermal program. Disgusted with the fact that this manufacturer would ship me a defective product, I contacted Outdoors Bay to initiate a return. Alex at Outdoors Bay was extremely helpful with the process of returning the scope. I am now waiting to see if the manufacturer is going to refund all my money, including the shipping charges.

Since I had lost over a week in trying to get a thermal scope for an upcoming trip, I place another order for a different scope from a different manufacturer. Alex was, again, very helpful in getting that scope built and shipped in time for my trip.

I highly recommend Outdoors Bay for all your sporting needs.

Date of experience: May 21, 2016

They were extremely helpful with my order and it was shipped promptly as promised.

Date of experience: April 04, 2016

First day I gor my goggles I could see inside my room at night, very easy to control while using with headset, easy ti set up and can see about 50 yards in the woods, much better than I expected.

Date of experience: February 09, 2016

Great company. Quick response to questions. No knock offs. It's the real deal.

Date of experience: February 07, 2016

I'm very impressed with this 1st gen monocular nv and the wide angle field of view. The use of the IR really allows me to see even more when switched on. The focus feature allows me to fine tune clarity at various ranges. Excellent product with fast shipping.

Date of experience: November 27, 2015

Great Price, Prompt Shipping and their website (out of 3 I visited) gave the only accurate description of the product I purchased.
Ask for Leon, he is the Man...

Date of experience: October 21, 2015

Very happy with these guys. I ordered some night vision binoculars (about USD650 in price.) They sent via USPS and sent me the tracking details so I could follow the parcel on its way. Arrived in Sydney within ten days (would have been quicker but it was held up for a days or so at customs and then Australia Post took a couple of days longer to deliver then I would have expected.) Company responded quickly to my queries. Very happy with the transaction/service as there is a great deal of trust involved when ordering from overseas.

Date of experience: October 20, 2015

Excellent customer support. Fast shipment and item arrived exactly as described.

Date of experience: June 03, 2015

Outdoors Bay customer service contacted me because I had ordered the US Optics ST-10 TPAL in a configuration that would have taken several more weeks to ship. They offered an alternative to which I perceived as a better deal. Everything is good optic is great and I received it within a week.

Date of experience: May 16, 2015

I would buy again!!!! Outdoors Bay had the best price & fast shipping!!!!

Date of experience: May 08, 2015

love this Gimbal with only concern is litle heavy, but still 5 Star.There's a lot to learn and hopefully my 5 stars will hold up over time.

Date of experience: May 07, 2015

I have made an order on your site for the first time. Could say it was a good experience) the definite info, ease of use, easy-to-use menu... The assortment is amazing, many trustable brands with high quality productions. I would recommend your store to all my friends!

Date of experience: November 10, 2014

I would not hesitate to buy from this company again--class act all the way!

Date of experience: January 29, 2013

Awesome night vision store! My goggles were packaged perfectly, arrived on time, and exactly as advertised. A+++ service

Date of experience: July 12, 2012

I was first drawn to this company due to their large selection, great prices and free shipping. What really sold me on them was how great they were at catering to me as an individual. I truly got the sense that every single customer is important to them, even responding to email after hours and on weekends. Thanks again!

Date of experience: April 12, 2012

Nice looking site, easy to use and order with a great selection of products. Customer support where quick to answer a few questions I had and I received my order within a few days. Good all round company.

Date of experience: April 03, 2012

The rangefinder arrived in great condition. Thanks for the best offer format. A+

Date of experience: March 29, 2012