Organic catalogue Reviews 362

TrustScore 4 out of 5

4.0

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Review summary

Reviewers had a great experience with this company. Customers appreciate the wide selection of organic products available, including items that are difficult to find elsewhere. The quality of the products, particularly organic seeds and seaweed-based items, receives positive feedback, with many consumers reporting excellent results in their gardens. People also value the clear pricing and transparent labeling of organic versus non-organic items. The promptness of delivery and the availability of a good range of seeds are additional points of satisfaction for consumers. However, some reviewers have reported issues with the quality of plants upon arrival, citing problems such as dead shoots, yellowing leaves, and broken stems. A few consumers have also experienced delays in receiving their orders and mispicks in consignments. While many customers praise the responsive customer service, others have expressed frustration with slow response times and difficulties in resolving issues related to delivery and order accuracy.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Timely delivery, good communication and I got what I ordered! Great to have Jazzy potatoes available - I’m really looking forward to harvesting some around Christmas time, thank you.

Rated 2 out of 5 stars
Verified

I buy often from the Organic catalogue, but I have been dissatisfied with the products that I received this year, and I have placed a couple of orders with them. Unfortunately two of the raspberry Aut... See more

Rated 5 out of 5 stars
Verified

There is a wide choice of organic products,pricing is clear and if not organic eg a few flower seeds this is clearly stated.Package arrive safely with good "on the way" emails.Everything I ordered wa... See more

Company replied

Rated 4 out of 5 stars
Verified

Quality Products and bare root plants will hopefully grow and crop well. We have ordered from Organic Catalogue before as we like natural, possibly organic products for our garden. The only thing with... See more

Company replied


Company details

  1. #10 of 12 best companies in Garden
  2. #18 of 21 best companies in Garden Center
  3. #8 of 10 best companies in Garden Furniture Shop
  4. #1 of 1 best companies in Land Allotment
  5. #5 of 6 best companies in Seed Supplier

About Organic catalogue

Written by the company

Welcome to the official TrustPilot profile for The Organic Gardening Catalogue

Thank you for sharing your feedback with us. Each review you share helps us understand what we’re doing right and where we can improve, helping us make the experience better for all our customers.

Our thoughtfully curated selection of organic gardening products ensures that every gardener can find what they need to help their gardens flourish. From seeds and plants to gardening tools, we've got everything you need.

Shop on our website today Our Special Offers

 

Vegetable Seeds Vegetable Plants

Flower Seeds Bulbs
Fruit
Seed Potatoes Garlic Bulbs Onions & Shallots
Join Our Gardening Club

Contact info

4.0

Great

TrustScore 4 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Verified

Quality very poor

The quality of received strawberry plants were a disgrace, leaves brown and not plants but runners. I have sent an email and am STILL waiting for a reply.

Date of experience: June 24, 2025

Rated 5 out of 5 stars
Verified

Timely delivery

Timely delivery, good communication and I got what I ordered! Great to have Jazzy potatoes available - I’m really looking forward to harvesting some around Christmas time, thank you.

Date of experience: June 22, 2025

Rated 2 out of 5 stars
Verified

Disappointing orders this year.

I buy often from the Organic catalogue, but I have been dissatisfied with the products that I received this year, and I have placed a couple of orders with them. Unfortunately two of the raspberry Autumn Bliss canes haven’t grown and seem to be dead whilst the other one is thriving. The seeds I received were also disappointing. I was disappointed because a lot of them were already a year old, causing the best sown by date to be diminished by a year. The spring onion seeds that I have bought, out of the whole pack only one seed has germinated which is very disappointing.

Date of experience: June 14, 2025

Rated 5 out of 5 stars
Verified

Quality

Have always received good quality plants and products

Date of experience: June 03, 2025

Organic catalogue logo

Reply from Organic catalogue

We're glad you have consistently received good quality plants and products. Thank you for taking the time to share your positive experience with us!

Rated 5 out of 5 stars
Verified

Excellent service.

Glad I chanced across this resource. 10/10

Date of experience: May 26, 2025

Organic catalogue logo

Reply from Organic catalogue

We're happy to hear that you found our resource helpful and valuable. Thank you for taking the time to share your positive experience with us!

Rated 1 out of 5 stars

Shocking state of bean seedlings…

Shocking state of bean seedlings although in an excellently packed box. Climbing Cobra seedlings bulging out of the tiny containers, and really yellow/brown leaves! Runner bean seedlings equally poorly, but lanky and broken stems.Lost several of both types. However have planted in good compost and hopefully they may recover! My earlier homegrown seedlings are properly green, stocky and healthy. Intended to share yours with other people, so VERY disappointed. After vegetable gardening from age 9 to my present 82 years and REALLY shocked that these seedlings were sent out, by your normally reliable standards.

Date of experience: June 09, 2025

Rated 5 out of 5 stars
Verified

All good thank you

All good thank you

Date of experience: May 24, 2025

Organic catalogue logo

Reply from Organic catalogue

We're happy to hear that everything was satisfactory. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars
Verified

I've been with them since they were…

I've been with them since they were the Henry Doubleday REsearch Association - always good qualuty, often hard-to-find items!

Date of experience: May 31, 2025

Organic catalogue logo

Reply from Organic catalogue

We appreciate your long-time support since our days as the Henry Doubleday Research Association. We're happy to hear that you've consistently found good quality and unique items with us! Thanks for your positive feedback.

Rated 3 out of 5 stars
Verified

Slow delivery and mispicks in…

Slow delivery and mispicks in consignment - too late to do anything about it now as things need to get planed out2

Date of experience: May 22, 2025

Organic catalogue logo

Reply from Organic catalogue

Thank you for your feedback.

We are sorry to hear that your order arrived later than expected and that there were errors in the consignment. We understand the importance of timely delivery, particularly during the planting season, and regret that we were not able to meet expectations on this occasion.

Although we appreciate that it may now be too late to rectify the issue for this planting window, we would still encourage you to contact our customer service team with details of the mispicks so that we can review the matter and offer a suitable resolution.

We do hope we can restore your confidence in our service in future.

Rated 2 out of 5 stars
Verified

Offer of 3 aubergine fo £1

You sent me an offer of 3 aubergine plant for £1. However the offer was inaccessible and I ended up having to pay £9.99, as part of my order. I subsequently wrote to you asking you address my issue. However I have not heard back.

Date of experience: May 25, 2025

Rated 4 out of 5 stars
Verified

Came when said it would

Came when said it would. Soil dry

Date of experience: May 18, 2025

Organic catalogue logo

Reply from Organic catalogue

Thank you for your review and for taking the time to share your feedback.

We are pleased to hear that your order arrived as expected. We appreciate your comment regarding the dryness of the soil on arrival. During warmer periods, despite our best efforts, plants can occasionally become dehydrated in transit due to higher temperatures. We continually review our packing and dispatch processes to ensure plants remain in the best possible condition, and your comments will be taken into account as part of that process.

We hope the plants have settled in well, and we look forward to the opportunity to provide a five-star experience next time.

Rated 5 out of 5 stars
Verified

Efficient ordering and delivery of…

Efficient ordering and delivery of excellent product

Date of experience: May 23, 2025

Organic catalogue logo

Reply from Organic catalogue

We appreciate your positive feedback and are happy to hear you were pleased with our ordering process, delivery, and product quality.

Rated 1 out of 5 stars
Verified

One tomato (Crimson Cherry) was…

One tomato (Crimson Cherry) was virtually dead; Crimson Plum was on its last legs (growing tip shrivelled) and the other two were wilting.
Following contact with the company two of the plants were replaced. They have survived, but still did not arrive in tip top condition.

Date of experience: May 21, 2025

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