Verified
Being able to talk to a live person made it possible for me to load eSIM on my phone. The “live chat” was too slow to be helpful and some incorrect information was provided (IMO). I think the writte... See more
Company replied
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Review summary
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I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" cl... See more
Bad – unacceptable experience, unreasonable and rude conduct. I paid in Fry's $19.99 + tax. For foreign phone numbers + one month registration (with zero balance) they charge additional $39.99. ??... See more
Company replied
One sim customer service is very good, no need to wait, just dial from your mobile to customer care, and within one minute you will receive a callback. All problems were listened to very carefully and... See more
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Company details
- #11 of 17 best companies in Mobile Network Operator
- #19 of 25 best companies in Cell Phone Store
- #95 of 107 best companies in Electronics Store
- #50 of 56 best companies in Internet Service Provider
Information provided by various external sources
The best international SIM card for world travel. Talk, Text and Data. Save 85% on global roaming in 200+ countries. 100% prepaid, pay as you go service.
Contact info
3.7
Average
572 reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
Terrible product as well as terrible customer service
First, every OTHER international physical SIM card I have ever bought immediately works automatically when installed-not this one even though my plan essentially covered the entire world. I installed it in Mexico & nothing. Contacted CS & all they did was provide chat replies that didn't work for two full days. Only when I got to Europe & reinstalled the card did it finally work. I bought a 2 gb/30 day data only plan (only needed the plan for 20 days total) AND I always set my phone to data saver. Basically I only use it for GPS in cities & for Whatsapp & Google. That's it. In the past that is MORE than enough data for 3 weeks. Yet somehow after about 15 days I get a vague message that "your data is almost used up" BUT unlike other SIM cards it didn't say how much is left. SO...I checked my phone data usage-it clearly showed that I used ONLY 1.30 gbs of data since the date of installation YET when I logged into my acct. it said I have used about 1.84 gbs. WTH??? I contacted CS WITH a screenshot of my phone's data usage but they claimed it was WRONG but refused to document how I used the amt. they claimed. They kept lying to me over and over again but would not provide any documentation. I had 3 days left in my trip so I didn't want to buy another $20 plan that I would never fully use BUT had $5 in credit where I could buy a SINGLE day of data for $4.50 for the nation I was in on my last day. But lo and behold when I went to do so it was magically down to $3.71 so I could NOT buy the one day plan! I kept getting the run around from their CS & they finally relented & gave me enough data to get to the airport. Additionally one of their CS agent had to gall to tell me that I could download Google Maps directions to use offline...no S Sherlock! But that is a pain in the keester & NOT why I bought a data plan-the arrogance & hubris was unreal. I don't buy a SIM card & a data plan to have all kinds of hassles while I am trying to actually enjoy my vacay...avoid this company & their lame product at all costs. Finally they don't have 24/7 chat CS-almost every time I had to leave a chat message & then it would take up to 12 hrs. to get an e-mail reply-unacceptable as well.
Date of experience: May 29, 2025
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Verified
Didn’t deliver item
Didn’t deliver item. Didn’t respond to follow up email.
Date of experience: April 21, 2025
Reply from OneSimCard
Hello,
We can see that on April 21st you placed an order for an eSIM. eSIMs are not physical SIMs so there is no physical item to deliver, the SIM can be installed to your device from your account.
We are not seeing any emails from your email address, we will have our customer support team reach out to you. Please note you can reach our customer support team through phone, Chat and our ticket system, all of which can be found on our website.
OneSimCard
Verified
Amazing services and a user friendly…
Amazing services and a user friendly experience with the platform
Date of experience: April 15, 2025
Reply from OneSimCard
Hello Sharon,
Thank you for the positive review! We're glad you have had a great experience with our services and platform! Please do not hesitate to reach out to our support team if you have any questions. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
user interface outdated + bugs + Customer support doesn't respond
The user interface is completely outdated. I once lost $50 for credit that was never activated, and another $50 because money was deducted directly from my customer balance even when no credit pack was purchased. Customer support doesn't respond. I initially chose OneSimCard for the ability to receive SMS, but that doesn't work either — not with my bank, nor with Google verification services.
I've now switched to AIRALO and I'm 100% satisfied. My girlfriend uses HOLAFLY — there are occasional bugs, but she always gets refunded and their customer service is responsive.
Date of experience: March 07, 2025
Reply from OneSimCard
Hello Robin,
Thank you for your review. As we can see from your account usage and as we informed you in the support ticket, your data package was activated and used in New Zealand. The data package lasts for 30 days, it was activated on 2/16 and expired on 3/18, after 3/18 when the plan expired data was charged to your balance at the standard rate. In your account there is an option to automatically renew data packages to avoid paying for data at the standard rate.
Our SIM cards are capable of sending and receiving SMS, however the numbers are not compatible with most banks and we do not advertise them to be capable of receiving verification SMS.
OneSimCard
Verified
Actually you did it ,
Actually you did it ,
Loyalty
Lovely
Cool
Safe and sound
Trusted at all.
You're Awesome ,
Seriously I always love & proud you all , that's what I mean that ,Crystal Clear ,100% mean full not just only in words.
Wishing you a wonderful time to be safe and sound overall One sim card people's.
Thanks. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Griffin Ganzeas 👍🏻
Date of experience: March 31, 2025
Reply from OneSimCard
Hello Griffin,
Thank you for the positive review! We're glad you have had a great experience with our products! Please do not hesitate to reach out to our support team if you have any questions. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
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Verified
David gave very explicit information…
David gave very explicit information and included a link to instructions that helped me to achieve my objectives.
Date of experience: March 31, 2025
Reply from OneSimCard
Hello Bill,
Thank you for the positive review! We're glad Dave was able to help you! Please do not hesitate to reach out to our support team again if you have any more questions. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Verified
Reply from OneSimCard
Hello Paul,
Thank you for the positive review and your feedback. We're glad you found signing up for the eSIM to be simple. Please do not hesitate to reach out to our support team if you have any questions about your new eSIM. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Verified
Don't take Onesimcard
Don't take Onesimcard,
On Iphone, their app doesn't ring if your phone isn't unlocked and the app isn't open. So it's completely useless. What's more, no alert appears when I don't pick up calls. When I call Europe, instead of my U.S. number appearing on my correspondent's display, there's a French number! Response from technical support: it will take more than a day to solve this problem. I'm still waiting for my number to be displayed correctly after a week. Reply from the app: I've reinstalled our app.
I have reinstalled their app 5 times on iPhone, without success.
Refund request in progress.
REPLY : I tested 5 numbers in Europe and all of them has the same issue with a french number instead my US number appearing. Didn't have the time to send you a request for refund now. Will do it tomorrow for sure.
Date of experience: March 13, 2025
Reply from OneSimCard
Hello Oliver,
Thank you for your review. As we informed you in your support ticket the IOS app was tested and is working correctly, the issue you are having can be solved by adjusting settings on your phone to allow the app to work in the background.
Regarding the caller ID, the only phone number in your account is a US number, when tested by you calling and sending the SMS to our support team only the US number was shown on the Caller ID. The inability to recreate the described issue indicates the issue was with the device of the receiving party in Europe.
We have not received a refund request from you, please reach out to our support team to request a refund.
OneSimCard
Verified
Fast turn-around on eSim order
Fast turn-around on eSim order.
Good instructions on set up.
OneSim is working on a problem for a difference for the balance of the account on the phone app vs the web app.
Date of experience: March 18, 2025
Reply from OneSimCard
Hello,
Thank you for the positive review and your feedback. We're glad you found the order fulfillment to be fast and the instructions helpful. Please do not hesitate to reach out to our support team again if you have any more questions. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
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Verified
Being able to talk to a live person…
Being able to talk to a live person made it possible for me to load eSIM on my phone. The “live chat” was too slow to be helpful and some incorrect information was provided (IMO). I think the written instructions on the website need a thorough revision for clarity. I bet it would improve your bottom line by encouraging more people to sign up.
Date of experience: March 11, 2025
Reply from OneSimCard
Hello Susan
Thank you for the positive review and your feedback. We're glad our support team was able to help you install your new eSIM. Please do not hesitate to reach out to our support team again if you have any more questions. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Verified
Chat help was very informative and…
Chat help was very informative and knowledgeable. Made it easy to determine which one to get. Lots of affordable choices.
Date of experience: February 26, 2025
Reply from OneSimCard
Hello John,
Thank you for the positive review, we're glad that you our chat to be helpful! Please do not hesitate to reach out to our support team again if you have any more questions. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Verified
ease of use and tech support answered…
ease of use and tech support answered my questions quickly
Date of experience: February 24, 2025
Reply from OneSimCard
Hello Frank,
Thank you for the positive review, we're glad that you found the product easy to use and our support to be responsive! Please do not hesitate to reach out to our support team again if you have any more questions. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Verified
Great options
This is arrest product. I've been using it for over 7yrs. Works everywhere and seamless to use
Date of experience: February 18, 2025
Reply from OneSimCard
Hello Tomas,
Thank you for your positive review. We are glad to hear you have been enjoying our service for more than 7 years! We only wish that we could have provided a 5-star experience for you. Hopefully we can give that 5-star experience next time you leave a review for us!? Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
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Verified
Fraud (Update: not a fraud)
UPDATE: I GOT A REFUND. To thank you, I changed my rate from 1 star to 2 star, and the review title from "Fraud" to "Fraud (Update: not a fraud)". I never got an email though. I hope you develop better support operations. My Original review follows...
Never received the sim. Never got an answer back. This is what I was expecting, but I decided to try and check it myself.
Date of experience: December 05, 2024
Reply from OneSimCard
Hello Lucas,
We can see that you contacted our support team twice asking about a tracking number. Our support replied both times letting you know there is no tracking for the shipping method you selected for your order (regular mail). Please check your "Spam" folder for the replies our support team sent on 12/27/24 and 1/3/25.
Unfortunately we have little control over what happens to an order after it is shipped and in the hands of a currier. If a customer lets us know their order is lost in transit we always give them the option of a refund or a replacement, however we never received such notice from you that your order was not received until now.
We have refunded the cost of your order back to your original payment method.
OneSimCard
False advertising!!!
They are advertising products they don't have (which they admit to!) such as US based numbers, and two-factor services for banks etc.
These are clearly listed on their website as services they offer!!!
Extremely unprofessional company!
Date of experience: January 21, 2025
Reply from OneSimCard
Hello Christopher,
We apologize for any miscommunication. We do offer a US number meant specifically for receiving verification codes. Unfortunately several major banks including Bank of America, Chase and Wells Fargo are no longer compatible with our US Bank number, for this reason you will be prompted to enter the bank or institution you intend to use the number with prior to purchase.
If you are interested in a US number to receive verification codes please contact our support team and let them know which institution you intend to use the number with and they will let you know if the US Bank number is compatible.
OneSimCard
Business based on fraud.
Their business model is based on fraud. I bought their e Sim and have around $125 in my account with them. When it was time to use the service, it simply did not work. I contacted their customer service and was presented with some "solutions" but nothing worked. I had to buy another Sim from another service provider. I am asking for my money back but One Sim was first stalling me and now their CS is not responding. Clearly they are thieves and robbers. STAY AWAY FROM ONE SIM CARD.
Update: I am responding to One Sim's reply to my review.
I followed each and every step suggested by your technical support not just once, but several times. You should have access to the exchange of messages, or should I post the conversation here so that potential customers can judge how you are trying to mislead. Shame on you.
Date of experience: January 09, 2025
Reply from OneSimCard
Hello Shakil,
We have reviewed your account and can see that you have been using our service since 2017 with no complaints. When you contacted our customer support with your issue you neglected to attempt the provided troubleshooting steps and instead insisted on a refund. Normally our policy is to grant refunds for purchases made within the last 30 days, and you had not made any purchases in 7 months. In the extremely rare cases that our technicians cannot resolve a particular issue we will make an exception and grant a refund for purchases made outside of the 30 day window. These rare exceptions require the SIM user to follow the troubleshooting directions of the technicians, as our technicians are supporting customers all over the globe without direct access to their devices.
We strive to provide excellent support to all of our users and would like to help you get your eSIM connected if you would like follow the steps provided by our customer support team.
OneSimCard
Verified
Well organized and informative web…
Well organized and informative web site. Follow up to confirm I really intended to order more than one sim card. Which I did.
Date of experience: January 12, 2025
Reply from OneSimCard
Hello Tim,
Thank you for the positive review, we're glad that you found our website organized and informative! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
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Very happy with these e-sims especially…
Very happy with these e-sims especially the DataMax eSim!
Date of experience: January 04, 2025
Reply from OneSimCard
Hello Jackie,
Thank you for the positive review, we're glad to hear you are happy with our SIMs and enjoying the DataMax eSIM! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Again - Great Support
Again here in Costa Rica, great connection with my normal numbers set as + 1 yyy xxxx.
It's a callback system that works fine. Ken
Date of experience: December 26, 2024
Reply from OneSimCard
Hello Ken,
Thank you for the positive review, we're glad to hear your SIM is working great in Costa Rica! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Verified
Very easy to use service if you travel…
Very easy to use service if you travel abroad and don’t want to look for a free wifi or pay huge roaming fees for data. I’m a fan 👍
Date of experience: December 22, 2024
Reply from OneSimCard
Hello Mikhael,
Thank you for the positive review, we're happy to hear you found our product easy to use during your travel! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
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