I have been ordering from Nutriesential for over a year and have always had a sterling support from Emily at Customer Care. My last order was sent with missing items and Emily made sure that the missi... See more
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Received package a little late, but very nice packaged and great products all in good condition. There was an extra charge for International shipping of $28 Cad. But very happy with the products. G... See more
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There was a delay and I expressed my concern to customer service about the nature of my injury and my need for the supplements to arrive on time and they expedited it. The response time to my concern... See more
Company replied
BEWARE......Ordered arthritis chews for my American Bulldog well in advanced so she never runs out and 4 weeks later ....NOTHING. I reached out and they said oh sorry they wend out of stock....NO EMAI... See more
Company replied
Company details
- #134 of 140 best companies in Vitamin and Supplements Store
Written by the company
Since 2005, we have been providing high-quality GMP-certified dietary and herbal supplements, as well as professional skincare products, which are sourced from natural ingredients and recommended by practitioners all over the world. Recently, we have expanded to provide these professional health brands to customers worldwide.
Contact info
5880 Collins Ave, 33140, Miami, United States
- support@nutriessential.com
- www.nutriessential.com
3.2
Average
573 reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
Satisfied
I have been ordering from Nutriesential for over a year and have always had a sterling support from Emily at Customer Care. My last order was sent with missing items and Emily made sure that the missing items were sent. I will definitely keep ordering from them in the future.
Date of experience: July 01, 2025
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They will string you along and never refund you.
Item was on back order it seems. Asked to cancel if that was the case. Strung me along for a week. Gave some BS expected ship date. Asked to cancel again when that didnt happen. No response. Asked a last time before I was going to do a charge back. Finally they agreed to cancel. Which was just another delay tactic. The item came back into stock a few days later and even tho I specific stated I do not want the items any more and to NOT ship it AND they had already put in a request for a refund...they shipped it anyway. Items should arrive in a few days now. Since they drop ship everything I don't see why there would be a further issue but I will NEVER buy from these people again. I doubt they were ever going to refund me.
Date of experience: June 09, 2025
renual is energizing
Taking renual. Feel that I have renewed energy.
Date of experience: June 30, 2025
Verified
Would give 0 stars if I could
Would give 0 stars if I could. Scam. Not received my product and almost a month. Moreover, got the shipment email right after the order was placed, still have not received the order. Ridiculous. DO NOT BUY FROM HERE and save your hard earned money. Emily will reply to you in her own sweet time with a generic and unhelpful response.
EDIT: they don't reply to my emails as fast as they did to this negative review.
Date of experience: June 14, 2025
Reply from Nutriessential
Dear Customer,
We’re truly sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.
To assist you promptly and investigate your concern, we kindly ask you to provide us with your Order Number, Registered Email Address, or the Full Name used during the purchase. Unfortunately, without this information, we're unable to locate your order in our system.
Please reach out to us directly at [support email] or respond here with the requested details, and we’ll prioritize resolving this matter for you.
We appreciate your patience and the opportunity to make things right.
— Nutriessential Support Team
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Deeply Disappointed – Avoid Nutriessential if You’re an International Customer
I normally don’t leave reviews, but my experience with Nutriessential has been so frustrating and unacceptable that I feel compelled to warn others.
I placed an order totaling $967.05 on May 30, 2025, for essential health supplements. Nutriessential promised delivery within 5–15 business days, but it has now been well over 20 business days, and I have still not received my package.
Despite multiple emails, I received conflicting, vague, and often misleading responses from their customer service team. At one point, I was told my parcel had arrived in Bahrain and was with customs. I checked directly with Bahrain customs—no package had arrived. I was repeatedly fed empty assumptions like "it’s likely at customs" or "tracking will update soon" without any actual evidence.
I asked for a customs reference number or official USPS confirmation. Nothing. No proof. Just more delay and generic apologies. Worst of all, after over a month of delays and false information, Nutriessential has still refused to offer a partial refund or any compensation—despite the stress, wasted time, health impact, and the extra $68.50 shipping charge added without my consent after checkout.
I’ve received shipments from other companies via DHL and FedEx within 3–5 days during this exact period. So blaming "delays in Gulf countries" is just more excuse-making on their part.
To make matters worse, my last two follow-up emails have been completely ignored. No tracking. No accountability. No ownership. Just silence.
This experience has been not only unprofessional but also deeply damaging to my health, as I was depending on these items.
If you are an international customer—especially in the Middle East—do not order from Nutriessential. Their systems are unreliable, their shipping choice (USPS) is the cheapest but worst possible option for international delivery, and their customer service will waste your time while offering no solutions.
I trusted them with a large order and my health—and I regret it completely.
Date of experience: May 30, 2025
Reply from Nutriessential
Dear Sarah,
We’re truly sorry for the frustration and distress this experience has caused you. Please know that your case has already been escalated to our senior team, and we are actively working with USPS to get answers on your shipment.
We have shared with you all the available proof and tracking details provided by USPS, and our team continues to follow up with them to resolve this as quickly as possible. We understand how important this order is to you and deeply regret the impact this delay has had.
Your trust matters, and we’re committed to finding a resolution.
Nutriessential Support Team
shipping problems solved quickly
When I notified them that the product had not arrived for 2 weeks, the company was quite quick, kind and efficient in attending to my needs. the product arrived 2 days after notifying them.
Date of experience: June 16, 2025
Reply from Nutriessential
Dear Sarah,
Thank you so much for taking the time to share your experience with us!
We’re really glad to hear that our team could step in quickly and resolve the issue once you reached out. Your patience during the delay means a lot, and we're happy the product arrived safely just two days after your message.
If you ever need anything else, we’re always here to help—quickly, kindly, and efficiently, just like you said 😊
Warm regards,
Marry Brown
Good products
Received package a little late, but very nice packaged and great products all in good condition.
There was an extra charge for International shipping of $28 Cad.
But very happy with the products.
Good customer support too.
Date of experience: June 18, 2025
Reply from Nutriessential
Dear Fred,
Thank you so much for taking the time to share your feedback! We’re truly glad to hear that your package arrived in good condition and that you’re happy with the products — that means a lot to us.
We also appreciate your patience regarding the slight delay and the additional international shipping charge. We understand how unexpected fees can be frustrating, and we’re always working on ways to make our international shipping process more transparent and cost-effective.
It’s wonderful to know you found our customer support helpful — we’re always here if you need anything in the future.
Thanks again for your trust and kind words!
Warm regards,
Marry Brown
I ordered an international shipment of…
I ordered an international shipment of supplements that cleared customs and arrived promptly. Packaging and products were in order. Appreciated the support I received from Emily in the service department.
Date of experience: June 18, 2025
Reply from Nutriessential
Dear Ron,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your international shipment arrived promptly and everything was in perfect order.
We're especially glad that Emily was able to support you — she’s truly dedicated to providing the best service possible, and your appreciation means a lot to her and our whole team.
We look forward to serving you again in the future!
Warm regards,
Nutriessential 💙
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Helpful customer service
Very helpful advice received from the company prior to my order. Order process very smooth and received quite quickly.
Date of experience: June 17, 2025
Reply from Nutriessential
Dear Mr. Kirton,
Thank you so much for your kind words! 🌟
We’re thrilled to hear that you found our advice helpful and that your ordering experience was smooth and quick. Your satisfaction means a lot to us, and we're always here if you need any assistance in the future.
Thanks again for trusting us – we truly appreciate your support! 💬😊
Warm regards,
Marry Brown
Wrong order
This is the second time, I ordered multivitamin and got different one. I found even the price I’d almost double compared to other online stores. Also, I was charged without consultation for extra shipping charges. I sent a complaint and no response. I am very disappointed
Date of experience: June 18, 2025
Reply from Nutriessential
Dear Ali,
We're truly sorry to hear about your experience and the frustration it caused. Please accept our sincere apologies for the mix-up and the lack of timely response to your initial complaint.
We want to clarify that your original multivitamin order has already been dispatched, and you should receive it shortly. The earlier item you received was sent in error, and we're working to ensure this doesn't happen again.
Your feedback is incredibly valuable to us, and we're taking steps internally to ensure better communication and accuracy going forward. We'd love the chance to make this right—please feel free to reach out directly at support@nutriessential.com so we can assist you further.
Thank you for your patience and understanding.
Regards,
Marry Brown
Beware of extra shipping and duty fees!
On top of the shipping fees calculated at the end of my purchase, I was slammed with another whopping 86$ of extra shipping fees PLUS an additional 36$ of duty fees! Totally unacceptable to not have informed me beforehand. Las time I buy from here!
Date of experience: June 13, 2025
Reply from Nutriessential
Dear Isabelle,
Thank you for your feedback.
To clarify, as outlined in our international shipping policy, some orders may be subject to additional shipping charges depending on the package weight and destination country. While a lump sum is collected at the time of purchase, the final shipping cost is determined by our shipping partner once the order is processed. If there is a difference, it is then directly applied to the customer’s account.
We do our best to make this clear at checkout and in our policy to ensure transparency. If you have any questions or concerns, our support team is always here to help.
Regards,
Marry Brown
Easy ordering and quick delivery
Easy ordering and quick delivery. Pricing was the best of many internet options. Will definitely use again!
Date of experience: June 12, 2025
Reply from Nutriessential
Dear Woody,
Thank you so much for your kind words! We're thrilled to hear that you found the ordering process easy, delivery quick, and pricing competitive. We truly appreciate your support and look forward to serving you again soon!
Regards,
Marry Brown
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Verified
Took a little longer to get than I…
Took a little longer to get than I hoped. Didn't have the larger size I wanted but overall I like these herbals and this company sent what I needed.
Date of experience: May 22, 2025
Reply from Nutriessential
Dear Hawk,
Thank you for your honest feedback! We’re glad to hear that you’re happy with the herbals and that we were able to get you what you needed. We apologize for the delay and for not having the larger size available at the time—your input helps us improve. We truly appreciate your support and hope to serve you even better next time!
Regards,
Marry Brown
BEWARE......Ordered arthritis chews for…
BEWARE......Ordered arthritis chews for my American Bulldog well in advanced so she never runs out and 4 weeks later ....NOTHING. I reached out and they said oh sorry they wend out of stock....NO EMAIL OR UPDATE....NOTHING.Now 4 weeks later I get another charge on my credit card for international shipping fees....and now my Bulldog has no arthritis chews for her pain.....As far as I'm concerned this company should be selling nothing that has to do with pets. NEVER EVER AGAIN.....
Date of experience: June 12, 2025
Reply from Nutriessential
Dear Sean,
We're truly sorry to hear about your experience and understand your frustration — especially when it comes to the health and comfort of your pet.
First and foremost, we sincerely apologize for the delay and the lack of communication regarding the out-of-stock status of the arthritis chews. You're absolutely right — you should have been notified immediately, and we are actively working to improve our communication processes so this doesn't happen again.
Regarding the additional international shipping charge, this is part of our policy when shipping costs are recalculated based on final weight and destination, but we acknowledge this should have been more clearly communicated to you upfront. Transparency is important to us, and we’re reviewing our process to prevent such surprises in the future.
We genuinely care about our customers and their pets, and it's never our intention to cause inconvenience — especially when it concerns your dog's well-being. If you haven’t already, please reach out to our support team so we can make this right and offer a resolution.
Thank you for your feedback — it helps us do better.
Regards,
Marry Brown
There was a delay and I expressed my…
There was a delay and I expressed my concern to customer service about the nature of my injury and my need for the supplements to arrive on time and they expedited it. The response time to my concern was extremely fast. I received the product (BPC-157) and it has worked miracles in healing a broken elbow and surrounding soft tissue. It’ll be three weeks tomorrow since the injury and I have almost full range of motion and healing up fast. Thank you so much!!
Date of experience: May 25, 2025
Reply from Nutriessential
Dear Elizabeth,
Thank you so much for your kind words and for sharing your experience!
We're truly glad to hear that our team was able to respond quickly and get your order expedited when you needed it most. It's even more rewarding to know that the BPC-157 is helping in your recovery — almost full range of motion in just three weeks is amazing progress!
Wishing you a continued and speedy recovery. Please don’t hesitate to reach out if there’s ever anything else we can do to support you.
Regards,
Marry Brown
Verified
Your product actually helps me cut back…
Your product actually helps me cut back on or even end my need for OTC allergy medicines, which I find unpleasant and possibly unsafe.
Date of experience: May 22, 2025
Reply from Nutriessential
We're so glad to hear that the product helped you! It’s always our goal to deliver exactly what our customers need. Thank you for taking the time to share your experience! Regards, Mary Brown
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Verified
Reply from Nutriessential
Thank you for your kind feedback! Regards, Mary Brown
The unexpected addition of delivery…
The unexpected addition of delivery expenses, not once but twice of at least another 70 dollars was terrible. Would not order again.
Date of experience: June 05, 2025
Reply from Nutriessential
Dear Mahmoud,
In accordance with our international shipping policies, some orders may incur additional charges based on weight and destination country. These charges are applied to your account once we receive the necessary information from the shipping company. Once received, we directly charge them to your account.
A lump sum amount is charged at the time of order placement from the customer. However, the actual shipping cost is provided to us by the shipping partner as per the weight and location, as clearly mentioned in the policy.e to clarify.
Regards,
Marry Brown
Yet another disappointment
I am writing to express my frustration with yet another negative experience with your company. After the previous issues with missing items and unfair shipping fees, I hoped my order would finally be resolved correctly. Instead, I was met with *more* problems.
First, I was charged an **additional $12** upon delivery—a fee that was never communicated upfront. Had I known about these extra costs, I would not have proceeded with the order. This lack of transparency is unacceptable.
Second, when my package arrived, the box was **extremely hot** due to weather conditions, yet there was **no warning label or indication** that the contents were heat-sensitive. Given that these are supplements, temperature exposure can affect their quality and safety. Your failure to properly label or protect the products shows a complete disregard for customer satisfaction and product integrity.
At this point, I have lost all confidence in your company. Between the **missing items, repeated shipping charges, hidden fees, and careless packaging**, it’s clear that customer care is not a priority for you.
Date of experience: May 31, 2025
Reply from Nutriessential
Thank you for taking the time to share your experience. I'm truly sorry to hear that your experience didn’t fully meet your expectations.
I’d like to clarify that we always strive to maintain full transparency with our customers, which is why the information regarding additional charges is clearly outlined in our shipping policy. We understand how important it is to be upfront about such details, and we’re constantly working to ensure this information is easily accessible.
Regarding your concern about the condition of the package upon arrival, I completely understand your frustration. Please note that we always ship sensitive products under appropriate conditions to preserve their potency and quality. However, once the shipment reaches the destination country, the final leg of delivery is handled by the local postal service, and unfortunately, that part is beyond our direct control.
That said, we truly value your feedback. It helps us identify areas for improvement, and we will certainly take your comments into account as we continue to refine our shipping and customer service experience. Regards, Mary Brown
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