Northern Powergrid Reviews 169

Constant power outages! Northern Powergrid are blaming birds, squirrels and debris blowing in the wind. The infrastructure is not fit for purpose (has anyone told Ed?)

Date of experience: July 06, 2025

Terrible! Had my street awake since June 20th with the loudest generator with no end in sight. Full of elderly and disabled residents. No sound proofing,no sense of urgency and it’s still ongoing 😡

Date of experience: June 20, 2025

I have just had a power cut which lasted just over an hour. I have been very impressed by their helpful updates. Just the right amount, both timeous and informative! WELL DONE NORTHERN POWERGRID!!!!!!!!!

Date of experience: July 01, 2025

Spoke with Amy who has helped resolve an ongoing issue for one of my customers. Amazing service she is a credit!! Thank you

Date of experience: June 24, 2025

I’ve recently had Northern power grid complete a new connection for me and the process was simple and within a realistic timescale. Reid Dawson from the connections team kept me updated with all work/processes being carried out. Reid handled the job from start to finish and everything went smoothly. I will definitely use again.

Date of experience: June 05, 2025

Earlier tonight the lights went out in our area and some people's alarms went off. I checked their website and it said we had an unscheduled power cut. Power was restored for about five minutes before it went off again and more burglar alarms went off. I tried to report it but they now claim that we don't live in their area despite not moving house in the last five minutes! Also, I can't report the fault as their website won't let me and it claims that there isn't a problem.

Date of experience: June 23, 2025

Absolutely useless service. It is 2025 and we still get at least 2 to 3 blackouts per year. Total 3rd world company.

Date of experience: June 20, 2025

I recently raised a request with the Way Leave department to have a pole on my land relocated. I was informed that the pole was on a public highway, but google maps clearly shows the pole on my land. After sending numerous emails sent to the department proving this, I am no further forward. I would just like someone to email me with an update, but I feel I am being ignored.

Date of experience: June 12, 2025

Came to put our solar system in knocked out her power. Put a hole in her living room and they don't receiving in the basement. Told us he'd be back within a few days to fix it. I've avoided us for the last 3 weeks every time we call in to get it fixed. Have pictures of all the damage and how they left it. Where we going to local news.

Date of experience: April 29, 2025

Running issues for some years. I have assisted various people with electricity connections and upgrades - NPG have carried out a massive abuse of a monopoly, which is over ripe for break up and loss of licence, by what can only be regarded as extortion. The worst case a couple of years ago attempting to charge someone with cancer over £100k (I recall it was close to £200k) just for a connection for a simple single property supply. They ignored better, more cost effective solutions. Because I have challenged their rampant overcharging and had extortionate quotes reduced or work carried out by others at much cheaper cost, they have malevolently gone for me. In recent times, they have acted against me by severing my cable - with no lawful authority, leaving it without an earth, yet with the earth connected inside my house - result electric shocks, even to children. Oh - despite my father paying for our own electricity supply years ago to a nationalised utility (non profit), they make out they have acquired this as their assets and are silent when challenged. Suggest everyone complains to Berkshire Hathaway Energy in the USA about the reckless and cavalier actions of NPG, Ofgem, the ombudsman, the FCA, the HSE and Parliamentary oversight committees. Berkshire put out enormous dialogue of 'customer care' and ESG type verbiage and may be more responsible than NPG.

Date of experience: January 24, 2025

Absolutely disgusting!! They came on my street at 4am with loud noise cutting through the ground which was extremely loud. I made complaint they never got back to me. They claimed it’s for emergency reasons they have to dig and get power back on but it’s not first time the power went off and they normally come in morning to do the work. This time they came 4 am when most kids and people asleep making terrifying noises.

Date of experience: April 24, 2025

Unfortunately I have to provide a star however this is one more than they deserve! 3rd Jan application went in to have an EV charger installed. 1 month later after hearing nothing from them I called them to get an update to find that they had closed the application as they had heard nothing from me?? New application was submitted and all paperwork signed on 14th Feb. I need to be de-looped and have a fuse upgrade, they also recommended that my tails be upgraded from my supplier all would take approx. 6 weeks. Octopus have been out and done the work needed by them, however Northern PowerGrid have conducted 2 site visits to confirm I am on a 3 phased supply (something they already knew) and 8 weeks later still no work planned. My main issue with them is the huge wall of silence. Getting any kind of an update from them is impossible. I phone, I get promised a call back that doesn't happen, I phone again, I get promised a call back. This cycle never ends. ANYONE reading this thinking of getting an EV check your electrical supply first as you could end up in the same boat as me, the only ways I have of charging is either public or slow charge. Public wipes out any and ALL cost savings from moving to an EV slow charging is well slow! Honestly how this government thinks it can get rid of petrol and diesel engines by 2030 when the infrastructure and the organisations responsible for managing it are incompetent is beyond me.

Date of experience: April 15, 2025

Absolutely shocking customer service!
We've had 12 power cuts in the last 12 months, but Northern Powergird consider this acceptable and say it meets their standards.
What incredibly low standards they have set for themselves and their customers.

Date of experience: March 31, 2025

Thank you to northern power who brought me a coffee and offered power banks for mobile devices. Wonderful service from a lovely lady.

Date of experience: March 27, 2025

As part of an EV charger installation, I was advised that a fuse upgrade would be required. The first part of the work has been carried out which was described as a 'downgrade prior to the upgrade' by the sub-contracted electrical engineer that carried out the work. He advised that the meter tails needed to be upgraded which has since been done by EON and that someone would be in contact about the next steps.

A week or so went by so I rang for an update and was told that the connections team would ring me. I was called and the lady said that I had not sent off the agreement form to go ahead with the work so this needed to be done (strange considering that part of the work had been carried out). I searched my emails and found the form and sent this back asking for an update. Since then, I have rang on numerous occasions and been promised call backs. I have emailed the northern powergrid representative who sent out the original forms when EON requested the update, but have received no call backs or email replies.

When I rang yesterday I was given the number for the sub-contractors. I have rang them and also received no call back or update. I really don't think it should be my responsibility to ring a sub-contractor to get an update for the job being ran by Northern Powergrid.

This entire process is taking a far too long and now there seems to be radio silence with no further updates. Why someone can't give me an update by replying to an email is beyond me. The lady from EON has also tried to get 'an urgent update' to which there has been no reply. This us simply not good enough and I am currently left charging my car at work or on public platforms. If I could rate this service as zero I would- shocking customer service.

Date of experience: February 10, 2025

As I write this review we are experiencing our 6th power outage this morning!
The system has been on and off repeatedly over the last two months. I'm told something keeps touching the overhead lines on the grid. Well isn't that what preventative maintenance is for ?!?!?
Maybe if they hadn't sent £300 million to the shareholders they could have hired a helicopter to check . Same meaningless apologies and lack of substance every time they respond. I lost a WiFi speaker due to a drop in voltage . Who's going to pay for that ....me !

Date of experience: March 10, 2025

Absolute sh*t house of a company avoid, paid big money for them to do fukawl could have got a smackhead with powers to do the job for a tenth of the price

Date of experience: February 28, 2025

After having a fuse blow out externally we cannot credit the service enough.
Fantastic service from the initial phone call to the engineer call out.
Swift action was taken and we had our power back on swiftly.
Thank you.

Date of experience: March 01, 2025

I work from hone. A planned power cut was due to take place at short notice but then, after making alternative arrangements to work incurring inconvenience and travel costs, the power cut was cancelled on the same day. Complained to customer services team - handled and dealt with very well.

Date of experience: February 18, 2025

8th power cut within a year, what are you doing?

I live in a mid sized town too, not a rural location.

Date of experience: February 12, 2025