New Homes Mortgage Helpline Reviews 5,252

We’re incredibly grateful for the exceptional service and support we've received from the team at New Mortgage Homes. From start to finish, the process was made so much smoother thanks to the kindness and expertise of those involved.

A huge thank you to Meghan, our dedicated mortgage progressor. She has been absolutely wonderful—supportive, responsive, and a true anchor throughout this journey. Her warmth and attention to detail didn’t go unnoticed.

We also want to extend our appreciation to our mortgage advisors, Jonny and Roberts, whose knowledge and guidance helped us navigate every step with confidence and ease.

Thank you again for making a potentially stressful process feel seamless and even exciting. We couldn’t be more grateful.

Date of experience: July 04, 2025

So very glad that my partner and I used NHMH to purchase our first home together as a couple. Cannot recommend them highly enough. Michaela Withers guided us through the process professionally and efficiently keeping us updated at all times removing as much stress as she could. Thank You

Date of experience: July 03, 2025

Huge thanks to Megan Dean for her support as my mortgage progresser. She was always on top of every detail and kept me informed throughout the process. Truly appreciated!

Date of experience: May 22, 2025

NHMH were great! Everything was done virtually which is super convenient, and they operate after 5PM which meant I could have my initial mortgage broker meeting after work. Sharon and Michaela kept me informed throughout the process, and were great at answering questions and explaining things in a way I could understand. Highly recommend!

Date of experience: June 27, 2025

Charlotte and Sinead, both fantastic!

Date of experience: June 27, 2025

It was great to have Megan Dean as my Mortgage Progressor. She was very easy to work with. She gave me regular calls and more importantly she always followed up via email if I wasn't available via phone.

Date of experience: June 24, 2025

i am very happy to have this because as a first time buyer i dont anything but they have guided and supported us from this first to end thank you so much

Date of experience: June 24, 2025

From start to finish the professional advice and communication has been outstanding. As a first time buyer I have felt nothing but safe with Michaela and have known every step as soon as she has. I couldn't be more grateful to share the experience with the team as they have been as happy as I have.

Date of experience: June 20, 2025

From the very first phone call with Liam I felt we were going to be looked after very well. The next step was a teams meeting with Lucy and that was very well organised. Step 3 we were passed on to Megan that was always keeping us up to date with the application either by phone or email. Overall I would recommend this company to anyone.

Date of experience: June 21, 2025

Really appreciate the process been conducted with professionalism and a pleasant final result!

Date of experience: June 18, 2025

Excellent from start to finish

Date of experience: June 18, 2025

Feeling scammed out of £400. We got our mortgage through new homes after a recommendation, and was not informed up until the call where we applied for our mortgage that there was a fee. No transparency, and by that point we didn’t want to risk going somewhere else and starting the process again because of exchange of contracts so we had to pay it. We then found out the other day that others who have been through new homes have not paid - so why were we charged? I’m filing a formal complaint and am disgusted. The service was not worth the money as there was a clear lack of communication the entire time, we were passed around constantly so had no clue who we actually needed to talk to about things and overall disgusted in the service we received.

Date of experience: June 11, 2025

John was brilliant. He was very informative and gave me the information needed to make an accurate decision. I've bought their loyalty as it made sense financially and I trust them.

Date of experience: May 29, 2025

Plot 349 at st james' park bellway.

We're speechless in gratitude to the New Homes Mortgage team for making our dream of a new home a reality. From the initial contact to receiving our mortgage offer, the experience was truly wonderful. We'd like to extend special thanks to George Ramsey (Senior Mortgage and Protection Advisor) and Megan Dean (Senior Personal Mortgage Progresser) for their exceptional support. Their dedication, professionalism, and perfect communication made a huge difference. We highly recommend their services to anyone seeking a smooth and efficient mortgage experience.

Date of experience: May 14, 2025

When I was first referred over to The New Homes Group Mortgage Specialist, I was sceptical simply because I was expecting to be met with a smooth talker with the typical hard sales pitch. You know the type, the ones who sweep in and barely give you chance to say a word!

I was wrong. I was met with Executive Helpline Mortgage Specialist, Liam Crane.

Rather than being a "schmoozy" sales type, Liam was solid. By "solid", I mean, without a shadow of a doubt, Liam knew his stuff! He was clearly highly intelligent, thoroughly capable, quick to answer any questions, and able to allay any fears I had. Liam earned my respect and has made me feel safe.

There have been no empty promises along the way throughout my quest to secure a mortgage - when Liam has promised to email, call etc, he has done so promptly and "to the t" so to speak - with his focus always being on helping me understand, and guiding me through, the processes. Liam has been, and continues to be, dependable, attentive, knowledgeable, clear, and utterly competent.

I only hope that The New Homes Group Mortgage Services can see how smart and 'just plain good' at his job Liam is too. With so many disingenuous people in this, often target-driven, world, I truly hope this company values and shows suitable appreciation for the fabulous people that work for them.

I very rarely write reviews but I have felt compelled to do so for Liam Crane because he absolutely deserves some recognition for the impressive service he is delivering.

Regardless of whether I am able to secure a mortgage (it is looking highly probable though!), I have nothing but praise for Liam and the experience I have had. Quite frankly, everyone needs a Liam in their life! And no company would want to risk losing him!

To The New Homes Group Mortgage Services, Liam Crane is a true credit to you, and a real asset. Please look after him!

(Dear Liam, I am so thankful for your expertise and help. It has been - and continues to be - a pleasure dealing with you. Thank you for proving me wrong, and thank you for your guidance and patience!)

Suzanne

Date of experience: June 06, 2025

Made the process nice and easy, communicating throughout with everything the we needed to know with Michaela and Sinead answering any issues/questions we had. Would recommend for anyone but especially if first time buyers.

Date of experience: June 02, 2025

My wife and I recently bought our first home, which is a new build, and we were referred to New Homes Mortgage Helpline by our developers. That turned out to be a great recommendation, as we had the pleasure of working with George Ramsey as our mortgage advisor.

George was incredibly helpful throughout the whole process. He’s a patient and approachable person who really takes the time to understand your situation and explain everything clearly — which, as first-time buyers, we really appreciated. He was always available for calls and never made us feel rushed or overwhelmed, no matter how many questions we had.

He helped make the mortgage side of things feel much more manageable and straightforward. We’re really grateful for his support and would definitely recommend him and New Homes Mortgage Helpline to anyone buying a new build or going through the process for the first time.

Date of experience: March 25, 2025

I honestly thought the process would be soo long and exhausting but it didn't . Michaela, Sinead and Rizwan made our experience a happier one within few weeks. Their advice was excellent and we were promptly updated with all information we needed. I would highly recommend them to anyone who needs a broking service as they are professional, pro active and very easy to deal with. Thanks a lot Michaela and Team.

Date of experience: May 23, 2025

Thanks to Lewis and Michaela for the great support

Date of experience: May 07, 2025

Michaela, Riz & Ricky were all superb throughout the whole process and made us feel very well informed and confident. I would recommend NHMH to anyone in the future!

Date of experience: May 15, 2025