Invited
I’m incredibly grateful to Navy Federal for helping me secure a lower interest rate on my mortgage. From start to finish, the process was smooth, efficient, and stress-free. Their team was knowledgeab... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Invited
1st, NFCU had the lowest interest rate over other banks and credit unions. 2nd, the staff are always professional when dealing with their customers: me. 3rd, I have been doing business with the NFCU... See more
Invited
Ms Piper was incharge with me was super helpful, patient , very enthusiastic and kind. She made sure that she had everything in place for me to learn especially the documents they needed for me to com... See more
Company replied
Invited
Navy Federal Credit Union has been great to me since I’ve had it. I’ve had another bank for 15 years and NFCU has given me better rates and higher limits. Getting loan funds was also easy but I su... See more
Company replied
Company details
- #6 of 7 best companies in Credit Union
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.5
Excellent
42K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
Invited
Ms Christie Piper was incharge with my Equity Loan…
Ms Piper was incharge with me was super helpful, patient , very enthusiastic and kind. She made sure that she had everything in place for me to learn especially the documents they needed for me to complete and get them done on time.
Date of experience: July 06, 2025
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Ela! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employee, we ask that you edit your feedback to remove their last name. We'll be sure to share this compliment with Christie and their management team.
Connor,
Navy Federal Social Care Team
Invited
Knowledgeable friendly staff.
Knowledgeable friendly staff.
Great products.
Convenient location.
Date of experience: March 31, 2025
Reply from Navy Federal Credit Union
Linda, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
Invited
Impressed with Card limit
I was able to get a really nice high limit on my first credit card with Navy Federal. I love this card and the rewards that I get. It's easy to make payments on the website and transfer money between accounts. I called customer service for a question that was promptly answered and the issue resolved.
Date of experience: June 18, 2025
Reply from Navy Federal Credit Union
That's great to hear, Natanael! We are so happy you are loving your card!
Lydia,
Navy Federal Social Care Team
Invited
Highly recommend them to anyone looking for trustworthy and exceptional service!
I’m incredibly grateful to Navy Federal for helping me secure a lower interest rate on my mortgage. From start to finish, the process was smooth, efficient, and stress-free. Their team was knowledgeable, responsive, and truly went above and beyond to ensure I received the best possible terms. As a military family, having a financial institution that understands our unique needs means everything. Thanks to Navy Federal, I now have peace of mind and a more affordable mortgage.
Date of experience: June 26, 2025
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Kristina! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employees, we ask that you edit your feedback to remove their last names. We'll be sure to share this compliment with Rodney, Amanda, Robin, and their management teams.
Craig,
Navy Federal Social Care Team
Invited
Home Equity Loan
The process was easy and quick. Once again Navy showed why the are the best
Date of experience: June 20, 2025
Reply from Navy Federal Credit Union
Grant, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
Invited
Mortgage Team
Angela and Shamyra were great to work with and made sure to answer all of our questions to assist us through the process of obtaining our mortgage and closing on our home. The HomeSquad application experience was not as desirable, especially with being unable to delete old/unneeded tasks and constantly receiving email reminders for them, but was overall mostly convenient hence still retaining the 5-stars. Thank you!
Date of experience: June 26, 2025
Reply from Navy Federal Credit Union
Thank you for your review, David! We appreciate you taking the time to share your thoughts!
Hayden,
Navy Federal Social Care Team
Invited
The process was quick and easy
The process was quick and easy. I was informed by a family member to apply and she was correct on the out come.
Date of experience: June 03, 2025
Reply from Navy Federal Credit Union
We love to hear feedback like this, Albert -- thank you so much for sharing your review! We're glad you've had a great experience with the application process and we look forward to the next time we can be there for you!
Emma,
Navy Federal Social Care Team
Invited
Great staff. Always friendly and very helpful
Always friendly and very helpful. Great staff who actually wants to help with your financial issues.
Date of experience: June 19, 2025
Reply from Navy Federal Credit Union
Thank you so much for the feedback, Elizabeth! We're glad to have you as part of our Navy Federal family, and we look forward to our next opportunity to serve you.
Emma,
Navy Federal Social Care Team
Invited
Pre approval
Pre approval, fast, no need to visit the branch to complete the application.
Date of experience: May 15, 2025
Invited
Great rates if....
Great rates if you have been a member with Checking and CCs for years. No matter score you won't get the best if you don't have the above
Date of experience: April 02, 2025
Invited
It wasn’t great but it was an easy…
It wasn’t great but it was an easy process. I was hoping for a lower interest rate.
Date of experience: May 03, 2025
Reply from Navy Federal Credit Union
Melvin, I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call, so a representative can investigate. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation.
Emma,
Navy Federal Social Care Team
Invited
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Don!
Reed,
Navy Federal Social Care Team
Invited
Straight To The Point
I didn’t have to wait days for the approval. I was able to understand the rates available for my purchase and the price I would pay over the length of the loan was on the contract. The loan officer explained everything and helped me understand how I could pay it directly from my account.
Date of experience: July 04, 2025
Reply from Navy Federal Credit Union
Thank you for sharing your experience! We're honored to serve you!
Blake,
Navy Federal Social Care Team
Invited
Using my credit card is convenient and…
Using my credit card is convenient and effortless to use.
Date of experience: July 03, 2025
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, McKeece! We appreciate you taking the time to share your feedback, and are glad to hear you are enjoying your card! We look forward to the next chance we have to assist you.
Holly,
Navy Federal Social Care Team
Invited
They where professional.
Date of experience: July 04, 2025
Reply from Navy Federal Credit Union
Michael, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Kai,
Navy Federal Social Care Team
Invited
Invited
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Danny!
Dani,
Navy Federal Social Care Team
Invited
Good secure credit card
The credit card is a secure card. It is an opportunity to move up to an unsecured card. The card is good for a secure card but looking to get it graduated.
Date of experience: July 04, 2025
Reply from Navy Federal Credit Union
Thank you for choosing us for your banking needs, DT!
Blake,
Navy Federal Social Care Team
Invited
Appreciation for Exceptional Assistance from Luke Gilmore and Christy McCluskey
Dear NFCU
I am writing to express my sincere appreciation for the exceptional assistance provided to me by Luke Gilmore and Christy McCluskey during my recent mortgage process with NFCU. Their dedication, professionalism, and expertise truly made a significant difference in my experience.
From the initial consultation to the final closing, Luke and Christy went above and beyond to ensure that I felt comfortable and well-informed throughout the entire mortgage process. Their attention to detail, prompt responses to my inquiries, and willingness to provide guidance every step of the way were truly commendable.
Luke and Christy's personalized approach, coupled with their thorough knowledge of the industry, instilled confidence in me and made what could have been a daunting process remarkably seamless. I felt reassured knowing that I had such capable and supportive individuals assisting me with such an important financial decision.
I believe that Luke Gilmore and Christy McCluskey exemplify the values of excellence and professionalism that NFCU strives to uphold. Their dedication to customer satisfaction and their commitment to going the extra mile are truly admirable qualities that deserve recognition.
Once again, I want to extend my heartfelt thanks to Luke and Christy for their outstanding service. It has been a pleasure working with them, and I would not hesitate to recommend their services to others in need of financial assistance.
Thank you for allowing me to share my positive experience with Luke Gilmore and Christy McCluskey. Please convey my gratitude to them for their exceptional support.
Warm regards,
Date of experience: June 27, 2025
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Tom! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employees, we ask that you edit your feedback to remove their last names. We'll be sure to share this compliment with Luke and Christy and their management team.
Holly,
Navy Federal Social Care Team
Invited
Cashiers have been very customer…
Cashiers have been very customer service oriented and polite.
Date of experience: July 03, 2025
Reply from Navy Federal Credit Union
We’re happy to hear you’ve enjoyed your experience with us, James! Thank you for sharing your feedback.
Blake,
Navy Federal Social Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.