This company has a very poor level of service; they don't care if their actions affect the companies that seek their services. They try to drag out warranty issues so they don't honor them. The suppor... See more
Company replied
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Excellent support team. I've always found them to be 'Johnny on the Spot' ready for any problem I've faced, and they've got it fixed promptly, having my web domains, websites, and hosting run smoothly... See more
Company replied
Namecheap's support is the best online support in any industry I've ever dealt with. I love the platform, but it's the support that – if it doesn't change – will be the reason I never change servi... See more
Company replied
Dear Namecheap Team, I wanted to share my experience using your domain registration and EasyWP WordPress hosting services. So far, things have gone well. Domain setup was quick, the int... See more
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Company details
Written by the company
Namecheap is an ICANN-accredited domain registrar and technology company founded in 2000 by CEO Richard Kirkendall. With over 12 million domains under management, Namecheap.com is the second-largest domain registrar in the world and one of the world's top web hosting providers.
Contact info
4600 East Washington Street, Suite 305, AZ 85034, Phoenix, United States
- www.namecheap.com
4.3
Excellent
18K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Frequent unauthorised access and FTP…
Frequent unauthorised access and FTP account transfer of my website files and the company did not help resolve my problem, simply ignored completely. Never before experienced this much stress from a hosting company...
Date of experience: July 03, 2025
Reply from Namecheap
Hello,
Thank you for reaching out.
We’re very sorry to hear about your experience and completely understand how stressful this must have been.
Please be informed that we take such cases extremely seriously.
If you can respond to the Private Request we've just sent in Trustpilot, we will make sure to investigate the case with the Team.
Best regards,
Namecheap Team
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NameCheap quick on the draw
NameCheap was quick, accurate and very knowledgeable on fixing the problem I created (not an issue they caused.)
Ticket # NC-LRL-6411
Date of experience: July 05, 2025
Reply from Namecheap
Hello Fred,
Thank you for the kind words!
We're glad our Support Team could quickly and accurately resolve the issue.
Your satisfaction means a lot to us!
Don’t hesitate to reach out again anytime.
Best regards,
Namecheap Team
BAD EXPERIENCE
This company has a very poor level of service; they don't care if their actions affect the companies that seek their services. They try to drag out warranty issues so they don't honor them. The support team doesn't have the capacity to resolve such a basic HTTP query error as 429. As a hosting company, they are lacking. I DO NOT RECOMMEND THEM.
Date of experience: July 02, 2025
Reply from Namecheap
Hello,
Thank you for bringing this to our attention.
We're truly sorry to hear about your experience.
It’s never our intention to delay assistance or make customers feel unheard.
We have sent you a private request for more information so we can take a look at what has happened.
If you can respond, we can look into it for you.
Best regards,
Namecheap Team
Dear Namecheap Team,
Dear Namecheap Team,
I wanted to share my experience using your domain registration and EasyWP WordPress hosting services.
So far, things have gone well. Domain setup was quick, the interface is intuitive, and I appreciate the free WHOIS privacy. EasyWP made getting started with WordPress smooth and hassle-free, which is perfect for users like me who want a simple, straightforward experience.
That said, I’ve noticed occasional slow loading speeds on my WordPress site. Also, having more advanced options (like better plugin control or email integration) without needing to upgrade would improve the experience.
Thank you for providing reliable services at affordable rates. I look forward to seeing future improvements.
Best regards,
kedir
Date of experience: June 26, 2025
Reply from Namecheap
Hello,
Thank you for reaching out!
We're happy to hear that domain setup and EasyWP overall experience was smooth.
As for the loading speed, feel free to check our tips on how to speed-up WordPress website: https://www.easywp.com/blog/speed-up-wordpress-10-tips/
Thank you for choosing us!
Best regards,
Namecheap Team
Namecheap actually has one of the best…
Namecheap actually has one of the best support team ever! They're always on standby to help out with any issues. This is what makes using their services enjoyable.
Date of experience: July 06, 2025
Reply from Namecheap
Hi Lawrence,
Thank you so much for your kind words! We're thrilled to hear that our support team has made your experience with Namecheap enjoyable. We're always here to help whenever you need us!
Your feedback truly means a lot to us. 😊
Best wishes,
Namecheap Team
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Quick and Seamless Experience
The assistance was quick and frictionless.My issue was sorted out in no time and now I can move on with the rest of my day. It was a very seamless experience.
Date of experience: July 06, 2025
Reply from Namecheap
Hello,
Thank you for sharing your feedback! We are delighted to know that you are satisfied with our customer support.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
Best regards,
Namecheap Team
As Always They Are Very Helpful
Even though it took a while to fix the issue, the agents who helped me never gave up and were very patient.
Date of experience: July 05, 2025
Reply from Namecheap
Hello Joshua,
Thank you so much for your kind words! We truly appreciate your patience, and we're glad our team was able to assist you with dedication and care.
Best regards,
Namecheap Team
Its truly a simple fix
i never set up this account intent of needing any customer service. i have experienced customer service interaction TWICE via chat-AWESOME attentive reps. no long wait time very knowledgeable. NOW, i got asked for a code. that is to be sent to an email address that i am very unaware of. I ASKED WHY was that prompted. its been 72 hrs no answer to that question. i was informed of a call. despite as most keeping business and personal life SEPARATE. i text my son to swing by the house & picc up the phone. NO CALL. i have more than 3 domains on the same account so when asked the info THE ADDRESS does go to one the domains on the account, matches my driver license, the non profit paperwork, I offered the bank statement as proof of association with the businesses THAT also matches the address as well as the transaction of domain purchases. The debit card number of purchase. I offered google meet, facetime, zoom and id verify me. I pointed out that the ip address matches most if not all the access to the account and that I am contacting them on so what type of security service is this AND again the question of what prompted this-NO answer. I was in the process of forwarding my url BUT didn’t intend of leaving………hhmm, my hosting company did advise to transfer the domain had I followed their advice I wouldn’t be in this situation. I am able to log in BUT not get pass the code request when I never set up a 2 set verification. have no idea of the email address its in reference too. its a very simple fix. This is BEYOND annoying. I have no other services with them so I don’t even see them caring as they are paid for the year….the outcome has yet to occur BUT I believe it’s an intended run around with the same result. each domain has a matching email address @yahoo and a business email-how am i not the owner? doesn't make sense at all. i will do a follow up once and IF the matter is resolved.
**UPDATE** i came to update i was allowed back inside the account. the representatives were very polite AND considered. the entire process they kept me updated BUT i'm unsure why its happened again. i've done nothing differently. BUT this is my expereince with them AND risk management ALSO was kind, polite and responsive.
Date of experience: July 01, 2025
Reply from Namecheap
Hello,
We feel sorry that you have faced this issue!
To avoid any confusion, please provide our Risk Management team with the corresponding email/chat ID(s) if you have contacted us regarding the issue previously, because it is not clear to which case you are referring to. Also, if you have used an alternative email address, please provide it.
Our team will do their best to help you!
UPD: Thank you for updating your review.
We are happy to hear about your positive experience with our Support Team.
We are always ready to deliver polite and customer-oriented assistance.
In case of any questions arise, do not hesitate to let our Team know!
Best regards,
Namecheap Team
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Vitalii was great at assisting me with…
Vitalii was great at assisting me with my issues - Thank you so much!!
Date of experience: July 05, 2025
Reply from Namecheap
Hi,
Thank you for sharing your feedback!
We are delighted to know that you are satisfied with our customer support.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
I've been using NC for over a decade
I've been using NC for over a decade. The Best support yea!!!
Date of experience: July 05, 2025
Reply from Namecheap
Hello Mike,
Thank you for being with us for over a decade! We're thrilled to hear you’ve had a great experience with our support—your loyalty means a lot!
Best regards,
Namecheap Team
Prompt Service and a Good Product
I'm a new Namecheap customer and have never approached web development or website creation/hosting nor do I have any basic knowledge of custom domains. However, after deciding to purchase a custom domain through Namecheap, I then created a website on Google Sites and went through the process of linking the two. Unbeknownst to me, Google sites are automatically covered by SSL provided by Google, so I didn't need the SSL I had just purchased through Namecheap. Customer service was able to issue a prompt refund for the unneeded SSL purchase in a matter of a few minutes. They were, above all, courteous and HUMAN. They then double-checked to make sure I had updated DNS records, etc. to properly point my Google site to my Namecheap custom domain and that everything was working as it should after publishing. I will be recommending Namecheap to anyone who's looking to do what I have with regard to setting up a custom domain and linking to an external web host.
Date of experience: July 05, 2025
Reply from Namecheap
Hello Clinton,
Thank you for your thoughtful feedback! We're glad to hear our team could assist you quickly and clearly. It's great to know everything is working smoothly now, and we truly appreciate your recommendation!
Best regards,
Namecheap Team
Very helpful and fast
Date of experience: July 05, 2025
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Very helpful
Date of experience: July 04, 2025
Great customer service, quick to respond, fast to resolve issues, very satisfied
I have purchased a handful of different domains and hosting from Namecheap and a few of the times there were small technical glitches like SSL certificates getting stuck or other email issues and they not only responded quickly, but took care of it for me without much wait time at all. All in all I couldn't ask for better customer service.
Date of experience: July 04, 2025
Reply from Namecheap
Hi Ryan,
Thank you so much for your wonderful feedback It's great to know that we've been able to resolve your issues quickly and efficiently — your satisfaction is our top priority!
We truly appreciate your trust in us for your domain and hosting needs, and it’s fantastic to see that we’ve been able to support you when those occasional technical glitches popped up. We’ll always be here to make sure everything runs smoothly for you.
Thanks again for choosing Namecheap, and we look forward to continuing to serve you for all your future needs!
Best wishes,
Namecheap Team
Simply the best support I've ever gotten help from in any industry.
Namecheap's support is the best online support in any industry I've ever dealt with. I love the platform, but it's the support that – if it doesn't change – will be the reason I never change service providers.
I've been a Namecheap customer for almost 10 years.
Simply the best support I've ever gotten help from in any industry.
Date of experience: July 04, 2025
Reply from Namecheap
Hi Ryan,
Thank you so much for your kind words and for being a part of the Namecheap family for nearly a decade — we’re truly honored to have earned your trust and loyalty!
We’re especially thrilled to hear that our support team has made such a lasting impression. It’s our goal to provide not just solutions, but real peace of mind, and your feedback tells us we’re on the right track.
Thanks again for your continued support!
Best regards,
Namecheap Team
Alim has helped me tremendously
Alim has helped me tremendously. He is a super person. Namecheap is absolutely, without any doubt, an excellent host. I have tried many, but they are the best. Thanks a lot, Alim, and thanks, Namecheap, for looking after me. 10 out of 10.
Date of experience: July 04, 2025
Reply from Namecheap
Hello,
Thank you so much for taking the time to share your feedback — we’re thrilled to hear you had a positive experience with our customer support team!
Just a quick reminder: Trustpilot’s guidelines ask that reviews do not include personal details, such as names, phone numbers, or addresses. Including such information can lead to the review being flagged or removed by their system. To help ensure your future reviews remain visible, we kindly ask that you avoid mentioning individual team members by name.
You can find more details on Trustpilot’s review policies here:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Thanks again for your support — we truly appreciate it!
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Gopinath really saved my day
Gopinath really saved my day, a lot of pre scripted support answers, but there are also people that can help and do so.
Date of experience: July 04, 2025
Reply from Namecheap
Hello Mika,
Thank you for sharing your feedback!
We are delighted to know that you are satisfied with our customer support.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
Good platform & easy way to purchase…
Good platform & easy way to purchase domain.
Date of experience: July 04, 2025
Excellent support
Excellent support, and very kind customer support agents
Date of experience: July 04, 2025
Reply from Namecheap
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our support team.
Best regards,
Namecheap Team
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