Verified
This order with only "in stock" items was dispatched within a few days as advertised, which is a nice change from the many, many delays on the previous ones. On the downside, there are several malfu... See more
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Verified
I love my glo rings!! It took some time to fulfill my order since they were still gathering the resources and during this timeframe, they kept me updated on the process and even gave me the option to... See more
Rings are wrong sized and nicked. Reached out through email with pictures included with no response. Looks as if they respond to reviews faster. Website says they'll replace items but from the look... See more
Company replied
Verified
Honestly I'm in love anything ocean themed, and secret wood keeps releasing these gorgeous pieces. The recent one of the tide was perfect. Every time you look at it you find something new. It's bea... See more
Company details
- #118 of 137 best companies in Jewelry Store
Information provided by various external sources
Inspired by Canada's great outdoors, we encapsulate tiny worlds within the space of a finger!
Contact info
Canada
- www.mysecretwoods.com
3.6
Average
1K reviews
Replied to 73% of negative reviews
Typically replies within 2 weeks
Verified
Faster service this time, but website issues
This order with only "in stock" items was dispatched within a few days as advertised, which is a nice change from the many, many delays on the previous ones.
On the downside, there are several malfunctions on the website which have now been there for several months (system for redeeming points not working anymore so I missed out on a discount and probably lost some points too as they only stay valid for so long, and some items supposedly in stock like eg stellar realms shell cannot be selected for ordering). I tried adding a message to my latest order (a couple of weeks ago) to alert Secret Wood to this, but the issues have still not been sorted - possibly the messaging system isn't working either?
Date of experience: February 20, 2025
Reply from Secret Wood
Hi Emily,
Roman here. Thanks for noticing the faster dispatch on your last order and for sharing your concerns.
I just checked, and the rewards panel is working. If it still looks off on your end, try clearing your browser cache and pausing any ad blockers, since those can sometimes block the script that powers the panel. The same goes for the chat plug-in.
As for the Stellar Realms shell, it’s sold out, which is why you can’t select it right now. Sorry about that. I’m not an IT guy, and I know the website isn’t perfect, but I’m always doing my best to fix any bugs I come across. I really appreciate you pointing them out.
If you run into any more issues, feel free to email me directly at askus@mysecretwoods.com and I’ll take care of it right away.
Thank you for your orders!
Cheers,
Roman
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Worth the Wait
I ordered a Glo ring a few years back for my son, and unfortunately he loved it so much he wore it until it broke. He was devastated, especially since we couldn't buy a new one. Recently they had gone back up for purchase in the fall of 2024, I was so excited! I immediately ordered one for my son's birthday, and while it didn't arrive until a few days after his birthday, this one actually looks better than the original. Looks stronger too.
I want to express my gratitude to Roman, for getting here so quickly. I really do appreciate your beautiful work and the smile on my son's face was phenomenal! He is more cautious with where and when he wears it, but it was well worth the wait.
If anyone is thinking about buying any of the beautiful hand crafted work from this company, know he is a one man show, not an industrial park full of people. Please keep in mind something so beautiful takes time, and shipping across the boarder is just a little longer now. Again though, we'll worth it to have something so special and unique.
Date of experience: February 11, 2025
Verified
Amazing Product. Lovely Team and Support!
Roman and the Team are amazing at what they do, the peoduct is beautiful and extremely stylish. Their reputation precedes them and they deserve all the good credit they get. Support is fenomenal and very easy to contact and solve issues of sizing.
Date of experience: February 21, 2025
Verified
I love my glo rings!
I love my glo rings!! It took some time to fulfill my order since they were still gathering the resources and during this timeframe, they kept me updated on the process and even gave me the option to receive one of my glo rings as soon as it was ready or together with the second one I ordered. The quality of the rings are top tier as always and I couldn’t be happier! Thanks Secret Woods!!
Date of experience: December 18, 2024
Verified
Great staff
Awesome service even though they had delays with materials, staff reached out to make sure I was kept in the loop. And they always deliver!
Date of experience: December 18, 2024
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Recieved my ring!!!
Recieved my ring!!!! So happy, I love it!!! Thanks, you guy/gals did a great job!!!
Date of experience: January 28, 2025
Verified
A little disappointed
Hello,
At the Treasure Chest | 3 Gems 1 Base - Steel / 18 in × 1 the stones are scratched and the purple stone is very dark in color compared to the one presented on the website.
Likewise, the stone from Eternal Supernova is not like the one presented on the website, it has much more white around it, I chose the model because I really liked the color.
Can't the stone be changed in the ring? or does it come out very hard?
Date of experience: December 18, 2024
I orded a ring back in September 2024…
I orded a ring back in September 2024 and the pre-order info said 5 weeks or sooner. I have not gotten an feedback from them my order is still being processed. I would not buy from here anymore their customers service is very lacking.
Date of experience: January 18, 2025
Verified
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Verified
Top quality! I want more.
I received my products today and...
WOW! They are as good as the website presents them to be. The detail, the quality, the whole product is truly amazing.
These made for great gifts and my family love them so much that we have put in another order.
This being said, the level of stock in some items is a little frustrating. A lot of new items, especially those based around animals sell out very quickly, I would love to see more of these added back to stock.
Overall, amazing quality with what I have received. Can't wait for more!
Date of experience: January 07, 2025
The order never arrived and did not…
The order never arrived and did not reach the destination country. I placed the order in late August, and it has been four months already. The tracking information is no longer available.
I have sent four emails requesting a solution, but I never received a reply.
Date of experience: August 31, 2024
Reply from Secret Wood
Hey Edu!
Roman here. I’m so sorry for this experience. I’ve requested more information through Trustpilot. Please reply with your order number and the email you used to make the purchase, and I’ll check why you didn’t receive a response. I’ll report back here with an update and follow up by email.
Thank you so much, and my apologies again for the inconvenience.
Warm regards,
Roman
Ring Doesn’t Resemble Pictures or Videos
Recently ordered space meteor ring. Did not come in official packaging. Did not resemble product on website or other reviews. Free second star because I have hope it can be resolved. Near $100 for the cheap look and feel received is reasonably irritating. I hope that a replacement or refund can take place.
Response to Update: The $100 comment was referring to the listing price before sale. I understand how it seemed strange to make that comment about a $40 ring. However, if the sale implies a cheaper production quality or selling worse units to clear out stock, I’d rather opt in to paying $98 to receive the quality seen elsewhere. I came from a TikTok video showing off an earlier model that was nearly pure bright white and looked as such in both dark and lit rooms. I wholeheartedly believe that the rings are one of the coolest accessories I’ve come across, and I am a huge fan of all of the designs and the other resin jewelry pieces. I would not mind paying a much larger amount for what I’ve seen before because I love it. I understand deviations occur with handmade production, but the ring doesn’t even look nearly the same as it does elsewhere.
Date of experience: December 25, 2024
Reply from Secret Wood
Update #2. Hello Tammy. If you don’t like the ring, I’ve already offered a refund or exchange in your initial email (I'm still waiting for your response) – I’m happy to make things right.
All of the rings are handmade, which makes each one unique. Some glow blue, green, or yellow – but the variation doesn’t reflect cheaper production quality. People loved the GLO rings, so we brought them back. These rings aren’t mass-produced in large quantities.
I also mention on the website that every piece is one of a kind, and it’s not possible to make them all identical – that’s part of the beauty and charm of handcrafted products. Additionally, colours can look different depending on how people perceive them, and cameras often capture colours differently than how they appear in real life.
Regarding the packaging – I’m not sure what you mean? I keep it simple and all-gold because I focus on the product itself, not the packaging.
I stand by the quality of these handmade rings, and I’m confident in their craftsmanship. Let me know how you’d like to proceed!
Update: I’ve gathered all the necessary information, and I want to emphasize that the ring you purchased was not $100 – you paid $39.40. I’m currently working on a resolution for you.
Hey there,
I’ve requested more information about your order – please reply to the Trustpilot request when you can.
Regarding the ring, I’ll make a note that the pattern and color can vary slightly since all rings are handmade and not mass-produced.
As for the packaging – I use simple, all-gold packaging because my emphasis is on the product itself, not the packaging.
I’m happy to help with an exchange or refund once I receive all the necessary info from you.
Cheers,
Roman
Verified
All I can say is that I love it all
All I can say is that I love it all, everything that I have purchased has all been beautiful and amazing Quality. I will continue to buy❤️
Date of experience: November 14, 2024
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Verified
I love collecting these shells
I love collecting these shells. Every shell is beautiful and unique. My daughter and I each have a huge collection.
Date of experience: November 14, 2024
Verified
Lost in shipping.
I would've given 5 stars if not for the issue I had with shipping. It took longer than I thought to get my products. Roman was great communicating with me when I had questions about what was happening and were working on fixing the issue. They were even gonna replace what I ordered but in the end whatever happened was fixed and it was shipped.
Date of experience: November 14, 2024
Always a lovely experience with Secret Woods
Everything about Secret Woods is fantastic. The products are gorgeous, and the service I have received every single time I’ve purchased their pieces has been outstanding! They also ship worldwide, and I never imagined shipping between Canada and Europe could be so easy and predictable.
A perfect place to find a unique gift for someone you love. Wholly recommend.
Date of experience: December 03, 2024
An AVID fan of Srecret Woods
I have been an avid fan of Secret Wood since the first time I saw the beautiful rings and how they are made. I vowed that I would one day own at least one. I took the opportunity to purchase the surprise Treasure Box with two rings, receiving them in perfect condition, beautifully gifted and one suits my daughter perfectly and one suits me perfectly. Cannot complain about my experience in any way. Only state that the company was wonderful with every aspect of my purchase and I will be buying more in the future. Thank you ALL at Secret Woods for the magical products You create ❤️
Date of experience: October 29, 2024
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Amazing customer service
Amazing customer service! Canada post was on strike and they delivered it personally to my home. Workmanship on the ring was stunning! I highly recommend this company and i will be purchasing again soon!
Date of experience: November 26, 2024
Verified
Great products and fun glow in the dark…
Great products and fun glow in the dark response!
Date of experience: September 17, 2024
Verified
No Secret is better
Best customer service I’ve ever experienced !
Love my “collection” THANK YOU SO MYCH
Date of experience: September 17, 2024
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