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The MRI Team handled our support related issues, professionally, as a TEAM in coordination between support and their technical staff and made me feel important. A priority. I have worked with other so... See more
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Support staff is always pleasant and patient. They understand the system extremely well, unlike me. I almost always have to call for help. The guide me through and fix my problem.
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My 9 years of experience with ProLease has grown from ok is great based on business requirements and support. From the initial introduction with Bonnie as in person setup and walk through to Ali's aw... See more
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For Account Payable, when I book AP invoices, sometimes, the entity ID, entity name, cash type, account ID, don't reconcile when adding a new line or editing a line, which cause problems when we make... See more
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Company details
- #14 of 70 best companies in Software Vendor
About MRI Software
Written by the company
Become a Real Estate Visionary
MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s open and connected, AI-first platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide.
Explore our solutions below:
Commercial Property Management
Residential Property Management
Workplace Management
Facilities Management
Energy Management
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Contact info
28925 Fountain Parkway, 44139, Solon, United States
- 1-800-321-8770
- sales@mrisoftware.com
- www.mrisoftware.com
4.7
Excellent
3K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Courteous and knowledgeable attention…
Courteous and knowledgeable attention to my issue with genuine concern!
Date of experience: July 01, 2025
Verified
Fixed the problem!
Date of experience: June 18, 2025
Verified
The expertise between Ann and Kim are a…
The expertise between Ann and Kim are a true asset to your firm.
Date of experience: July 01, 2025
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Good team at the back to help when needed.
Quick response from the team when and if any issues arise.
Date of experience: June 30, 2025
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Knowledge how to fix something
Knowledge how to fix something. You can't stump your staff.
Date of experience: June 27, 2025
Verified
The system is difficult to master but the support staff is wonderful.
Support staff is always pleasant and patient. They understand the system extremely well, unlike me. I almost always have to call for help. The guide me through and fix my problem.
Date of experience: June 16, 2025
Verified
Need help on weekends.
Need help on weekends.
contracts were removed and I had to re-type several times.
I did not remove them.
If we cannot get help on weekends, we need to change users.
Thank you!1
Date of experience: June 16, 2025
Verified
They answered and solved my problem in listing agreement
They answered and solved my problem in a timely manner
Date of experience: June 28, 2025
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Quickly helped me solve my issue.
Date of experience: June 26, 2025
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Quick nad accurate response
consultant went above and beyond what i requested. thank you
Date of experience: June 25, 2025
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very helpful
Date of experience: June 25, 2025
Verified
My issue was corrected right away
Date of experience: May 10, 2025
Verified
The customer care person was excellent
The customer care person was excellent
Date of experience: June 24, 2025
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Great trouble shooting with no negative…
Great trouble shooting with no negative comments to the agent
Date of experience: June 25, 2025
Verified
I like the fast response to a question.
Date of experience: June 24, 2025
Verified
When the technical side got involved…
When the technical side got involved the issue was resolved within 15 minutes.
Date of experience: June 24, 2025
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