Morgan Randall 

Very bad experience with Morgan Randall real estate agency. They will push you to sign the contract as soon as possible, and will not help at all with contract negotiations with the landlord, and try to 'play'.
If you are looking to buy a property or rent a property, do NOT go through Morgan Randall Estate Agency, there are so many other options that are better, cheaper and more professional than Morgan Randall, like for example: OpenRent (not fees) , Purplebricks and others.

AVOID MORGAN RANDALL!!!!

Date of experience: August 30, 2020

Honestly... as a first time renter of a property I am absolutely traumatised. The experience started off well with Julia Wieczorek who was willing to(for some reason only through voice notes and to my private number), answer any questions we had very off handedly, pushing us to make an offer every hour and when me and my friend were wary about being eligible to make an offer (clearly mentioned our guarantors not making enough) we were told theres another couple putting an offer at that very moment although the property was up on the market for a while already and we had to be quick as Julia had “asked the landlord to wait”... That being said, Julia was available any time of the day, even 11pm on a Saturday night which is what we then found odd when, after scrutinising us and saying she never said our guarantors would not be an issue for putting an offer on the property AFTER we had sent in the money already and were now being told we are NOT eligible for any housing, Julia completely stopped replying to any of our messages and concerns.

We were briefly informed our offer will still be put towards the landlord by her manager although we have “a very very low chance of it being accepted”. At that point me and my friend were getting very worried, we’re students, we dont have an unlimited amount of money so for us to be getting scammed, because yes to me this was a huge scam on their part and we wish we read the true reviews on trustpilot at first, it felt like running into a brick wall. I messaged Julia day on day, trying to get an update on whats happening with our offer yet her user just flashes as online and our messages were either left on read or never replied to. Honestly the worst experience I have ever had to go through, we filled a dispute to our bank so the deposit money will not be reaching the estate agents and are looking into filing a money claim through the courts as well on top of this if no communication is received back to us on this matter anytime soon.

Very unprofessional and I don’t recommend this agents to absolutely anyone, especially any students looking to rent because we too thought the one or two negative google reviews meant nothing yet it will just as easily happen to you and the next person.

Waiting on a reply from Morgan Randall themselves on issuing us this deposit back before we have to get it back by force. And yes, I read your terms and conditions I know exactly how this should work, i received NO service from you. absolutely nothing.

Date of experience: August 05, 2020

As there is not a “No Star” option, I’ve had to go for just 1. Reluctantly. This company seem to say whatever it is they need to say to get you off the phone. In between calls, they seem to do nothing. They don’t call you back when they say and they don’t honour agreements made on phone calls. If you can manage to get through life without ever dealing with this company, do so.

Date of experience: August 03, 2020

I have been letting and working with agencies in London for more than 7years now and I have to say Morgan Randall Is by far one of the worst of them, couple of lies or how they call them “misinformation” from their employers, they play also saying no “agency fees”, but what they don’t know is that legally since 2019 agencies can’t charge this anymore all around UK.

I put an offer for a flat, did all the paperwork spending our time and at the end just like that after couple of weeks the just let it to somebody else, at that point I said ok no problem just give my money back and all good buT.... no...in their words: “we can’t give your full money back but 50% of it” So literally they rape people by promising something they know you won’t get, and doing this they get half of your budget....

Be careful people.

Date of experience: May 29, 2020

I gave them specifications about my asthma and allergy from the beginning. They showed me a flat, guaranteed that cleaning will be taken care of, and when I move the blinds had food stains, the kitchen top was broken and there’s mould in the flat. The Landlord doesn’t want to pay for repairs and Morgan Randall said that they don’t manage the property anymore so they won’t intervene, even though they presented themselves as managers of the property.
The flat is Ontario Tower 1305, avoid this company and the Landlord of this flat!!!

Date of experience: May 11, 2020

Very impressed with this agency, Daniel and Julia were both excellent. The virtual viewing option they offer is a game changer.

Date of experience: May 04, 2020

After viewing a flat, my wife and I put a holding deposit down this property later that evening. The next day (Friday), I received a call from Morgan Randall telling us 'Congratulations the landlord has accepted your offer' and 'we will take the property off the market'. Additionally, after I asked if I could cancel any viewings I had arranged for the weekend, they gave me the go-ahead and reassurance to do so. During this call, we were also told that a property manager will be in touch with us on Monday. With their confirmation, we also handed in our notice for the place we were currently renting.

When we didn't hear from the property manager (Mon-Wed), we tried to get in contact with Morgan Randall via emails, WhatsApp and calls repeatedly. When we do try to call, we get the standard reply of 'They will call you back' which we never received. Over WhatsApp however, we were told that they will get things sorted for us. On Thursday, after not hearing from the property manager again, we called Morgan Randall repeatedly until we they finally responded notifying us that that the landlord has accepted an offer with another agency. This means we were left with NO HOUSE A WEEK BEFORE WE WERE MEANT TO MOVE IN. We don't doubt that the team was working hard to sort out the issue but clearly we deserved much greater transparency over the issue. As far as we were concerned, the flat was ours, hence if we had at least been aware that there was any issue we may have been able to assess our other options. Instead, we received the unpleasant surprise that we had less than a week to find somewhere else to live. The Morgan Randall team promised to do their best to assist us with finding a new place, following which we received no further correspondence from them.

When we wrote a formal complaint e-mail, they said 'the landlord decided to accept another offer and the Lettings team informed you of this as soon as possible. Having said this, we agree that communication should have been better during the process and calls ought to have been returned. We will be reviewing these matters internally and providing further training so this does not happen going forward.' It seems they have not acknowledged the issue that we complained about. We were told that the landlord accepted our offer and that the property would be taken off the market - NOT that the landlord was still considering the offer. Those are two very different things. Additionally, we were only told when we called them repeatedly, they did not call us to break the news. Their ability to provide training for this is somewhat questionable when they don't seem to be able to acknowledge the cause of the issue.

Needless to say that we are extremely disappointed in and shocked by the lack of professionalism by Morgan Randall, Canary Wharf and we will most definitely not be recommending them.

Date of experience: March 08, 2020

I had accepted and signed an offer from applicants from Morgan & Randall and I stopped all the marketing in place for my flat because sure that I was covered from the 1st week of holding deposit cashed from this agency, in case the deal would not be finalsed.

After I accepted the offer the agents Julia, Elizabeth and the lady working in the administration department Gabriella, started not to answer anymore to my calls and emails and they not either were calling me back or answering to my messages.

They didn't arrange a date for signing the contract with the tenants and when the contract should have already started Julia told me that the applicants had some problems to move in and that I should have waited more days.
After another 2 days I decided to pull out from the offer not finalised and I requested to be paid the holding deposit of 1 week paid from the applicants to the agency. as it should have been my right to get that money.

Julia said the only thing she could do was to put a credit in my account.
I did not want a credit, I wanted to be paid the 1 week holding deposit received from them from the applicants and directed to me but they said they would not pay me nothing.

The agency has done money over my losses so went to collect immediately the keys of my flat in thier Islington branch where I spoke to Matthew, the manager and he denied too to pay me the holding deposit.

It is fair that an agent makes money if the landlord makes money, but it is absolutely unfair that the agent makes money over a big loss caused to the landlord due to their job not done correctly and for their mistakes and it is still more unfair that this agency takes the money paid from the applicant for the landlord and keep it for themselves.
Agents cannot take any fee since the 1st of June of 2019, so if this agency has taken my money paid from the applicants the agency has taken a fee paid from the applicants and this is against the law!

For this failed offer and for the not deplorable behaviour of this agency, I suffered a big loss with my property vacant after this facts for a total of 36 days, generating a loss of £2500 of rent not received.

I reported to them by email the facts and today, after 17 days of my formal complaint to them I am still waiting for an answer from them.

I will have to proceed to report those facts raising a complaint to the Property Ombusdman if I will not receive that payment in the next days.

Date of experience: November 03, 2019

Morgan Randall are excellent! They found me my new home twice in a row now. I don’t move often in London but when I do I will use them and would have no issue recommending them to all my friends:). Unlike other agents I have used in the past they are very clear and helpful and make the whole annoying moving process very smooth and bearable- thank-you Morgan Randall!

Date of experience: October 19, 2019

I am a landlord of several properties and after using many letting agents this is the worst I have unfortunately used. The tenants rental money should be paid before or on the same day they move in but this company holds onto the money until you have to threaten to evict the tenants as they do not pass this on voluntarily. If they do not like bad comments about themselves to be publicised they should change the business practices they use.

Date of experience: October 17, 2019

In all honesty I have had the best possible experience with this agency! Jade, one of the agents at Morgan Randall, went out of her way to help us find a home. She was absolutely amazing. She's was on time, listened to to ever request we had and showed us every house she possibly could that met our expectations. Looking for a property in London is a stressful, time consuming process, with Jade on our side it couldn't possibly go smoother! I highly recommend this agency for people who are looking for a new home.

Date of experience: October 17, 2019

This company is nothing but a bunch of fraudsters. Great service pre paying my deposit (well, for an estate agent). Hidden terms in contract faults being blamed on the landlord and putting through a CCJ for non payment. Even though all debts were clear with the landlord. I just hope someone reads this review pre engaging with this business, if you speak to someone called Matt (typical 20 something "manager") at the clapham branch, I strongly advise you run for the hills

Date of experience: September 10, 2019

Very friendly at the start but the service got worse once you paid. More than 4 months prior our term end, we asked them to contact contractor to fix the window handler and they responded in the last month:"this is your responsibility since this happened at the end of your term". Ridiculous service! And they charge you for sending reference to your next landlord. Normally agency will do this for free this looks like you can bribe them to write reference. The viewing service is good because you have not pay yet but after that they become very inefficient and careless.

Date of experience: July 30, 2019

Rented the flat from Morgan Randell, very good and friendly at the beginning and helpful but as soon as you pay the deposits and sign the contract everything changed,we made the deal to Landlord to buy furnisher for a flat for a time we moving in which was one week time .
So we moved in and didn’t have furnisher for two days then when delivery arrived they called us and said you need to take the furnished to your flat as landlord didn’t pay for us to move it in . The point is Morgan Randell doesn’t let you to have any direct contact details with the landlord which make solving problems really slow and cost loads of money for landlord and tenet .
Customer service is really weak at this agancy which made us to not stay in property for more than six month , several time stuck in car park as both lift was broke so couldn’t take our car out . Every week lift was keep braking and we had to use stairs but after complaining the answer from the was only sorry we trying to fix it. Not ideal situation to live then we decide to leave the property , agancy send specialist for third party company to do the check out which the person spend 3 hours in flat , guess what they didn’t do check in with us and check in was done before we moved in and done by one not member of staff from Morgan Randell so not third party company so clearly the didn’t do proper check in at the end we have to pay for so many things which we didn’t do it but as we didn’t have prove we had to pay for them so my advice is if you made a mistake and moved in one those flat which get manage by them take a picture from everything you can see even little scratches on wall and keep them otherwise they will blame and charge you for it .

Date of experience: May 15, 2019

Be aware of this corrupt company. I had my house rented with them for few years when I decided to sell. The buyer put down a deposit for the house and later stepped back. Morgan Randall refused to pay out the deposit saying I didn’t informed them about the service charge which was not true. I made a formal complaint. Ben Butler replied without investigating the case or asking anyone. He made up a reply. On the second stage of the complaint I didn’t get any reply. On the third stage of the complaint they made it look like they responded to my second stage complaint . I knew the exact date and the time of the phone conversation when I talked about the service charge to the agent Antony. When I asked Anthony to tell the truth with a simple yes or no about the service charge- he simply didn’t reply to my Emails. The corrupt management told or paid Anthony to say a lie and deleted the evidence- recorded phone calls from their system. That’s how far this company will go which is clearly coming from a higher level management and CEO owners - mr khan and mr harpal sira. All these people to be named and ashamed about their actions and corruption. All these agents knew my husband was ill with terminal brain cancer . I am truly shocked about the whole experience.

Date of experience: September 16, 2018

Just terrible! Worst agents I have dealt with in my property search!
Everytime I arrange a viewing with them they cancel on short notice or no notice at all!! They have done it 4 times and failed to even make 1 viewing happen during a 2 week period! They don`t even give you 2 hours notice to cancel your viewings, its always your job to chase after their agents (if they answer the phone) and try to figure out when they are telling the truth and when they are lying! Otherwise you will get stood up!
Do yourself a favour and stay away from them!

Date of experience: September 03, 2018

Really happy with the service I received from Anthony Norton during my property search. He listened carefully to mypreferences, completely understood them, and proactively offered a range of properties which reflected that understanding. Sadly most agents I met seemed to struggle with this and I ended up fielding a lot of spam. It was very refreshing to have such a different experience. Anthony was also faultlessly diligent in chasing up all my follow-up enquiries on the visited properties. I’ve seen around 40 properties in my search, with dozens of agents, and Anthony was honestly the best I worked with.

Date of experience: August 20, 2018

Average before you sign Ridiculous afterwards

At the beginning Morgan Randal felt just like just any other letting agent. Response time before the signing of the letting contract was actually good as I emailed some questions during after office hours and still got an answer within the hour.

But after signing the contract, things just turned south!

During my interactions with the agent I was led to believe that I was getting "premium service" and that they would take care of every thing I pointed during the first visit, before signing the contract and during the effectiveness of contract. Of a list of several issues we raised (some of them minor some major) they only took care of 2 minor issues (a broken toilet paper handle and the missing light bulbs). It got to the point where I had to threaten with legal action when we ran out of hot water for 6 days during the winter. As a letting agency I hope they knew that landlords have the responsibility to carry out any maintenance regarding heating or water and still they were waiting for their confirmation (for 6 bloody days!).

Well, even the process of move out is just ridiculous... About 1 month after the move out they asked me to pay the paypal fees for the inventory report (which is illegal).

I would not trust this company. If you do please MAKE SURE YOU HAVE A BREAKING CLAUSE, specially if you're moving into a place that's more than a few years new, you'll be glad you didn't make the same mistake as me when you try to get rid of them after 6 months.

Date of experience: June 08, 2018