At our 1 year renewal Monday notified us ,via online call, that they are breaking out our plan into two (CRM and Workflow), they also substantially increased our per seat price on each side of the pla... See more
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MONDAY.com has made our project management much easier overall. I did like ASANA's ease and animations but Mondays' integrations are very nice as well. We are MAC based so the platform does seem to... See more
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Monday.com is the best! This website helps us track task management, employee productivity, and give our clients the best outcome possible. Nothing falls through the cracks anymore and gets forgotte... See more
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Hi everybody, The Monday.com is extremely helpful. I think that the new feature-"group by" helped me in implementing very easily board structure that otherwise would have leaned on connected boar... See more
Company details
- #10 of 11 best companies in Web Collaboration Platform
- #7 of 8 best companies in CRM Provider
- #289 of 316 best companies in Software Company
Written by the company
monday.com makes it fun and easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual tool of its kind and shows you exactly where things stand in a single glance. Finally get rid of painfully long email threads, cut down on meetings, and experience the satisfaction of turning things green when they're done.
monday.com - See The Big Picture
Written by the company
- Designed for teams of all sizes it helps both tiny startups and huge enterprises work better as a team.
- monday.com is unlike any other project management tool on the market. It's beautiful, incredibly intuitive, and actually fun to use. Rather than simply listing out tasks, it helps you always focus on the bigger picture and what matters most.
Free Trial Offer
No Credit Card Required - Try It Today!
Anyone who works in a team and has a workload to manage can immediately benefit from monday.com. We've made it incredibly intuitive and easy-to-use. If you can drag and drop, you can use monday.com.
Contact info
United States
- 1 (201) 778-4567
- support@monday.com
- www.monday.com
3.3
Average
3K reviews
Replied to 85% of negative reviews
Typically replies within 1 month
stop harcelement pub
Date of experience: July 05, 2025
Monday CRM is awful
Monday CRM is awful. I would write a list of what doesn't work but it would take me all day. What works today may not work tomorrow. Non existant support, even when you write to the CEO explaining what is wrong. Dodge this CRM bullet.
Date of experience: July 04, 2025
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If I could give this company a -10 then…
If I could give this company a -10 then I would. I have tried for the past 2 days to talk to somebody but you cannot get past email communications. So in simple terms here is my issue. £ 26000.00 (yes twenty six thousand pounds) has been taken from our bank and paid to Monday.com. We do not have an account with them so they are advising they cannot talk to us. This company do not take fraud seriously.
Date of experience: July 03, 2025
Reply from monday.com
Hi there, we’re sorry to hear about this experience, and we want to assure you that we take security and trust on our platform very seriously. Could you please reach out via DM on IG or X so we can escalate this issue, gather more details, and take the right steps to help prevent this from happening again. Please know that we have dedicated processes in place to investigate any suspicious activity thoroughly and are always here to help as quickly as possible. We appreciate you bringing this to our attention!
Predatory Company to be avoided at all costs!!!
At our 1 year renewal Monday notified us ,via online call, that they are breaking out our plan into two (CRM and Workflow), they also substantially increased our per seat price on each side of the platform. This resulted in more than doubling the platform cost after building company work flows around the platform. They then didn't e-mail us through the price increase till after the renewal date, at which point they froze all access to the plat form. They have essentially held our workflows and data hostage. The price increase they sent through after freezing the platform came in higher than the previously discussed rate. The Monday team has proven extremely difficult to get hold of to discuss the matter. We currently have no use of the platform. This is an extremely predatory company and should be avoided at all costs.
Date of experience: July 01, 2025
i hate monday.com
i dont use monday.com. i hate monday.com ads. i will never use monday.com. i dont know what monday.com does. i dont care what monday.com does. monday.com ads are the worst, most annoying ads i have ever heard of. if monday.coms marketing and advertising team are anything to go by, monday.com is a lazy and unimaginative platform for whatever it does and should be used only by zombies and acolytes. i hate monday.com.
Date of experience: June 29, 2025
fork all those youtube ads
fork all those youtube ads! fork monday.com, disgusting marketing, hope you bankrupt soon!
Date of experience: June 26, 2025
I saw so many of your ads that I…
I saw so many of your ads that I decided to try it out, but it was a terrible experience. Stay away, don't be fooled by the advertisements!
Date of experience: June 10, 2025
Reply from monday.com
Hi there! Thanks for giving us a try, and we’re sorry to hear the experience didn’t live up to expectations. We’d love to understand more about what went wrong for you, if you’re open to it feel free to DM us with more details so we can feed it back to the relevant teams.
Not suitable for enterprise or anything complex
Have been engaged with Monday for a year on an enterprise project for their CRM and Work Management Software. The product is poor, bordering on woeful as a lot of expected functionality doesn't exist, completely disrupting and blocking normal workflows. The demonstrations and features do a very good job of disguising the major technical limitations of the platform until you start trying to apply real world use cases. For example, "timelines" are used for Gantt charts, but there is no way to change dates on timelines through automations, only on "Date" columns. This means there is no way to automate changes and updates to one of the key project tracking features. Their support staff on the help chat are very good but there is only so much they can do and their product managers / sales staff are only interested in the sale. They will contact you daily while waiting for a signature and then disappear completely even when the sold product has not been setup! Product looks good, and if you only have to use it for small, standard, and un-complicated projects then it can help track those, but past that, I wish I had my time again to have avoided this company entirely!
Date of experience: June 19, 2025
Reply from monday.com
Hi Dan, thank you for taking the time to share such detailed feedback. We’re sorry to hear that your experience with our platform didn’t meet expectations, especially after investing a lot of time. We appreciate you highlighting any challenges you ran into, this kind of insight is incredibly valuable to our product teams. As a potential workaround, you can use the date column (which works with automations) in your Gantt chart instead of the timeline column, or explore apps from our marketplace that extend automation functionality. Additionally, if you’re open to it, we’d be more than happy to set up a session with one of our product managers to talk through your feedback and explore whether there are any other solutions that could help. Please DM us on any of our social channels if you’d be open to reconnecting and we’ll set it up!
I got triple billed and they say they…
I got triple billed and they say they can't refund, very unhappy with the service!
Date of experience: June 05, 2025
Reply from monday.com
Hey there, thanks for bringing this to our attention. We are having trouble locating your account, but we would love to look into this for you and see if our billing team can help. Could you please DM us on IG or X?
Deleted all quote information
Input all quotes onto the system for them to completely wipe the quotes system and be told that was meant to be a tool to create quotes and invoices, not to store them. A CRM system is built to store information No information can be retrieved meaning that months of work is lost
Edit after response. I have already spoken to your team m, the team told me that it’s not meant for storage and that my months worth of work could not be retrieved. Awful system.
Date of experience: May 29, 2025
Reply from monday.com
Hi Emma, thanks for flagging this. We're sorry to hear you're having issues with your quotes, and we’d love to understand exactly what happened so we can help. Could you please DM us on Instagram or X with more details (like your account email and any error messages)? Our senior support team will jump on this right away to see what’s going on.
Double billed and now refused access
We were double billed, and refunded when I alerted PayPal. However, subsequently they blocked access to the product, despite full payment of USD720 on the second of April 2025. After reading many similar reviews, it appears that this is a common issue. Tried for a month and a half to resolve , but their responses totally unhelpful. I wouldn't like to use the word fraud, but I'm struggling to understand their actions.
Date of experience: April 02, 2025
Reply from monday.com
Hi there, thanks for sharing your experience, and we’re very sorry to hear it’s been a frustrating one. We understand how concerning unexpected charges or account issues can be, and we’d really like to look into this further for you. Based on what you’ve shared, it’s not fully clear what may have caused the billing issue, but we want to get to the bottom of it. If you’re able to reach out to our support team directly or DM us on IG or X with your account details and any relevant context, we would love to investigate and help resolve this as quickly as possible!
Be warned
Be warned, even if you reduce or cancel, they will charge your card the following year.
Date of experience: May 23, 2025
Reply from monday.com
Hi there, thanks for flagging this with us. This definitely doesn’t sound right and we’d love to dig into your specific case and make sure everything’s set up correctly. Could you please DM us on IG or X with your account details? We're here to help!
The product itself is great, as long as you don't have to pay for it
The product itself is great. If you are using the free version, I would highly recommend.
My issue with the "support", or lack of.
Paid subscriptions are automatically debited. we have been using this product since 2022.
Out of nowhere, we were deducted double the amount and 2 months before our scheduled deduction was due to occur. I have been communicating with support for 2 weeks with no resolve. They are refusing to accept that the deduction was even made!
On top of that, I decided to cancel my subscription, but I cannot. My dashboard appears to not be working, and apparently, they cannot cancel it from their end.
Such as shame. We really enjoyed using the software.
Date of experience: May 19, 2025
Reply from monday.com
Hi Jay, thanks for sharing your kind words about the platform. We're sorry to hear how frustrating the billing experience has been. We’d like to understand more about what happened here and escalate this to our senior support team to make sure you get the help you need as soon as possible. Please DM us on Instagram or X with your account details so we can look into this right away.
Monday.com is an over priced clunky…
Monday.com is an over priced clunky tool that required expensive add ons every step of the way. You also won’t be able to cancel very easily (there’ll be an error). Avoid it and go for confluence or Jira.
Date of experience: April 01, 2025
Reply from monday.com
Hi Selina, thanks for sharing your feedback with us. monday.com is built to be super flexible and customizable for a wide range of workflows, and our app marketplace lets teams tailor the platform in a unique way that works best for them. If you're open to it, our support team is always available to show you some potential workarounds and tips to help you get the most from monday.com in the event that you're not interested in an app.
As for cancellation, that definitely shouldn’t result in an error, and we’d love to look into what happened there. Please DM us on X or IG, we’re happy to help and always looking to improve!
Excellent app but....
Excellent app, just too expensive because of the extras needed, they make the pricing plan to be like this.
After that, unsubscribing or canceling the plans is quite difficult.
They just try to mix you.
Date of experience: May 19, 2025
not as user friendly as I thought..
not as user friendly as I thought... no proper formula for columns.. a bit complicated for a first time user...
Date of experience: May 01, 2025
Reply from monday.com
Hi Nica, thanks so much for your feedback. We totally get that getting started with a new platform can feel a little overwhelming. The good news is, our Help Center is packed with step-by-step guides, including how to use the formula column and tips for navigating the platform as a first-time user. We built it to help make the learning curve easier. You can find it here: https://monday.com/helpcenter/
Our support team is also always here to help. If you have specific questions, feel free to DM us on our socials; we’d be happy to point you in the right direction.
If I could give negative stars to…
If I could give negative stars to customer service, I would. There is no option to talk to someone and the chat is ridiculous.
I paid almost $4000 for my company's subscription and had to upgrade to almost $6000 within a few months because we ran out of seats. They did a prorated amount for the unused days on the first subscription but absolutely refused to refund the tax that was clearly already paid for. Now I have a huge subscription that I'd love to change because if I ever have an issue again in the future, I know I will get absolutely no help.
Date of experience: May 02, 2025
Reply from monday.com
Hi Kristina, we really appreciate your feedback and are sorry to hear the communication around this wasn’t clearer. I can see that someone from our billing department has been in touch via our support channel and explained where there may have been a miscommunication and the breakdown of the charges. We always aim to be as transparent as possible, and we appreciate you bringing this to our attention. If anything still feels unclear or you need help with your current plan, feel free to reach out, we’re here to help.
Worst CRM software i've ever used
Worst software i've ever used. Basic CRM functionality is utterly unusable.
Date of experience: April 24, 2025
Reply from monday.com
Hi Jack, thanks for sharing your feedback here. We're disappointed to hear that our CRM didn't meet your expectations. We’d love to better understand what didn’t work for you. If you're open to it, feel free to DM us on our social channels; your feedback is super valuable as we continue to improve.
Never heard of this company until they…
Never heard of this company until they took money out my account.
Obviously they are not very secure if they allow fraud within the system they run.
Date of experience: April 21, 2025
Reply from monday.com
Hi Justin, we’re very sorry to hear about this experience and we want to assure you that we take security and trust on our platform very seriously. Our support team has reached out with clear next steps, and to collect more details from you, so we can take the right steps to help prevent this from happening again. Please know that we have dedicated processes in place to investigate any suspicious activity thoroughly and are always here to help as quickly as possible. We appreciate you bringing this to our attention!
Complete Scam - Don't waste your time
When I signed up it literally said "monday.com is free and will always be free" and then a couple weeks later it locked down all my data and said my trial was over. I did a bit of googling and, of course monday.com is headquartered in Israel... classic bait and switch Israeli scam company. It's not the first time one of this sh*tty companies convinced me to use their service, but my god it's going to be the last. What a waste of time.
Date of experience: April 16, 2025
Reply from monday.com
Hi Varlin, thanks for taking the time to share your feedback! To clarify, once the trial ends, you can still log in and access your account, but you’ll need to manually switch to the Free plan to continue using the platform. Accounts aren’t automatically moved over. If there’s anything we can do to support you, feel free to DM us or reach out to support@monday.com.
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