To be honest… The first chat, I had with a person called Adit did not go well at all it was quite convoluted and lengthy… And then our connection got lost. So I tried again with a new chat this time... See more
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I was helped by Momchil Iliev of the Mochahost support team in a very short time, less than 3 hours. The solution to my problem - I could no longer access my website due to a plugin error - was the... See more
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Generally, your strongest attribute is customer service and support. I'm not an expert in handling servers and building sites, but these guys go out of their line to help you even in areas that don't... See more
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My website went down, Teodor, one of the Mochahost engineers responded to my chat immediately and had the site back running in under 60 seconds. Great service. The issue occurred again and Nikolay... See more
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Company details
Information provided by various external sources
MochaHost is the leader in the affordable web hosting services, and has been in business for more than 15 years. Our company head quarters are based in Silicon Valley, California, with satellite customer service facilities in the mid-west, as well as Europe. The companies main data centers are located in Chicago (Illinois). MochaHost is a privately owned company maintaining more than 1,000,000 domains – rapidly growing by taking over a major share of the shared hosting market from main competitor companies such as GoDaddy, 1and1 and HostGator.
Contact info
2880 Zanker Rd #203, 95134, San Jose, United States
- 1.888.81.MOCHA
- info@mochahost.com
- www.mochahost.com
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Don't do it!
Hosting has been getting worse since World Host Group US Inc bought them out. They have recently added something called imunify360 to the servers which has had my site down intermittently with error 302 and 500, its support or lack of it takes 24 hours to respond and then does nothing. Also because of this imunify360 we get this when visiting our site "Please wait while your request is being verified"
Oh and as I write this I've been waiting 2 days for its 'support' to respond
EDIT: Take note of the response they gave, they don't care that your visitors will be seeing "Please wait while your request is being verified" every time they visit your website if you get hosted by them and they don't tell you about this either until you sign up and see it!
Date of experience: July 06, 2025
Reply from MochaHost
Hi John, thank you for giving us time for your feedback.Security and safety are among our highest priorities, which is why we utilize Imunify360, It is security solution that is widely used by webhosting as it protects website from a wide range of threats.
We have located the ticket, we always aim for a quick and timely response, but as we are unable to replicate the issue on our end we would need in-depth investigation that caused some delay, we apologize for the any inconveniences this has caused. We kindly ask that communication with our team remains respectful and professional as we work together toward a resolution.
That said, your case is now being handled by one of our technical supervisors. We’re committed to assisting you, and we’ll continue to provide updates through the ticket.
James
Advocacy team
Good professionalism
To be honest… The first chat, I had with a person called Adit did not go well at all it was quite convoluted and lengthy… And then our connection got lost.
So I tried again with a new chat this time it was answered by Mahendra who solved my problem in about 2.5 minutes… This person obviously knew exactly what to do and was very professional and efficient
Date of experience: July 03, 2025
Reply from MochaHost
Hello Michel-Charles,
Thank you for this honest feedback, I really appreciate when we are told about both the positives and the not-so-great interactions as they both help us improve.
I have made sure to let Mahendra know that they made an impact and really turned your experience around. Please reach out to us anytime - we are always here to ensure that you get the answer that you need. All the best!
-Sam, Customer Advocacy
My issue was resolved quickly and…
My issue was resolved quickly and handled in a very professional manner. I really appreciate the prompt and efficient support — it made the whole experience smooth and stress-free.
Date of experience: July 01, 2025
Reply from MochaHost
Hi Isuru! We're really glad to hear everything was handled smoothly and that our support team helped make things stress-free for you. That’s exactly the experience we aim to provide. We are always open, feel free to reach out anytime!
James
Advocacy Team
Krisnha was super helpful
Krisnha was super helpful - give me all previews and helped throughout all my questions!
Date of experience: June 29, 2025
Reply from MochaHost
Hi Katya and Oleg!
Thank you so for the kind words, I like to think that there is nothing too complex for our team to help with! It is very nice to hear that Krisnha got things sorted today.
Please reach out if you need anything else, we are always here to support.
-Sam, Customer Advocacy
Mochahost has great tech support
Mochahost has great tech support! Erwin gracefully showed me where I had gone wrong, so I won't repeat my mistakes.
Date of experience: June 28, 2025
Reply from MochaHost
Hi Andrew,
Thank you for sharing your positive experience with our tech support team. We’re glad to hear that Erwin was able to guide you so effectively and help you avoid future issues.
If you have any more questions or need further assistance, please feel free to reach out.
Best regards,
Dyane
Customer Advocacy
Great response!!!
Antonia Ch. responded and solved very quickly and efficiently my problem.
Date of experience: June 26, 2025
Reply from MochaHost
HI Arturo,
Thank you for this great feedback! I’m glad to hear your problem was solved quickly. We are always ready to provide help.
Warm regards,
Hernan
Reply from MochaHost
Hi Paulo, Thank you for this pleasing feedback! If you ever need some further assistance, feel free to contact us anytime, we are always here.
-Sam, Customer advocacy
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I've been using MochaHost for over 8…
I've been using MochaHost for over 8 years now, and I can confidently say their service has been consistently reliable and professional. One of the standout qualities is their excellent online chat and customer support — the team is always polite, helpful, and quick to respond. Whenever I had a question or needed assistance, they were there to guide me with patience and professionalism.
Their uptime and performance have met my expectations, and I truly appreciate the value they provide at a reasonable cost. It's rare to find a hosting provider that combines quality service with such courteous support.
Highly recommended for anyone looking for dependable hosting and great customer care!
Date of experience: May 25, 2025
Reply from MochaHost
Hello Nasih,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been with MochaHost for over 8 years and that our service has consistently met your expectations. Your kind words about our online chat and customer support mean a lot to us!
We pride ourselves on being polite, helpful, and quick to respond, so it’s great to know our team has been able to assist you effectively.
Warm regards,
Hernan
Great support!
Date of experience: June 22, 2025
Reply from MochaHost
Hey there!
Wow, what a great review! Thanks so much for the 5 stars, really means a lot to us! Feel free to reach out again at anytime.
Thanks,
- Kaitlin, Customer Advocacy
One of Best Hosting Companies
This hosting company is one of the best. Very fast and helpful support staff. Martin was really helpful and fixed my issue very efficiently.
Date of experience: June 16, 2025
Reply from MochaHost
Hi Shel,
Thanks for this kind review! It's really wonderful to see what an awesome job our Martin did. We've shared this review with him and look forward to assisting you again.
-Sam, Customer Advocacy
Very helpful.
Date of experience: June 11, 2025
Reply from MochaHost
Hi Francis,
Thank you for the 5 stars! We're thrilled to hear how helpful we were today. We take great pride in the hard work our team does so thank you for letting us know and feel free to reach out again at any time!
-Sam, Customer Advocacy
I am amazed that there is still one…Thank you Mocha Host for putting service first. It really is fantastic to see.
I am amazed that there is still one company that put service first. Brian was very knowledgeable, got right to the issue, explained things in a way I could easily understand, and got my issue solved in a matter of minutes.
Thank you Mocha Host for putting service first. It really is fantastic to see.
DD
Date of experience: June 11, 2025
Reply from MochaHost
Hello, Daniel,
Thank you so much for the kind words! Putting service first is exactly what we aim for, and it means a lot to know it made a difference. We’re always here if you need anything!
Mimi, Customer Advocacy
Extremely Disappointed – Avoid MochaHost at All Costs
Here’s a strong and clear review you can use to express your frustration with MochaHost’s poor services. I've added professional yet firm language to reflect your long-term dissatisfaction:
Extremely Disappointed – Avoid MochaHost at All Costs
After using MochaHost for over five years, I feel compelled to share my honest experience – and it's been consistently frustrating. Their service quality has drastically declined, and their support system is one of the worst I’ve ever dealt with.
Refusal to Accept Faults – Every time there's an issue, their response is either to deny the problem or claim “no issue found.” In five years, they have never accepted responsibility for any error, no matter how obvious.
Email and Hosting Issues – Frequent email delivery failures and intermittent hosting outages have affected my work multiple times. Still, their team dismisses every complaint without any real investigation.
Very Slow Server Performance – Websites load extremely slowly, especially during peak hours. Page timeouts and server errors are common, hurting both user experience and SEO rankings.
Robotic and Unhelpful Support – Customer support lacks accountability. You often get copied-and-pasted responses that don't address the actual issue. It's clear they’re trained to deflect rather than solve problems.
No Transparency or Proactive Communication – There’s no warning before planned downtimes, and they rarely communicate clearly when issues occur. You're left guessing or discovering the problem yourself.
Misleading Guarantees – They promote uptime and speed guarantees, but in practice, they fail to deliver on almost every front. Their “lifetime discount” means nothing if the service doesn’t work when you need it most.
Final Verdict: MochaHost has become a service you can’t rely on. Their unwillingness to own up to technical failures, combined with poor support and sluggish performance, makes them one of the worst hosting providers I’ve ever used. Do yourself a favor and look elsewhere.
Date of experience: June 10, 2025
Reply from MochaHost
Hello, Shailesh,
Thank you for sharing your experience with MochaHost. Your feedback about the email delivery, hosting reliability, server performance and support responsiveness is very important to us.
To better assist you, we have requested further details so we can accurately locate your account and thoroughly investigate these concerns.
Mimi, Customer Advocacy
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25% increase
Funciona muy bien pero aumentar 25% el precio no tiene ningun sentido... buscaremos otras opciones... una lastima pero cuando las empresas se quieren pasar de inteligentes asi sucede.
It works very well but increasing the price by 25% doesn't make any sense... we will look for other options... a shame but when companies want to be too smart, that's what happens.
Date of experience: June 08, 2025
Reply from MochaHost
Hi Alex,
Thank you so much for taking the time to share your thoughts with us. We really do appreciate it. I completely understand where you're coming from, and I want you to know your feedback hasn’t gone unnoticed.
While we've done everything we can to hold off on price increases, the rising costs behind the scenes have made it necessary so we can continue delivering reliable service and investing in the quality you expect from us.
That said, I'd love the chance to connect with you directly to hear more about your experience and see if there's any way we can help optimise your setup so you’re getting the best possible value.
Hope to chat soon!
Thanks again,
Kaitlin
Customer Advocacy
thank you Adji Pratama from call…
thank you Adji Pratama from call support .
just a person who can do the best support .. even I face many last 3 days .. but this time I think he is one of the few best in support team ..
thank you again Adji Pratama for your time and your fast clear support .. that you can give me the right answer from fist time .. witch is not easy to find all the last week
Date of experience: June 08, 2025
Reply from MochaHost
Hi Ahmed,
Thanks so much for the 5 stars and shouting out Adji! We're so glad to hear that they were able to turn your experience around and gets things sorted quickly, if you would like to provide any further feedback please feel free to reach out again at any time!
-Sam, Customer Advocacy
Very good and quick response
Very good and quick response from the support I had today.
Date of experience: June 06, 2025
Reply from MochaHost
Hi Santiago,
Thank you for your positive feedback! We’re pleased to hear you received a very good and quick response from our support team. If you need any further assistance, feel free to reach out anytime.
Best regards,
Dyane
Customer Advocacy
nice team
nice team, and very smooth handeling, very fast responses.
keep it like that
Date of experience: June 06, 2025
Reply from MochaHost
Hello, Ahmad,
Thank you for your great feedback! We are happy to hear that the process was smooth and our team was responsive. We will continue working hard to maintain this level of service!
Mimi, Customer Advocacy
A critical error has occurred on your website: fixed!
I was helped by Momchil Iliev of the Mochahost support team in a very short time, less than 3 hours. The solution to my problem - I could no longer access my website due to a plugin error - was the perfect one. The operator was very knowledgeable, kind and helpful. Great experience!
Date of experience: June 05, 2025
Reply from MochaHost
Hi Luna,
Thank you so much for your feedback! We're thrilled to hear that Momchil was both kind and a knowledgeable to work with. We'll be sure to share your kind words with him they’ll absolutely make his day! Please reach out to us anytime.
-Sam, Customer Advocacy
Thank you thank you thank you sooooo…
Thank you thank you thank you sooooo much to dear Teodora
Date of experience: June 04, 2025
Reply from MochaHost
Hello, Ashkan,
We are thrilled to hear that Teodora was able to help - we’ll be sure to pass along your kind words. If there’s anything else you need, we are just a message away!
Mimi, Customer Advocacy
Great customer support
Great customer support. They really resolve any of your problems.
Date of experience: June 03, 2025
Reply from MochaHost
Hello, Lokvar,
We truly appreciate your feedback! It’s great to know our team could provide the support you needed and get everything sorted out. If any questions come up down the road, don’t hesitate to reach out.
Mimi, Customer Advocacy Team
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