Reign the IT Dad is the literal GOAT so patient, with everything I need. I didn't feel rushed or stupid. We are starting a new business venture and had to delete all the old business and he worked so... See more
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The two-factor authentication is terrible. I cant access our account, even though i have the login details. That added to very sparse support and no one you can talk to is extremely frustrating. The... See more
Company replied
Booked a sales meeting with them on behalf of a customer looking for a marketing tool to connect to their CRM (around 240 licences). I got 3 automatic reminders before the meeting started, but su... See more
Company replied
Reign provided an immediate response to my questions and was extremely helpful. I had to wait no more than one minute to hear from someone. It would have taken me much longer to process if I'd tried t... See more
Company details
- #52 of 56 best companies in Internet Marketing Service
- #1 of 1 best companies in Communications Central
- #30 of 30 best companies in Email Service Provider
- #54 of 55 best companies in Media Company
- #67 of 70 best companies in Software Vendor
Why 11 Million+ Businesses Choose Mailchimp
Written by the company
- With over two decades of experience,
- Mailchimp empowers marketers to create personalized, data-driven campaigns that drive real growth.
- More than 11 million users worldwide
- trust our platform to send better emails, boost engagement, and increase ROI across email, SMS, and beyond. Whether you're a small business looking for smarter automation or a midmarket brand managing multiple channels, Mailchimp provides scalable tools to help you grow.
- Our AI-powered recommendations,
- 300+ integrations, and flexible automations give users full control over their marketing strategies. From segmentation and testing to analytics and revenue reporting, Mailchimp helps you connect with your audience in more meaningful ways. Plus, our award-winning customer support and intuitive interface make it easier to get started and keep scaling.
- Discover how Mailchimp helps you work smarter, not harder, and turn emails into revenue.
Contact info
675 Ponce De Leon Ave, 30308, Atlanta, United States
- 6789990141
- www.mailchimp.com
2.8
Average
1K reviews
Replied to 48% of negative reviews
Typically replies within 2 weeks
Account Suspended Without Explanation After 3 Years – Expensive and Unreliable Service
I’ve been a Mailchimp customer for over 3 years, always paying for their premium services. Out of nowhere, my account was suddenly suspended, and I received no clear explanation as to why. I reached out to their compliance team multiple times, only to receive vague, copy-paste responses that offered no insight or resolution.
It’s extremely frustrating to lose access to your email lists and automations without warning – especially when you’ve followed all rules and built your contacts organically. The compliance team appears completely unhelpful and unaccountable, leaving long-term customers in the dark.
On top of that, Mailchimp is very expensive compared to other providers, and now I seriously regret sticking with them for so long. If you value transparency, reliable support, and control over your own business communications – look elsewhere. There are much better and more affordable options out there.
Date of experience: July 06, 2025
Disappointing Experience with Support…
Disappointing Experience with Support Team
I was genuinely surprised to find that phone support isn’t available, especially given how effective a quick call can be in resolving issues. During my recent attempt to get help with a Mailchimp account problem, I spoke with someone who refused to transfer me to the appropriate department despite it being clear that doing so could have sped up the resolution significantly.
Instead, I was told I’d need to wait 48 hours for a response, even though I had already reached out via phone. That hardly seems efficient when a knowledgeable person could likely resolve the issue in under 10 minutes.
It may be time for the company to reconsider its triage model. Relying on scripted responses from agents who can’t offer real solutions is frustrating and unproductive.
Date of experience: July 04, 2025
Thank you very much for your support
Thank you very much for your support
Date of experience: July 04, 2025
Account suspended during test mode…
Account suspended during test mode without any explanation. Spend 2 weeks setting up, no emails sent, got banned. Absolute scam.
Date of experience: July 02, 2025
Reply from Intuit Mailchimp
We're sorry to hear about your experience, James. We want to make sure our Compliance team has had the opportunity to review your account. If you're open to it, please email us details to mc-socialreviews@intuit.com and include the email address associated with your account.
I will use litterally ANY of their…
I will use litterally ANY of their competitors simply because Mail Chimps advertising is the most annoying shit on earth. Their entire marketing team needs to be euthanized.
Date of experience: July 01, 2025
Invited
I cancelled my account and I am still…
I cancelled my account and I am still getting billed.
I cannot get through to any customer service and I cannot log in to my old account
Date of experience: July 02, 2025
Reply from Intuit Mailchimp
We're so sorry you're still getting billed after canceling your account and can't reach us. That's super frustrating, and we want to get this fixed.
Please send us the email address associated with your canceled account to mc-socialreviews@intuit.com. Once we have that, we'll look into your billing and reach out to help.
Google remarketing ads do not work
Created a google remarketing ad in Mailchimp. Still waiting over a day and it is in review. Contacted support who said they could not help and to contact Google. This ad is done via your platform Mailchimp so you should be able to assist. If I wanted to create ads direct via Google I would. This is the reply I received "Hi, reviewing the info. This is not an issue at our end; it is undergoing a review process by Google to ensure it complies with their policies before it can start running.
So you need to contact Google to view what's happening or why it's taking more time to review.".
I asked for Google contact details for Mailchimp ads but they failed to reply. Mailchimp are trying to do too many things at once and falling into mediocracy
Date of experience: July 02, 2025
Reply from Intuit Mailchimp
Thank you for your review, Lucinda. When you create a Google remarking ad through Mailchimp, the ad must go through Google’s review process to ensure it complies with their advertising policies. Google will also wait for your audience to build, which can take either a few hours or days depending on website traffic. This review is handled entirely by Google, and we’re afraid we don’t have visibility into or control over their approval timeline or criteria. For more information, we encourage you to review what happens after your ad submission here: https://eepurl.com/dyikKP
That said, we certainly understand the experience was frustrating, and your feedback will help us improve how we support customers through these third-party integrations.
The professional saved me
The professional saved me! I couldn't figure out how to fix the problem and he walked me through it.
Date of experience: July 01, 2025
Reply from Intuit Mailchimp
Hi there! We're happy to hear you were able to get everything resolved. Thanks for sharing your review with us.
New business SAVED by Reign the IT Dad
Reign the IT Dad is the literal GOAT so patient, with everything I need. I didn't feel rushed or stupid. We are starting a new business venture and had to delete all the old business and he worked so diligently to make sure it was all clear that I can use my same audience base. 10/10 would recommend. Mail chimp saves me literal hours of follow up.
Date of experience: June 30, 2025
Reply from Intuit Mailchimp
Thank you so much for your feedback, Sarah! We're thrilled to hear that our Support team made such a positive impact. We're also excited for your new business venture and honored that Mailchimp can be a part of it.
It was quick and efficient
Date of experience: June 30, 2025
Sales did not show up
Booked a sales meeting with them on behalf of a customer looking for a marketing tool to connect to their CRM (around 240 licences).
I got 3 automatic reminders before the meeting started, but surprise, their Sales did not show up to the call.
A competitor will make a little more money soon I guess
Date of experience: June 30, 2025
Reply from Intuit Mailchimp
We're sorry to hear about your experience. This is definitely not the impression we want to leave, and we understand your disappointment when our sales team missed your meeting.
We'd like to look into what happened here and make things right. Please send us the details of your meeting and account email address to mc-socialreviews@intuit.com. This will help us investigate the no-show and ensure it doesn't happen again.
The two-factor authentication is…
The two-factor authentication is terrible. I cant access our account, even though i have the login details. That added to very sparse support and no one you can talk to is extremely frustrating. They have managed to turn the most simple of services in to a complete pain. Their "chat" just points you back to the information page which doesn't solve the problem. Another company where you wonder where all the money you give them goes.
Date of experience: June 28, 2025
Reply from Intuit Mailchimp
Thank you for your review, Danny. We're sorry to hear about the trouble you're having with two-factor authentication. Our Account Recovery team is available to help, and can be reached through the contact form here: https://mailchimp.com/contact/?primaryTopic=account&secondaryTopic=login
No access, lame support
We've been using MailChimp for years, but recent authentication process is a hell. The 2-factor should send a code to my phone but that doesn't seem to work anymore (Europe). After trying several times, with several browsers, I sent a message through their contact form. First reply was that the email address wasn't associated with what they had in their system. The @ is obvisouly the same company and they mention the correct mail address in their reply. In stead of replying directly to that email address, I had to re-enter my message through their contact form again.
Now I got a reply that the only way to get access to the account I'm monthly paying for, is to send them an ID, invoice copy and payment card details.
In stead of fixing their 2-factor authentication, I now have to do a time consuming, unnessary procedure.
I have the correct sign in, password and linked phone number, but somehow it's become my problem.
Date of experience: June 27, 2025
Reply from Intuit Mailchimp
Thank you for sharing your review, Luc. We’re sorry to hear about the trouble with two-factor authentication and your recent support experience. While extra verification helps keep accounts secure, we understand how this process can feel excessive, and we greatly appreciate your feedback.
I am very frustrated
I am very frustrated. I rely on Mail Chimp for my newsletter and specific real estate listing mail outs. Now all of a sudden I cannot access my account. I get this message - You don't have permission to access on this server. Never seen this before. What makes it worse is that any link associated with Mail Chimp gives this message. I managed to talk to a human from customer support and he gave me a link that also generated the same message. How is is that no one from Mail Chimp can help me ?
Date of experience: June 26, 2025
Reply from Intuit Mailchimp
We're sorry to hear about your experience, Jim. Please email us details to mc-socialreviews@intuit.com, and include the email address associated with your account and screenshots of any errors or alerts you're receiving. We'll get you in touch with our Support team so we can help.
The chat feature answered my question
Date of experience: June 25, 2025
Really helpful and effective
Date of experience: June 25, 2025
Awful experience and waste of time.
Awful experience and waste of time.
Got a message that e-mail could not be sent due to their automated abuse-prevention system. Nevertheless has my content not any fraudulous nor prohibited content.
Support does not deliver any explaination either.
Date of experience: June 25, 2025
Reply from Intuit Mailchimp
Thank you for sharing your review, Alain. We're sorry to hear about your experience. Our automated abuse-prevention system is designed to protect all users, however we understand how frustrating it can be when an email is flagged without a clear explanation. If you're open to it, please email us details to mc-socialreviews@intuit.com. We'd love the opportunity to take another look and ensure our Compliance team has reviewed your account.
Reign stuck with my problem and helped…
Reign stuck with my problem and helped me diagnose it on my end. Thanks for the great support!
Date of experience: June 20, 2025
Reply from Intuit Mailchimp
Thank you for sharing your feedback, Grant! We're so happy to hear about the support you received.
Immediate and knowledgeable response
Reign provided an immediate response to my questions and was extremely helpful. I had to wait no more than one minute to hear from someone. It would have taken me much longer to process if I'd tried to figure it out myself from the procedures on their website. I really appreciate this MailChimp feature now that I've used it for the first time. I also learned some other things I did not know I could do. Thank you!
Date of experience: June 20, 2025
The instructions I received from Enzo…
The instructions I received from Enzo were very clear. I followed them and was able to show my popup on my website. thank you
Date of experience: June 18, 2025
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