Luminox Reviews 32

Wish I would have read the reviews first.

Give them the opportunity to put right the fact that the strap broke after 2 weeks of LIGHT wear then they said oh we can replace it but it's a good will gesture but you'll have to pay postage for the energy strap.. ok so I done that and then the strap failed again.

Contacted them to say come on must be a issue with the materials you're using what can be done, the watch at this point was 2 months old ISH the new strap was about 3 weeks.

Considering they market their watches at the likes of navy seals and Bear Grylls the quality isn't what they proclaim and yeah be fair if they would have sorted the strap issue then all in all it's not a bad watch for the price point.

Luminox. Your move.

Date of experience: June 04, 2025

That's quite a pickle! But, Leinfelder did a fantastic job getting my tokens back. Their assistance was exceptional.

Date of experience: January 04, 2025

Horrible product quality and service. I received a Sea Turtle Luminox dive watch as a gift in December of 2024 and from the beginning it would randomly stop ticking so it never kept good time. Since it was a gift I had no proof of purchase so they would do nothing to remedy the situation. I have a collection of 20+ watches and this is the first time I have had such a bad experience. Poor quality out of the gate and then they back it up with terrible service. I won't support a company that won't stand behind their products. Stay away from this brand to avoid getting burned.

Date of experience: April 30, 2025

Purchased a "LUMINOX COMMANDO RAIDER DUAL TIME XL.3337" last month from "timeshop24". I've had to replace the battery this week, the "SO CALLED LUMINOUS HANDS & HOUR MARKERS" don't glow at all.
I can only assume they are "VERY OLD STOCK". Timeshop24 are "GERMAN & SHOW THIER ARROGANCE" DON'T RESPOND TO email & ARE IGNORANT on the phone.
DON'T RATE LUMINOX, Expensive and warranty is "WORTHLESS".
TRASER H3 watches are 100 times better in QUALITY & SERVICE & the same price.

Date of experience: April 09, 2025

Luminox has a terrible rating here but that's not my experience. An email to the helpdesk was replied to within 3 hours and the watch arrived next day. The watch is fabulous, exactly as shown and a great deal in the Spring 25 sale.

Date of experience: March 12, 2025

Stay away from this company. I
thought my money was
gone forever, but the
site in my profile picture
allowed me to recover all of it.

Date of experience: January 19, 2025

After 6 months the watch stopped working. They charge $35 to send your watch in for "warranty". The store I purchased which sells rolex and other luxury brands, Luminox will not repair. They want another $140, $40 for all new guts and then $95 in labor. Total BS. Do not recommend. They do marketing and a tough look but the cheapest possible watch internal pieces.

Date of experience: February 05, 2025

Great watch (sea turtle giant) with impressive illumination. Competitive pricing. Quick delivery. Somewhat slow response in customer support.

Date of experience: January 22, 2025

Clasp broken after 5-6 times use, they advised me to buy a complete strap from them for £128. I paid £450 already for the watch.
Customer service is awful and takes them 2-3 days to get back to me after each email.
A lot of excuses and they finish with thanks for your understanding, the problem is I don’t understand them.
How can they expect me to pay an extra £128 after a month I purchased the watch.
Don’t be fooled by they advertising and all the “Swiss made” stuff, poor quality watch and even poorer customer service.

Date of experience: September 26, 2024

Customer Service = minus5

Product Quality = 0-1

This company replies in such a slow speed it demonstrates a disregard and contempt for its customer base.
Products feel plasticky, flimsy & cheap.

Date of experience: April 29, 2024

best watch im my collection
i brought it on an auction site 6yrs ago i take it everywhere i haven't changed the battery yet

Date of experience: April 13, 2024

Sold me a broken watch completely useless customer service wish I read these reviews before purchase waste of money.

Date of experience: August 16, 2023

Received the watch within a couple of days of order. But when viewed in the dark the illumination is very poor can hardly see the dial. Website says to register online (which I did) to return and they will contact you with return details within 48 hours. That was 4 days ago and have received nothing. Contacted customer services by there online contact sheet (the only way to contact them) to receive a standard email saying that they are busy at present and with contact me as soon as they can. They say you have to return it to them in 14 days. How when they will not let you know how to return it!!! While presently I have a watch I'm unable to use and they have my money.
Totally poor customer aftersales.

Date of experience: March 21, 2024

Ordered a £200 watch on sale and didn't receive anything after 17 days. Emailed and no response until I got PayPal involved. Only then did they reply with an ironic 'how do you rate the service' email. They sent an email stating that they didn't have the supplies to get me one. Differently, casio sent me my g-shock within 2 days. Luminox are total $hite and would never deal with them again. The ultimate in crap company management.

Date of experience: December 19, 2023

Brand new watch ( quartz divers ) lost time from day one.
Absolutely NO response from Luminox AU.
Clearly don't give a damn. Purchased when they had black Friday sale so no returns for refund in the " fine print ".
Decided to take to local jeweller, not a battery problem, so they going to replace the cheap $36 Ronda quartz movement.
Great marketing offering everything but
very bad service from Australia. Lesson learned.

Date of experience: December 08, 2023

Terrible customer service, in fact non existent. I order a watch, they delivered the wrong one. I messaged them asking them to confirm that if I sent the watch back they will send me the correct one plus the cost of postage. I got what appeared to be an automated response with a link to their returns page. No communication since and I’ve now sent 3 emails. I wouldn’t use them again and frankly the watch that was incorrect looked pretty shabby for the price (which was £100 less than the one I ordered)

Date of experience: May 19, 2023

I have received a pazific diver as a birthday gift. I fell in love with the design, however needed assistance as I wanted another strap to switch it up a bit. Customer Care assisted and the cariety on straps was amazing. Fast delivery. Thank you

Date of experience: January 03, 2023

Radio silence on an issue of my watch being fogged up for over 3 days now. I received a very poor response initially and now 3 days later no response. Hugely disappointing service and very let down by a watch costing nearly €500.

Date of experience: March 14, 2023

Bought a Pacific Diver watch with diving bezel and it works perfectly. I am very happy with the design of the watch and with how luminous it is. Very good purchase and great customer service!

Date of experience: September 08, 2022

After having a Luminox Bear Grylls Rule of 3 watch stop 4 times in 8 months, Luminox have agreed to exchange the watch for my new choice, a Pacific Diver 3120 series. So far this is an excellent looking watch and keeps perfect time. Lets hope it continues

Date of experience: April 24, 2022