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Lord & Taylor Reviews 881

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TrustScore 2 out of 5

2.0

Department Store
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Review summary

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction, particularly concerning order issues and cancellations. Many consumers report that their orders were canceled without explanation, leading to frustration and inconvenience, especially when items were needed for specific events. Additionally, people have encountered problems with returns, often struggling to get refunds for items they sent back. The difficulties in contacting customer service, including long wait times and unhelpful responses, exacerbate these issues. A few reviewers praised specific employees for their exceptional service, but these positive experiences seem to be overshadowed by the prevalent negative feedback regarding order fulfillment and customer support.

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See what reviewers are saying

Rated 1 out of 5 stars

Apparently another mystery buyer has purchased lord and Taylor. It is too late. Their reputation is forever marred by the previous owners who scammed thousands out of and unknown amount of money. Set... See more

Rated 2 out of 5 stars
Verified

Lack of communication after I placed my order. One item was refunded back to my card without telling me it's not available. Another item has still not shipped 2 weeks later. I tried contacting cu... See more

Rated 5 out of 5 stars
Verified

I'm updating my wardrobe and bringing it the knew. Lord&Taylor is making that so affordable and I can look chic in my younger days all over again! LOL, I didn't even realize that they had gone o... See more

Rated 1 out of 5 stars
Verified

Placed an order 2 weeks ago. No communication since - except an invitation to review a product I haven't received. Only reachable through online chat or email and responses are automated. Essentially... See more

Company details

  1. #7 of 7 best companies in Department Store

Written by the company

For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store. Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.

Contact info

2.0

Poor

TrustScore 2 out of 5

881 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot
Rated 1 out of 5 stars

Reputation ruined.

Apparently another mystery buyer has purchased lord and Taylor. It is too late. Their reputation is forever marred by the previous owners who scammed thousands out of and unknown amount of money. Set up a business selling super fake designer bags for thousands. If you bought a designer bag in the period of the last owners it is fake. I received a fake bag and the only way I got a refund was from emailing them and pretending I needed the money to purchase another bag. I fled and reported them to Gucci, the fbi and the ftc. Months later they had a formal lawsuit brought to them by Gucci. While this new company promises to fix the reputation I fear it may be too little too late.

Date of experience: January 16, 2025

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Rated 1 out of 5 stars
Verified

All scams now

All scams now. Sent me no merchandise because it is listed on website but have no merchandise/ scary

Date of experience: August 26, 2024

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Rated 1 out of 5 stars
Verified

Order canceled for no reason

They canceled my order without any explanation or reason and without notifying as to why. This would've been my first time ordering from them, and this has made hesitant to try them out again. I'm highly disappointed.

Date of experience: August 12, 2024

Rated 1 out of 5 stars

DO NOT SHOP ON THIS WEBSITE

DO NOT SHOP ON THIS WEBSITE! THE OWNER, JACK SAADIA/SAADIA GROUP, IS IN MULTIPLE LAWSUITS DUE TO NO PAYMENT AND THE JUDGE ORDERED ALL MERCHANDISE TAKEN AND GIVEN TO THE PLAINTIFF! THIS IS A HUGE SCAM READ IT ON LINE!!!! YOU WILL NOT RECEIVE ANYTHING AND AFTERPAY WILL TAKE YOUR MONEY! WHY DO YOU THINK AFTERPAY IS THE ONLY OPTION?! HMMMMMMM RUN RUN RUN FROM THIS WEBSITE!

Date of experience: August 18, 2024

Rated 5 out of 5 stars
Verified

I still love Lord & Taylor!

The website is user friendly, I was able to find the merchandise I wanted easily.
I paid using a buy-now-pay-later format, something I have never done before and had no problem with it.
I'm just waiting for my order to be delivered.

Date of experience: August 19, 2024

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