Verified
My daughter, far more adept at technology than I, helped me deposit money into my account. Even she had a difficult time. Perhaps better instructions would help? I love that my money will receive mo... See more
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The team at Live Oak held my hand through every step of the process. They never hesitated to jump on a call or respond to a text or email when I had questions or needed reassurance. They turned a daun... See more
Company replied
Verified
They ended up making everything right, but it took numerous calls & time. Some there did a great job pursuing the problem. Others didn't keep their promises to keep me posted and return calls.
Company replied
Verified
I have used 3 online banks in the past few years. Not only does live oak offer some of the best rates on CDs and savings, their customer service has been top notch every time I have reached out. Very... See more
Company replied
Company details
- #14 of 28 best companies in Bank
- #2 of 2 best companies in Savings Bank
About Live Oak Bank
Written by the company
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are. As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking. Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are America's premier SBA lender and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured high-yield savings and CDs to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking. Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.
Contact info
1741 Tiburon Drive, 28403, Wilmington, United States
- 866.518.0286
- social@liveoak.bank
- www.liveoak.bank
4.5
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
Verified
Fast and helpful
It was fast and easy to get my loan needs met far ahead of closing. I will definitely come back for future loan needs.
Date of experience: June 18, 2025
Reply from Live Oak Bank
Thank you for your kind words, Kenny! We appreciate you choosing us as your banking partner and look forward to helping you reach your goals.
Verified
Had a Great experience with Live Oak.
Date of experience: June 18, 2025
Reply from Live Oak Bank
Kiran, we’re glad you had a great experience with us. We appreciate your support as a Live Oak customer!
Verified
Rate has dropped a bit
Rate has dropped a bit, but hoping to receive a bonus
Date of experience: June 16, 2025
Reply from Live Oak Bank
Kemal, thanks for sharing your experience with us. We appreciate your continued support as a Live Oak customer!
Reply from Live Oak Bank
Jonas, we’re sorry to hear that you did not have a good experience. Your feedback will be shared with our team.
Verified
They ended up making everything right
They ended up making everything right, but it took numerous calls & time. Some there did a great job pursuing the problem. Others didn't keep their promises to keep me posted and return calls.
Date of experience: June 16, 2025
Reply from Live Oak Bank
Denny & Suzette, thank you for sharing your experience with us. Your feedback will be shared with our team.
Verified
Reply from Live Oak Bank
Scott, thanks for sharing your experience with us. We appreciate your continued support as a Live Oak customer!
Verified
It can be very difficult to sign in to your account having to deal with they'll call you and give you numbers they know that this my system
I dislike the fact that we have to deal with call back numbers every time we want to sign into our account they've had the information that this is my computer system this is the only bank that I really have problems with as far as signing in I probably would have deposited more funds into the account but if you don't have access to it or it's difficult it's not very pleasant
Date of experience: June 16, 2025
Reply from Live Oak Bank
David, thank you for sharing your experience with us. Your feedback will be shared with our team.
Verified
Everyone has always been so helpful
Everyone has always been so helpful! Quick to respond and they always have a solution. Opening my second business account was quick and easy!
Date of experience: June 16, 2025
Reply from Live Oak Bank
Cassandra, we’re glad you had a great experience with your account. We appreciate your support as a Live Oak customer!
Verified
Reply from Live Oak Bank
Thank you for your support as a Live Oak customer, Bijan. We’re glad that you had a great experience!
Verified
not user friendly, just rate great
My daughter, far more adept at technology than I, helped me deposit money into my account. Even she had a difficult time. Perhaps better instructions would help? I love that my money will receive more interest since I am living on a fixed income. I so appreciate the opportunity to build some extra funds.
Date of experience: June 16, 2025
Reply from Live Oak Bank
Jane, thanks for sharing your experience with us! We will pass along your feedback to our team.
Verified
Very easy to navigate the app
Very easy to navigate the app, opened a new account with extreme ease.
Date of experience: June 16, 2025
Reply from Live Oak Bank
Paige, we’re glad you had a great experience opening your account. We appreciate your support as a Live Oak customer!
Verified
I can't tell you how much I hate the…
I can't tell you how much I hate the Big Wall Street banks such as Wells and BoA. Live Oak is a breath of fresh air.
Date of experience: June 16, 2025
Reply from Live Oak Bank
Lawrence, we're so glad to hear you find Live Oak a "breath of fresh air"! We appreciate your feedback and are committed to offering a different, more personalized banking experience. Thanks for choosing us!
Verified
Great rates and the online works well.
Date of experience: June 16, 2025
Reply from Live Oak Bank
William, we’re glad to hear that you had a great experience with your account. We appreciate your support as a Live Oak customer!
Verified
LIVE OAK BANK
GREAT BANK. EXCELLENT SERVICE. HAVE BEEN WITH THEM FOR YEARS.
Date of experience: June 16, 2025
Reply from Live Oak Bank
John, thanks for sharing your experience with us. We appreciate your continued support as a Live Oak customer!
Verified
Best online bank i have found
I have used 3 online banks in the past few years. Not only does live oak offer some of the best rates on CDs and savings, their customer service has been top notch every time I have reached out. Very friendly and helpful b
Date of experience: June 16, 2025
Reply from Live Oak Bank
Thank you for your kind words, Glenn! We appreciate you choosing us as your banking partner and look forward to helping you reach your goals.
Verified
Excellent Service
The customer service is very cordial and helpful. I have been doing business with them for more than 3 years and their service is excellent.
Date of experience: June 16, 2025
Reply from Live Oak Bank
AJ, thank you for being a Live Oak customer! We are happy to hear that you had an enjoyable experience with our team.
Verified
Always rank in the top with rates
Always rank in the top with rates, an easy to use website, and easy to understand and utilize their monthly reporting.
Date of experience: June 16, 2025
Reply from Live Oak Bank
Charles, thanks for sharing your experience with us. We appreciate your continued support as a Live Oak customer!
Verified
Love the same day fund availability…
Love the same day fund availability upon withdrawal from the savings
Date of experience: June 16, 2025
Reply from Live Oak Bank
Thank you for your support as a Live Oak customer, Ron. We’re glad that you had a great experience!
The team at Live Oak held my hand…
The team at Live Oak held my hand through every step of the process. They never hesitated to jump on a call or respond to a text or email when I had questions or needed reassurance. They turned a daunting process into something much more tolerable. Couldn't have done it without them!
Date of experience: June 29, 2025
Reply from Live Oak Bank
Holly, thank you for being a Live Oak customer! We are happy to hear that you had an enjoyable experience with our team.
Verified
Excellent
Great! Experience very easy and quick. I would definitely use live oak bank again.
Date of experience: June 21, 2025
Reply from Live Oak Bank
Dwayne, we’re glad to hear that you had a great experience with us. We appreciate your support as a Live Oak customer!
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