Shopify Reviews 103

Don't waste your money buying from them.
Takes 4 days to arrive.
Plants are very small and were in very poor conditions.
Most of them didn't survive.

Date of experience: June 16, 2025

After spending many hours on the phone speaking and visiting numerous garden centres, I reluctantly placed an on line order with Lincolnshire Pond Plants. The plants promptly arrived exactly as described, appropriately packaged and in tip top condition. Job done!

Date of experience: July 06, 2025

Avoid ordered water chestnuts arrived in bits water cress was brown and the Salvia natans were awful quality. They admitted the chestnuts were poor quality and replaced but came in bits again . Was told the other plants were ok and would pick up they didn't and died ! Also brought bunches of oxygenating plants from them on Amazon dead in a week please don't waste your money they aren't cheap

Date of experience: April 23, 2025

Wish I read the reviews plants absolute rubbish plants not packed securely so most were out of pots, have sent emails and called no response do not order from this company.

Date of experience: June 23, 2025

Ordered two dahlias. Paid for 5 litre pot size plant and a 3 litre size plant. Paid for the 48 hour delivery obviously.
So the Good - Arrived fast. Website was easy to use. Great communication. Plants were cushioned well. PRICE was unmatched.

But - both plants didn't arrive in pots which surprised me honestly as most I buy do. 5litre had been removed from somewhere and was placed in a clear plastic bag and foliage was quite peppered with holes from something snacking on it, had some whitefly. That said the dahlia devided itself as I removed from the bag so I have two plants now and a disconeted tuber which happens with every supplier. 3ltre was also in a bag no pot and was in better condition but had clearly been dug up as it had a shovel wedge shape of the earth still LOL. Did have to chuckle. Foliage much better on that one.

Would I use them again for dahlias - do you know for the price which was a third cheaper than anywhere else I might. I recently bought from a major supplier and the dahlia had leafy gall and the same with a garden supplier who is major. The the 5 litre had a rotten tuber which caused it to come apart in two but when you order online what do you expect. At least coming in a bag let me inspect and find the rotten tuber which honestly could happen to anyone. So yeah I'd use them again.

Date of experience: June 26, 2025

See also Cyclex and Yell.com Reviews. What a great shame. Lincolnshire Pond Plants used to have good reviews and I have previously received nice healthy plants from them. However, my last order was consistent with the negative reviews that they are currently receiving. They are now also using the name " Mühlan Aquatic Plants" on Amazon, possibly due to the constantly poor current Negative Reviews. - I ordered Water Soldiers and Frogbit in one order and a Water Chestnut in a separate order as it was offered with free P&P through Amazon. All of the plants arrived at the same time and none of them are satisfactory with the Water Soldiers losing most of their leaves in transit, having no roots and the remaining leaves yellowing. The Water Chesnut had yellowing and browning leaves. None of the plants resembled the healthy specimens shown on LPP's website. Only 2 of 3 Water Soldiers were receieved. After complaining, LPP refunded for the missing Water Soldier, but despite my photographs, they claim that all of the plants are of saleable quality and will recover. At the time of writing, that is not happening. - I have a good healthy pond in which all of my other plants are thriving! I have had to open a Paypal Dispute that Lincolnshire Pond Plants have not had the common decency to respond to despite that I have updated the PayPal Case every other day or so with photographs of the Water Soldiers looking worse each day and one lost its poor excuse for leaves altogether. It has no doubt sunk to the bottom of the pond and is dead. They lied to me by email, stating that Water Soldiers often arrive in a state that may cause alarm, but that they recover once in the pond. It would have been nice had they been decent enough to responded to the Paypal Dispute and photographic evidence, and saved me some time waiting for the outcome! As Lincolnshire Pond Plants lied, refused to refund me, and have refused to engage in my Paypal Dispute, I copied this review onto their Facebook Page. - They don't like people sharing how they lie and treat their customers, scamming them with dead and dying plants, and have blocked me. Don't take a chance like others have done ignoring these reviews only to find out that they are true. Avoid Lincolnshire Pond Plants at All Costs.

Date of experience: June 20, 2025

I have read the other reviews on this site and cannot disagree more.
We ordered a root water lilly which didn't grow and I contacted them through Amazon. I have to say the speed and response from Sophie was fantastic and resolved the issue immediately.
Will definitely be using this company again in the future with that level of service. Sophie is a real asset to that company.

Date of experience: June 18, 2025

they don't mention that they use pesticides on the plants, killed 3 of my shrimp in my aquarium, I bought aquarium plants from their aquarium section assuming it'd be safe, no where is it mentioned they use pesticides

Date of experience: June 12, 2025

Extremely poor quality plant received which should have been a water iris. I e-mailed them but they just gave me advice about how to care for the plant - what plant ? There was only one very tiny little shoot coming out of the pot. All very negative unfortunately.

Date of experience: June 02, 2025

Plant arrived dry and out of the pot. All foliage was broken off. I was willing to give it time as they said it would grow. It hasn’t! After going backwards and forwards with emails and requests for photos I have given up! Awful customer service. I would avoid

Date of experience: April 19, 2025

Plants arrived stressed with roots breaking off. Sent photo and was told to keep them inside and nurture them. Plants had not fully recovered 2 months later and 3 of the 10 plants were not fit to transfer to pond, one was dead. Sent further photo and was sent 3 more plants squeezed into a flat package. These plants are now floating on their side in pond and I have no idea whether they will properly recover before the summer is over. No after care instructions sent. No information prior to purchase that these are tender plants. Have spent time and effort trying to get plants into pond worthy condition, also time in correspondence with Lincs plants and despite paying full price for plants and carriage am likely to end up with plants which last only one season. Very disappointed.

Date of experience: May 26, 2025

AWFUL COMPANY
I Would give zero stars if allowed.
PUNY potted pond plants in 3 litre containers would have fitted in 9cm plant pots. Water soldiers were just a pile of MUSH. Extremely RUDE & SARCASTIC customer service when I queried paying for express next day delivery & had to wait days for my plants. PLEASE DO NOT WASTE YOUR MONEY LIKE I DID. Shop elsewhere.

Date of experience: May 01, 2025

Plants in transit for about 100 hours according to their e-mails, arrived in poor state; got in touch about this and was told I should have ordered them at the start of the week. Sensible thing to do would be to send them out at the start of the week, and to not blame the customer.

Date of experience: May 15, 2025

Lincolnshire Pond Plants are by far the worst company I have ever dealt with and they do not even deserve one star. I spent £50 with them and I may as well have flushed the money down the toilet. I ordered two pond lilies and pond weed, I received a dead bunch of weed and one pot full of soil (with no evidence of a plant & no instructions). There customer service is non existence, once they have your money they don't care if they have not fulfilled your whole order or if plants perish in transit. I never got a refund and I suggest you do not touch this company with a barge pole. Go to 'Plants for Ponds' or 'Pondkeeper' for pond plants, at least they care about their customers and supply quality pond plants.

Date of experience: May 01, 2025

Received my order of plants today. All were in excellent condition and had been very well packed in individual bags. Thank you Lincs Plants, I will be visiting again.

Date of experience: May 20, 2025

I've ordered several plants for my new little pond. They arrived promptly with instructions and have all grown well. My daughter is creating a small pond too and I've recommended her to buy plants from Lincsplants.

Date of experience: May 16, 2025

Dreadful company, they supply DEAD pond plants. They must think their customers are idiots to send out plants in such condition. Please for the sake of your ponds/gardens avoid this company and buy elsewhere! One left one star as can’t leave zero stars!! Sorry I can’t see how to leave photos or I would have!

Date of experience: May 15, 2025

AVOID AT ALL COSTS

I wish I had read the reviews before purchasing. I ordered £240 worth of plants - first order they sent me someone else's plants - with all of his contact details. I needed my plants for the specific day so this was a big inconvenience. They sent the correct plants out but wow the condition and size was shocking. They were sold as 1 litre plants - literally receive bags of jumbled up stalks with barely any roots. They have an 'argumentative customer service style'. Not at all professional. I was told I could keep the other customers order like it was a big deal - they were equally poor in condition and all invasive varieties that had to be thrown away. They want photos of everything - I think to put people off complaining. I did manage to get a return agreed in the end but after a lot of unpleasantness. I am very concerned about my contact information that will have been sent with my order to another customer! Overall issue is poor quality plants and lies told about the size they say they are!

Date of experience: May 02, 2025

Liars and thieves! Does it get worse? Not really.....

AVOID LIKE THE PLAGUE!

Date of experience: May 09, 2025

Took over 3 weeks to receive the plants I ordered; all of which were a mess when arrived. The bulbs had rotted and all the leaves are black.
I found out that they were having a huge problem with the delivery company they were working with.
I spoke to the team and they sent out replacement plants in no time.
Sometimes things go wrong and that's a part of business and life; but they handled it well and rectified things. Thank you

Date of experience: May 08, 2025