Leaf Home Water Solutions Reviews 4,769

Well, I was told by the sales person to let the system run for six weeks and then they would come back to show me the difference in the clarity of the water when I contacted you, you said there would be a charge. Why is that? I deserve to see the water I’m drinking versus what I had.

Date of experience: February 14, 2025

Unfortunately that was a big mistake dealing with Leaf Water Solutions.
Let me explain why.
When I signed contract I was told that water filters I can purchase for $10 each and install by myself.
Unfortunately for me that was a lie.
I called yesterday to Leaf Home and they told me that the only way to replace water filters I need to order maintenance service from them only.
There’s no way you can buy water filters from anywhere else but only from them with service for a fee.
If I don’t have any problems with system but need to purchase water filters only.
They never told me that I’ll have to pay maintenance fee every year.
But when I call maintenance department I was told it is in the contract.
If it is , why your sales person, technician never told me about this scam but they told me that I can purchase filters for $10 each and install by myself .
Also I was requesting to talk to the manager (05/27/2025) but the agent told he has funeral and he will call me back next week Monday.
Today is almost one week and still no call from manager.

Date of experience: July 03, 2025

On time, very professional, thorough and friendly. Explained the workings of everything installed and how to operate the system. Very neat and tidy. Highly recommend.

Date of experience: July 03, 2025

We now have soft, tasteless, odorless, clear water. Best decision ever.

Date of experience: July 01, 2025

Knowledgeable sales rep. Great installer. Easy and fast solution for a long term problem. The entire process only took 2 days. From the sales rep visit to completed installation.

Date of experience: July 02, 2025

Chris was very knowledgeable and very nice and professional. I look forward to having this water softener. WSTL01850

Date of experience: July 02, 2025

Mark did a great job explaining everything in a way that was incredibly easy to understand. He was consistently honest and helpful. Mark was efficient with his work and did an amazing job!

Date of experience: July 01, 2025

They replaced my old system and this one is worse. Rust in toilets, sinks, tubs, shower heads, and dishwasher is no longer working properly. Seven (7) techs have come out to service system, one saying that the system is compromised and needs a whole replacement. Still calling and trying to have it replaced or to put our old system back up and not be billed for this piece of crap they put in here.

Date of experience: June 30, 2025

Lindsey from Cleveland area thoroughly went thru options. Was easy to deal with.

Date of experience: June 02, 2025

Beware!! I was looking to replace my water softener with Reverse Osmosis. When I did a search, Leaf Home Water popped up. Salesperson came to house and talked me out of getting RO. Raved about their system that it was incredibly better than RO and other claims of less maintenance. After a month, I called and complained that after showers, it still did not feel like my other softeners and my skin was dry. Technician came and “tweaked” it. I’ve had the system now for 2 1/2 months, Still the same. A separate plumbing professional inspected and tested. In short, I paid a crap ton of money for an average softener that was installed with cheap fittings. I’m in process of filing a claim. Feel stupid and like I got sucked in big time. But will see how well they handle customer satisfaction. To be continued.

Date of experience: June 27, 2025

Location: Brampton, Ontario
Company- Leaf home water solutions- Operating out of United sates but servicing Canada remotely with local teams

I am writing to file a serious complaint against Leaf Home Water Solutions, LLC regarding unethical sales practices, misrepresentation, and an attempted exploitation of my consumer rights.

Approximately one week ago, I had a water filtration and softener system installed by Leaf Home Water Solutions. I am still within the statutory cooling-off period, during which consumers are legally entitled to reconsider and cancel their purchase.

Sales Tactics and Misrepresentation
Initially, the company representatives refused to provide pricing information over the phone and insisted on a home visit. During the visit, they conducted a basic water test and confirmed that the water quality in my home was not problematic. Despite this, they aggressively pushed their product using high-pressure sales tactics.

The original quote given was over $10,000, which I immediately declined. They continued their persuasion until they offered a “special deal” at $5,260 + HST. I was told this discounted rate was only available if I agreed to have the system installed that same day, which I now realize was a manipulative tactic to rush my decision.

Lack of Transparency and Consent
I made it clear that I did not want the water to taste heavily of charcoal, nor did I want a significant increase in pH levels. I was assured by the area manager, Steve, that the system had customizable settings and that any adjustments could be easily made. He also verbally committed that, should I choose to cancel, the removal fee would be no more than $300–$400 CAD for plumbing charges.

What followed was extremely concerning. Within two hours, six different workers arrived at my home unannounced to install the system. No documentation, contract, or explanation of the financing procedure was provided beforehand. My driver’s license details were taken under the guise of a credit check, and I was set up for third-party financing without full disclosure or consent.

Post-Installation Issues
I was told the system would take 48 hours to start functioning properly. Once active, the water immediately developed an unpleasant taste. I requested a follow-up test, which showed the water pH had drastically increased from 7.5 to 9.5—a clear violation of the terms we discussed.

Attempts to contact the area manager, Steve, were ignored. After calling customer service 5 times over 4 days, I finally heard back from a local representative who now stated that removal of the system would cost $1,800 + tax, a drastic and unexplained increase from the original verbal agreement.

When I pushed back, citing the verbal promise of $300–$400 and that I was within my cooling-off period, they claimed the $1,800 was for labor, and that they would only cancel my financing after deducting this amount—again, without any written breakdown or justification.

Market Comparison and Conclusion
For reference, similar systems are available in the market for $2,500–$3,000 CAD with 10-year warranties. I feel deliberately misled and pressured into a transaction that was neither transparent nor fairly executed. This conduct constitutes consumer fraud, deceptive sales practices, and unethical business behavior.

I have documented all communications, including text messages, call logs, and voice recordings, and am prepared to escalate this matter to Consumer Protection Ontario, the Better Business Bureau, and if necessary, legal counsel.

I urge others not to trust this company. Their sales practices are deceptive, their customer service unresponsive, and their business model appears designed to trap consumers into overpriced contracts with hidden penalties.

Date of experience: June 25, 2025

Mike the service tech showed up took a look at my system Siad no problem a few hours later he plumbed up a beautiful set of pipes then explained how everything works told what I needed to do packed up and off to the next one so far our water went from not even the dog would drink it to now she won't drink bottle water great system great people to work with

Date of experience: June 06, 2025

Had several companies out and this one was by far the least pushy. They were straight to the point and gave a great price compare to the other companies. They installed the same day and the installation techs, Spencer and Ryan were amazing. Spencer knows his stuff while Ryan ensured the place was spotless afterwards! As a general contractor I am super picky on people working in and on my house but Leaf crushed it!!!

Date of experience: June 24, 2025

Lindsy did a great job explaining the system, seems to like her job because she’s very passionate about the system.

Date of experience: June 20, 2025

Randy Marasco gave us a thorough and detailed presentation of the Leaf Home water filters, including demonstrating their effectiveness. the best I’ve experienced in my 49 years of home ownership. In doing so, the filters sold themselves. Randy was able to arrange for installation that afternoon and evening, told us about maintenance, and even hauled off our old filtering system. Both he and Carlos, the installer, went out of their way to place it where we wished, clean up the area, and give us the manuals and information booklets. It was a pleasure having them in our home, and we are loving the filtering systems. An excellent experience!

Date of experience: June 13, 2025

Chris Beach was very polite and professional. Hard worker and quick. I would highly recommend him.

Date of experience: June 23, 2025

Randy Marasco knows the product he is selling. I knew first hand that I wanted clean water, but Randy got me off the fence to buy this system.

Date of experience: June 06, 2025

We were eager to find out what was in our water. Lindsy was sent to my home, she arrived on time and was very professional. She was incredibly thorough in explaining my options to have better quality and safer water for my family. Installation was the next day, which when you are made aware of what's in your water you want the concerns resolved as soon as possible.

We very much appreciated she wasn't high pressure sales and wasn't trying to sell us things that weren't needed to achieve what we needed for our home.

Date of experience: June 18, 2025

Our Sales Rep, Lindsey Cleveland Office, was very knowledgeable about our water issues. She was honest about our problems with no pushy sales tactics. I appreciate her help and I am excited to have an upgrade to our water system. Thank you. B Stanton

Date of experience: June 20, 2025

Paul East is a very knowledgeable and conscientous Service Representative. Leaf Home Solutions is fortunate to have him.
Our impression of the company was elevated after our experience with Paul.

Date of experience: May 01, 2025