Kernow Ear Health Reviews 173

TrustScore 5 out of 5

4.9

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service provided by Kernow Ear Health, highlighting the professionalism, friendliness, and knowledge of the staff. People felt comfortable and well-informed throughout their procedures, with practitioners like Wendy, Bridget, and Zoe being frequently commended for their exceptional care and clear explanations. Consumers appreciate the ease of the booking process and the helpful reminders. Many reviewers specifically mention the positive impact on their hearing and overall quality of life after receiving treatment. The ability of the staff to quickly and efficiently address ear issues, such as wax removal, is a recurring theme. Reviewers also value the advice and aftercare provided, with many recommending Kernow Ear Health to others and becoming repeat customers.

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See what reviewers are saying

Rated 5 out of 5 stars

Zoe is a very skilled practitioner. Made me relaxed and comfortable with her expertise. Caring and professional in a very clean and tidy space. Done quickly with no fuss. I have no hesitation in recom... See more

Rated 5 out of 5 stars

Brigitte was fantastic. Very professional, with good follow up advice. I thought I'd developed tinnitus and was dreading going for this visit to hear this get confirmed. I could hardly hear anythin... See more

Company replied

Rated 5 out of 5 stars

Having developed clogged ears i made two visits to Specsavers who cleared one ear but could not clear my right ear. Specsavers advised to go back to my GP and get a referral to ENT services. W... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service Kernow Ear Health provides. Wendy was excellent. She made me feel comfortable and explained the procedure clearly. Both of my ears needed treatment after a lot of sea... See more

Company replied


Company details

  1. Specialized Clinic

Written by the company

Kernow Ear Health are specialists in Micro suction earwax removal and have been based in St Columb Major since 2017. We provide a professional service and now have 2 other weekly clinics at Liskeard (Tuesdays) and Threemilestone (Mondays) Open 5.5 days per week in St Columb Major


Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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Rated 5 out of 5 stars

Zoe is a very skilled practitioner

Zoe is a very skilled practitioner. Made me relaxed and comfortable with her expertise. Caring and professional in a very clean and tidy space. Done quickly with no fuss. I have no hesitation in recommending her.

Date of experience: July 07, 2025

Rated 5 out of 5 stars

Friendly, Professional

Friendly, fast, and very professional. They cleaned my ears (impacted wax) at the first consultation and I had immediate relief. Would highly recommend Emma and this clinic.

Date of experience: July 01, 2025

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Reply from Kernow Ear Health

Thank you so much of your lovely review of Emma
We are delighted you had immediate relief and, thank you again for recommending Emma.

Kind regards

KEH team

Rated 5 out of 5 stars

Liskeard Review

Very friendly and helpful practitioner, at Liskeard on 1st July. Prompt attention and is well worth the journey from Plymouth.

Date of experience: July 01, 2025

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Reply from Kernow Ear Health

Hi Iain
Thank you so much for your kind words and review of Bridget
KEH

Rated 5 out of 5 stars

Excellent experience when taking my mum…

Excellent experience when taking my mum in to have her ears checked. All staff very professional and explained the procedure clearly. Also fitted us in at short notice. Comfortable and stylish premises.

Date of experience: July 01, 2025

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Reply from Kernow Ear Health

Thank you so very much for your lovely review. We are so pleased you enjoyed the experience and service received.
Your comments are very much appreciated.

Warm regards
KEH team

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Rated 5 out of 5 stars

This is definitely the place to go to with ear issues. Thoroughly recommend!

Itchy ears taken to GP who said 'olive oil drops, they're full of wax, can't see anyway. Outcome, still itchy ears, now fully blocked with wax and oil and not being able to hear properly. Desperate appointment as a result of a quick online search for somewhere local (the first one I could get - which was actually only a wait of 2 days - hurrah). Wendy was considerate, explained everything, cleared both ears (horrid impacted wax), checked both ear drums (both look fine - one was a bit pink and irritated from the worst solid hard wax lumps). It's been good ever since! Definitely I will go back there if I need to. Also I will make sure to cover my ears (as recommended) when in breezy/wet situations to reduce the recurrences! I definitely landed on my feet - because having raved about this to two other local friends - they both said 'oh, that's where we've been - it's really good'. So there you have it. This IS the place to go!

Date of experience: July 01, 2025

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Reply from Kernow Ear Health

Thank you so much for your review of Wendy and recommendation!
We are delighted your ears are now back to normal and we look forward to welcoming you back into our clinic in the future.

Warmest regards

KEH team

Rated 5 out of 5 stars

What a fantastic service Kernow Ear…

What a fantastic service Kernow Ear Health provides.
Wendy was excellent.
She made me feel comfortable and explained the procedure clearly.
Both of my ears needed treatment after a lot of sea swimming and surfing without earplugs.
I am pleased to say that I now have my hearing back and have taken on the advice given, by Wendy, to wear earplugs for future sea shenanigans.
Thank you so much to the team at Kernow Ear Health.

Date of experience: July 01, 2025

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Reply from Kernow Ear Health

Thank you Sarah so much for the feedback and 5 star review.
We are so pleased that you found the treatment and care comfortable and informative.
Good luck for the future with swimming with ear plugs and let us know if you need any custom ear plugs which we can do at a cost of £70 including the impression appointment
KEH

Rated 5 out of 5 stars

First time visit was a little nervous

First time visit was a little nervous, no need to be , made to feel so comfortable by Bridget who explained and talked me through the process , glad to say got my hearing back.

Much appreciated

Date of experience: June 30, 2025

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Reply from Kernow Ear Health

We are delighted that you now have your hearing back and felt comfortable through the process.
thank you so much for your lovely review of Bridget.
Warm regards
KEH team

Rated 5 out of 5 stars

Fantastic service, care and attention

Having developed clogged ears i made two visits to Specsavers who cleared one ear but could not clear my right ear. Specsavers advised to go back to my GP and get a referral to ENT services. Waited 17 days to get a G P appointment now I received a ENT appointment in 10 Weeks time at the end of August.
Found Kernow Ear Health in St Columb Major in an Internet search.
Explained my situation to Zoe who despite no available appointments made room for me the next day.
Zoe spent the best part of 3 appointment times trying to unblock my right ear. (Spent 40 years wearing ear plugs at work which had probably compressed ear wax)
Zoe gave me some Sodium Bicarb ear drops to put in to soften the remains wax.
I returned 3 days later (yesterday) and within minutes Zoe cleared my ear.
WHAT OUTSTANDING SERVICE AND CONSIDERATION FOR MY PAIN AND DISCOMFORT. ZOE i cannot thank you enough for fitting me in, such kind and considerate care, friendly professional staff a credit to your industry.
NHS take note.

Date of experience: June 28, 2025

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Reply from Kernow Ear Health

Hi Keith

We thank you so very much for your wonderful review of us!
We are delighted that your ear is now successfully cleared by Zoe and that you were pleased with our service

Kind regards
KEH team

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Rated 5 out of 5 stars

Great service, great experience.

Professionally qualified courteous staff. Excellent service.

Date of experience: June 24, 2025

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Reply from Kernow Ear Health

Thank you so much Andrew for your kind review, which is greatly appreciated by the team!!
Warm regards
KEH

Rated 5 out of 5 stars

Relaxed and professional service

Relaxed and professional service. Always surprised how much I needed it and happy to book when ready on the easy to use online system that sends useful reminders.

Date of experience: June 23, 2025

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Reply from Kernow Ear Health

Thank you so very much for your kind review!

Kind regards
KEH team

Rated 5 out of 5 stars

A brilliant service

A brilliant service. Professional, caring and excellent treatment.

Date of experience: June 23, 2025

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Reply from Kernow Ear Health

Hi Karen
Thank you for your kind words. We really appreciate your feedback and 5 star review
KEH

Rated 5 out of 5 stars

Superb

I have used Kernow Ear Health 3 times a year for the last 2-3 years at both the St Columb and Truro premises. The quality of care has been superb. Thank you Zoe and Emma.

Date of experience: June 23, 2025

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Reply from Kernow Ear Health

Thank you William for your kind review. We appreciate your continued support.
KEH

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Rated 5 out of 5 stars

Regular six monthly appointment

Just had my regular six monthly appointment with Zoe to clear the build up of wax in my ears. All done very quickly and efficiently and I would strongly recommend Kernow Ear Health.

Date of experience: June 18, 2025

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Reply from Kernow Ear Health

Hi Trevor, the fact that you are a regular patient and the recommendation is much appreciated.
KEH

Rated 5 out of 5 stars

Brilliant treatment and service

Brilliant treatment and service
Thank you

Date of experience: June 18, 2025

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Reply from Kernow Ear Health

Thank you Mel for your feedback and 5 star review it is much appreciated
KEH

Rated 5 out of 5 stars

Brigitte was fantastic

Brigitte was fantastic. Very professional, with good follow up advice.
I thought I'd developed tinnitus and was dreading going for this visit to hear this get confirmed. I could hardly hear anything and it was really getting me down. Turns out all I needed was suction in both ears. Good as new. So relieved.
Thoroughly recommend having this treatment if you're wondering if you've got tinnitus.

Date of experience: June 16, 2025

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Reply from Kernow Ear Health

Hi Adam
We are pleased you were able to be helped by Bridget and that what you thought was tinnitus has settled down now that you have had micro suction. Thank you for the feedback.
KEH

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Rated 5 out of 5 stars

Extremely professional and also nice…

Extremely professional and also nice and friendly. Excellent treatment and advice. I would never entrust my difficult ears to anyone else. I live in Hertfordshire but visit relatives in Sy Columb twice a year and always visit the clinic for my tricky wax removal. Never found anyone at home who can succeed like these people. Highly recommended. Ears are so precious!

Date of experience: June 16, 2025

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Reply from Kernow Ear Health

Hello Carole
We appreciate your visits to see us when you visit Cornwall and your commitment to us is valued.
Thank you so much for the recommendation.
KEH

Rated 5 out of 5 stars

Great and successfil ear care

Been a patient/Customer for a few years now. Great care and advice from the outlet vastly improved some poor ear condition . Seen every six months for wax removal and ears are always in good health now for which I blame Bridget my ear care nurse.

Date of experience: June 16, 2025

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Reply from Kernow Ear Health

Thank you Sally for your ongoing support, we appreciate your custom and review.
KEH

Rated 5 out of 5 stars

Kind and professional

Kind and professional. Zoe was very informative and gave excellent advice. Only one ear needed microsuction so she gave useful advice about the other ear. Lovely relaxed surroundings.

Date of experience: June 10, 2025

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Reply from Kernow Ear Health

Many thanks for your review and kind words. We are pleased you enjoyed the surroundings, we hope that it helps with the experience for all new patients that maybe feeling a little anxious.
Kind regards
KEH

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