Jones & Co Solicitors Reviews 145

I had a very disappointing experience with this conveyancing firm. The solicitor handling my case was unprofessional, uncommunicative, and generally unhelpful throughout the process.

I would not use this firm again and would not feel confident recommending them to others.

Date of experience: June 01, 2025

It as taken a solicitor three years to sort out two relatives Wills at this company in Retford. I am no expert, but, i am sure it shouldn't have taken this long to sort! It took another solicitor approx' six MONTHS to sort two Wills/Probate out so why it took so long with our cases, i don't know! On a house sale, we didn't receive any correspondence from the conveyancer to keep us Updated Until i contacted them! Surely it is not down to the grieving clients to Push for a closure but we Had to because it took too long! It is okay doing a Will with them but when people are grieving They need it sorting has soon as possible, not eighteen months later!
From a unhappy ex client that will not be Recommending this Company to Anybody!!!

Date of experience: May 13, 2025

If I could give a higher rating I would! I dealt with Will Jones regarding a probate dispute. For obvious reasons it was a very sensitive subject, but Will made the process as smooth as it possibly could be, and guided me every step of the way. He was very welcoming and easy to talk to, he got us to a positive outcome and I couldn’t be more grateful. Communication was brilliant and timely, I would definitely recommend the firm and highly recommend Will!

Date of experience: March 13, 2025

If there were no stars to give I would. Telephoned today after receiving some paperwork about their costs as I felt they have misunderstood what I needed help with. Receptionist was very curt and rude and put me on hold while I was talking! When I said I wasn't happy with their explanation and felt the fees to be excessive and unclear I was told I can collect the papers I had left and go to another solicitor. I will collect said papers on Monday. Have a good weekend.

Date of experience: March 07, 2025

Our house sale was emotionally difficult as we were selling our parents home following their deaths. There were also added complications. Everyone we communicated with were friendly, polite and helpful and kept us updated with what was going on. Would definitely use again! A big thank you to all the staff.

Date of experience: January 16, 2025

Reece Wall dealt with the conveyance matter in a very professional and courteous manner considering all things not being so straight forward in relation to the sale. Any questions I had were answered promptly and directly and her giving personal attention to matters when so required gave me the reassurance that the sale would proceed as quickly as possible.
Highly recommended.
My thanks and gratitude go to Reece and her team, Kayla & Daniel.
Thank you
Kind regards
John Holloway

Date of experience: November 28, 2024

Excellent service cannot fault this company

Date of experience: December 19, 2024

Excellent service 1-1 was brilliant so informative will definitely use again well done and thanks again Reece and Daniel

Date of experience: December 07, 2024

Reece, Kayla and the team were incredibly helpful, and always available to answer our queries, over what for us was a particularly stressful and lengthy process

Date of experience: November 08, 2024

I needed some advice on a financial matter involving tax implications. Its the first time I have used Jones &co. The receptionist was friendly and welcoming. I thought I would have to wait for an appointment but was seen straight away and was given reliable advice which really helped me in decision making. I was so impressed by the professional manner and understanding of the advisor. I would recommend them to anyone.

Date of experience: December 12, 2024

This is the third property transaction that Jones and Co conveyancing team have handled. First class service, friendly and professional. I will certainly use their service again without a shadow of a doubt.

Date of experience: December 06, 2024

Highly recommend Jones&Co having used them for 3 property sales recently.
Emma and her team Jacqueline,Kim and Aimee handled our latest sale which fell through due to buyers pulling out twice ( sale chains breaking down) but finally completed today.
Communication was always prompt and polite and it is handy for us having an office 5 minutes away in Retford.

Date of experience: November 08, 2024

My experience of Jones & Co Solicitors
was an absolute lifeline and utterly invaluable. During a very difficult time following a death in the family and subsequent estate business it entailed
Gareth Day, Lily Morley, Toni Iannantuoni and Sarah Taylor were exceptional. They kept me informed at each step, explained processes and answered any query I had, no matter how ‘silly’ my questions were and explained all to me, and my very limited knowledge of the legal system and what to expect. They kept in touch with me throughout and always answered promptly.
With no exaggeration I would have had no idea where and what to do without each of them, and am sincerely grateful for all their care, time and guidance.
I would not hesitate to contact the team at Jones & Co again in the future.

K. Gair

Date of experience: October 18, 2024

Gillian Hempstock (& Team), Bawtry, Conveyancing...

Recent house sale managed in a calm, consistent and professional manner, representing true value and based on considerable experience and delivered in a structured, yet balanced and good humoured way.

House moving. Is. Difficult. Gillian Hempstock and her team at Jones and Co. were nothing other than consummate professionals throughout the entire process, often becoming a trusted source of truth in a fractured line of events.

Gill personally is a focused professional working fiercely for the benefit of her clients, even if that means having to explain that they - the client - may be wrong.

I fully endorse and highly recommend the teams at Jones & Co. without reservation and would happily use them again.

Date of experience: September 02, 2024

Excellent experience selling my house with Jones and co. Both Reece and Daniel were responsive and got back to any queries straight away.. usually within an hour. Would definitely recommend. Try and get Daniel on your case!

Date of experience: October 17, 2024

These solicitors saved my life !
Retford branch
Louise butcher
Family department

I was offered guidance and support throughout my whole case. They went above and beyond when I was too weak and vulnerable.
I gained support for a non molastation order and child court order for shared access and monitor a level of abuse.
They helped me cover all my children’s needs with their best interests at heart.

Date of experience: October 16, 2024

This is the third time I have used Jones &Co for my house purchase, so I am a very satisfied returning customer. Emma and her team,Jaqueline, Aimee and Kim have been excellent in dealing with some quite complex issues and kept me informed of progress throughout.I wish to thank them all for their professional advice and personal support throughout.
I would highly recommend this company for all aspects of conveyancing.

Date of experience: October 11, 2024

Attention to detail and as stress free as is possible for buying and selling houses , excellent service from Emma , Kim Jacqueline and Amiee would definitely recommend their professional services

Date of experience: September 20, 2024

Totally satisfied, any queries were dealt with immediately. Will definitely recommend.

Date of experience: October 04, 2024

I did a personal injury claim with Jones and co, Sonny was very professional and had great attitude and sympathy towards my case.

Date of experience: October 02, 2024