Jomashop Reviews 31,457

TrustScore 4.5 out of 5

4.3

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's pricing and product quality, highlighting the significant savings and authenticity of items, particularly fragrances. Many appreciate the efficient delivery service, often mentioning quick shipping and secure packaging. However, experiences with orders and customer service are mixed. Some reviewers report issues with payment processing, order cancellations, and delayed shipping times. While some customers commend the helpfulness of customer service representatives, others express frustration with unhelpful or slow responses, especially concerning returns and refunds.

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See what reviewers are saying

Rated 5 out of 5 stars
Invited

Always a great experience at Jomashop! Their prices are excellent, their selection is great, if things go out of stock it’s usually coming back soon and they let you know! And of course, customer ser... See more

Rated 5 out of 5 stars
Invited

I purchased a watch for my husband which turned out to be too big for him. The watch came promptly without any hassle, and I got the return authorization and label within minutes. I’m in the middl... See more

Rated 5 out of 5 stars

My favorite sales rep, Ryan, is phenomenal. He got me back a quote in a timely fashion and provided clear and concise payment instructions. The shipping was extremely quick and the watch arrived perfe... See more

Rated 4 out of 5 stars
Verified

Jomashop is amazing on the pricing and variety by far of any website for fragrances. And it's a company that will allow returns if not satisfied with a product. But when it comes to estimated time... See more


Company details

  1. #33 of 47 best companies in Watch Store
  2. #130 of 724 best companies in Clothing Store

Written by the company

Jomashop has been in the retail and wholesale trade of luxury goods, such as watches, fine writing instruments, handbags, fashion accessories, crystal and gift items since 1987. We pride ourselves on our ability to deliver the best prices, most varied selection and finest service for well over 25 years. Our goal has and always will be to earn the trust and satisfaction of our customers. We understand that this means providing the perfect combination of competitive pricing, an honest and reliable corps of customer service specialists that are always ready to assist, and a state of the art, New York City based fulfillment center capable of delivering products to every corner of the world. Our success over the years can be attributed to our loyal commitment to our customers. Whether you’re shopping with us for the first time or are a valued repeat customer, we’re here to make your shopping experience as easy, reliable and especially fun as possible. But equally as important to us is that you are comfortable and confident in shopping with us. You can always reach out to our professional customer service department online or, for a more personal experience, by telephone. Remember, all transactions are digitally encrypted using the latest technologies and we never, ever share your information.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

31K reviews

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Replied to 96% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Address issues

Well, the first time I ordered four perfumes and for some reason they were never delivered and they were returned back to the company. I really don’t know if it had to do with the address because that’s where I get all my mail and everything I order online so it was kind of weird That those perfumes were not received for me. That was a really bad experience so I’m giving it a try again this time I’m ordering like I don’t know 1314 perfumes hopefully I do receive them this time but I had to change the address to a home address. That was my experience so far But what I feel or think is that with the amount of perfumes that I bought it would be nice to receive a little samples or some kind of gifts that’ll motivate us to keep on buying from this page or this app. Thank you.

Date of experience: June 14, 2025

Rated 5 out of 5 stars
Verified

Satisfying …

Excellent product and you could never beat the prices. Quality packaging and I couldn’t be happier

Date of experience: June 26, 2025

Rated 4 out of 5 stars
Verified

Jomashop in general

Jomashop is amazing on the pricing and variety by far of any website for fragrances. And it's a company that will allow returns if not satisfied with a product. But when it comes to estimated time of arrival on shipping lately they are falling alot. Let me specify "lately." I've had good time of arrivals with my shipping in the past. I Hope they've taken note on that. Also backup orders seem to be more. If it's an indication that they are so busy I can understand. But that's also been an issue with my purchases.

Date of experience: July 02, 2025

Rated 5 out of 5 stars
Invited

Never any issues

Never any issues. I’ve ordered over 20 different fragrances from Creed Aventus to a bunch of cheapies. Will continue to use this site for the majority of my fragrance purchases!

Date of experience: July 06, 2025

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