I've used IPVanish for over 5 years now. It's on my laptop, firestick, tablet, and phone. It offers fantastic flexibility as far as choosing my source server. Very convenient to change my country if I... See more
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Verified
We are new IPVanish customers and still learning the pros and cons. I will say all appears to be working well except for two things: 1) Have two website I go to regularly that no-longer worked unle... See more
Not a bad VPN by any means. HOWEVER, try to cancel your recurring subcription on their website and your problems begin. Be warned it's long winded and a really unfriendly process.
Company replied
Verified
PEACE OF MIND ! I use IP Vanish whenever I’m on my computer because of all the scams, fraud and viruses on the internet. So far I’ve been able to avoid these unwanted disasters that wreak havoc on uns... See more
Company details
- #15 of 20 best companies in VPN Service
- #41 of 56 best companies in Internet Service Provider
Information provided by various external sources
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish is your simple solution for online privacy.
Written by the company
- Surf the web without a trace.
- It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
- Secure any internet connection.
- IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.
Contact info
700 S Flower St., Suite 1500, 90017, Los Angeles, United States
- 18005915241
- support@ipvanish.com
- www.ipvanish.com
4.2
Great
10K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
67% off
Great service, very polite, they gave me a good special 67% off
Date of experience: July 04, 2025
Great vpn have had no issues and very…
Great vpn have had no issues and very fast.
Date of experience: July 02, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Zero stars not an option
Zero stars not an option, or that would have been my rating. I had never heard of IPVanish before I received a text alert that my credit card had been charged $78.xx by IPVanish. I immediately called my card company to report fraudulent activity and canceled the card. My account was refunded and a new card was issued to me. Traveling away from home, I had not taken possession of my new card when I received another text alert that my new card (my card company had furnished the last 4 digits as a courtesy) had just been charged $17.xx, again by IPVanish. I immediately called my card company to once again report fraudulent activity and again canceled the card. I suppose it's possible that IPVanish is being spoofed and that they are innocent of this behavior, but I would be hesitant to do business with a company that allows itself to be put in this position in the first place. I certainly will warn others about my experience and will, myself, have nothing to do with IPVanish in the future, should that possibility ever arise!
Date of experience: July 02, 2025
Reply from IPVanish
We are truly sorry for the distressing experience you had with the unexpected charges. We understand your concern, especially regarding the charge made to your new, unreceived card.
This is not the standard we aim for, and we want to investigate this for you immediately. Please contact our management team directly by emailing us at management@ipvanish.com. This will allow us to prioritize your request, address the charges, and ensure this is fully resolved for you.
Sincerely,
The IPVanish Management Team
Not a bad VPN by any means
Not a bad VPN by any means. HOWEVER, try to cancel your recurring subcription on their website and your problems begin. Be warned it's long winded and a really unfriendly process.
Date of experience: June 26, 2025
Reply from IPVanish
Thank you for your feedback regarding the subscription cancellation process.
We regret to hear that you found the process to be difficult. This is not the standard of service we aim to provide. Your comments have been noted and will be reviewed by our team as we continuously work to improve our user experience.
So we can assist you with your account, please contact us directly at management@ipvanish.com. We will prioritize your request and ensure this is resolved.
Sincerely,
The IPVanish Management Team
Verified
When I went online on the Internet and…
When I went online on the Internet and paid for IP vanish it took quite a while to get a response, I think it was a password from you that took so long I will be doing it again for a friend of mine and hopefully things go a lot smoother
Date of experience: May 12, 2025
Reply from IPVanish
Thank you so much for taking the time to leave us a 5-star review! We sincerely appreciate your business and are thrilled to hear that you're planning to recommend IPVanish to a friend.
We do, however, want to apologize for the delay you experienced in receiving your password. We understand that waiting longer than expected is not ideal, and we appreciate your patience with the process. Please be assured that this is not the standard we strive for, and we are constantly working to improve the speed and efficiency of our account setup.
We are confident that your friend's experience will be much smoother. Should you or your friend encounter any issues or have any questions at all during the setup or use of the service, please do not hesitate to contact us directly at management@ipvanish.com so we can prioritize your request and provide further assistance.
Thank you again for your valuable feedback and for being a part of the IPVanish family.
Best regards,
The IPVanish Management Team
I highly recommend IPVANUSH I love the…
I highly recommend IPVANUSH I love the service and the support is terrific. They respond to your email very quickly and address your concerns in a timely manner.. I really impressed with their customer service.
Date of experience: June 29, 2025
Experience with IPVanish.
1. On PC I can only use the older version of the app. The latest version does not work on my Windows 11. As long as the older version works, it's ok. The latest version works on Android TV boxes smoothly.
2. Please, make it possible to connect to a Cuban server. We cannot watch Cuban television without that option. (I am asking even though I know it is next to impossible).
3. Some of the servers are blacklisted and geo-restricted sites do not work with IPVanish, but they work with NordVPN. The opposite happens, too, so I guess it is a question of luck.
Date of experience: June 29, 2025
Way too expensive and A.I. run.
Works well, easy to use, but after using this VPN service for 3 years @ $31.50 a year, they suddenly wanted to increase to $109.99! After complaining, they magically offered at $36.30 - still a 15% increase. Most of their business is conducted by A.I. so good luck in talking to a human. There are plenty of other VPN's out there at a considerably less cost.
Date of experience: June 29, 2025
Reply from IPVanish
Thank you for your loyalty to IPVanish over the past three years. We sincerely apologize for the frustration caused by the renewal price increase and for any difficulty you experienced in reaching our team.
It is never our intention to undervalue our long-term customers, and we regret that your experience felt this way. To help us review your account and find a better solution, please contact our management team directly at management@ipvanish.com.
We will prioritize your request to ensure this is addressed personally. We value your business and hope for the opportunity to restore your trust.
Sincerely,
The IPVanish Management Team
Verified
Unfortunately
Unfortunately, my provider keeps blocking my VPN, but this is no fault of your own I just can’t seem to find a solution for this problem
Date of experience: June 25, 2025
Verified
I am no expert on VPN so let me make…
I am no expert on VPN so let me make that clear now. It does not slow my computers and other tv boxes at all. I can set up all over the world and go to different sites not available to me before.
Date of experience: June 26, 2025
I've used IPVanish for over 5 years…
I've used IPVanish for over 5 years now. It's on my laptop, firestick, tablet, and phone. It offers fantastic flexibility as far as choosing my source server. Very convenient to change my country if I find a website that is blocking the USA for example. I also use the tunneling feature a lot. I'll let Netflix and Peacock through without VPN since I pay for those. I really rely on IPVanish on my phone for when I'm connected to open WiFi. Makes working from Starbucks secure! IPVanish gives you great features at a fabulous price. Will be staying with them for the foreseeable future!
Date of experience: June 27, 2025
Verified
I contacted IP Vanish regarding billing issues.
I contacted IP Vanish regarding a billing issue. I was ignored and sidelined by their customer service. Bad service.
Date of experience: July 03, 2024
Reply from IPVanish
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the frustrating experience you've had with our customer service team regarding your billing issue. It is never our intention for our customers to feel ignored or sidelined, and we sincerely apologize that this has been your experience.
We take these matters very seriously, and we want to ensure your billing concern is addressed promptly and with the attention it deserves. To help us prioritize your request and investigate this further, please contact our management team directly by emailing us at management@ipvanish.com.
We are committed to resolving this for you and appreciate you bringing this to our attention.
Sincerely,
The IPVanish Management Team
Verified
Verified
Hard to connect to fire stick in…
Hard to connect to fire stick in basement
Date of experience: June 25, 2025
Reply from IPVanish
Thank you for reaching out and sharing your experience with us. I am very sorry to hear you are having difficulty connecting to IPVanish on your Fire Stick in your basement. We understand how frustrating it can be when technology doesn't work as expected, especially when you're trying to relax and stream your favorite content.
Basements can sometimes present a challenge for Wi-Fi signals, which can in turn affect the stability of a VPN connection. While there could be a few factors at play we want to ensure we get to the bottom of this for you. To provide you with the most effective support and prioritize your issue, please contact us directly at management@ipvanish.com. When you email us, if you could reference your review, it will help us to quickly understand the situation and dedicate the necessary resources to assist you.
We appreciate your patience and look forward to helping you get a stable and secure connection.
Sincerely,
The IPVanish Management Team
I highly recommend IPvanish....Do not pass it up
I highly recommend IPvanish. It's a nice workaround for your local internet provider that restricts you. Certain content is blocked through your internet company. I now can be at my home in the United States and can watch British TV. I've also noticed my gaming connection is more stable.! You're able to be incognito when you use IPVaish.
Date of experience: June 25, 2025
Issue solved with little effort on my…
Issue solved with little effort on my part.
Date of experience: June 20, 2025
PEACE OF MIND
PEACE OF MIND ! I use IP Vanish whenever I’m on my computer because of all the scams, fraud and viruses on the internet. So far I’ve been able to avoid these unwanted disasters that wreak havoc on unsuspecting internet users everyday. Thanks IPV.
Date of experience: June 10, 2025
Mi account is broken
Write, "Money has been deducted from my bank account from your VPN, but I didn't buy it. Now I want to send the server. It can't be sent to anyone else. Please help."
Date of experience: June 22, 2025
Reply from IPVanish
We are very concerned to hear that money has been deducted from your bank account for an IPVanish subscription that you did not purchase. This is a serious matter, and we want to help you resolve it immediately.
It sounds like you may be experiencing an unauthorized charge or possibly a case of identity theft or a compromised account.
To investigate this thoroughly and assist you, we need you to contact us directly. Please send an email to management@ipvanish.com with the following information, if possible:
The exact amount of the transaction.
The date of the transaction.
How the charge appears on your bank statement (e.g., the specific merchant name).
Any transaction IDs or reference numbers.
The email address you believe might be associated with the charge, even if it's not yours.
Any other details that could help us identify the unauthorized transaction.
We will prioritize your request and work with you to understand how this happened and ensure the issue is resolved. If it is indeed an unauthorized charge, we will guide you through the necessary steps to secure your account and assist with any refund process.
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