Tech Reeves resolved many arcane issues, any one of which would have bewildered my untutored mind. Use of many tools narrowed the key issues down to a manageable outcome for me. Coupled with his acume... See more
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The technician knew how to solve the problem by trying several different solutions until the right one worked. He was able to narrow down the cause and fix withing a short period of time and let me kn... See more
This is the second call to tech support regarding Byepass+. It appears that the new product was not throughly tested before placing it as an update. The first tech fixed; however, when I rebooted my... See more
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System Mechanic did nothing but slow down my computer. The "help" desk people were very difficult to understand and not helpful (Maricel was professional but could not help with my issues). The solut... See more
Company details
Written by the company
Rated #1 by PC Magazine for 8 years in a row, iolo’s flagship performance optimization suite System Mechanic® has been downloaded by over 100 million people worldwide. Located at 150 South Los Robles Avenue Suite 400, iolo is your trusted partner for superior PC performance and protection. Specializing in system optimization and automated computer maintenance, we deliver cutting-edge PC software solutions to boost your device's speed and efficiency. Our top-tier privacy software ensures robust browsing privacy and malware removal, safeguarding your digital experience. iolo is committed to enhancing your computer's performance while securing your online presence. Choose iolo for unmatched expertise in privacy and PC optimization solutions.
New System Mechanic® Ultimate Defense™
All-in-one online privacy, password manager, antivirus, and pc cleaner
More than your average PC tune-up software. Speed up, secure, and simplify your digital life with iolo’s all-in-one Windows® optimization, antivirus, and online privacy software suite.
Contact info
150 South Los Robles Avenue, 91101-4675, Pasadena, United States
- 8015236763
- Reputation@RealDefen.se
- www.iolo.com
4.2
Great
4K reviews
Replied to 30% of negative reviews
Typically replies within 1 week
You just lost a long term customer
After using System Mechanic for over 10 years(it went through various name changes), each year when it needed renewing i would look for the best deal, and usually pay around $25, never once did it auto renew. Last year however I has issues with it and had to get hold of the company, who finally tracked my original purchace down, and continued my account.My problem was this year not only did it auto-renew, they charged me over $100, even though on their website there were offers for $28.
I tried contacting them by email but got no response. It wouldn't let me access my account, it said the email didn't exist, even though that was where the emails were sent from, and there is no way on the app to see or cancel an auto subscription.
After I filed a complaint with PayPal, they ignored the complaint for 10 days, and then just said that it was in my terms and conditions. Very poor customer service.
Date of experience: July 06, 2025
Multiple issues resolved
Tech Reeves resolved many arcane issues, any one of which would have bewildered my untutored mind. Use of many tools narrowed the key issues down to a manageable outcome for me. Coupled with his acumen was an exempliary amount of patience. Kudos to iolo!
Date of experience: July 06, 2025
James was so helpful and took care of…
James was so helpful and took care of all my problems I had and more. Very kind. Had wonderful experience with your company and an excellent value. Thank you and a special thanks to James.
Date of experience: July 06, 2025
Gave clear instructions on how to…achieve installation of System Mechanic.
Gave clear instructions on how to proceed through steps to resolve Microsoft blocked app.
Date of experience: July 05, 2025
Competence and integrity
Nowadays we must be on our guard for scams and dishonesty. We also hope for quality from the services we engage. U.S. Tech support allays these fears and delivers decisively and patiently to those of us who are not tech savvy.
Date of experience: July 04, 2025
The positive attitude and persistence…
The positive attitude and persistence to fix my software issue was appreciated.
Date of experience: July 04, 2025
The technician knew how to solve the…
The technician knew how to solve the problem by trying several different solutions until the right one worked. He was able to narrow down the cause and fix withing a short period of time and let me know what he was doing in the process. Very good tech skills and communication skills.
Date of experience: July 04, 2025
This service is well worth it!
This service is well worth it! My computer was fixed remotely and is running great!
Date of experience: July 03, 2025
That you need people that know what they are doing.
The company had knowable and qualified staff and were very efficient.
Date of experience: July 02, 2025
System Mechanic is a tool I have used…
System Mechanic is a tool I have used since 2011 and does a very good job but their habit giving you a free months trial of tech support you didn't ask for and then charging you for it every month is nothing less than a scam. I have had to contact them in the past about this. They will refund you for one 30 day period but the rest they run laughing to the back with. Don't touch them with a barge pole.
Date of experience: July 01, 2025
That they don't push you into purchasing anything
I was very happy with my tech
Date of experience: July 02, 2025
Computer Resolution
She quickly resolved my computer problems ... all of them and did so quickly.
Date of experience: July 02, 2025
Redirected
Avoid System Mechanic
System Mechanic did nothing but slow down my computer. The "help" desk people were very difficult to understand and not helpful (Maricel was professional but could not help with my issues). The solution offered by Ivy was to "upsell" to a more advanced program.
I purchased the program on Saturday, noticed no changes on Sunday, and tried to claim a refund on Monday. I was told the sale had already been "processed" so I could not have my money back... but could use the program for the full year. Why would I want a program that did nothing promised in the advertising? Most disappointing!
Date of experience: June 30, 2025
I already described the technition
I already described the technition. H he was thoughtful technically efficient. and helpful.
Date of experience: June 29, 2025
Answers phone quickly and resolves…
Answers phone quickly and resolves issues I have no knowledge in. Keeps my computer running smoothly.
Date of experience: June 30, 2025
Patience with an older user
It called for a lot of patience with me as i'm 80 years old but Maricel knew how to deal with me and I appreciated that.
Date of experience: June 30, 2025
Byepass+
This is the second call to tech support regarding Byepass+. It appears that the new product was not throughly tested before placing it as an update. The first tech fixed; however, when I rebooted my computer it did not function. I waited for several days hoping that a new update would be released. Today, I called support again. This time the tech, whoes skill, english professionalism, and personality, shined throughout our conversation. He replaced Byepass+ with the old program which worked excellently.
Date of experience: June 29, 2025
Fabulous support and software!
The two support fellows were very patient, very clear, and just marvellous! I also love the new look on screen. Very clean, easy to work with, and I am happy as heck to be back in the Iolo family! ¡Muchos gracias!
Date of experience: June 29, 2025
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