Instrmnt Reviews 5

I would like to edit the first review I made regarding my dealings with Instrmnt but there does not appear to be a way of doing this.
So I would like to say that my watch has been replaced or mended, there is no way of knowing which, for the 3rd time and I have to say my experience of their customer services has been brilliant. I should not, of course, have had to return the watch 3 times but given that I did have to, they made it as easy and as quick as possible.
I have only given 4 stars and they all reflect the service I have had. Needless to say I do not yet know whether the new watch will keep time. I live in hope. I still think it is a beautiful watch and worth taking a chance on.

Date of experience: October 10, 2020

Absolutely appalling customer service, and quite frankly, rude.
I had a fault with my watch - which doesn't reflect well on the quality of their product either.
Coincidentally, a friend also bought a watch from them, that admittedly was replaced, but was also faulty (a different fault to mine). Obvious question marks over quality of product.

Date of experience: July 24, 2019

Fantastic customer service and quality products. I purchased a clock from Instrmnt on Monday and it arrived on Tuesday with great communication the whole way through. The item itself was packaged carefully and well and I especially love the little test tubes the screw and pencil arrived in, great work!
Would 10/10 recommend them to a friend to!

Date of experience: April 02, 2019

Good simple watch. Straight forward shipping bought online and shipped to USA. Arrived very fast. Had lots of admiration since purchase.

Date of experience: March 04, 2019