Instoreshop Reviews 31

I was very happy with the prompt response to my email. The headset was not working, and they promptly sent me another. I was still having problems when they asked me what windows did I have and when i stated it was 'Vista' they said do not use dongle. So when I removed the dongle the headset now works perfectly and I am so grateful for the excellent support.

Date of experience: December 12, 2015

My skype headphones needed assistance, but no longer had invoice, item was replaced in a matter of days just based on my word.
This company deserves five stars and a bow.

Date of experience: January 27, 2014

My experience with this company is mixed.

My first experience was negative but then it was positive.

I received the item I ordered later than the longest time they quoted and when I received it (despite it being well packed) a small plastic part was damaged making the headphones unusable.

The positive part was how they dealt with the difficulty.

When I hadn't received the item after the 10 days quoted, I contacted them. They got back to me quickly, apologised and asked if I could wait 20 days (it came within that time). They also offered me a couple of free Skype hours to compensate me for the lateness, which was a nice goodwill gesture.

When I informed them about the damaged item (mostly in CAPITALS) they stayed polite, apologetic and immediately offered to refund my money or resend an undamaged item.

I decided to get a new one sent out.
Unfortunately they then found they had run out of stock. They offered a different headset or, again, a full refund.

This time, as they were unsure how long it would take to restock, I opted for the refund.

Although my dealings with them were not good (in terms of not getting the item I wanted), I am VERY impressed with their attitude and swift helpful customer service.

I have always believed that mistakes happen everywhere and sometimes, no matter what company, things don't always run smoothly. But it is how a company deal with the problems that makes you either trust them again or never go near them again and give them appalling word of mouth advertising.

Despite my not getting the item I wanted they have dealt with me quickly and respectfully and I have not lost any money.

I may find some other headphones in the mean time but if I don't I may buy these headphones from this company when they are again in stock. I feel confident in my dealings with them and so, despite the problems, would recommend them.

Date of experience: August 05, 2011

Though I didn't find it easy to get an initial message to Instoreshop, once I was able to contact them, this was the most satisfying customer service experience I have ever had. They'd have gotten 5 out of 5 if I hadn't had to work so hard to get the initial message in!

I've already recommended the product I bought to three friends based on its performance. I'm glad to say I can now further recommend the company, based on their excellent post-sale support.

Date of experience: July 01, 2011

I had a problem with my wireless headset brought approximately a year ago. I emailed them to ask if they did spare parts but instead they offered to replace the headset for no cost. Now that's what I call Customer Service. I must thank Cecile, I was impressed with the instant reply and the support given.

Date of experience: June 13, 2011

I purchased an wireless headset and paid probably more than I would have liked but was pleased with the product when it arrived. Unfortunately I had to contact Instoreshop to explain that the product was faulty. Using their online customer services portal, I emailed them late in the evening UK time and had an almost instant response. Without any hesitation they arranged to send me a replacement headset which arrrived in the post a couple of days later. The staff were polite and efficient and left me with a feeling of 'now that's what I call customer service'. Well done and thank you.

Date of experience: May 17, 2011

When I woke up on my trip and would use my Freetalk was lifeless. I took contact with In Store, Shop. After explained my problem they sent problem-free a replacement. I'm glad it is that companies may be able to solve problems as painless and easy. Now it has come with UPC and is charging.

Date of experience: May 06, 2011

The headset I ordered was delivered quickly and very well packaged. When a fault developed, I reported the problem to the Instoreshop Customer Service department, who were prompt to reply and to offer a replacement at no charge. The replacement arrived within a matter of days. This has to be some of the very best customer service that I have experienced in a long time! Many thanks to Audrey and Alexandra :) Based on my experience, I would certainly recommend Instoreshop without hesitation.

Date of experience: February 22, 2011

My dual phone screen went AWOL after updating the firmware. Contacted instore outlined the problem and after 9 months of good service my Dualphone is to be retired and replaced by a new set free of charge. Really cannot expect better after sales service than that.
Thanks again Audrey.
regards Ken :-)

Date of experience: January 05, 2011

I have had problems with a headset I purchased from them twice, each time they have sent me a new headset and treated the problem with urgencey and courtesy. I am a customer for life.

Date of experience: January 04, 2011

The product I ordered is a wireless freetalk headset for use at the office. Shipping was done in no time, and product has great features and sound.
Service helped me very good when one of the earpieces had a fault. I got a new one, no questions asked. Good company, good service, good products.

Date of experience: December 29, 2010

The rapid rate of discourse was most rewarding unlike any I have ever experienced. Once I understood the mechanism the interchange became like an extended chat session but more relaxed. Of course the rapid replacement promised certainly colors my opinion but their generous service is wonderfully refreshing for this sphere.

Date of experience: December 22, 2010

The kind and fast way of responding to my e-mail about a defect product surprised me. I really want to make a big compliment for that. I would recommend Instoreshop above others. Why? You're order is safe, will be delivered as fast as possible and the afterservices is no-nonsense, correct and fast. In one word: super!

Cheers Paul

Date of experience: December 16, 2010

Kind and fast support, very flexible and customer oriented.

Date of experience: November 17, 2010

Until now I have bought four different products from In Store Shop. And all I have to say is: Great! Great products, very good and prompt service, relatively quick delivery, between 2 days and 12 days.) All products (FREETALK Everyman, FREETALK Buddy Cam, FREETALK Everyman HD webcam and FREETALK Wireless USB) are really good and fulfilling everything what is promised.

The customer service is really good,too. I can't understand the complaints, I have read here. My Wireless stopped working a week ago (Battery does not take charge and I couldn't turn on the headset anymore), and I have contacted In Store Shop Support on Saturday afternoon. Three hours later I had the first response, telling me to confirm my shipping address and that they will ship after receiving my confirmation. My replacement has arrived today. 4 days after shipping from Spain to Germany.

I just have to say that this is outstanding customer support! Without any queries, quarrels discussions I have a working product again. Awesome!

Thanks to the customer support team of In Store Shop. Great guys, great service, as mentioned before.

Date of experience: October 15, 2010

My order has not arrived after weeks, No Phone number to call.

Date of experience: September 27, 2010

My goodness,

I can't imagine what all these disgruntled customers are going on aboot. Seems like some folks just don't have the patience God gave a rock, and there are some don' have any more sense of civility than a stick.

I received the usb headset in a reasonable length of time, and then after a few months of simply superb skyping, one of the ear pieces went kaput. It took their customer service less than a day to respond to my email post to the website, and after a brief back-and-forth, another headset is on its way.

As I mentioned in my last post to them, their service and attention is what legends are made of, and that in this era of ever-increasing online commerce, it seems that prompt, courteous service has become the exception rather than the rule.

After perusing the comments on this forum, it sadly appears that patience and civility among the disgruntled have also become the exception rather than the rule.

Many thanks to the entire support team for providing such exemplary service!

p.s. - only 4 stars cuz of the bum ear piece to begin with

p.p.s. - UPDATE: new headset arrived as promised. Thanks to all at instoreshop.com who worked together to solve the problem!!!!

Date of experience: September 25, 2010

I am very happy with the service that I received from In Store Shop. They were very helpful and quick from delivery to helping me install the device. I am very happy with my Everyman hd camera, it is even better then I expected for the price! It is unbelievable the quality of the picture from such a small device. I would definently recommend this product to others.

Date of experience: September 22, 2010

I allready payd for the order and i never received anything.!!

There is no phone number on the site to connect the shop. This is very tricky.

Do not buy anything there. !

Date of experience: June 10, 2010

It has been 14 business days since they debited my account for this purchase, AND I HAVE NOT YET RECEIVED THIS ORDER! Dont believe their claim of delivering within 7-10 DAYS globally! They dont even have a tracking number for their orders so wont have any idea if the order was actually shipped.

I just read bad reviews about your store online, and i now regret ordering this from skype.

Date of experience: June 08, 2010