I've been an InMotion Hosting customer since 2011. Service and support have always been top notch. In this instance, I engaged their development team to add elements to my website that I could not do... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
I have been with them for many years, sadly the quality of their servers and support went down over the last 3 years. I would avoid at all cost. It can take 1h to talk to someone and their VPS always... See more
Company replied
Jamie F has been incredibly helpful in setting up my NodeJS app. I'm a complete beginner with all of this. He has very patiently helped me and explained everything he's done very clearly. He's been ab... See more
Company replied
Verified
Great hosting company, just renewed my VPS hosting for another 3 years. I have been a client of their VPS services for 3 years now and love it. they have amazing service most of which I have used with... See more
Company replied
Company details
- #58 of 73 best companies in Web Hosting Company
- #22 of 25 best companies in DNS Provider
- #21 of 30 best companies in Email Service Provider
- #195 of 315 best companies in Software Company
About InMotion Hosting
Written by the company
At InMotion Hosting, your success is our priority. We provide fast, secure, and reliable web hosting services tailored to meet your needs—whether you're launching a new site, growing your business, or managing mission-critical projects.
Our Managed WordPress plans are built to keep your site performing at its best, with high-speed servers, free SSL, and 99.99% uptime you can trust. We know website performance matters to you, and that's why we've designed our solutions to deliver exceptional speed and security, powered by our highly secured data centers and industry-leading malware protection.
With us, you get more than just hosting—you gain a trusted partner committed to helping your business thrive. From 1-click app installs to a free domain for your first year, our plans are packed with the essential features you need to succeed.
What sets us apart? Our people. Our U.S.-based experts are available 24/7/365 to provide friendly, knowledgeable support whenever you need it. No matter the challenge, we're here to help.
Choose InMotion Hosting to unlock enterprise-level tools, cutting-edge technology, and custom solutions designed to elevate your brand. Let's take your website—and your business—to the next level. Give us a try today!
Get Everything Your Website Needs to Scale
Written by the company
- Hosting Tools for Professionals
- Take your productivity to the next level and experience a web hosting platform that allows you to create websites fast. With our easy-to-use tools and business-ready features, you'll be able to scale your business quickly.
- 24x7x365 Customer Support
- Every day we delight our customers with friendly service that is readily available, expert and effective. We work 24/7 to make sure your web hosting is fast, safe, and secure. Our mission is to make sure you are 100% satisfied with our products and customer service.
100% Satisfaction Guarantee
Industry-Leading Money-Back Guarantee
We stand behind our products and customer service. We guarantee that you will always get reliable hosting, helpful support and professional service. Our industry-leading 90-Day Money-Back Guarantee allows you to have peace of mind and to try our services risk-free.
Terms and restrictions apply. 90-day money-back guarantee is available on certain hosting plans and term lengths. Money-back guarantee does not apply to addons, domains, or professional services.
Contact info
555 S Independence Blvd, 23452, Virginia Beach, United States
- +1-757-416-6575
- www.inmotionhosting.com
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
GREAT service!
Both Justin and Vishal at In Motion Hosting were just great! They set up our entire website (BlueStarsAbove.com) and were so patient with we who are tech challenged! I would highly recommend this company!
Date of experience: July 01, 2025
Consistently Good Service and Support
I've been an InMotion Hosting customer since 2011. Service and support have always been top notch. In this instance, I engaged their development team to add elements to my website that I could not do on my own. My website crashed in recent months, and I spent a fair amount of time bringing it back to life. However, I needed to outsource certain design tasks, and IMH matched me up with Abhay Shah and his developers to finalize the redeveloped site. They did a great job with a very fast turnaround and within budget. I wouldn't hesitate to use these services again.
Date of experience: July 03, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great services
Date of experience: June 12, 2025
Reply from InMotion Hosting
Thank you for the 5-star rating! InMotion Hosting is happy to have you as a valued customer. We look forward to supporting you for years to come.
Jenni F. - Brand Ambassador
I had been with Bluehost for over 15…
I had been with Bluehost for over 15 years but they could not offer me a package at a cost i wanted to pay that was unlimited.
I found the chat online service and subsequent service emails to be fast and incredibly helpful, in particular Robert J who guided me all the way through the transfers of three websites and multiple emails.
I would highly recommend the US$199 migration fee service this saved me hours of my own time and possible issues and website down time.
They answered all questions clearly and gave their time very professionally.
I look forward to many years with this great company who know how to do real customer service from start to finish
Date of experience: June 26, 2025
Reply from InMotion Hosting
Welcome to the InMotion Hosting community, Douglas! We're so happy to hear Robert cold help make your transfer as easy and stress-free as possible. It's reviews like yours that help us improve our customer experience. We'll be sure to pass on your positive words. Thank you!
Jenni F. - Brand Ambassador
Verified
Great hosting company
Great hosting company, just renewed my VPS hosting for another 3 years. I have been a client of their VPS services for 3 years now and love it. they have amazing service most of which I have used without paying extra even when I needed Semi managed solution for my hosting. the Latency and ping is also great for the european servers I get a ping of less then 70ms which is amazing.
Date of experience: June 29, 2025
Reply from InMotion Hosting
We're happy to hear that you're enjoying our VPS hosting services! Thank you for your continued trust and for renewing for another 3 years. We're glad to hear you're getting the most out of our hyperfast servers!
Jenni F. - Brand Ambassador
Awesome help in switching from a different hosting company.
I needed to switch servers for my website, and InMotion had great features and good prices.
But unfortunately I was unable to make a backup on my previous server, and I asked InMotion to help, Dakota the representative who helped me was very helpful, and got my files transfered very quickly, and he even gave me a good deal as the transfer wasn't the easiest since the previous server would not make a backup.
Thanks for your help, Dakota.
You saved me a lot of work.
Best Regards
WJ
Date of experience: June 26, 2025
Reply from InMotion Hosting
We're happy to hear that our services met your needs during your server switch. We appreciate your positive feedback regarding the assistance you received with your file transfer. It's great to know that our team could save you time and effort. We'll be sure to pass on your feedback to Dakota!
Jenni F. - Brand Ambassador
Poor & Slow Support and servers are not reliable
I have been with them for many years, sadly the quality of their servers and support went down over the last 3 years. I would avoid at all cost. It can take 1h to talk to someone and their VPS always have issues, probably because they are overcrowded. And they always tell you it's because of your site, so they never take responsibility for their problems.
Date of experience: June 24, 2025
Reply from InMotion Hosting
Thank you for sharing your experience with us. We greatly appreciate your feedback and willingness to share your experience. Our goal at InMotion Hosting is to provide quick and helpful information to our Customers at all times and I see that we did not meet this standard with your experience. We aim to improve every day, and we will pass along your feedback. Have a great day.
Jenni F. - Brand Ambassador
Jamie F's patience and competence!
Jamie F has been incredibly helpful in setting up my NodeJS app. I'm a complete beginner with all of this. He has very patiently helped me and explained everything he's done very clearly. He's been able to solve every problem I presented very quickly. I was deciding whether to pay the little extra for InMotion's customer service when compared to other companies, and I'm so glad I did. I highly recommend and hope you get someone as helpful as Jamie F to help you!
Date of experience: June 27, 2025
Reply from InMotion Hosting
We're happy to hear Jamie could help you set up your NodeJS app. It's great to know you're getting the most from our solutions services, and we thank you for recommending us! We'll be sure to pass long your feedback to Jamie.
Jenni F. - Brand Ambassador
Verified
Smooth
Smooth, seamless. Always rapid response 24/7...literally! Using IMH since 2010.
Date of experience: June 12, 2025
Reply from InMotion Hosting
Thank you for being with us for over a decade, David! We're thrilled to hear you've been getting the most from our services since 2010 and we are eager to go above and beyond your expectations over the next 10 years too!
Jenni F. - Brand Ambassador
Dakota P. = Yoda
Gave Dakota P. a difficult one and he methodically zeroed in on the issue. Great Job and give this guy a raise!
Date of experience: June 24, 2025
Reply from InMotion Hosting
Thank you for sharing, Kevin! Dakota is an awesome member of our support team, and we're glad he could get you back on track. We'll be sure to pass your review along!
Jenni F. - Brand Ambassador
Verified
Problem was solved quickly and expertly.
Date of experience: June 12, 2025
Reply from InMotion Hosting
Thank you, Jayna! We're glad our team could help get you back on track towards your goals.
Jenni F. - Brand Ambassador
Verified
The staff at tech support was very…
The staff at tech support was very patient and guided my through the entire process. We needed to migrate a couple of back-ups to a new server.
Date of experience: June 10, 2025
Reply from InMotion Hosting
Thank you, Jose! We're happy to hear that our tech support staff was patient and helpful during your server migration. We appreciate you taking the time to share your positive experience.
Jenni F. - Brand Ambassador
Verified
Thank you InMotion Hosting
Date of experience: June 22, 2025
Reply from InMotion Hosting
Thank you for the 5-Star rating! We look forward to supporting you and your online goals.
Jenni F. - Brand Ambassador
Exceptional Support from InMotion Hosting
Outstanding Support Experience with InMotion Hosting – Special Thanks to Jamie F
I recently had the pleasure of interacting with InMotion Hosting’s support team, and I must highlight the exceptional service provided by Jamie F. From the start, Jamie was prompt, highly professional, and demonstrated genuine care in addressing my concerns.
The entire experience was smooth and reassuring—Jamie’s attention to detail and courteous communication reflected a high standard of training and customer service excellence at InMotion Hosting. Whether I was fortunate to be connected with such a dedicated representative or this is the norm at InMotion, I am thoroughly impressed.
I highly recommend InMotion Hosting to anyone looking for reliable service backed by outstanding support. Jamie F truly set the bar for what great customer care should look like.
Date of experience: June 20, 2025
Reply from InMotion Hosting
We appreciate you sharing your support experience. We're happy to hear that you received prompt, professional, and caring service. It's great to know that the attention to detail and courteous communication made for a smooth and reassuring experience. Thank you for recommending our services!
Jenni F. - Brand Ambassador
Verified
Reply from InMotion Hosting
Thank you for the 5-star review, Taofeeq! We appreciate you taking the time.
Jenni F. - Brand Ambassador
Best support I've dealt with from any…
Best support I've dealt with from any hosting company for over 7 years. I'm slowly moving all accounts to InMotion.
Date of experience: June 17, 2025
Reply from InMotion Hosting
We're happy to hear that you had such a positive support experience. It's great to know we've stood out over the years, and we appreciate you moving your accounts to us!
Jenni F. - Brand Ambassador
InMotionHosting is DKIM-Signature ignorant
InMotionHosting is the WRONG email provider if you need to interact with mailing lists for help/support. They do not (and refuse) to understand the email DKIM-Signature header. They think it's OK to include List- headers within the h= section of DKIM-Signature while your email is forwarded WITHOUT List- headers; this causes some list servers to reject your email. InMotion Hosting are obstinate about their incorrect and RFC contrary implementation. In order to be able to get help from the pgsql-general at postgresql.org list; I will have to switch to another email provider.
6/19/25 Jenni, have you read & understood BUG#18822??? Especially:
> The short answer here is that your ISP are fools, or else are
> intentionally preventing their users from participating in
> mailing lists.
That statement is about email providers like InMotionHosting.
Date of experience: June 13, 2025
Reply from InMotion Hosting
We appreciate you bringing this email issue to our attention. We have reviewed our DKIM-Signature and ensured these are standard based on features enabled on our cPanel hosting servers.
For unique situations, customization to the DKIM headers can be made on our VPS/Dedicated hosting plans. We can connect you with our Solutions team to review these settings on your server and offer support. Your feedback is valuable as we improve our services.
We reviewed PostgreSQL forums and discovered that a similar issue was resolved by modifying Exim rules. For reference, see BUG #18822: mailing lists reject mails due to DKIM-signature (https://www.postgresql.org/message-id/Z7oNu1KTYbb5F8np%40momjian.us).
Jenni F. - Brand Ambassador
Verified
Helpful and easy online and with agent assistance.
Was easy to navigate and affordable, even more with the discount.
Date of experience: June 14, 2025
Reply from InMotion Hosting
Thank you for the 5-star review, Christine! We're thrilled to hear you've been happy with your experience.
Jenni F. - Brand Ambassador
Verified
Reply from InMotion Hosting
Thank you for the review! We're thrilled you're getting the most from your hosting plan.
Jenni F. - Brand Ambassador
Great service, even better people
I've been an InMotion Hosting customer for nearly 20 years. First using them as a host for my site, and then as the data center behind my web development and hosting business. The InMotion Solutions team (previously Managed Hosting) is the primary reason I've been an IMH customer for so long. Their data center is great, and highly reliable, but the people there make all the difference. This week alone I've worked with Stephan, Sean, and Mohammad to work on client issues and resolve a server problem I was having, and the three of them are simply exceptional.
Date of experience: June 12, 2025
Reply from InMotion Hosting
We appreciate your long-term loyalty. It's great to hear that our team's expertise and data center reliability have consistently met your needs over the years. We're happy that the solutions team was able to provide exceptional support and resolve your server problem. Thanks for your feedback.
Jenni F. - Brand Ambassador
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.