they want a monthly fee to store your VHS tape to their website before they will allow you to convert it to DVD or USB. minimum of 3 transactions if you want a copy on DVD or USB, all because they wan... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Invited
My experience with iMemories so far has been fantastic and everyone I've dealt with on my account has been very professional. I'd also be remiss not to mention what a great bargain it's been since I'... See more
The VP of marketing for iMemories reached out to me about my recent review, which stated my disappointment in the first batch of videos having tracking marks on them. He called and emailed me to discu... See more
Invited
Trust was the most important issue for me because I was mailing away my precious memories with no backup. And iMemories delivered! The timeframe from getting my digital memories uploaded and then... See more
Company details
- #5 of 8 best companies in Movie Streaming Service
- #7 of 9 best companies in Cloud Storage Service
- #2 of 2 best companies in Film and Photograph Library
- #28 of 55 best companies in Media Company
- #6 of 7 best companies in Photo Restoration Service
- #5 of 9 best companies in Video Editing Service
About iMemories
Written by the company
The Advantage
iMemories is the only company with the ability to use cutting edge artificial intelligence technology to enhance the clarity, colors, and sharpness of your old footage. It's called McKenzie™ AI and it enhances home movies so they look better than ever.Watch the joy come streaming back with the iMemories app. No other company can store your memories in the cloud and let you stream them to any device. It's Netflix for home movies.
The Process
- Pack & Send - Fill a SafeShip Kit with your old home movie films and VHS tapes (no organizing required) and send it in with the included FedEx label.
- Digitization - The iMemories team carefully digitizes your precious memories with the utmost care.
- AI Enhancement - Choose McKenzie™ AI to see your memories with quality you've never seen before.
- Stream & Share - Download the iMemories app to stream your memories to any device and share the joy with your loved ones.
The Story
Since 2004, iMemories has specialized in digitizing analog media and enhancing it with cutting-edge technology, making priceless moments accessible and shareable for generations to come.They are the leading social entertainment company dedicated to transforming how the world preserves and experiences cherished memories.
iMemories has digitized over 100 million assets for more than a million happy customers without losing a single one.
Enhance Your Memories With AI
Written by the company
- Mckenzie AI from iMemories makes your home movies look better than ever.
- iMemories is the only place to have your VHS tapes and movie films digitized and enhanced with artificial intelligence. Using McKenzie AI, iMemories can enhance the clarity, color, and sharpness of your footage to levels you've never seen before.
Satisfaction Guaranteed
Over 1,000,000 happy customers
See why we've earned the trust of over a million families. iMemories has digitized over a hundred million memories without losing a single one. Your irreplaceable treasures are safe with iMemories.
Contact info
9160 East Del Camino Drive suite b1, 85258, Scottsdale, United States
- 8887468638
- service@imemories.com
- www.imemories.com
Enhance, Stream, & Share Your Memories
4.3
Excellent
600 reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
pricing deception
they want a monthly fee to store your VHS tape to their website before they will allow you to convert it to DVD or USB. minimum of 3 transactions if you want a copy on DVD or USB, all because they want to give you a 30 day free trial hoping you won't cancel in time. Took my tape to Walmart for 1/3 the price and was very satisfied.
Date of experience: June 19, 2025
Reply from iMemories
Hi James,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the process left you feeling frustrated and disappointed.
We understand how important these memories are, and the last thing we want is for anyone to feel misled or caught off guard. The 30-day free Cloud access is intended to give customers the flexibility to view and download their memories before deciding whether they’d like to purchase a DVD, USB, or continue with Cloud storage.
We want to assure you that we do not automatically subscribe customers once the free period ends, but we understand how the process may have felt unclear or unexpected, and we truly apologize for any confusion.
Your feedback is incredibly important to us, and we’re always working to make our pricing and process clearer and more straightforward. We’re truly sorry that your experience didn’t meet your expectations, and we appreciate you sharing your thoughts so we can do better.
The service is okay but their…
The service is okay but their relentless email solicitations is more than annoying. After 4 requests to stop, I still get junk from them! Had I known that I would have gone elsewhere. - JLM
Date of experience: May 01, 2025
Reply from iMemories
Hi Julius,
Thank you for reaching out and sharing your concerns about your order.
We truly appreciate your feedback and want to ensure we find the best resolution for you.
A member of our team will be in touch with you shortly to assist further.
Best,
iMemories Team
ADDN:
Hi Julius,
Thank you for your feedback, and we’re truly sorry to hear about your frustration with the emails. That’s definitely not the experience we want for our customers.
Please note that you were successfully removed from all marketing emails as of 5/8/25. However, during your 30-day free access period, you may still receive account- and order-related emails. These messages are designed to keep you informed about the status of your free access window and provide helpful options for saving your memories.
We understand how important your memories are, and our goal is to ensure you have every opportunity to preserve them in the way that works best for you.
Your 30 days of free access ended on 5/21, so you should no longer receive any emails from iMemories as of 5/22. If you do continue to receive messages beyond this date, please let us know and we’ll be happy to investigate further.
We'll see how this goes
We'll see how this goes, but on my first order, I never got an email notifying me that my order was ready for invoicing. Extra fees have become a real pain in this industry. It seems that every scanning company is gorging themselves on extra fees. Why can't we just have a simple basic price for scanning a photo and making the file available for download for a month after completion?
Date of experience: May 13, 2025
Reply from iMemories
Hi Joseph,
Thank you for sharing your feedback. We completely understand your frustration and are sorry to hear that you didn’t receive an email notification about your invoice. Occasionally, our messages can be filtered into Spam or Junk folders, so we always recommend checking there just in case.
We also appreciate your thoughts on pricing transparency. iMemories charges a flat rate per photo for digital conversion. With our current 50% off promotion, the price is $0.49 per image, plus any applicable local tax and return shipping. We’re continually working to make our pricing clearer and more accessible to all customers.
Our goal is to make preserving your memories as simple and stress-free as possible. If there’s anything unresolved with your order, we’d be happy to look into it right away—just let us know.
False advertising in wait time and hidden fees
Timing - it stated on the website that it took around 2 weeks to digitize a VHS tape. They have had mine in the queue for 5 weeks with absolutely no movement. When I called to speak to a representative she told me that they, 'had tried to change that on the website.' What? Your business is digitzing and you can't change your own website? Hidden fees - watch out, there are quite a few. I sure hope that they do a good job on my one VHS tape because if they don't, I will be back to write another review. Not at all pleased with this company.
Date of experience: May 04, 2025
Reply from iMemories
Hi Wendy,
Thank you for your honest feedback, and we’re truly sorry for the delay and any confusion caused by the estimated turnaround time listed on the advertisement website. We understand how frustrating it is to wait longer than expected.
We’re also sorry to hear that you felt misled by the pricing. It’s our goal to be as transparent as possible, and we appreciate you pointing out where we can improve.
Your memories are important, and we want to make sure you're satisfied with the final result. If you’d like, please reach out to our support team with your order details so we can give you a detailed update and address your concerns directly.
The quality and accessibility of our…
The quality and accessibility of our videos have me giddy with delight. Seeing them reminds me of so many things. Thank you very much!
Date of experience: April 27, 2025
Reply from iMemories
We're so happy to hear that you're enjoying your videos! It means a lot to know they've brought back so many special memories. Thank you for letting us be part of preserving them!
Disappointed!
Disappointed. Did they digitize my VCR tapes? Yes. But one of them is grossly out of sync - music and dance. I actually have the original tape AND a VCR player and it is synced perfectly. Also, their website quoted 2-3 week turnaround time when I placed my order...yet it took exactly 7 weeks!! There were additional problems with the digitizing that could have been fixed (terrible static not on the originals) that they did not even try to fix. Bottom line: I would not use this company again.
Date of experience: April 02, 2025
Reply from iMemories
Hi There,
Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointing experience. Your memories are incredibly important, and it’s upsetting to hear that the final results didn’t meet your expectations.
We regret the sync and static issues you experienced—these are not the standards we aim to uphold. We also understand how frustrating the extended turnaround time must have been.
We’d love the opportunity to make things right. If you’re open to it, please reach out to us with your order information so we can review the issue and see what steps we can take to correct it.
Thank you again for your feedback.
I sent in my movies and got them back…
I sent in my movies and got them back after I paid a large sum of money and I guess since I didn’t download them in the first 30 days I have to pay more money to see my videos. I somehow missed that notice.
The last 30 days have been a blur with the loss of my mom and of course it’s very timely to be able to share these videos and now I don’t have them
I don’t understand what did I pay for?
Date of experience: April 21, 2025
Reply from iMemories
Hi Stella,
Thank you for reaching out and sharing your concerns about your order. We truly appreciate your feedback and want to ensure we find the best resolution for you.
Best,
iMemories Team
*Addn: Hi Stella,
First, I want to extend my deepest condolences on the loss of your mom. We’re truly sorry you're going through such a difficult time, and we completely understand how meaningful and timely it would be to have access to your videos right now.
We also apologize for the confusion and frustration this situation has caused. We never want our customers to feel like their memories are out of reach—especially not during a time like this.
While access to your videos is included for 30 days after the order is completed, we completely understand that this window may have passed unnoticed under the circumstances. We’d love the opportunity to help make things right and get you access to your videos again.
Please reach out to us directly, and we’ll do everything we can to assist you.
5 Stars for customer service, not so much for AI at the moment
I previously wrote a review on this site in which I gave a rating of 1 star to this company due to my disappointment specifically in the AI enhancement of some old color photographs I had sent in. My photos had faded to a sort of pinkish haze, but a tiny bit of color was still visible. After posting my review I was quickly contacted by the iMemories VP of Marketing. He bent over backwards to make me happy - working on improving the color quality himself and giving me a significant credit on the cost. I was ultimately happy with the final product and couldn't believe the effort he put into remedying the problem. The VP told me he had shared my input with his team and they will be working on improving the AI outcomes for these types of photos in the future.
I would definitely give a 5 star rating for customer service!!
The 4 star rating is because I'm not really sure when the improved service will be up and running for everyone else.
Date of experience: April 01, 2025
Reply from iMemories
Hi Joan,
Thank you for reaching out and sharing your concerns about your order. We truly appreciate your feedback and want to ensure we find the best resolution for you. A member of our team will be in touch with you shortly to assist further.
Best,
iMemories Team
Updated review
I am updating my review from my initial experience in March. The marketing rep reached out to me after my initial review to help improve my experience, and I did appreciate it. I was initially unhappy because I had sent in and entrusted iMemories them with my photos, but I was unable to get into my account. They seemed unable to fix the issue, and the woman on the phone implied it was something I was doing wrong, my computer etc. When I asked to speak with a manager, she said I couldn't since she had gone home (even though it was midday). Her only solution was to ask if I wanted to cancel the order and pay to have everything returned. Very disappointed.
However, using chat and troubleshooting on my own, I was able to rectify and get into my account. The marketing rep who reached was helpful and wanted to offer me something to make up for it. He did offer to upgrade my digitalized photos with the enhanced feature.
I have since received all of my digitalized photos and videos. I am happy to have them, which is all I ever wanted. I assume I received the upgrade. Hard to say, but they look nice so I'm good. I would give them 5 stars except for my initial contact with the service rep.
Date of experience: March 24, 2025
Reply from iMemories
Hi Donna,
We’re truly sorry to hear about your experience and understand how frustrating it must have been. We sincerely appreciate you entrusting us with your memories and want to ensure you have the best possible experience with us.
It looks like there was an issue with email delivery due to a typo in the email address entered when placing the order for the SafeShip Kit. Since that email was linked to your order and FedEx shipping label, we were unaware of the error at the time. Once we received your email regarding the issue, we identified and corrected the error, allowing you to complete your payment successfully.
We understand how important clear and timely communication is, especially when handling something as precious as your memories. We truly appreciate your patience and understanding, and we’re glad we could resolve this for you. If there’s anything else we can assist with, please don’t hesitate to reach out.
Beware!! Rip OFF!!!!
Beware!!! This is a ripoff site!!!
They don't tell you that a copyright material can't be processed and won't refund you for what you paid. They also aren't upfront with their pricing and want you to pay a monthly fee in order to have access to your material.
Date of experience: March 22, 2025
Reply from iMemories
Hi Jennifer,
We sincerely apologize for any frustration or confusion regarding the processing of copyrighted material.
Copyright laws prohibit the digitization of copyrighted TV programs, Hollywood movies, news broadcasts, and professionally produced content without a signed release form.
If a videotape contains only copyrighted material, we are unable to provide the resulting digital files to your iMemories account. We sincerely regret if this wasn’t clearly communicated before your order was processed. Transparency is important to us, and we do note this policy on our website as well as in the Starter Guide included with the SafeShip Kit.
To clarify, all iMemories digitization orders include a 30-day free trial of iMemories Cloud, allowing you to stream, share, and download your digitized content at no extra cost. After the trial, you have the option to subscribe for ongoing access, but this is completely optional. You may also purchase DVDs or USB drives if that’s a better fit for you. Our goal is to provide flexible and customizable solutions so every customer can preserve their cherished moments in the way that best suits them.
If you have any further questions or concerns, we’re happy to assist. We truly appreciate your feedback and the opportunity to improve our service.
Deceptive Hidden Pricing
Deceptive pricing. They advertise $19.99 but that is just to ship your materials. Once they get it they hold your materials hostage to extort another 31.99. They also use fake reviews to attract business.
Date of experience: March 22, 2025
Reply from iMemories
Hi Bob,
We’re sorry for any confusion regarding our pricing. Our goal is to be as transparent as possible, and we regret that this wasn’t your experience.
We understand how important it is to have all the necessary information when trusting your memories with us.
To clarify, the $14.99 SafeShip Kit is an optional purchase that includes a secure box and a prepaid shipping label to send your media to us. Digitization, DVDs/USBs, and return shipping are separate costs. With the current 50% off promotional code, SAVE50, the digital conversion work is $14.99 per videotape plus any local tax and return shipping. This pricing is available on our website and also outlined in the Starter Guide included inside the SafeShip Kit.
As a courtesy, we have issued a refund for the SafeShip Kit due to the confusion with the process.
Regarding our reviews, we take customer feedback very seriously and assure you that all reviews come from real customers who have used our service. We strive to provide the best possible experience, and both positive and critical feedback help us improve.
Please let us know if there’s anything else we can do to assist you. We appreciate your feedback and the opportunity to make this right.
Very easy to use and convenient, but turnaround time is slow
The signup process and box sent was super convenient. They make it very easy. We confirmed and paid for the quote on 2/21 and still waiting. I sent in 4 VHS tapes and they said 3 weeks and we're over that now. The ease of use and experience is great. In my opinion, they should try and close that turnaround gap. Prior, I used a local company and it was a couple days turnaround time. Granted, not as convenient and I had to drive 20 minutes to drop off tapes and I could have paid a premium to have this done quicker. It's all about value and I'd probably just drop the tapes off next time at at local shop. If I knew the process would take over 5 weeks, that's what I would have done.
Date of experience: March 16, 2025
Reply from iMemories
Hi Nick,
Thank you for your honest feedback! We’re glad to hear that you found our process convenient and easy to use, but we’re sorry that the turnaround time has taken longer than expected.
Our standard processing time is about four weeks, but that can change due to high order volumes or certain order complexities. We understand that timely delivery is important, and we truly appreciate your patience.
Your feedback is invaluable, and we’ll continue working to improve our turnaround times while maintaining the quality and convenience of our service.
Poor service, hidden costs and quality not the best
I did not receive a confirmation that my video was uploaded to their site when I signed up. I waited for a few weeks and called them and was told I needed to send them a payment up front to start the job. That was unclear. Their site advertises a cost of $14.99 per tape. Which I found out is the cost for a cardboard box ONLY to ship your video tape in. Click on the pricing page on their website to see how this is misleading.
The duplication cost I found out later was $46.98 making the total cost $61. Why not be up-front about the costs? Having a category of tape brand and time to calculate actual costs would be in the best interest of customers.
When I did receive the video I thought it was going to be saved to a thumb drive, which I thought was included in the final cost. That is extra. The video quality duplication was poor, quite grainy for it was Beta tape which is usually higher resolution than VHS. You can stream your videos for a limited time only. ( You have to pay for storage, another hidden cost they don't tell you about) I tried downloading my videos as they advertise but the download link never materialized. They claim it can take up to 12 hours to download a single video! My file was only 3 gigs. I send larger music files that are downloadable in 15 minutes. Poor service, hidden costs and quality not the best is why I gave them a low rating.
Date of experience: January 08, 2025
Reply from iMemories
Hi There,
We sincerely apologize for any confusion regarding our pricing, process, and the quality of your transfer. Transparency and customer satisfaction are very important to us, and we regret that your experience did not meet expectations.
To clarify, the $14.99 SafeShip Kit is an optional purchase that provides a secure way to send in your media. Services such as digitization, DVD copies, USB drives, and Cloud Storage are separate costs and not included in the SafeShip Kit.
We strive to provide our customers with all the information needed to make informed decisions and have the best possible experience with iMemories. Pricing details and save options are available on our website and outlined in the Starter Guide included with the SafeShip Kit. We sincerely apologize if this information was not easily accessible or clearly communicated.
The brief delay before downloads become available is part of our standard process to finalize and securely store your files. While we offer cloud storage as an option, it is never required to access your files—you can always download them directly once they are ready.
We truly appreciate your feedback and would love the opportunity to make things right. Please reach out to us and we’ll be happy to assist you.
I started this process on 12/5
I started this process on 12/5. It is now 2/25 and my order is still "in progress". This has taken a ridiculous amount of time. If I had known this going in, I would have used another service. Absolutely unacceptable!
I wonder how long it will be until I get my USB drive?? We going on 12 weeks at the moment, almost 3 months.
Date of experience: February 25, 2025
Reply from iMemories
Hi Renee,
Thank you for sharing your experience. We understand how frustrating delays can be, and we truly regret any inconvenience caused.
Processing times may vary depending on order volume, particularly during the holidays. However, we always strive to complete transfers as efficiently as possible while maintaining the highest quality standards.
To clarify, our standard turnaround time is approximately four weeks from the time your order is received and payment is processed. In your case, the order took about five weeks to complete. Three of your videotapes required additional time for special handling to ensure
the best possible captures of her memories.
As a courtesy for the inconvenience, we have increased your promotional discount from 50% to 60%. The difference will be refunded to the credit card you used for payment, and you can expect to see it reflected within the next 5-7 business days.
We appreciate your patience and understanding throughout the process. If there’s anything else we can do to further assist you, please don’t hesitate to reach out.
Great Customer Service
I sent in a total of 1,400 35mm slides for processing. IMemories worked with me until they knew I was a happy customer. Seeing family pictures from the 1950s through to the 1980s was a lot of fun. What is even better... is sharing them with my family. I look forward to my next trip in to see my Dad. He is going to love them! After all, he took most of them.
Yes, I'd like to thank Geoffrey and Chellie for their excellent communication via email. They addressed all my concerns and really made me feel important to them.
My order was 35mm slides to digital processing, order #0006931805.
Date of experience: February 18, 2025
I located a vitally important hi-8…
I located a vitally important hi-8 recorded movie and I needed to view asap. I was unable to view on my camera because it had been discarded. I then tried my hi-8 player/recorder and it malfunctioned, I then tried my Hi-8 compact player and it also failed to work. I checked the internet for Hi-8 transfer to CD and I selected "imemories" as it was #1 recommended. I paid the transfer fee 23Jan2025 however on 26Jan2025 Fedex delivered a large over-size box for my Hi-8 cassette. I sent back the same over-size box that day however, 10 days later they said they received my cassette that was delivered to them 7 days ago they now required a password and an additional fee to process my order. I called & was advised another 2 - 4 weeks to view the on-line conversion & that I could not get a CD until I viewed the on-line conversion & pay another fee.
Date of experience: February 04, 2025
Reply from iMemories
Hi Robert,
We’re sorry that your experience didn’t meet your expectations. Transparency is important to us, and we regret any confusion regarding our process and pricing.
To clarify, the $14.99 SafeShip Kit is an optional purchase designed to securely send your media to iMemories. Services such as digitization, DVD copies, USB drives, and Cloud Storage are separate costs and not included in the SafeShip Kit.
We understand how important it was for you to access your Hi-8 movie quickly, and we sincerely apologize if our process wasn’t clearly communicated upfront. Our goal is always to provide a smooth and satisfactory experience.
As a courtesy, we’d love to send you a complimentary DVD once your digital conversion is complete.
We truly appreciate your feedback, as it helps us improve and better serve our customers. Please don’t hesitate to reach out if you have any further questions or concerns.
I haven’t gotten the product yet but I…
I haven’t gotten the product yet but I will say their customer service person was pretty unprofessional. I paid 15 for the box and the return cost is 50.00 in 3-4 weeks which is there turnaround time. There was no discussion about format or anything else other than when are you going to pay. I mentioned the invoice price didn’t include the 50% off and she told me I needed to add the code to their invoice, but she would do it for me. I’m an oldster and wasn’t born in a digital world but I would appreciate better customer service. Maybe add an oldster call in line 😊
Date of experience: January 31, 2025
Reply from iMemories
Hi Susan,
Thank you for sharing your experience with us. We truly appreciate your feedback and apologize if your interaction with our customer service did not meet expectations.
We strive to provide clear communication and a smooth process for all of our customers. Please know that we are here to assist you every step of the way. If you have any questions throughout the process, we’re happy to help. Our goal is to ensure you have the best experience when trusting iMemories with your precious memories.
If there’s anything we can do to address your concerns or make this right, please don’t hesitate to reach out to our customer care team.
Thank you again for your honest input. It helps us to improve.
I am absolutely thrilled at the quality…
I am absolutely thrilled at the quality and ease of accessing our videos. Watching them brings back so many memories. Thank you so very much!
Date of experience: January 20, 2025
Reply from iMemories
Thank you, Steve & Tammy, for your kind words and trust in iMemories! We're honored to have helped restore and preserve your precious memories. It means the world to us!
Bad results
Bad results. Recently I had some slides digitized and the finished product was substandard. Many of the reproduced images had unnatural color shifts and in numerous examples the copied slides were so underexposed that it was impossible to correct the errors on my computer. Shadow areas lost almost all detail in more than a few images. The copied images also contained many dust specs as a result of the slides never have been cleaned before the digitizing. Other services had done this so I expected it here also. My resulting complaint was met with the response that I didn't understand the process, what was possible and how good the quality of my order actually was. Sadly this all had no basis in fact as I am a professional photographer since 1979 who has used other copying services over the past 20 nears without ever experiencing any such issues. Having read so many positive reviews I felt compelled to write this and relate my personal experience.
Date of experience: November 21, 2024
Reply from iMemories
Hi Randy,
We’re truly sorry to hear about your disappointing experience. Your feedback is invaluable, and we take it seriously.
When we perform the digital conversion, we carefully dry-clean the slides (without using chemicals) to remove any loose dirt or debris. However, this process does not eliminate embedded dust, hair, or debris within the slides themselves. After cleaning, your slides are processed with color correction to help make the colors look as natural as possible.
We understand how important it is to preserve your memories with the highest quality possible. We would love the opportunity to address the issues you experienced and make things right. If you're willing to send the slides back, our team will carefully review and reprocess them to ensure the best possible results.
Your satisfaction is our top priority, and we want to earn back your trust.
Please don’t hesitate to reach out to our customer service team so we can assist you.
We were terribly upset and disappointed…
We were terribly upset and disappointed when we saw your so-called “professionally digitized” videos. There was no improvement at all, and the audio was not even there on some of the videos. And all the videos were not even transferred. We would like a full refund. We made a DVD from one of the video tapes years ago and that DVD is better than what you did. This “one-of a kind experience” was awful. Your reviews seem too good to be true, and they are.
Date of experience: December 20, 2024
Reply from iMemories
Hi Fritz,
We’re very sorry to hear about your experience and deeply regret that our service did not meet your expectations. Your feedback is important to us.
We understand how important your memories are, and that you want the best quality possible from your videos. Our team strives to deliver the best possible capture of your memories.
iMemories would greatly appreciate the opportunity to make this right. If you're willing to send the tapes back, our team will carefully review and reprocess them to ensure the best possible results.
Please don’t hesitate to contact us at (800) 845-7986. Your satisfaction is very important to us.
Addn:
Hi Fritz,
We would love to address your concerns and reprocess your videos. We understand how important your memories are, and are committed to making this right!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.