Hospiten Reviews 64

Subject: Complaint Regarding Missed Appointment and Unacceptable Treatment

Dear Hospiten team,

An appointment for a blood analysis was scheduled since January 2025, and I received multiple confirmations, including one via text message the day before. I drove 40 minutes to the hospital, only to be told there was no appointment scheduled. However, the appointment was clearly visible on the Hospiten app and also listed in the printed overview of my "citas" from January.

What’s more concerning is the way I was treated. I was spoken to as if I didn’t understand anything, and the situation was brushed off with laughter. I found this extremely disrespectful and unprofessional.

This experience is unacceptable.

Date of experience: June 23, 2025

Went to an interview with them for Tenerife Sur that lasted not even 2 minutes. The Spanish woman ( I am not Spanish ) looked at me in a very bad way and yelled at me from the first second. Asked me just one question, then, said that I can leave. I asked why did they asked me to come then, based on my CV ( got over 10 years of experience and I speak 5 languages ). Yelled and talked really bad... I sent an official complaint to their offices, they don't even bother to professionally answer me why that woman behaved like this.

Date of experience: April 01, 2025

A scam. Avoid at all costs.
First of all, let me just tell you what my diagnosis eventually was.
Jock itch in my butt crack.
Cured with an over the counter cream.

I work far too hard and don’t have time during the rest of the year to visit a health professional, so when I saw that there was a doctor available at the resort, I thought that it would be the right time to nip and then just get this checked. For US$150 she gave me a “full check up” (??) and then told me I needed to go urgently to the emergency room to see a dermatologist. She told me it was nice there, that they had Wi-Fi and aircon, and I’d be treated very well. She’d also arrange the taxi for me to get there… Immediately!
On arrival there and after me questioning several times what this was going to cost I was yet again herded back to my cubicle with the promise that I’d be presented a bill before it went any further only for a third “doctor” to magically arrive before the running invoice, and claim to be a dermatologist. After my taking my pants off for a third time that morning , he advised me that I had a “mushroom infection“ and that I should stay in overnight for observation and go immediately onto a drip.
At that point, I had a nasty feeling and went to reception where I was advised that the bill for my stay so far was a mere $950.
After backwards and forwards jesuitical arguments with the front desk manager (things like - “we treat the patient first, not the money”, and “if you don’t pay you go to jail” (for a civil disagreement for goodness sake!), and various other bs avoidance techniques), I eventually called the police and got away with a mere $500 bill. But it took me six hours. During which time the door was locked on me and an armed guard placed there. If you’ve got insurance and you don’t really care, then I STILL wouldn’t go there. But I doubt very much if any of the so-called doctors I saw were actually qualified at all. If they were, I would be very interested to see what wording of hypocrite oath they signed at the completion of their training. An utter sham, a scam and disgrace. How this is permitted to continue is disgusting. Punta Cana is off the list - clearly this is sanctioned and ignored by the authorities. Be warned.

Date of experience: April 07, 2025

Dr Hierro at clinic assist on our resort (Bahia principe luxury Bougainville) was brilliant. Couldn’t fault her, very through before administering meds, booked a follow up to make sure everything was going well with treatment. Very helpful and friendly.

Date of experience: May 09, 2025

Everything that can go wrong, went wrong. The care of staff requires a lot of work, they have very little empathy towards their patients, the food is appalling and when you called them to your room they take forever to come to you. An experience I wish not to repeat!

Date of experience: March 23, 2025

Arrived at the hospital (Puerto del carmen) on 6/4/25, my wife (June) had bad eye infections due to a fall.
Our first contact at the hospital was Alex, an interpreter, who was very professional and proved to be a 'god send' that made the whole process simple and kept us upto date on day to day affairs.
The staff are professional, polite and very helpful and supportive.
The doctors are exceptionally professional and practised a wide range of medical knowledge.

Date of experience: April 06, 2025

I cannot give this hospital any stars.. My husband currently is in severe critical care and may not survive.

We were in the Dominican Republic on January 31/25 and stayed at the Dreams Royal Palm Beach and he contracted a Flesh Eating Baceria on this foot after getting out of the hot tub on the balcony at Dreams Royal Palm in Punta Cana- he knicked his toe and the bacteria entered.

The next morning his foot was swollen and infected - and one toe purple. I took him to the Doctor on the resort and she said we needed to be taken to HOSPITEN BAVARO - which we went to immediately.
As soon as we arrived we were admitted - my husband was given an IV antibiotic treatment - and was told it was only due to his diabetis. Nothing was done for the infection on his foot - only an oral ointment and it was wrapped == they did not diagnosis him with Necrotizing Fasciitis -- which is a very rapid moving flesh eating bacteria of the tissue with a 36 hour turn around time which he contracted at Dreams Royal Palm.

They held him at the hospital until the next day- would not let me leave until they keep charging my American Express card -- he had no treatment the second day -- we were trying to get out of this clinique and they kept delaying = saying billing was underway -- no treatment was given to my husband after 10am of the day of departure but their invoice said 30 treatments - I asked them to please discharge us and provide a wheel chair - and they refused. I finally got him a wheel chair on may own that I found in the hallway and we took a taxi back to the Dreams Royal Palm.

We then got aboard a plane the next day and I took him into the emergency room immediately . The ER doctor said he contracted a Flesh Eating Bacteria - diagnosed him properly and put him into surgery right away -- he then underwent 2 surgeries - one with the immediate removal of all of toes on his left foot , the next with the removal of his left foot.

He is still in critical care- they are still giving him major antibiotics to monitor the infection he got at Dreams Royal Palm from the water/hotub.

I do not know if he is going to survive this -- but had Hospiten diagnosed him improperly -- they just said it was an infection --NOT a flesh eating infection that has a 36 hour turnaround time. It has been a true nightmare.

Hospiten kept us there for 8 hours for billing on the day of discharge - and not proper diagnosis and kept charging for bogus charges when he was not even getting any treatment.

I hope my husband survives -- please do not go to this hospital -- clinic - whatever it is -- beware . Please -- beware.

I hope my husband survives this -- the hotel staff also for referring us need to be accountable. Beware of Dream Royal Palm in Punta Cana for not having sanitary environment and for referring us to Hospiten
Bavaro.

Date of experience: January 31, 2025

This so called hospital is an absolute discrace & one big rip off scam!!!! I got sent there by my hotel after i had seen the nurse , which i had to pay for !! $525 to assess me even though they done exactly what the nurse at my hotel had just done !! I just needed antibiotics for a chest infection. For the next 9 hours they tried to get me to do every test & scan available & convince me i had a possible bloodclot & emphysema & i would have to stay in overnight in a icu bed at a cost of $10,000 !!! Needless to say we soon worked out what they were up to & after $2500 of "CARE " i told them i didnt want a ct scan for $1800 & i wanted a prescription for antibiotics & was leaving. They wasnt happy about this & said i could die on the plane home !!!! I got the prescription ,paid the bill & left. Everyone in that hospital is in on it. It was the worst experiance i have witnessed for vunerable patients & holidaymakers.They didnt even offer a drink & i had to beg for a blanket.This is one big insurance scam & they should all be ashamed of themselves . They wouldnt see me until i put down $1500 deposit . DO NOT USE THIS EXCUSE FOR A HOSPITAL !!!!!!!!

Date of experience: January 12, 2025

Beware of this company. Report them for fraud and report to the health and tourism ministry. We reported them for extortion

They are a fraud!!!!

My husband and I travelled on 12/3. He had an issue with a hernia when we arrived and we saw the HOSPITEN doctor in the resort. We have experiences with hernia in the past and fever being absent we know we had a few hours to get back to the US which we told them we wanted to do. We begged them to just give us pain killers so we could fly back because we didn't feel safe or comfortable being treated in the DR. THEY SAID NO. They sent us to a second location for imaging.

The HOSPITEN staff at the second location was rude, borderline abusive. They denied us imaging even with us offering to pay cash. We paid for some medicine and they quoted us 26 k for a surgery because “your husband is dying”. The surgeon told us the surgery was necessary, this was all a lie. She had no way to knowing without imaging. She refused to do the imaging even though I begged her and offered a credit card to not avail.

I told them absolutely no to the surgery, when they figured no money was cometh she gave us some pain killers and we were able to fly back, but not without she telling me I was going to jail if my husband died. She was also adamant he wasn’t going to be able to fly.

I booked an emergency flight and made it to the airport around 10 am on 12/4, United Airlines gave us a wheelchair and I was able to manage his pain with the 9 pills they gave us and Aleve. They charged us almost $1000 dollars for 9 pain pills.

The people in the airport were nothing but angels that were sent from heaven. He slept thru the flight (no fever thanks God). We got to the EMERGENCY ROOM AT THE UNIVERSITY OF MARYLAND HOSPITAL and a Walter Reed Hospital surgeon (same hospital that treats the president of the United States) examined my husband.

Not only the cat scan showed he never was at risk of dying , his hernia was treated without surgery. They ran his blood work, no infection, nothing. Yes a hernia is urgent but Punta Cana is a couple of hours away from Florida. All we needed was palliative care to get him to the us. All we got was threats and lies. And on top of that she basically kidnapped us with threats of legal action and it was all a lie. That is crazy. The surgeon named Niziel Azul Espinal de Rodriguez and the resort doctor Carlos Jose del Rosario exaggerated my husband condition to charge us more, denied us the care we requested, denied us medical agency. We are not animals, we have the right to decide what happens to our bodies.

The doctors with Hospiten lie, lie and lie. Americans are only cash cows to them. They don’t care about the guests health or care. They treated us like cattle, like we did not have agency and not we weren’t humans and we are still allowed to choose our care. I am quite sure humans rights are universal and even though we aren't in out country we still have them.

We feel the need to warn Americans not to go to this resort if hospiten is on site abusing and lying to your customers. It is a shame, the staff at the resort are lovely and the beach is beautiful. But we are not animals. We are also planning on placing a complain with any pertinent medical authority in the United States and the Dominican Republic. But most importantly we need to warn the public via social media not to go there. Because we don't want people to be hurt or god forbids die because of hospiten fraud.

I spoke today to the tourism police and they confirmed this is a fraud and encouraged us to file a criminal complaint which we Will do Monday. I also email this to the ceo of Barcelo group.

Date of experience: December 03, 2024

Our experience at this facility was nothing short of a nightmare. From the moment we arrived, it was clear that their primary goal was to extract as much your dollar money as possible, rather than provide genuine medical care. The entire event felt like a well-orchestrated scam, involving even the doctors.
The charges were exorbitant—far beyond what one would expect in any first-world country for basic services like a blood test, consultation, and the use of gloves. It was appalling. A blood test report which cost of every test on the same blood sample adding up hundreds of dollars just to fake reach their limit. I’ve attached the report to illustrate just how outrageous their billing is.
We were misled by a nurse at our resort who suggested that our daughter needed to see a general practitioner. However, we ended up in what turned out to be an emergency room and full-fledged hospital, where they seemed more interested in running unnecessary tests than addressing her condition.
Despite our daughter only experiencing vomiting without any signs of dehydration, they insisted on multiple tests, including X-rays and urine samples. They even attempted to insert an IV needle under the guise of drawing blood, which was completely unnecessary. We refused the IV, but they forced it upon her anyway.
Realizing the scam we were caught in, we decided to remove our daughter from their care. They refused to provide any oral medication or prescriptions and insisted we sign a letter before leaving. In the end, we paid $1,000 for absolutely no beneficial outcome.
Thankfully, our daughter is fine now, and we are relieved that we trusted our instincts to take her out of there. I strongly advise others to avoid this place at all costs—it’s a scam that preys on vulnerable patients.

Date of experience: December 10, 2024

This is the worst hospital, especially for the cruise ship workers. The doctors are continuously failing the workers medical if they don't "wet their palm". Many people have been complaining about this place. I wish I could have put zero star. My advise to this hospital is to review your customer feedbacks, because all your patients cannot be wrong if they are all having the same issues.

Date of experience: November 20, 2024

Absolutely awful won't let u sit with the patient no update to what's happening, make u feel so unwelcome can't wait to get back to the UK

Date of experience: November 07, 2024

I was taken off a plane collapsed with a severe uti. The paramedic was wonderful and kind. They took me to Hospiten Sur and gave me treatment immediately. We were given a double room so my husband could stay with me which we were grateful about.
I had great medical treatment: saline drip, strong antibiotics with a night shift nurse giving me my meds. I had head scan to check for stroke or brain injury and ultra sound scan for kidney and urinary checks. We were fed three times a day and given bottled water. The room was lovely with French windows and balcony. Great en suite clean linen and toiletries. Many staff spoke some English but the translation department helped with doctor visits and admin for insurance. It was very peaceful and I am now fully recovered a week after returning home. I was given a prescription for more antibiotics and painkillers as well as a sheaf
of info for my GP. Thank you to all staff and medics.

Date of experience: October 01, 2024

Unfortunately, Hospiten Los Cabos is horrible. While some of the people who worked there were nice, the hospital administrator was a very unkind nasty woman. They only wanted our money and to agree to a surgery for my husband while we were on vacation and flying home the next day. Once we wouldn't agree, they told us we had to leave. So we went back to our hotel and flew home the next morning. Since then they have been paid both by us when we were in the hospital as well as by our insurance company. They have over $3,000 more than the total bill. But they are refusing to refund my money. They are basically criminals. They never answer the phone of their international billing office in Florida. And the person I am supposed to be working with ignores my emails and my repeated attempts to speak to a supervisor. Just stay away from these people. Go anywhere else.

Date of experience: June 06, 2024

Hospiten sur tenerife, Dr Nazco shouldn't be called a doctor, He is absolutely incompetent and blames mobility issues and chronic pain, fatigue, high cancer markers and epstein barr all on Ptsd I suffered as a child 40 years ago. Failed to even listen to the list of symptoms I have, failed to do any physical examination, failed to look at my blood test results and decided all my problems were psychological and go take antidepressants. I am in so much pain I can not even get up my stairs to use the bathroom but he decided that is because I have PTSD. he is an absolute joke of a doctor and the empathy of the devil.

Date of experience: September 06, 2024

Montego Bay hospiten is the worst place you can ever goto, they would not even treat my dad after having a stroke until they had 20,000 dollars sent over. My dad is not doing well because of this place after days of being there costing 10,000 a day. Finally we got him back to the US and they couldn’t even send over a decent medical report as to anything they did to him, if the did anything at all. Never travel without travelers insurance because you will not be touched unless they have the money in front of them!!

Date of experience: August 21, 2024

If you are a citizen from the European Economic Area (EU+ Iceland, Norway and Liechtenstein) and need medical services in the South of Tenerife...

please note that this Hospitén Sur close to Playa de las Américas, Los Cristianos and Adeje is a "concertado" hospital (private with agreement with Social Security in Spain). This means that the agreement does not cover all treatments for free even if you come with the European Health Insurance card.

If you need a public hospital in the South you can go instead to Arona, Hospital del Sur in Tenerife. That one is public and is not so far. They do not have all specialities though.

This was the experience of our daughter on 26 June 2024. After being examined they told her the services needed would require an specialist (and ingreso) and that would cost her money. On the phone they had previously told me she would be welcome with the European Health Card because they had an agreement with the Social Security (concierto).

The other good alternative for a public Hospital is the one in La Candelaria near Santa Cruz. This one has all specialities and a very good reputation.

Date of experience: June 26, 2024

My TUI hotel has a preferred GP to see guests. The GP sent me to Hospiten Roca who asked for my bank card as soon as I arrived. Apparently I needed Euro10,000 to get tests and treatment. They had no charging agreement with San Rogue or my insurer. When I returned home I was advised the vast majority of the investigations were unnecessary and I also suffered sepsis from the catheterisation for the unnecessary tests. Ask your hotel rep to guide you to San Rgoue hospital. Avoid this clinic they overcharge. Also avoid any private GP who refers you unless you have the money to pay.

Date of experience: June 19, 2024

This is a follow up to my previous review
Although as requested I emailed customer service I had no response to my serious complaint. I cannot believe that Hospiten condones a doctor who has denied injecting my face when I have shown the medical director Dr. Salas written proof that this happened!

Date of experience: February 21, 2024

When you are sick you dont want angry disreapect people in a hospital, but if you lile that go there!

Hospiten Estepona

Date of experience: February 07, 2024