Hightail Reviews 1,534

It used to be good. But without proper testing, bad planning or quality control they released an update in Nov 2024 that broke the mobile experience. It seem as if they are limited on engieering resources and are unable to fix this anytime soon. Its been 5 months. Its such a shame that they did this to themselves.

Date of experience: November 30, 2024

This complaint is about Hightail, can be found at hightail.com.

After cancelling my annual subscription of $159.99, they restarted the subscription the following year without my knowledge and resumed charging my credit card.

In Nov 2020, after a couple of years of this, I noticed it and cancelled the subscription again.

Now, today, I noticed I was being charged again and when I look to past statements they’ve been charging me since 2021!!!

When a subscription is cancelled. The buyer assumes it will stay cancelled. Very shady!!

Date of experience: November 18, 2024

Siobhan Challinor is great. Absolutely amazing so friendly and welcoming nothing to much trouble lookd after us thank you so much. Merry Christmas xxx

Date of experience: December 22, 2024

Hightial.com was great until recently - the Cookies constant popup window prevents the user from using the website unless an Agree or Reject cookies is checked. EVERY SINGLE time. it's annoying. I tried it on several internet provider platforms, "Edge", Google Chrome and Firefox. SAME problem everywhere. I tried to reach out - no reply.

Date of experience: August 31, 2024

I've been using Hightail to send large files for years, but I have lately had persistent problems. First, their Express app stopped working, so I started sending files directly from their site. Then that stopped working too....I tried two different browsers and followed all the troubleshooting steps. I contacted customer service and discovered that they now send out computer generated replies with the same info over and over, even when I send detailed e-mails with screenshots. I'm fed up. This service is no longer reliable and does not care about its paying customers.

Date of experience: August 20, 2024

Can't sign in, rejects valid credentials.

Date of experience: February 19, 2024

Date of experience: April 30, 2023

Its a very nice company i have tried it now so i ask people to review this

Date of experience: March 15, 2023

It's very trustable and reliable for earn money.

Date of experience: March 05, 2023

Date of experience: November 15, 2022

I never knew what Hightail was until I started working with a company who uses it. I happen to like that the files that I need most are always there and updated with the newest material. All of that is coming from a not so tech savvy individual. I also love how they’re always putting seminars together and inviting other to join with them to learn from one another. It’s just like one big happy family.

Date of experience: August 04, 2022

Very reliable and worth an upgrade + expansion to other services besides file transmission once our company's demonstration project gets funded

Date of experience: July 24, 2022

It's a great service. Works everytime

Date of experience: June 16, 2022

Date of experience: June 11, 2022

Great service. Thank you.

Date of experience: June 07, 2022

The mobile app needs a serious upgrade. Works fine on lap top and stationary machine.

Date of experience: May 31, 2022

The service is near perfect. Wish there was a period where you can "undo" the send button.

Date of experience: May 30, 2022

Very useful. Works well and transfer files fast.

Date of experience: May 22, 2022

The service and the simple availability is fantastic.

Date of experience: May 17, 2022

Date of experience: May 16, 2022