STAY AWAY FROM THIS COMPANY!! Just received Sjel 29" Velvet Accent Chair. I can see why it is non returnable. It is absolutely horrible. Like sitting on a rock. Looks deceivingly nice but not wort... See more
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Review summary
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See what reviewers are saying
We ordered an entertainment console from Hernest. It was a beautiful table, but it was damaged in transit. Hernest’s customer service team was so easy to work with and they sent us a replacement table... See more
Company replied
Ordered a media stand and it is absolutely gorgeous! It’s great quality. Came fully assembled, all I had to do was scree on the hardware. Two of the handles didn’t screw on properly but I had replacem... See more
Company replied
Purchased a small dining table with a wooden base and a sintered stone top. The base and top were packed separately and well, both arrived in perfect condition. The only assembly was attaching the two... See more
Company replied
Company details
- #23 of 29 best companies in Living Room Furniture Store
- #34 of 42 best companies in Bedroom Furniture Store
- #75 of 95 best companies in Decoration and Interior Design Store
- #150 of 174 best companies in Furniture Store
- #7 of 8 best companies in Sofa Store
Written by the company
At HERNEST, we believe that premium design should be accessible to all. By embracing natural elements and retro details within modern aesthetic, HERNEST crafts furniture that feels textured and soothing, inviting an inspired living. We believe everyone deserves to live beautifully — that’s why we’re on a mission to make premium design accessible to all. To be the lifestyle furniture brand people turn to when creating a space that’s thoughtful, personal, and beautifully lived-in.
Contact info
8220 80th Place South, 98032, Kent, United States
- 877- 308-0527
- service@hernest.com
- www.hernest.com
4.0
Great
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
We ordered an entertainment console…
We ordered an entertainment console from Hernest. It was a beautiful table, but it was damaged in transit. Hernest’s customer service team was so easy to work with and they sent us a replacement table very quickly. I’d highly recommend Hernest!
Date of experience: June 30, 2025
Reply from hernest.com
Dear Emily,
Thank you so much for taking the time to share your wonderful feedback! We truly appreciate your kind words and are thrilled to hear that you were satisfied with the replacement table we sent you.
We are sorry to hear that the original table was damaged during transit. We always strive to ensure that our products reach you in perfect condition and are upset that this wasn’t the case this time.
We’re so glad you had a positive experience with our customer service team! We are here to make things right and we’re happy that could assist you quickly and efficiently.
Your feedback means the world to us, and we’re grateful for your patience and understanding throughout the process. We’re always here to help if you ever need anything else, so please don’t hesitate to reach out to us directly.
Best regards,
Hernest
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Exceeded my expectations
Ease of ordering, the fast shipping, excellent packaging, quality of the product, follow up customer service and overall value. All of these qualities met or exceeded my expectations.
Date of experience: June 19, 2025
Reply from hernest.com
Dear Cj,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
Hernest
STAY AWAY FROM THIS COMPANY! BUYER BEWARE.
STAY AWAY FROM THIS COMPANY!! Just received Sjel 29" Velvet Accent Chair. I can see why it is non returnable. It is absolutely horrible. Like sitting on a rock. Looks deceivingly nice but not worth over $300. Not worth $100. I could find better at Walmart or dollar store. Company should be ashamed of the obviously fake reviews suggesting this is a comfortable chair. I should have searched more independent reviews before buying. Offered a10% discount on the next purchase from them - told them keep it. Would never buy anything else from this garbage company.
Date of experience: June 18, 2025
Reply from hernest.com
Dear L Roe,
We sincerely apologize for the poor experience you’ve had with your recent purchase. Your feedback is incredibly important to us, and we’re truly sorry that the product did not meet your expectations.
We have already reached out to you via email with a new solution to address this issue, and we hope you’ll find it satisfactory. Please check your mailbox, and feel free to reach out to us if you need any further assistance or have additional concerns.
We understand your frustration, and we take all customer experiences seriously. Regarding the reviews you mentioned, we value transparency and are committed to ensuring that our customers have accurate and honest information.
Thank you for taking the time to share your feedback. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.
Best regards,
Hernest
I am not happy
I am not happy! I have previously purchased a dining table from this company and it was a good experience but purchased another dining table last week and it has been the opposite! Firstly the table was shipped a week late granted they offered me 25 refund but then today it arrived without instructions and many screws with no holes … am I supposed to be drilling holes into this table and why are there holes in the top of the table but not shown in the manual … it seems it’s impossible to put together and talk to anyone who is familiar with the product. I need help and no one is helping me ! NOT HAPPY
Date of experience: June 28, 2025
Reply from hernest.com
Dear Patrick,
We’re truly sorry to hear that your recent experience with us has been less than satisfactory. We understand how frustrating and disappointing it must be. This is not the level of service we strive to provide, and we deeply regret any inconvenience this has caused you.
Please know that we take feedback like yours very seriously, and we want to ensure we make things right. We will investigate this situation immediately and reach out to you within the next 24 hours to provide a resolution and further assistance.
If you have any other suggestions or feedback, please do not hesitate to contact us via these options:
https://www.hernest.com/help
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Hernest
Gorgeous tv stand
Ordered a media stand and it is absolutely gorgeous! It’s great quality. Came fully assembled, all I had to do was scree on the hardware. Two of the handles didn’t screw on properly but I had replacement pieces within one week that worked perfectly. Buying furniture online can be a little terrifying but this experience was stress free and I couldn’t be more happy with the product.
Date of experience: May 15, 2025
Reply from hernest.com
Dear Natasha Harris,
Thank you so much for taking the time to share your shopping experience! We are thrilled to hear that your new Media Console exceeded your expectations and that you are absolutely delighted with the product.
We’re glad to know that the quality of the item impressed you and that it arrived fully assembled, making your experience even more seamless. It’s wonderful to hear that the hardware installation went smoothly, and we’re relieved that the replacement pieces we provided quickly resolved the minor issue with the handles. Your satisfaction is our top priority, and we’re so happy to have made that process stress-free for you.
We completely understand that shopping for furniture online can feel a bit daunting, but we’re thrilled that your experience with us was such a positive one. Your kind words mean the world to us, and they motivate us to continue delivering exceptional products and services.
If you ever have any questions or need further assistance in the future, please don’t hesitate to reach out to us.
Best regards,
Hernest
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The shelving unit was literally…
The shelving unit was literally cardboard it arrived broken we still tried to make it work but if you put a screw in it would fall apart. Inside the shelving pieces was literally cardboard terrible product. Now it's a hassle to get a return label- which not sure they will give me one, as they know it’s junk. They are currently using an excuse such as “ it was on sale”, this is their reasoning for making me wait to get a email that ‘ may or may not’ have a return label. This is literally a box full of cardboard. Furthermore our home burned down, we are trying to replace furniture, the last thing we want to return furniture we so desperately need. Or to carry a heavy box of a 50 pieces fiberboard, and 100 screws, then shlepping it to the post office. Even though it arrived broken, we just needed furniture..so we still tried to make it work. The false wood cabinet fell apart with every screw… it was so poorly made. I’ll post an update if they give me a refund and a shipping label to return it - I will certainly update my review..I hope this is an honest company, but I have my doubts…seeing that this is absolutely embarrassing on their part- to pass this off as a shelving cabinet unit. Their customer service number doesn’t work, I could only can reach them via chat.
Date of experience: June 19, 2025
Reply from hernest.com
Dear Lisa Mason,
Thank you for taking the time to share your feedback with us. We truly understand the frustration you’ve experienced with your recent purchase. Please know that we take our customers’ satisfaction very seriously, and we are deeply sorry to hear about the poor quality of the item you received. This is definitely not the experience we wish to create for our customers.
We are sorry to hear that the product arrived in such a condition. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely. To address this, we have already sent you an email with a solution. We kindly ask you to check your mailbox for this email, as we are committed to resolving this matter as quickly and smoothly as possible for you.
We also sincerely apologize for the inconvenience you experienced when trying to reach us via phone. Unfortunately, our phone lines may be busy at certain times, especially during peak hours, which could have caused the issue when you called. Please rest assured that we are doing our utmost to ensure our customers have a positive shopping experience on our website, and your feedback is invaluable to us. We deeply regret missing your call and the frustration it may have caused. Your time is precious to us, and we are truly sorry for the inconvenience.
We completely understand the inconvenience this has caused, especially during such a challenging time for you and your family. Replacing furniture is a priority, and we wish you the best in rebuilding your home. Please rest assured that we are not using the sale as an excuse—our products are always expected to meet our quality standards, regardless of their price.
If you have any further questions or need assistance, please feel free to contact us via these options: https://www.hernest.com/help
We will work on answering your questions as soon as possible and be happy to help you at any time.
Best regards,
Hernest
Six Dining Chairs
We ordered 6 dining chairs. 4 had minor defects but Hernest replaced them immediately. We appreciate their commitment to quality and love the chairs.
Date of experience: June 16, 2025
Reply from hernest.com
Dear Kiersten Bass,
Thank you for taking the time to share your positive feedback!
We're thrilled to hear that you're satisfied with your dining chairs and that our commitment to quality has exceeded your expectations. It’s wonderful to know that our prompt service and dedication to resolving any issues you encountered have made a difference.
Please don’t hesitate to reach out to us again if you have any further needs or questions—we’re always here to help!
Best regards,
Hernest
Sturdy, Nice-Looking Small Table, Good Quality for the Price
Purchased a small dining table with a wooden base and a sintered stone top. The base and top were packed separately and well, both arrived in perfect condition. The only assembly was attaching the two pieces together. The fluted base is real wood, and to my surprise the wood fluting is sanded smooth enough that it's not a dust and hair magnet. The top is smooth, elegant, and easy to clean. Despite the pedestal design, the table feels sturdy and safe with no fear of tipping. Shipping wasn't super fast, but wasn't out of line and was free! Overall, very happy with my purchase.
Date of experience: June 28, 2024
Reply from hernest.com
Dear Jillian Blubaugh,
Thank you for taking the time to share your shopping experience. We are thrilled to hear that you are happy with your dining table purchase and that both the wooden base and sintered stone top arrived in perfect condition.
We appreciate your kind words about item. It’s always great to know that our craftsmanship meets your expectations, especially regarding the sturdiness and safety of the pedestal design. We’re happy you understood the shipping time while still enjoying the convenience of receiving your product without additional costs.
If you ever need anything else or have further questions, please don’t hesitate to reach out to us. Your satisfaction is our priority, and we’re here to help.
Besrt regards,
Hernest
The product we received exceeded…
The product we received exceeded expectations. A very nice sideboard!
Date of experience: June 11, 2025
Reply from hernest.com
Dear Happy Consumer,
Thank you for your love and kind words and for taking the time to share your positive experience with us! We're thrilled to hear that our product exceeded your expectations and that you love the sideboard.
Your feedback means the world to us, and we’re always happy to hear when our customers are delighted with their purchases.
If you ever have any questions or need further assistance in the future, please don’t hesitate to reach out
Have a nice day!
Hernest
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Fast service and delivery
Fast service and delivery. Great customer service.
Date of experience: June 09, 2025
Reply from hernest.com
Dear Jared,
Thank you for your love and kind words.
We are thrilled to hear that you had a great experience with our fast service, delivery, and customer support. Your feedback means the world to us and helps us continue to improve.
If you ever need anything else or have any further questions, please don’t hesitate to reach out.
Have a nice day!
Hernest
Love our experience
Love our experience. Did not know it came fully assembled, which was a nice surprise. We had a little Nick and the furniture seems to be prone to dense if not careful. However, we have little toddlers so I think that’s to be expected. Very happy with the service and quality of the furniture.
Date of experience: April 15, 2025
Reply from hernest.com
Dear Dee,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
Hernest
Good customer service
I ordered 2 sets of barstools and a console. FedEx lost one of the boxes of barstools and Hernest was helpful in getting another set of barstools sent out to me within a few days. This was my first time ordering from them and I am pleased with the quality of packaging and of the furniture. Everything is sturdy and well made.
Date of experience: June 05, 2025
Reply from hernest.com
Dear Ryan,
Thank you for your love and kind words.
We can deeply understand how frustrated that your package was lost. As per our shipping policy, we will try our best to get your order delivered on time.
If you have any other inquiries, please feel free to contact us via these options: https://www.hernest.com/help
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
Hernest
The Ernest team was outstanding with…
The Ernest team was outstanding with delivering what they said they were gonna do.
I have nothing but good things to say about this company
Date of experience: June 12, 2025
Reply from hernest.com
Dear jay fabian,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
Hernest
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WILL NOT LET YOU CANCEL YOUR ORDER
BE WARNED, TOTAL SCAM —THEY WILL NOT LET YOU CANCEL YOUR ORDER: I made this purchase, realized I had made a mistake less than 5 minutes after purchasing, and emailed the company to cancel. They replied within an hour, to ask why I'm cancelling. I replied, and requested a response to verify my cancellation request. I just called customer service and they're saying my item shipped despite me cancelling within minutes of the order. It’s still been less than 24 hours and this merchant will not let me cancel my order. Very rude and scammy vibes from the customer service staff when I called to attempt to cancel. This place is an absolute scam/fraud.
Date of experience: June 04, 2025
Reply from hernest.com
Dear Carter,
We are sorry for the inconvenience caused. This is definitely not the experience we wish to create for our customers.
We sincerely apologize for the delay in processing your cancellation request and for the frustration this has caused. Please rest assured that we are taking this matter seriously and are actively working to resolve it. Regarding your concern, please allow us some time to investigate. We will get back to you via email within 24 hours. Thank you for bearing with us.
If you have any other suggestions or feedback, please do not hesitate to contact us via these options:
https://www.hernest.com/help
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Hernest
Quality Control Issues
Several of the drawers for the credenza have the tracks put on the wrong way. We had to remove them and flip them around to get all the drawers on. Only one was done correctly. There are also several dings and scrapes that you wouldn’t expect on a piece of furniture that is this price. We have tons of photos.
Date of experience: June 08, 2025
Reply from hernest.com
Dear Elizabeth Dinwiddie,
Thank you for contacting us.
We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer.
You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely. Regarding your concern, please allow us some time to investigate. We will get back to you via email within 48 hours. Thank you for bearing with us.
In order to protect your personal information, if you have any other suggestions or feedback, please do not hesitate to contact us via these options:
https://www.hernest.com/help
Sincerely,
Hernest
The table and chairs are top quality
The table and chairs are top quality, great style, and arrived expertly packaged. We had a question about painting the base to match other furniture, and they replied with step-by-step insructions to help. We will buy from them again.
Date of experience: May 24, 2025
Reply from hernest.com
Dear Sakari,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
Hernest
Overall experience was excellent
The TV console looks great. I had a small issue but the company quickly resolved the problem.
The customer service and tracking delivery was outstanding.
Date of experience: May 29, 2025
Reply from hernest.com
Dear Marty,
Thank you for your love and kind words.
If you have any other inquiries, please feel free to contact us via these options: https://www.hernest.com/help
We will work on answering your questions as soon as possible and be happy to help you at any time.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
Hernest
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Kitchen chairs arrived in 2 weeks
Kitchen chairs arrived in 2 weeks. They were packaged very protectively. The chairs are beautiful in my kitchen!
Date of experience: April 21, 2025
Reply from hernest.com
Dear Brenda Lenhart,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
Hernest
Boards needed to be identified too.
Wooden parts to shelves came marked with numbers in the instructions but the pieces themselves were not marked so it was guess work to start. I was delivered an extra large piece of wood board that wasnt needed.
Assembly took over 2 hours.
Date of experience: May 24, 2025
Reply from hernest.com
Dear Adrienne G,
We are sorry for the inconvenience caused. This is definitely not the experience we wish to create for our customers.
We sincerely apologize for the inconvenience you experienced during the assembly process and for the extra large piece of wood board that was delivered to you. We deeply regret any frustration it may have caused.
Regarding your concern, please allow us some time to investigate. We will get back to you via email within 48 hours. Thank you for bearing with us.
If you have any other suggestions or feedback, please do not hesitate to contact us via these options:
https://www.hernest.com/help
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Hernest
The coffee table I ordered arrived…
The coffee table I ordered arrived quickly and was packed very carefully. The table is exactly what I wanted and is just beautiful!
Date of experience: May 06, 2025
Reply from hernest.com
Dear Rebecca Nafus,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
Hernest
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