Heritorwatches Reviews 2

Selling watches at an inflated price to consumers with little to no after sale product/customer support.

I purchased a Morrison - Bracelet Watch w/Date - Blue - HERHR7614

Initially when I received my watch it was missing one of the Super Luminova Buttons at the 8 o’clock position on the dial.

I returned the watch and was sent a replacement. I hadn’t even worn that watch and it was missing the aforementioned button inside the Sapphire Coated Mineral Crystal. - - Heritor Morrison - Missing 8 o'clock....

I’ve only worn this watch approximately ten times since receiving it and noticed today as I took it out of the box to wear it that the Super Luminova Button at 12 o’clock position on the Unidirectional Rotating Bezel is missing. - - Heritor Morrison - Missing 12 o'clock...

This seems to be a systemic manufacturing defect with their Heritor Automatic Morrison models. Now this watch retails on their website for over $500.00, but they only offer a manufacturer’s warranty for 30 days. Does this coincide with their advertising of their time pieces being “Generational” like and heirloom you pass on to your children’s children. Something doesn’t add up here, but read for yourself their advertisement and warranty/replacement policy if you’re considering one of their watches and decide for yourself.

Date of experience: July 26, 2023

To start I can not deny that this is an absolutely beautiful watch even more so in person and has a good weight to it. However, the issues I found with Heritor (RESULTCO) are as follows:

1) I purchased the watch online and everything worked... except.. the second hand. It wasn't properly seated and would only rotate if the watch was absolutely flat. If the watch was tilted (like everyday wearing), the second had would just spin all-around freely.
Contacted Heritor and they said because it wasn't purchased directly from them, they couldn't take it back for a repair/replacement. But they offered another solution, which leads to issue number two...

2) The rose gold Aura (3903) sells on their website for $$1,115 MSRP ..... on Amazon for around $690 .... and eBay for around the same$500 - $690. However, Heritor was willing to sell me the replacement for $65 (that's correct sixty-five dollars). This sounded a bit too good to be true but at the same time brought home the reality of the true value of their watches.

I accepted the offer, they sent the invoice and I paid. Two days later I got an email stating that they can't ship it to my addres (despite them being in Michigan and shipping my USA address which Amazon, ebay, FedEx and USPS all use without a problem). But Herior (RESULTO) said they can't ship there and to confirm the address. This I did the same day along with providing the invoice/shipping lable for the first watch. They never replied. Over the next week and 4 emails Heritor never replied to any emails or refunded my money.
It wasn't until I posted public comments on their IG account, someone replied to the comment and I received a refund "invoice" ... I still haven't seen the refund on my bank.

If you're going to buy one of these watches, don't pay more than $100/$150 ... anything more is a rip-off. There is little to no customer service and it just a big scam. Loads of negative reviews on their FB which unfortunately I didn't see until after the fact. But buyer beware.

Date of experience: October 15, 2020