Henry's Reviews 53

Unhelpful customer service and endless junkmail without consent after contacting them for support. I have asked them to stop sending spam but they have ignored this.

Date of experience: July 04, 2025

Placed an order 3 weeks ago that is still pending. For a week now I’ve been trying to contact them to update me or cancel it. No response, no phone number I can call. Horrible customer service.

Date of experience: May 02, 2025

These guys are professional and honest. I imagine 8 out of 9 times you’ll get sensational customer service!

Date of experience: April 23, 2025

My review is about ordering prints on line.
Compared to another popular photo printing site, Henry's does a much better job with prints. The quality of the paper is nice. Prints more of the actual picture than the other place.
Henry's is where I will have all my prints done from now on.

Date of experience: April 07, 2025

Wow, just wow. Their website isn't processing purchases - it just errors out. Tried chat, email, and phone. No response a week later. We've purchased sooooo much equipment from them over the years. That won't be happening anymore.

Date of experience: April 03, 2025

I made a purchase of over $2900 from Henry's missisuaga around 2 or may be 3 months back. I believe while selling expensive items atleast they should have courtesy to check the accessories which they give along. They gave me a tripod which is absolutely crap. It takes ages to balance it. Highly disappointed with the sales person and his working style.

Date of experience: December 13, 2024

Ordered 2 weeks ago, still ‘processing’. What kind of company sells you a product, keeps your money and gives you no idea when they’ll actually deliver. All emails have gone unanswered. Looks like I’ll need to go through my credit card. AVOID, wish I’d seen these reviews.

Date of experience: February 01, 2025

Just bought a used Canon 1D X from the Ottawa store rated a 9, it should have been a 10, the camera looks brand new, right out of the box.
And the price was just perfect.
Looking forward to purchasing more products from there.

Date of experience: January 21, 2025

Recently went to Henry's Oakville, to get some new photos developed for Xmas Gifts. The photographer had sent me a file of 20 pics that I needed to review and select for developing. Anil took the time to assist me to download all the pics on a Memory stick which made it much easier to access the photos that I wanted to develop. I was also helped by Eric when i encountered some challenges using the Print machine. In the end, all the pics were developed to my satisfaction. Thanks to Eric and Anil, the new pics were well received by the recipients.

Date of experience: December 24, 2024

I went to the Scarborough store to develop some travel photos. I couldn’t be happier with the whole experience! Stephanie was cheerfully helpful and kind. I will look forward to seeing her again whenever I need equipment or advice. She is the kind of employee that make visiting Henry’s such a pleasure. What a superstar!

Date of experience: October 24, 2024

I had a problem with a memory card and an old camera. Nicholas at the Limeridge store spent at least half an hour walking me through the steps needed to put things right. He was knowledgeable and patient, and Henry's made not a dime out of the transaction. That is wonderful service, and I would go back there like a shot, specially if Nicholas is there! Thanks, Henry's.

Date of experience: September 13, 2024

The staff were not knowledgeable about their products, Godox lights to be exact. They also charged almost double what their competitor charges for a softbox just because it is out of stock at the moment, and they won't price match. They are taking advantage of their customers who need the product now, and have to pay the inflated price.

Date of experience: August 20, 2024

Henry's has just lost a loyal customer and I will no longer do business with them. They refused my 24-70 F/2.8 lens just because a few specks of dust inside the lens and only offered me $250 for my 50 mm, 85 mm and 55-200 mm lens. I am better off keeping them up on Facebook Marketplace. Don't do business or buy/sell your camera gear with Henry's Camera. They will rip you off!! Buy new gear on Amazon and sell your used gear on Facebook Marketplace to get a fair & decent amount.

Date of experience: July 12, 2024

I have used Henry's many times over the years. Recently, Laura at the Burlington, Ontario, store was extremely helpful with several of my purchases and request for assistance. Knew her stuff and checked if she was uncertain. Highly recommend this store and thank you again to Laura.

Date of experience: February 20, 2024

Website said a camera was in stock, I ordered it. Shortly after I ordered it, I contacted customer service, and they told me that it was not in stock and they were waiting on the manufacturer because of delays. It was only after I placed my order they changed the website to “out of stock - order now for earliest delivery.” I only placed an order because the website said they had them in stock. It’s been weeks and I have no camera, still waiting.

Date of experience: January 30, 2024

Not sure what's going on with Herny's systems but out of the 3 orders I've made on their site 2 seperate orders had issues where their "systems" caused a 6-8 week delay in me receiving my orders. Once maybe but two out of three! There seems to be some major incompetence with these guys and complete lack of care with their work.

Date of experience: January 26, 2024

I bought a $70.00 gift card at the Oakville location and they loaded $25.00 on it. I went back to the store for a refund and they said they could not do for a gift card. I said they can leave the $25 on the gift card and refund the $45. They said they had to speak with head office and they would call me back. I never got a call. I went into the store after a couple of days and they just gave me another gift card with $70 which does me no good. I will not shop at this store ever again.

Date of experience: January 12, 2024

Wish I never saw this site. Ordered developing equipment and two lenses. All have to be special ordered. For one order been waiting weeks. Now have to wait for two lenses. Will never do business with them again.

Date of experience: January 04, 2024

A big thank you to Jeff at the Thornhill location of Henry’s for taking the time to ensure that my son with Autism got acceptable passport photos taken. He showed a great deal of patience and understanding and didn’t charge us for an extra set of photos just in case the first set didn’t meet government criteria. We will definitely shop there again and will let our friends know, especially those with children with special needs.

Date of experience: August 22, 2023

I had ordered 2 batteries EN-EL 23 from March 27, 2023. Until now August 12, 2023....Not thing there????
Four month and half...Henry's Online show up "pickup in store"...Henry's personnel answer: The packet not come yet.!!! ???. The bill has been paid at store..4 Months and half ago...

Date of experience: August 12, 2023