Halliwell Jones Reviews 24

I recently bought a new X5 from Halliwell Jones north Wales and having bought quite a few cars from various dealerships this was by far the best experience I've ever had from the first enquiry to handover day was so professional in every way, Michael Bradshaw and John Arksey (new car sales manager) were fantastic they looked after me in every way so polite and caring for my every needs nothing was ever to much for them they helped me purchase this dream car with ease and pleasure. perfect is the word am using Halliwell Jones north Wales goes above and beyound I can't recommend these guys enough highly recommend BMW Halliwell jones North Wales and I will definitely be going back there for my next car without a doubt thank you so much Michael and John see you soon

Date of experience: May 29, 2025

In May 2024, my BMW 330e was taken to BMW Llandudno for a differential replacement under warranty while my family and I were on holiday. The repair itself was handled efficiently, and I appreciated the timely service on that front.

However, the vehicle was not returned in the condition it was handed over. Upon delivery (via flatbed truck), the car had three minor scratches clearly noted on the damage sheet — marks that were not present prior.

Since then, I have been chasing BMW Llandudno for over a year regarding these issues, and unfortunately, I have received no follow-up or resolution. The lack of communication has been incredibly frustrating.

Additionally, I was assured a like-for-like replacement vehicle during the repair, but instead, this was outsourced to Hertz. As we were on holiday with a roof box full of gear, I made it very clear that we either needed a vehicle with compatible roof bars or one large enough to carry our equipment. What we were provided — a small SEAT — did not meet either requirement, and no alternative was arranged.

To make matters worse, when I called into the dealership on our way home, I was met with indifference. There were several suitable cars on the forecourt that could have resolved the situation, but no help was offered.

As a result, we had to cut our holiday short by a day and then make a 300-mile round trip the following day just to retrieve the roof box and our belongings — entirely avoidable with proper aftercare and communication.

In summary: while BMW Llandudno was competent with the repair work itself, the post-service care has been the worst I’ve experienced to date. The scratches remain unresolved, and we're still out of pocket in both time and travel expenses.

Date of experience: June 15, 2024

I tentatively booked in an EGR recall for my BMW at Halliwell North Wales after a bad sales experience several years ago. Delighted to say things were much better and the service team were friendly, warm and helpful (Chloe & Meg I believe). Even a nice gift bag was received for the inconvenience of a recall. Can confidently return again now.

Date of experience: February 28, 2025

Collected my new car a few weeks ago
Antony and Dermot were great
Loving the new M3
Thanks again guys

Date of experience: November 07, 2024

Happy with the service, happy with the car - no pushy sales techniques.

Date of experience: August 01, 2024

My car was in for a recall. The reception staff were professional and friendly. The curtesy car was pre valeted.
I was text a condition report on my car, and was phoned when it was finished.
It was returned, valeted and with a small non related fault repaired.
Great service thank you.

Date of experience: September 10, 2024

Took my car in for a mot yesterday and a brake fluid replacement all good, the service person I deal with is always excellent however, I pay for a service plan and in it I pay for a wash and vac when completed, why when I pick my car up it's never washed or vaxed, dose anybody else have these issues?

Date of experience: July 29, 2024

Used HJ BMW on many occasions over the years and cannot fault the customer service I have had.
Keep up the great work guys!

Date of experience: July 25, 2024

What awful salesmanship!!! An absolute joke. Was just purchasing an 18k car I asked could I put down a reserve, told I couldn’t as I was test driving another for curiosity was gone for 5mins -someone hanging around looking for a different colour mini bought the car and by HP!!!! Obviously what they prefer. Hard faced filling the forms out when I got back!!!! Was told by Kyle salesman sorry first come first serve. KARMA- I’m off to give AUDI my money

Date of experience: April 27, 2024

Customer service absolutely awful.
Thankfully Meg is close enough to help and understands the issue.
Meg is an asset.
won't be returning

Date of experience: April 01, 2024

I made an order on for my 118i on 22 of August got it 27th October very smooth and easy process thanks too lee made everything easy for me will deal with him again thanks for everything 🤝🤝🤝👌👌

Date of experience: October 27, 2023

I bought Mini in Warranty Halliwell Jones, before purchasing the car, I was promised that the Wheel &screw rusty problem would be solved, but when I took delivery of the car, the problem was obviously not solved, but lied and claimed that it had been solved. I complained to the company website and received no reply.

Date of experience: September 27, 2023

Purchased a vehicle on line in principal as live over 250 miles away. Could not collect vehicle for over 3 weeks due to dealership wanting the car in good shape. However when informed the vehicle was ready for collection, it clearly wasn't! Having travelled for over 250 miles as soon as the ignition was engaged, it showed an engine fault. The key battery was also showing it needed changing. A small fault, however when mentioned, I would have to find a stockist & change it myself. Not a comment or service I would expect from anyone let alone a main dealership! Having made sure the vehicle was indeed ready for collection & being patient before making plans to travel, it obviously wasn't which was a huge disappointment & not something I have ever experienced previously from dealerships. Maybe because we lived some distance, the dealership weren't that bothered about repeat business. I even had an email afterwards asking how the car was, but when replied with comments, received nothing by reply. So buyers just beware & vigilant.
Shame because staff were pleasant.

Date of experience: April 22, 2023

BMW Halliwell Jones Chester
We took our car for a free warranty check and 1st MOT.
We told BMW about a couple of faults and left the car there. When my girlfriend went to pick up the car is when things went wrong. Several things had been flagged on the warranty check but not fixed, the faults we pointed out were not dealt with satisfactorily and my girlfriend was told "they're fine" which they were not. The MOT was failed on tyres that were less than 8 months old. My girlfriend was told the tyres were dangerous and would need 2 new tyres at a cost of nearly £600. My girlfriends father (Mr tyres) worked for Michelin tyres for 34 years and went to inspect the "faulty tyres" and found no fault. Displeased with the service, attitude and dishonesty of BMW halliwell Jones Chester I took my car to another BMW dealership where they told me the tyres were fine and asked why non of the warranty work flagged on the halliwell jones report had been done.
I feel that BMW halliwell Jones acted in a dishonest, misogynistic and discriminatory way when they saw my girlfriend drop off and pick the car and "tried it on" to rip us off as they had done free work and had to make up some fault to get their money back.
This dishonest behaviour is against the law, sexist behaviour towards my girlfriend is unacceptable. When you buy a BMW and spend a lot of money doing so you expect much better customer service.
It's nice having a BMW but it's awful dealing BMW halliwell jones chester. I'll go elsewhere for my next car.

Date of experience: June 22, 2023

I purchased a vehicle from Haliwell Jones North Wales end of Jan CY69 BVP
I thought buying from BMW ment the car would be reliable and i would have peace of mind against any faults
However as I drove home from the dealership the whole journey I could feel the steering wheel vibrating but assumed this is just how the car was, the handling didnt feel as great as other bmws I have driven and it slightly felt like it was pulling to one side. I then realised the vehicle was drinking lots of fuel so then decided to raise a issue about this to Andy Roberts. He suggested to book it in to my local dealer and under warranty they will take a look at it. After nearly 2 months the vehicle has been checked yesterday and they confirmed that there was a faulty part in the exhaust which would be giving less mpg and they are repairing under warranty and they said in regards to the steering vibration it would be because 2 of the wheels are buckled on the drivers side for a while and requires urgent attention and quoted nearly £1500 for these 2 wheels. I told Andy about this because this problem has been there since I purchased the vehicle and he is denying saying they cant do nothing and they always check the vehicles before sending it out. It really makes me question now how reliable are BMW and their checks seeing as the exhaust fault was not found by them but found by another dealership, I really think Haliwell Jones do a poor job when it comes to checking the vehicles as they did not notice this faulty exhaust or the 2 buckled wheels. This has now caused me to be driving on damaged wheels which is going to cause me further problems such as affecting suspension as the rim is heavily buckled. Andy stated the alloys on this vehicle had been refurbrished in the past so I can only assume a very poor job was carried out or only the outside of the wheel was done and not the rear and inside where the damage was. Or maybe when it was driven from North Wales to Warrington where i picked up it was done by whoever transferred the vehicle there. What I am now very angry about is that I have been spending a awful amount of money on fuel in the past 2 months and this is only due to Haliwell Jones selling me a faulty vehicle and now they dont want to do anything about it. What I would like to seek in order to put things right is simply a fully working vehicle which I have paid a lot of money for. I would like Haliwell Jones to not only fix the problem with the buckled alloys they sold me but in fact I demand further compensation for the extra amounts I have spent on fuel then I usually would have. I need this to be looked at the at the earliest because the wheels require urgent attention and this is unsafe for me to drive on clearly and I am a daily user of a car. Ill be sharing my experience with haliwell jones on other platforms shortly

Date of experience: March 30, 2023

I had originally left a glowing review of Halliwell Jones BMW, North Wales but unfortunately their aftersales does not match their ability to sell cars. Still waiting for jobs to be carried out om my vehicle that should have been done a lot sooner !

Date of experience: October 20, 2022

I’ve been a customer of this branch for many years. We always buy our cars from here. The operation is very slick and efficient. Nothing is too much trouble. I take my vehicle in for any work and can wait in the waiting room where refreshments are provided and much appreciated or one of the staff will drop me into whichever local town I want and will pick me back up when my car is ready. A video of the observations is also sent via email so we can see what work has been done. What a brilliant way to look after your customers. Last Tuesday my car was in for a recall, I didn’t want to wait around so I was driven with my family into local Conwy by Jon. What a lovely man very chatty and charming. He has been employed at Haliwells for 17 years and was complimentary about the company which says a lot. Luca who dealt with my repair was also really friendly and efficient.
Well done Haliwells keep up the good work
Mrs C Bryce

Date of experience: August 23, 2022

DISHONEST - Avoid at all costs if you want a good service and don't want to be lied to..
Considering my being a good customer of Halliwell Jones BMW over the past 10 years, I recently bought a car from them and had the worst experience ever from a number of their employees. In my recent experience the service level is very poor, they have been 'slapdash' and dishonest. Basically everything you would not want to see in what is meant to be a reputable dealership. Never again.

Date of experience: March 25, 2021

I went to halliwell jones and from what i saw was pleased to see the show room and meet sales staff all seemed good.I bought a new BMW coupe and things went ok with the sale the car was fine no problems. After 12 months I found the coupe was not a practical car with the room in the boot and with the rear seats down you could not put anything large into this space. I decided to change this car for a BMW 1 series M sport hatch back which gave more room to put things in. At this point I had been happy with this dealer ship. After the purchase of this car a few weeks later I received a letter from BMW finance asking me for around £57. I phoned Halliwell Jones and asked to speak to the sales manager about this shortfall in the deposit which was now more than the deposit that they had asked for. I was told by Dermott that I was not to worry about this and he would get in touch with BMW finance and sort it out. A few weeks later I got another letter from the finance company saying that this amount was now to be payed by me. I contacted BMW finance and told the that Dermott was dealing with this they said he had called them about this but did not do anything .This is how they treat you at Halliwell Jones after buying two cars from them and it was there mistake in the figures for the deposit . They were happy to let this happen over £57
and they never intended to let me know that the finance company would come after me demanding payment .I will point out that there had been a change in staff since I had bought the first car and was not for the better in providing customer service which I expected from a BMW dealership. In the end I Payed the £57 myself a small amount to loose a customer and never received an apology from them . I have just recently bought a new car again but not from Halliwell Jones . Says enough about this dealership .

Date of experience: March 21, 2021

Excellent, professional and pleasant service as always from Halliwell Jones BMW North Wales. It’s always a lovely experience taking my vehicle for its regular services - and additionally, on this occasion, a recall rectification. The courtesy cars offered are always superb. My service advisor is very knowledgeable and keeps me fully updated regarding the status of my vehicle. I’ve dealt with a number of BMW dealers in the last 25 years and Halliwell Jones North Wales are the best!

Date of experience: August 21, 2020