GSMliberty Reviews 498

It took two weeks to unlock two iphones, and i was charged for three.

Date of experience: April 19, 2016

This company is a scam!! As an IT security expert I should have known better. I paid for an unlock code for my Iphone and two days laters I contacted them and they told me there was a delay in the unlock server and that my unlock code would be sent to me that day or the following day. Four days go by and I still haven't received my unlock code and I contact support again. Once again they told me that there was a delay in the unlock servers and that I would be sent my unlock code today or tomorrow. Oh well, I will know better next time. I will also be contacting the proper agencies to let them know about this. I really hope my 14 dollars was worth it.

Date of experience: April 04, 2016

I was quoted 3 days max. To unlock my phone, or my money back. After 4 days I tried to call them and the number was out of service. I emailed them and never got a response. On their "chat" on their website, I was clearly talking to a computer. They just kept saying they will email me when the phone is unlocked, and to send any concerns to support to support@ gsmliberty.net
After 6 days of no response from them, they emailed me telling me its unlocked. I spend the next 8 hours trying to get the unlock to work, they said plugging it into iTunes and updating my software is all it took. Needless to say I went to a professional and my phone was indeed still locked. I had to pay someone in town double the price to unlock. Dont use this website, they dont even have working phones!!!!

Date of experience: April 01, 2016

I honestly purchased this unlock for my Samsung Galaxy s6 locked to bell mobility and I thought I would be scamed because most of the other unlocking sites I saw the reviews were a bit scary . For the price they charge it's too scary ! But I'm glad to say that GSMluberty is the honest truth well in my case that is ! Thank you so much for my unlock and I would defiantly recommend my service took about 10 hours give or take

Date of experience: March 24, 2016

There website lies. They do not reply too any emails no matter how many you send. Their phone numbers don't work and one of them is too a college. This is a scam!!!!!!!!!!!!!!

Date of experience: March 06, 2016

There were some minor technical issues in the process (some on my end and some on theirs), but the code worked like a charm and their customer service did everything they could to ensure that I was satisfied.

I would recommend email or chat support over phone support if you have any issues.

Date of experience: March 03, 2016

Live chat guy cut off the chat when I challenged him too much about honouring their guarantee. They did not deliver in the time stated which goes against the guarantee, but would not admit it. I tried calling the support numbers but they don't work. My bad for not checking more thoroughly before using them. BE SMART! DON'T USE GSMLIBERTY!

Date of experience: February 22, 2016

I was a little nervous because a lot of the reviews cry foul but since GSMliberty is so well priced and I figured I could get the CC transaction reversed if they didn't deliver I went ahead with the purchase. Put simply I'm glad I did. Not only was the whole purchase process smooth, they emailed me the unlock code for my Samsung Galaxy Note II (SGH-I317M) in 3 1/2 hours, which is much faster than they initially said. The real test came when I went to use the code, of course, and I'm happy to say the unlocking was flawless.

The ONLY suggestion I have to make it a better experience is that GMSliberty should recommend software for people to backup their existing phone contents and then restore it to the newly unlocked phone. I ended up finding and using Wondershare MobileTrans, which I recommend because it too was flawless... My wife is now up & running on her new phone with all the important data that was on the old LG.

Date of experience: January 28, 2016

I paid for an unlock code. Had to contact them after a week as they never contacted me. They said they would search through a database to get a code and it would take up to 2 days. Contacted the third day and no reply. They scammed me. Buyer beware!

Date of experience: January 10, 2016

I don't understand the bad comments...
I was afraid, first, because of some few bad comments, but GSMliberty are cheaper, so I tried anyways... And I was very surprised when I received the code after 24h and then, I had very fast e-mail Support from their nice crew.
By my experience I see no problem. It is a trusted and effective service website !

Date of experience: September 30, 2015

This company is a fraud. Do not be fooled by their legitimate looking website. The product I paid for never arrived and I wasted hours trying to resolve this with their useless customer service department. This has to be reversed by my credit card company now.

All of the positive reviews appear to be created by members of this company.

You have been warned...

Date of experience: September 22, 2015

Not only did my code never come. But the company assured me I would not be charged - I was then charged. THAT'S NOT THE WORST BIT. My card is then charged for a number of transactions for Boot Camps and Beauty Products. THIS COMPANY IS NOT SECURE, THIS COMPANY CANNOT PROVIDE THE PRODUCTS IT CLAIMS - I have reported them to the Canadian Fraud Agencies.

Date of experience: September 10, 2015

The experience I had with GSM liberty was superb and I highly recommend it to anyone interested in unlocking their phones. It was a quick process. The delivery of the code was within 7 minutes. Notification emails were sent in every process that helps alleviate uncertainty. What I'd like to suggest, though, is to make it clear before sign-up that the code will be sent to PayPal address. It's great that the company didn't have to ask for it.

Date of experience: September 08, 2015

The time frames that they give on the website are not at all accurate. I ordered my code Sunday night and it said between 5 and 10 hours so I expected the next day where it was a weekend to give them the benefit of the doubt. However, I didn't receive it till Tuesday afternoon. I ordered 2 codes separately a week apart and the same happened with both. Both codes did, however, work perfectly the first time without a hitch.

Date of experience: September 03, 2015

Delays and "server" issues blamed for terrible service and slow slow service. They say 24 hour support & ordering - but they only work Monday-Friday 9-5. Nothing can be done outside these hours...and it appears nothing gets done inside these hours too. I ordered days ago, and my code hasn't arrived. I'm trying to cancel, or get refund but who knows. Not impressed.

Date of experience: September 01, 2015

Many of the 5/5 star reviews here are fake and should not be trusted. The reality of the site is that they are scam artists. If you're lucky, your code will work. If you're like me, chances are it didn't and now they won't refund you. I was accused of lying about my phone being unlocked and told to give more info. I've been nothing but patient and willing to work with them, but they refuse to give me my "no questions asked" refund, stating that it can only be done if my phone is really locked. They said my issue was unrelated to that and wouldn't qualify for a refund unless I answered more of their questions.

I don't want my phone unlocked anymore. You've wasted my time, and now you're stealing my money. Four emails and an hour later on their customer service chat, they tell me their servers suddenly need an update so I can't be refunded right now.

DO NOT TRUST THIS SITE. This is a scam and they refuse to refund you when their codes don't work. You will be given the run around. I've contacted my bank and the BBB. If you've been scammed by them, I suggest doing the same. I will now be contacting the IC3 about this issue. I hope that $23 was worth getting the authorities involved.

Date of experience: August 19, 2015

Simply they offer some of the worst customer service in the industry. You can tell the company has no idea about the business and their software is outdated big time. You guys are a pure SCAM

Date of experience: August 13, 2015

Easy to access, this prompt service worked exactly as claimed. Thanks guys - you solved a problem for me!

Date of experience: June 12, 2015

I ordered a code for my Bell S3 which i had just had Koodo port my number from. Stupidly i used my Gmail address in the purchase process and because i use 2-factor authentication with text as the 2nd factor i couldn't get the text with my pin so i could retrieve the code. So i purchased a 2nd code using my Yahoo email and got the code successfully. I then contacted support to request a refund for my first purchase and my request was responded to and approved the same day. Was a perfect business transaction.

Date of experience: June 04, 2015

Could not unlock my phone. Gave me alternatives that were twice the price. Still waiting for my refund!!!!

Date of experience: April 15, 2015