The debit card would never work despite sufficient funds. The first time I asked about this, I was told there were no "declines" and the transaction was approved. That was not true. After numerous att... See more
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We moved to Grasshopper simply because they offered a better rate than our primary bank. I felt at first they were a "faceless" organization, but that all changed when Nadia S and Robert B reached ou... See more
Company replied
Invited
Katie, my service representative, was very quick, kind, thorough, and pleasant to talk to. I believe I made the request over the weekend, not expecting my transaction to be looked at until Monday,... See more
Company replied
Verified
A knowledgeable representative answers right away. They are readyvto help. If they can't resolve the issue during the call, they let me know and they get the issue resolved. I feel heard and val... See more
Company replied
Company details
- #96 of 112 best companies in Financial Institution
- #26 of 28 best companies in Bank
Written by the company
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank built for the business and innovation economy with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, venture capital and private equity firms, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and commercial real estate lending. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Who We Are
Written by the company
- Our Mission
- Grasshopper is a client-first digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
- Our Community
- Diversity in business depends on inclusive banking. Grasshopper is driven to make business banking more accessible through our digital platform. We want to finance the future and build the innovation economy. And as a digital bank, our community is everywhere. We seek to add new perspectives for stronger innovation and better performance, enabling mutually beneficial opportunities for both our clients and our employees to grow and thrive.
- Our Name
- Grasshopper Bank was named after the famed computer scientist and US Navy rear admiral Grace Hopper, and our tagline “Only Forward” pays homage to the grasshopper, who can only jump forward. In order to keep moving forward, we must learn lessons from the past. By using the framework that Grace Hopper built before us, we intend to redefine what it means to provide the best digital banking experience. Guided by our mission to serve the innovation economy, our goal as a client-first digital bank is to continue to offer innovative, leading-edge products, services and technologies to improve our customers’ financial lives. Whether it’s helping small business owners keep track of their finances or providing firm-focused solutions for venture capital and private equity, we are committed to being the forward-thinking financial partner you can trust.
Contact info
261 5th Ave, Suite 610, 10016, New York, United States
- (888)895-9685
- marketing@grasshopper.bank
- www.grasshopper.bank
Need more from your banking partner?
4.0
Great
257 reviews
Replied to 47% of negative reviews
Typically replies within 1 month
The debit card would never work despite…
The debit card would never work despite sufficient funds. The first time I asked about this, I was told there were no "declines" and the transaction was approved. That was not true. After numerous attempts with no resolution, I have given up and will stop using the account.
Date of experience: June 30, 2025
Verified
I needed to transfer money to my other…
I needed to transfer money to my other account thinking it was instantaneous, but it took 5 days. Customer service was not helpful and seemed uninformed.
Date of experience: June 24, 2025
Grasshopper Bank ... Are they still in business?
We submitted an application to open an account with Grasshopper Bank on June 9th, under the understanding that their review process is typically completed within three business days. As of June 24th, we have yet to receive any response. Despite being assigned a personal banker, communication has ceased entirely. At this point, it’s fair to conclude that Grasshopper Bank has proven to be unresponsive and unreliable — ultimately a disappointing use of time and effort.
Date of experience: June 24, 2025
Reply from Grasshopper Bank
Hi Glenn - Thank you for taking the time to share your experience! We sincerely apologize for the delay and lack of communication you encountered during your account application process. This isn’t the experience we aim to deliver, and we truly appreciate you bringing this to our attention and the opportunity to address your concerns.
According to our records, due to a technical issue during your initial submission, Client Services provided instructions for the manual account opening process–which you promptly followed. Once submitted, manual applications are reviewed by our BSA team as part of our policy and procedures. Unfortunately, your completed application did not reach the BSA team as intended, and as a result, your review was unintentionally delayed. This was an internal oversight on our part, and we regret the inconvenience it caused.
We understand how frustrating this must have been, especially after taking the additional steps to complete your application manually. This is not the level of responsiveness or reliability we strive for, and we are taking steps to ensure situations like this are caught and addressed more quickly in the future. Should you be open to giving us another chance, we’d welcome the opportunity to make things right. Please feel free to reach out to us directly if there’s anything we can do to support you further.
Only Forward,
Grasshopper Bank
Verified
Easy to navigate
Easy to navigate, good customer service and easy access taking you step by step
Date of experience: June 04, 2025
Reply from Grasshopper Bank
Thank you for your review! We're glad to hear that you’ve found our platform user-friendly and straightforward. It’s great to know our Client Services team has been able to guide you clearly through each step—we’re always here to ensure your experience is smooth and supportive from start to finish. Don’t hesitate to reach out if you ever need help along the way!
Verified
I love the fact that grasshopper bank…
I love the fact that grasshopper bank let me open a bank account for my business. Every account has an interest rate that you receive to build money.
Date of experience: June 07, 2025
Reply from Grasshopper Bank
Hi Nikel - Thank you for your kind words! We’re so glad to hear that opening a business account with Grasshopper has been a positive experience for you. It’s great to know you’re enjoying the benefit of earning interest on your funds—we’re proud to support business owners like you with tools that help your money work harder. If there’s ever anything you need, our team is here to help!
Verified
Amazing customer service
Amazing customer service. Quick and knowledgable.
Date of experience: May 22, 2025
Reply from Grasshopper Bank
Hi Michael - Thank you for your 5-star review! We’re happy to hear you had a positive experience with our Client Services team. Providing fast, informed assistance is what we aim for, and it’s great to know we delivered. We’re grateful to have you with us and look forward to continuing to support your success.
Verified
How is a startup business supposed to…
How is a startup business supposed to have an account here when it takes over a week to get a check to deposit? I regret opening this account
Date of experience: May 19, 2025
Reply from Grasshopper Bank
Hi Brett - We're truly sorry to hear that you were not satisfied with your experience and regret opening an account. We understand how frustrating delays can be—especially when you’re running a startup and need quick access to funds. That’s never the experience we want for our clients. However, to protect both the bank and our clients, every deposit is subject to our Funds Availability Policy. New accounts must meet certain criteria—primarily time open and transaction history—before they qualify for reduced hold times on checks. Because your account had been open only seven days when the check was deposited, it did not yet meet the threshold for accelerated release, so the funds were held in accordance with that policy.
As a digital‑first bank, security is at the core of what we do. We take great pride in maintaining the safety and integrity of our platforms, and careful verification of new deposits helps us protect all clients from fraud and returned items. Wherever it’s appropriate and reasonable, we work to expedite the process so you can access your money sooner.
If you have questions about this specific deposit or would like more detail on the policy, we would be happy to walk through the process and explore ways to make banking with us smoother for your business.
Only Forward,
Grasshopper Bank
Verified
I had a frustrating experience when I…
I had a frustrating experience when I first signed up—I couldn’t access my account for two days due to login issues. Additionally, transferring money into the account is noticeably slow compared to platforms like Cash App, where transfers are instant. I’ve since started using Mercury, which offers a much better user experience and more robust features.
Date of experience: May 14, 2025
Reply from Grasshopper Bank
Hi Derrick! Thank you for taking the time to share your experience. We’re sorry to hear that your initial onboarding didn’t go smoothly. We want to acknowledge that there was a bug impacting some users with DBAs (Doing Business As), where multiple matched profiles were being returned, causing delays. This issue was promptly escalated and has since been resolved to prevent similar frustrations in the future.
Regarding your note on transfer speed—we hear you. We understand how important it is to have instant or near-instant access to funds. That's why we’re actively exploring a range of technologies, payment rails, and solutions to improve funds availability in a way that’s both secure, efficient and cost-effective for our users and for us.
While your onboarding experience didn’t go as expected—or as we intended—we understand our platform may not be the right fit for everyone. That said, we’re committed to making the experience better every day and would be happy to assist with anything you need or answer any questions as you continue using your account.
Only Forward,
Grasshopper Bank
Verified
Easy process
Easy process. Good communication and guidance when needed.
Date of experience: May 04, 2025
Reply from Grasshopper Bank
Hi Ginger - Thank you for your 5-star review! We’re glad to know that your digital banking experience has been seamless and stress-free. It’s our priority to offer a dependable, user-friendly service, and it’s great to see that our Client Services team was there with support when you needed it. If you ever have any questions or need assistance, please feel free to reach out - we’re always here to help!
We moved to Grasshopper simply because of rates - but then....
We moved to Grasshopper simply because they offered a better rate than our primary bank. I felt at first they were a "faceless" organization, but that all changed when Nadia S and Robert B reached out from the bank to let us know that we could move our balances to an even HIGHER interest rate account - above 3%. We met - yes, real live humans - and they showed us how we could open a different type of account. What kind of company reaches out proactively to HELP you make more money from them? Grasshopper did.
Date of experience: February 25, 2025
Reply from Grasshopper Bank
Hi Steven- Thank you so much for sharing your experience! We're thrilled to hear that Nadia and Robert were able to connect with you directly and provide personalized guidance to help you maximize your earnings. At Grasshopper, we believe in building real relationships with our clients and supporting their financial goals - not just offering great rates, but also making sure you’re getting the most out of them. It’s great to know that the human touch made all the difference. We’re grateful to have you with us and look forward to continuing to support your success!
Verified
Worry free …
The experience of dealing with grasshopper bank is almost always smooth trouble free transaction
Date of experience: April 29, 2025
Reply from Grasshopper Bank
Thank you for your feedback! We’re happy to hear that your digital banking experience with us has been consistently smooth and hassle-free. Our goal is to provide a reliable, easy-to-use platform, and we’re glad it’s been working well for you. If you ever have any questions or need assistance, please feel free to reach out - we’re always here to help!
Verified
So far so good
So far, so good. Service has been very responsive and the tools work well.
Date of experience: April 21, 2025
Reply from Grasshopper Bank
Hi Jeremy - Thank you for the great feedback! It’s great to hear that everything is running smoothly and that our Client Services team has been attentive. We're also glad you're finding the platform reliable and easy to navigate. We're here if you need anything as you continue to explore all we have to offer!
Verified
You made everything so easy!
Date of experience: April 22, 2025
Reply from Grasshopper Bank
Hi Roy - Thank you for the 5-star review! We’re so glad to hear that your digital banking experience has been smooth and straightforward - that’s exactly what we aim for. If there’s ever anything else we can do to support you, we’re just a message away!
Grasshopper is super helpful and…
Grasshopper is super helpful and customer oriented. Its system is easy to use and accessible!
Date of experience: April 17, 2025
Reply from Grasshopper Bank
Hi Stacy - Thanks for the great feedback! We’re happy to hear that you’ve found the platform easy to navigate and built with the user in mind. Making banking accessible and straightforward is a big part of what we strive for, and we’re glad that’s coming through in your experience. We're here to make your digital banking experience as smooth as possible - don’t hesitate to reach out anytime!
The Grasshopper team is always quick to…
The Grasshopper team is always quick to respond and very easy to get in touch with! They area helpful, knowledgeable, and prompt to address needs.
Date of experience: April 16, 2025
Reply from Grasshopper Bank
Thank you so much for your thoughtful review! We’re glad to hear that reaching our Client Services team has been smooth, and that you've felt well-supported throughout your experience with us. Providing clear, timely guidance is something we take pride in, and it’s great to know we’ve been able to assist you effectively. We're always here whenever you need a hand!
A seamless secure and customer focused banking experience
I’ve been using Grasshopper Bank for a while now, and I can honestly say it’s one of the best digital banking experiences I’ve had. The platform is incredibly simple to use, yet it offers all the powerful features you’d expect from a top-tier online bank.
From intuitive money management tools to exceptional interest rates on deposits, everything is designed with the customer in mind. The online security is top-notch, giving me full peace of mind when accessing my account or making transactions.
What really sets Grasshopper apart is their customer appreciation team. Every interaction I’ve had with them has been fast, friendly, and genuinely helpful. They go above and beyond to handle any issues and ensure you feel valued as a customer.
If you’re looking for a smart, secure, and human-centric banking experience, I can’t recommend Grasshopper Bank enough.
Date of experience: February 25, 2025
Reply from Grasshopper Bank
Hi Venu - We sincerely appreciate your 5-star review! We're thrilled to hear that you consider us as one of the best digital banking experiences you've had. Your thoughtful feedback about the ease of our platform, robust features, high-yield interest rates, and the quality of support provided by our Client Services team are truly valued. We’re committed to building a digital banking experience that puts our clients first, and it’s incredibly rewarding to hear that reflected in your experience. Thank you for such a strong recommendation - we're honored by your trust and will continue striving to exceed your expectations every step of the way!
Verified
I signed up with this bank to explore…
I signed up with this bank to explore and compare the features with my other business checking account. Unfortunately, I never received the debit card. Someone else got my mail, activated the debit card, and withdrew nearly $500. That is not secure at all.
Date of experience: April 03, 2025
Reply from Grasshopper Bank
Hi Christopher - Thank you for sharing your experience, and we're truly sorry to hear about what happened with your debit card. We understand how frustrating and concerning this situation must be.
When using traditional U.S. mail, there is an unfortunate but real risk of bad actors intercepting mail and impersonating individuals. While this type of fraud is beyond our control, it’s one of the reasons we are a digital-first bank and strongly encourage the use of our virtual debit cards whenever possible. They provide faster, more secure access to your funds by avoiding the vulnerabilities of traditional mail and using a physical card with advanced card controls that give you greater visibility and control over how, when, and where your card is used.
Please know that this is not the intended or desired outcome of your banking experience. Our team is actively investigating this incident and taking it very seriously. Based on what you've described, it appears this may be a case of identity theft, as someone would have needed access to your personal identifying information (PII) to activate the card, confirm account details, and withdraw the funds. We recommend continuing to monitor your account closely and consider placing fraud alerts or credit freezes as an added precaution.
We’re here to support you and will continue working diligently to help resolve this issue. Protecting our clients is a top priority, and we're committed to helping you navigate next steps while also providing guidance on how to better safeguard your account moving forward. If you have any questions or need further assistance, please don’t hesitate to reach out.
"Regulated Bank" doesn't follow regulations
The bank claims to be a regulated bank (which they are) and insists that potential customers must undergo verification of their identity (which I did). Despite meeting the criteria outlined by their own documentation, they refused to open an account. They proceeded to explain that for "security reasons" they're not at liberty to explain why they denied the application. They further proceeded to claim "Grasshopper is a regulated bank, and all of our clients are required to meet certain verification requirements before we can open your account."
Apparently meeting those certain verification requirements doesn't mean anything.
Given how many other people have similar issues, I can't imagine anyone actually recommending them.
Date of experience: April 03, 2025
Grateful their incompetence gave me time to rethink my choice
I went to Grasshopper based on the write up at NerdWallet to open up a business checking account. My application was immediately denied with no explanation (but pointing me to their legal document, which outlines everything required, which I had). When I called to inquire they said they’d look into it and then sent me a request for photos of my driver’s license front and bank and a selfie of me holding my driver’s license. I sent it back through their docusign request within hours. Several days later I got a reminder that they were still waiting for information from me. I wrote back with the confirmation from docusign that I had already sent it. Given this incompetence regarding opening an account I looked further and found all of the reviews on the trouble that people have actually using the bank, and was grateful that my initial application was not approved and I chose to use another bank. When I asked them to stop my application and delete my information, they refused. There is no need for them to have my info and I echo the experience of others that this bank appears quite shady, and I’ve lost confidence in Nerd Wallet for recommending them.
Date of experience: April 02, 2025
Verified
Just opened account
Just opened account. They have helped in a timely manner with any issues or questions that I’ve had. I would recommend this card!
Date of experience: April 01, 2025
Reply from Grasshopper Bank
Thank you for sharing your experience! We're happy to hear that our team has been able to assist you quickly and efficiently. Providing reliable support and a seamless digital banking experience is our priority. If you ever have more questions or need further assistance, we're always here to help!
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