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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive prices and express satisfaction with the value they receive. Many highlight the speed of delivery, noting that items often arrive faster than expected. Consumers also appreciate the easy ordering process and the clear communication throughout the purchase and delivery phases. People have reported positive experiences with the product quality, finding items exactly as described and in excellent condition. A significant number of reviewers express their support for the company's mission, particularly its commitment to veterans. However, some consumers have reported issues with orders, including delays and occasional discrepancies between the product ordered and what was received.

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See what reviewers are saying

Rated 1 out of 5 stars

Foreign vet barely spoke English misdiagnosed my cat and charged me 72 pounds rude customer service total con avoid

Rated 5 out of 5 stars

Absolutely outstanding and dedicated surgery in Manchester who have worked so hard to save my dogs life. The receptionists are kind compassionate and caring putting you at ease. The vets and nurses ar... See more

Rated 5 out of 5 stars

I was a little concerned ordering from this site because I'd never heard of it before. I took a chance and they surpassed my expectations. I placed my order 8/14 with really no idea how long it would... See more

Rated 5 out of 5 stars

The totes are as advertised and solid. The delivery was faster than expected. Best of all, you're not amazon. I just purchased another 14 of these for a total of 26 and my other 4 locations will be... See more


Company details

  1. Office Supplies Store
  2. Abrasives Supplier
  3. Hospital Equipment and Supplies Store
  4. Pneumatic Tools Supplier
  5. Printing Equipment and Supplies
  6. Shopping & Fashion

About GoVets

Written by the company

GoVets is the nation's largest veteran-owned online super store with millions of products across thousands of brands across the following categories:

  • Industrial Products (Maintenance, Repair and Operations)
  • Information Technology
  • Office Supplies
  • Medical and Health
  • More.

Proceeds from each sale go towards veteran non-profit causes of national significance. Our customers include Patriotic Citizens, Businesses, Enterprises, Healthcare providers, Academic Institutions and Government (Local, State and Federal).

Availability:

You can shop on GoVets.com anytime and our business hours of operations are Monday-Friday from 9AM-5PM ET. For support, we always recommend customers reach out to our Chat Team during regular business hours.  

We are looking for valuable feedback, new product ideas, feature enhancements and even non-profit causes that you would like to see on GoVets in the near future. We are committed to focus on customer service and provide the features and user experience that our customers are looking for while always staying focused on our mission of supporting Veteran Businesses and contributing to Veteran Non-Profit causes of National significance.

Additional Resources: 

GoVets - Nation's Largest Veteran-Owned Online Store

Written by the company

Millions of Product - 100% Free Shipping
Shop Millions of Products from the following categories: Industrial Products, Office Products, Furniture and Supplies, Information Technology, Medical and Health, More.
Shop | Save | Support Veterans
All GoVets products are shipped from warehouses located within the continental United States. Your purchase supports Veteran Non-Profit Causes of National Significance.

Millions of Product - 100% Free Shipping

Shop | Save | Support Veterans

Shop | Save | Support Veterans
Proceeds Support Veteran Non-Profit Causes of National Significance.

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

I ordered my order since 02/03/2025…

I ordered my order since 02/03/2025 nothing have been sent and no reply from support, over a month now I believe I was cheated by this website.

If needed I can show screenshot to proof purchase also

ITEMS QTY PRICE
D9488 Pool Table Cloth Regatta Blue 8 ft MPN:CLOTH-CENT-REGATT-8

SKU: 226-CXO-6FZT3

1 $696.99
Subtotal $696.99
Discount (Pre-Medallion, Quantity Discount, Instant Savings - Heroism) -$17.15
Tax $60.34
Shipping & Handling $0.00
Grand Total $740.18

Date of experience: March 02, 2025

Rated 5 out of 5 stars

Excellent company

As for GoVets, I received excellent service and I’m so glad I found this company. GoVets! I received a very fair price on my office chair. Also, my delivery guy Joey was excellent. I’m so happy with my experience with GoVets!

The Serta i6000 is the most comfortable chair I’ve ever purchased. I telework and it has been a game changer for me. I am very happy with my purchase. My chair is awesome.

Date of experience: March 25, 2025

Rated 4 out of 5 stars

Shipping is a little uncertain

Hello, the company I work for has been buying from GoVets for a while now and it's excellent service. The only complaint that I have is that sometimes when I buy something, I don't know when to expect it. Sometimes the shipping is very quick and other times it can take up to a few months. The only issue I have is that some of those items that take a long time are listed as "In stock" and has no indicator that they will need to be backordered.

Date of experience: March 12, 2025

Rated 1 out of 5 stars

🚨🚨🚨🚨WARNING for dog breeders 🚨🚨🚨 I am…

🚨🚨🚨🚨WARNING for dog breeders 🚨🚨🚨 I am absolutely disgusted with the service I received at Go Vets, and I feel compelled to share the full extent of my experience. Not only was I misinformed about the number of pups during the initial scan, which led to me making a choice I wouldn’t have otherwise made, but the treatment I received after the C-section was downright negligent.

Luke, the owner of the practice, lied to me multiple times. He assured me after the C-section that my dog had been given the oxytocin injection, which is a standard recommendation following such a procedure. This was simply untrue. I have proof from their own records showing that no such injection was given. When I confronted him about the lies, the vet then lied again, claiming that too much oxytocin would cause the uterus to rupture. This is not true, especially when there’s no reason to believe my dog had high doses of it already in her system (she was under general anesthesia).

Due to this negligence, I ended up losing both of the puppies that survived because my dog could not produce milk—she wasn’t given the oxytocin she needed to stimulate lactation. My dog suffered as a result of the vet's failure to follow standard care protocols, and it breaks my heart that this could have been avoided.

I raised a formal complaint with the Royal Veterinary College because of the severity of this situation, but when I tried to bring this issue to the practice owner, he showed no interest in resolving it. It was clear the practice was only concerned with making money, not the welfare of the animals in their care.

After being a loyal client for many years, I was further appalled by their attitude when trying to book an appointment. They refused to see my dog unless I paid in full upfront. Unfortunately, I didn’t receive payment until Friday, and as a result, my dog had to suffer for three days before they would even consider seeing her. This just goes to show that Go Vets only cares about money, not your pet’s well-being.

I wouldn’t trust them with the care of any animal again, and I strongly advise others to consider other options when it comes to the health and safety of your pets.

Date of experience: January 31, 2025

GoVets logo

Reply from GoVets

Hi - I'm so sorry to hear about your horrible as I have dogs and would hate to see this happen. Unfortunately, you added your review to the wrong business on TrustPilot. We are a U.S. based shopping platform (govets.com). I did flag this but wanted to let you know. I'm so sorry about your situation and wish you and your dog the best. My condolences for your lost puppies and hope that you find a path forward with you Veterinarian (I believe in the UK). Take care!

Rated 5 out of 5 stars

Best price for reversible sleeves

Your price for 3 reversible sleeves was cheaper than 1 at any other seller that i could find.

Date of experience: February 26, 2025

GoVets logo

Reply from GoVets

thank you for the review Mr. Matheny! Means a lot. We try to provide some of the most competitive prices online when possible - but hope that this is not the only reason why people come to GoVets to access our Millions of Products! :-) Have a wonderful day.

Rated 3 out of 5 stars

It was a little disturbing

It was a little disturbing to have ordered from GoVets and receive the items I ordered arrive from Grainger. If this was the case, then why didn't I just order from Grainger.

Date of experience: February 26, 2025

GoVets logo

Reply from GoVets

Hi Michael - Sometimes we need to source products from other supplies to address your shopping needs. We have a commitment to our customers to deliver the products that they order and if we have challenges with our sources of supply, we prefer to find the best alternative(s) to meet our customer's needs, even if it means we have to do so at a loss... Hope to see you again soon on GoVets - and nowhere else! :-). Have a wonderful day.

Rated 5 out of 5 stars

Wonderful to work with and very fast…

Wonderful to work with and very fast shipping!

Date of experience: March 02, 2025

GoVets logo

Reply from GoVets

Thank you for the great review. We appreciate your feedback and business. Hope to see you again soon on GoVets.

Rated 2 out of 5 stars

I ordered a stall door and the website…

I ordered a stall door and the website states that the hanging hardware is included. The box was damaged and I assumed the hardware fell out in shipping. I entered in to a chat only to be told that the hardware is not included. I thought I had made a mistake but double checked the website and also the chat person agreed that the hardware was to be included. I know have a gate and no way to hang it. I now have to try to find the hardware at extra cost. I will not do further business here again.

Date of experience: February 21, 2025

GoVets logo

Reply from GoVets

Hi Liz - Looking into this - we do see that the High Country Plastics Horse Gate (281-81746B20) was delivered to Hilltop Ranch for a great price (including shipping of $151.29 and that we did issue you a refund of $50, but I understand that there were challenges dealing with the manufacturer for the hardware kit. We hope that everything turned out ok for your gate and are so sorry this happened. For future reference reference, your order number is 000459344. Hope that you consider us again in the future as most order deliver same or next day and we generally do not experience these types of challenges with our suppliers, manufacturers or 3rd parties. Either way - thank you for your previous business and best of luck!

Rated 4 out of 5 stars

Order arrived in just 2 days

My order arrived only 2 days after I ordered it. But the packaging could be better. I believe it could have been packed more snug. With arrows pointing in the up direction.

Date of experience: January 31, 2025

GoVets logo

Reply from GoVets

Hi Gary -
Thank you so much for your feedback! We’re thrilled to hear that your order arrived so quickly—fast shipping is something we always strive for!

We also appreciate your input on the packaging. Ensuring that items arrive safely is just as important as getting them there fast, so we’ll take your suggestion into consideration to improve the packing process. Your insights help us get better, and we truly value them!

Thanks again for choosing GoVets. We hope to serve you again soon!

Best,
The GoVets Team

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